Professional Services Consultant

To support Nexthink Professional Services, we are looking for a Professional Services Consultant who can provide services activities to Nexthink strategic accounts in order to provide ongoing value to Nexthink customers on different areas of operations.

The focus of the role is to work with set of Service Delivery Managers and consultants to provide Nexthink advanced content build . The role is expected to work collaboratively with SDMs, Professional Services Customer Success teams.

• Analyse and benchmark customers data-set to drive insights for ongoing operations
• Create analytical reports and perform ticket analysis to provide recommended action plans
• Provide insights on end-user computing common issues and proper ways to solve it for enterprises
• Ability to translate analytics findings into appropriate content/solution in Nexthink
• Understand customer requirements to be able to advise and implement a relevant Nexthink solution in line with industry best practices.
• Develop advanced contents for customers and handle testing, pilot and production deployment
• Develop automation scripts (Remote Actions) based on Windows PowerShell
• Support customers initiatives on Nexthink areas of operations
• Seek to continuously improve relevant technical knowledge and skills
• Work against a set of Service Levels (SLs)
• Stay current on product development/releases to a level required for the above activities;

#LI-Hybrid

• BE preferred in computer science, computer engineering
• Minimum of 5 years of experience in technical consulting, analytics automation
• Extensive technical knowledge on Digital Workplace/End user computing
• Exposure to Digital Transformation projects, preferably End-User related
• Excellent knowledge of Microsoft Windows clients and applications and MacOS
• Good troubleshooting skills and technical knowledge of IT operations and ITIL
• Good knowledge of IT operations in challenging environments
• Ability to quickly learn new technologies in an unsupervised environment
• Excellent teamwork and communication skills
• Enthusiasm for working in an international, collaborative and fast-paced environment and learning new technologies
• Excellent knowledge of Microsoft Windows and Linux clients and its applications
• Practical knowledge of JSON, SQL, XML, Windows PowerShell. Practical experience in data integration
• Preferred: knowledge on data science and how to use scripting and visualization tool to provide insights
• This position requires 10% travel to headquarters for training purposes.