About us:
Leading US Healthcare Network: Powering a Healthier FutureJoin a leading health information network in the United States, processing over 13 billion transactions annually and connecting more than two million healthcare providers and over two thousand technology partners to health plans nationwide. From our innovation hub in Bengaluru, you will directly contribute to cutting-edge revenue cycle solutions that help hospitals, health systems, and physicians maximize payments and optimize their workflows, impacting the lives of millions of US citizens. We value your growth, foster collaboration across global teams, and champion a work-life balance within the vibrant tech landscape of Bengaluru. Be part of a team that's not just changing healthcare, but changing lives.
Role: Product Owner II
- Location: Bengaluru, India
- Shift: General Shift/Mid Shift (overlapping with US counterparts for a few hours)
- Reporting To: Sr. Manager of Product
- 5+ Years experience required for PO II
Inportant Notes
Key Skillsets:
- Healthcare Domain Expertise
- RCM: Deep knowledge of healthcare revenue cycle processes, including claims processing, billing, and payment workflows.
- EDI: Expertise in EDI standards (e.g., X12, HL7) used for healthcare data exchange between providers, payers, and other entities.
- Clearinghouse Operations: Practical experience with clearinghouse functions, such as claims validation, routing, and format translation across systems.
- Healthcare Data Exchange: Proficiency in managing complex healthcare data exchange, ensuring accuracy and handling high transaction volumes.
- Product Management Mastery
- Product Vision and Strategy: Ability to define a clear product vision and strategy aligned with business goals and customer needs.
- Roadmap Planning and Prioritization: Skill in developing and managing product roadmaps, prioritizing features to balance short-term and long-term goals.
- Product Lifecycle Management: Experience overseeing the full product lifecycle, from ideation and development to launch and ongoing improvement.
- Backlog Ownership: Competence in defining, prioritizing, and refining the product backlog to maximize value delivery.
- Agile Methodologies
- Scrum Mastery: Strong understanding of Scrum principles, with the ability to lead agile ceremonies (e.g., sprint planning, reviews, retrospectives).
- Cross-Functional Collaboration: Ability to work effectively with developers, designers, QA, and other team members in an agile environment.
Why Join Our Team
- Global Impact: Directly support and impact the US healthcare system from Bengaluru.
- Innovation Hub: Contribute to cutting-edge healthcare technology solutions in India's tech capital.
- Collaboration: Engage with a diverse and global team, fostering a collaborative environment.
- Career Growth: Opportunities to expand your skill set and advance your career within our organization.
- Work-Life Balance: A work culture that values flexibility and supports your well-being.
- Industry Leadership: Be part of a leading health information network transforming healthcare delivery.
- Meaningful Work: Develop solutions that directly improve revenue cycle management for healthcare providers.
- Continuous Learning: Access to resources and experts to enhance your technical and industry knowledge.
- Comprehensive Benefits: Competitive salary, bonus structure, healthcare, accident and life insurance. Generous
- Time Off: 12 Paid Holidays and 24 days of Paid Time Off annually.
- Paid Parental Leave: Supportive paid parental leave for both mothers and fathers.
- Community Engagement: Opportunities to participate in our partnerships with local and national community organizations.
Role & Responsibilities
As a Product Owner II, you will be a crucial bridge between the Product Manager and the delivery team, ensuring alignment on common goals and the overarching vision of the enterprise and business. You will work closely with Product Managers, coordinating on scoping and priority issues regularly.
Your Responsibilities Will Include
- Leading Storyboarding: Developing and prioritizing user stories based on a thorough understanding of the overall business benefit and the relative cost of each piece of work, while clearly defining the acceptance criteria for each story.
- Voice of the Customer: Acting as the primary voice of the customer while maintaining a holistic understanding of the product vision, preventing unnecessary short-term trade-offs.
- Backlog Management: Managing and grooming the product backlog regularly to add, delete, or modify user stories, ensuring the development team is well-prepared for sprint kick-off.
- Release Planning Participation: Actively participating in release planning activities, ensuring that the scope of monthly release demos remains realistic and aligned with the team's capacity.
- Scope Management: Monitoring progress and proactively working to minimize scope changes during development cycles.
- Usability Testing Oversight: Ensuring usability testing is conducted regularly and incorporating feedback in alignment with the product charter.
- Defect Prioritization: Prioritizing logged defects, defining acceptance criteria, and contributing to the development of test cases.
- Acceptance Testing Participation: Participating in acceptance testing for each release and confirming that the developed product meets the end-user requirements.
- Product Charter Maintenance: Keeping the product charter updated, ensuring agreement on priorities and acceptance criteria with relevant stakeholders, and communicating the impact of changes to align the entire team.
- Deliverable Verification: Verifying that customer deliverables such as wireframes, designs, and acceptance tests are consistent and have been agreed upon.
Requirements
- Total Experience: 8+ years of professional experience.
- US Healthcare Experience: Minimum 5 years of experience within the US Healthcare industry, with a strong understanding of one or more of the following areas: Revenue Cycle Management (RCM), Clearinghouse operations, Electronic Medical Records/Electronic Health Records (EMR/EHR) systems, Claims processing, or Patient Access workflows.
- Product Owner Experience: Minimum 3 years of recent (within the last 3 years) or cumulative experience working specifically as a Product Owner. Candidates with Product Owner experience within the past 3 years will be highly preferred.
- Process Design Experience: 2-3 years of progressive work experience in a product-related role involving designing business processes, process mapping, and working on process improvement initiatives and business system design.
- Flowcharting Proficiency: Demonstrated mastery of using flowcharting tools for process visualization and documentation.
- Analytical Skills: Strong analytical skills, including the ability to thoroughly interpret business needs and translate them into clear application and operational requirements.
- Communication Skills: Excellent verbal and written communication skills, with the ability to effectively interact with both technical and business stakeholders.
- Agile Experience: Proven experience building products within an Agile development environment.
Next Steps
After applying, you will receive automated email updates regarding your application status throughout the recruitment process.
Interview Process
- Manager Resume Review
- Technical Interview I - India Team
- Technical Interview II - US Stakeholders
- HR Round
Join a leading US healthcare network and make a meaningful impact on the future of healthcare from the heart of Bengaluru!
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