Product Marketing Associate

About RADIUS-OIS

RADIUS is the flagship product of VIS Networks, a technology-driven company dedicated to transforming customer experiences through innovative communication solutions. RADIUS – an Omnichannel Interaction System – enables businesses to manage customer engagement across voice, chat, email, social, and more from a unified platform.

Role Overview

Product Marketing Associate

This is a great opportunity for someone early in their marketing career who loves storytelling, research, and bringing products to life in the SaaS space.

Key Responsibilities

Product Positioning & Messaging

·       Assist in developing clear, compelling messaging and value propositions for new and existing product features.

·       Draft customer-facing copy for website pages, landing pages, blogs, emails, and other marketing assets.

Customer Education & Adoption

·       Collaborate with Product and Customer Success teams to create onboarding materials, how-to guides, product walkthroughs, and webinars that help customers get the most value from RADIUS.

Customer Insights & Research

·       Help gather and analyze customer feedback through surveys, reviews, and interviews.

·       Use insights to refine messaging and share findings with internal teams to influence product improvements.

Customer Advocacy & Success Stories

·       Support the development of customer testimonials, case studies, and reviews that showcase product value.

·       Assist with coordinating customer events, roundtables, or webinars that highlight customer success.

Go-to-Market Support

·       Help plan and execute feature launches and product campaigns across multiple channels.

·       Support Sales and Customer Success teams with enablement content such as pitch decks, battle cards, FAQs, and product one-pagers.

Performance & Collaboration

·       Track and report on the performance of product marketing activities (e.g., engagement, adoption metrics).

·       Work cross-functionally with Product, Sales, Customer Success, Content, and Design teams to ensure alignment.

Requirements

·       1–2 years of experience in product marketing, content marketing, or a related B2B marketing role (internships included).

·       Strong written and verbal communication skills with the ability to turn complex ideas into clear messaging.

·       Basic understanding of SaaS or enterprise software is a plus.

·       Comfort with conducting research and using customer insights to inform marketing activities.

·       Collaborative, self-motivated, and eager to learn.

·       Familiarity with tools like CRM systems, email marketing, or CMS platforms is a plus.

Preferred Qualifications

·       MBA or Master’s degree in Marketing, Business, or a related field is a plus.

·       Experience creating customer education content such as videos, how-to guides, or webinars.

·       Awareness of competitive analysis and market research basics.

Why Join Us?

·       Be part of an innovative team shaping the future of customer experience.

·       Work with a cutting-edge SaaS product trusted by global brands.

·       Gain broad exposure to product, marketing, sales, and customer success.

·       Develop versatile skills in positioning, messaging, research, and go-to-market execution.

·       Grow your career in a collaborative, supportive, and growth-driven environment.

Ready to help bring our product story to life and grow with us? Apply today: https://radius-ois.ai/career/product-marketing-associate/