Key Responsibilities Include
- Replenishment: Ensuring optimal stock and service levels for the TVH
Consolidation Center by managing parts availability, balancing stock rotation and fill rate, and enhancing customer experience (e.g., addressing Backorders, price/lead time changes). This involves facilitating Intercompany transfers for network availability.
- Purchase Administration: Reacting to and proactively responding to supplier
inquiries, systematically updating computer systems, and activating inbound
transport requests.
- Complaints Administration: Drawing up and following up on supplier complaints to secure correct parts or credit notes.
- Invoice Administration: Verifying invoices for accurate payments.
RESULT AREAS AND CORE ACTIVITIES
Optimal Stock Level & Service Level
Systematically follow up on planning tool signals to maintain optimal stock levels, balancing stock rotation and target service levels.
- Activities: Create and send orders, process reorder signals, adjust lead times and parameters, proactively prevent stock shortages, collaborate with purchasers on actions/projects, address unachieved promised lead times (communicate to sales, review parameters), handle intercompany questions and LT requests, and initiate actions/projects to improve supplier LTs.
Timely Order & Price Request Reception
Systematically follow up on order signals in the purchasing system to ensure timely receipt of purchase orders and price requests.
- Activities: Review signals, track and follow up orders, contact suppliers for delivery dates/collie size, pass on price/delivery time changes to buyers/administration, contact suppliers if price/LT is unacceptable to TVH, agree on problem delivery solutions (with purchaser), contact purchaser for unresolved issues (stock shortages, late delivery, backorders), establish optimal supplier communication (reminders, order confirmations), optimize transport arrangements (order consolidation), and manage dispatch signals cancel/leave orders for healthy rotation).
- Purchase / Complaints / Invoice Administration
Effective & Efficient Purchasing Process
Interpret, process, and follow up on supplier information in the computer system, providing timely responses in accordance with TVH purchasing procedures.
- Activities Purchase Administrator: Process order
confirmations/responses/questions, arrange advance payments via IT, manage
inbound transport requests, and follow up on previous actions.
- Activities Complaints Administrator: Evaluate non-conformity signals (NCFs),
assess complaint necessity, and create/forward/follow up/register complaints.
- Activities Invoice Administrator: Compare invoices with orders (quantity, price, articles), link purchasing lines to invoices, assign correct invoice status for accounting, assess complaint necessity, and create/forward/follow up/register complaints.
Informed & Coordinated Purchasing Process
Exchange information with colleagues from own and other departments involved in purchasing to ensure everyone is informed and has correct information for customersatisfaction.
- Activities Purchase Administrator: Process emails/faxes/phone calls, and
communicate supplier responses to purchasers.
- Activities Invoice Administrator: Process emails/faxes/phone calls, discuss
deviations (price, quantity, costs) with purchasers/managers, and inform suppliers about complaints.
Accurate & Up-to-Date Purchasing InformationRegister new information, actions, and changes correctly and systematically to ensure all involved have the most recent data. Assess existing information accuracy and correct system errors.
- Activities Purchase Administrator: Keep supplier prices/information updated,
correct incorrect data (with manager/purchaser consultation), and check payment conditions registration.
- Activities Invoice Administrator: Update supplier sheet (Country of Invoice), keep supplier prices/information updated, update complaint information in the complaints program, pass on high transport/administration/additional costs, and correct incorrect country of origin information.
- Supplier Management
- Compliance Data Management: Maintain and update compliance data for all
suppliers.
- Collaboration with Teams: Work with SR manager, Global Supplier responsibles,
- Reporting and Documentation
- Accurate Record Keeping: Maintain up-to-date records of procurement activities (order details, supplier info, compliance data).
- Performance Reporting: Prepare regular reports on procurement performance, supplier metrics, and order status for decision-making.
- Documentation Management: Ensure all supplier agreements, contracts, and
communications are documented and accessible.
- Process Improvement and Optimization
- Process Streamlining: Identify opportunities to enhance procurement processes, reduce costs, and improve efficiency.
- Best Practices Implementation: Implement best practices and innovative solutions for procurement and intercompany transaction workflows.
- Cross-Functional Collaboration: Align procurement strategies with overall
business objectives.
Knowledge
KNOWLEDGE, EXPERIENCE AND SKILLS
- Procurement Processes: In-depth understanding of procurement principles.
- Supply Chain Management: Strong knowledge of supply chain operations.
- Product Knowledge: Familiarity with TVH Parts products/services.
Experience
- Procurement Experience: Proven experience in procurement roles.
- Supplier Management: Experience managing supplier relationships.
- Intercompany Transactions: Experience with intercompany sales/order
management.
- Global Operations: Experience in a global environment.
- ERP Systems: Familiarity with ERP systems and procurement software (e.g., SAP, Oracle).
Skills
- Analytical Skills: Problem-solving for performance assessment
- Communication Skills: Ability to verbal and written communication for supplier and internal liaison.
- Negotiation Skills: Ability to secure favorable lead times.
- Interpersonal Skills: Ability to build relationships.
- Attention to Detail: Meticulousness for accurate order processing and follow-ups.
- Team Collaboration: Ability to work collaboratively across locations and time zones.
COMPETENCIES
- Effective Communication: Strong written and verbal skills.
- Technical Proficiency: Competent in relevant computer systems/software.
- Commitment to Quality: High standards of administrative accuracy and
performance.
- Proactive Attitude: Positive, can-do mindset..
- Initiative: Self-motivated to improve processes.
- Receptiveness to Feedback: Open to guidance and instruction.
- Team Player: Collaborative while also independent.
- Task Prioritization: Skilled in meeting deadlines.
GENERAL
- Professional Representation: Embody company values and maintain professional demeanor.
- Accountability: Take ownership of issues.
- Integrity: Uphold honesty and ethical behavior.
- Team Support: Promote a positive team environment.
- Reliability: Punctuality and dependability.
- work environment / health and safety
- WHS Compliance: Fulfill all Workplace Health and Safety requirements.
- Safety Leadership: Model and promote safety practices.
- Safe Work Culture: Foster safety by holding self and others accountable.
- Policy Adherence: Comply with all TVH WHS policies/procedures.
- Procedure Compliance: Diligently follow safe working procedures.
- Work Area Maintenance: Maintain a clean and organized work environment.
- Additional Responsibilities: Carry out other assigned tasks.
What’s In It For You
- A family atmosphere , people-centric culture, where your emotional and physical well-being matters.
- A company of great colleagues with a global mindset, where you feel welcomed from day one.
- A competitive salary , medical insurance for family , retirement benefits
- Healthy work – life balance
- Internal career opportunities, professional development, including access to LinkedIn Learning and many in-house/external training courses
- Job security working for a global company with strong presence & commitment in India.
PEOPLE ARE AT OUR HEARTTVH is a global business with a family atmosphere, where people are at the center. We value clarity, mutual respect, kindness and open communication. Our people are down-to-earth, easy to work and engage with. We welcome differences and celebrate new ideas.
About Tvh
TVH is a parts specialist for quality parts and accessories for material handling, industrial vehicles, and construction and agricultural equipment. Working at TVH is opting for a company that excels as an international market leader and is well-known for its unstoppable craving for innovation.
