1439 Process Training Jobs - Page 26

Plan batches w.r.t NHs & Refresher trainings for the projects assigned. Review Existing Training Materials & Identify need for updating the same.Help in designing KRAs for the team & periodically review trainer performance . Required Candidate profile Conduct & periodically review contents of training of new Agents, including good phone practices, general CS skills, listening skills, de-escalation skills & call center policies & procedures

Create the future of e-health together with us by becoming a Process Trainer-I As one of the Best in KLAS RCM organizations in the industry we offer a full scope of RCM services as well as BPO services, our organization gives our team members the training and solutions to learn and grow across variety of technologies and processes. As an innovator and leader in the e-health services we offer unparalleled growth opportunities in the industry. What you can expect from us: A safe digital application and a structured and streamlined onboarding process. An extensive group health and accidental insurance program. Our progressive transportation model allows you to choose: You can either receive a self-transport allowance, or we can pick you up and drop you off on your way from or to the office. Subsidized meal facility. Fun at Work: tons of engagement activities and entertaining games for everyone to participate. Various career growth opportunities as well as a lucrative merit increment policy in a work environment where we promote Diversity, Equity, and Inclusion. Best HR practices along with an open-door policy to ensure a very employee friendly environment. A recession proof and secured workplace for our entire workforce. Ample scope of reward and recognition along with perks like marriage gift hampers and gifts for birth of a child. What you can do for us: Develop training program and modules around US Healthcare Revenue Cycle Management and effectively deliver classroom training for the new hires. Responsible for New Hire Training for all levels hired Impart refresher training on various functions of RCM. Develop and conduct assessments around various modules for RCM. Calibrate with Quality Auditors to determine training needs, develop action plan and report out the improvement process in business reviews. Conducting pre-screening of new hires. Will be responsible for the new employee performance till the end of OJT (On the job training). Accountable for meeting the training metrics like yield, Speed to proficiency etc. Is required to create / modify / update the content for all training needs (New hire, ongoing, supervisor). Should be well versed in SOP creation, documentation, preparing process flows. Profile Qualifications: Minimum of 1 year experience as a Process Trainer in US RCM industry. Should have knowledge in RCM, Denials, AR, Posting, cash posting, Billing. Candidate should be a graduate. Should have good hold on providing classroom training. Immediate joiners are preferable. Should possess strong documentation and presentation skills. Should be flexible to work in shifts, based on business need. Convinced? Submit your application now! Please make sure to include your salary expectations as well as your earliest possible hire date. We create the future of e-health. Become part of a significant mission.

Need recruiter and Trainer for our recruiting office - 7892411252 Need immediate joiners Required Candidate profile Need good communication skills for recruiting team and training team. Good Multi languages. Quick learner Perks and benefits Need trainer and recruiter for corporate hiring

Need recruiter and Trainer for our recruiting office - 7892411252 Need immediate joiners Required Candidate profile Need good communication skills for recruiting team and training team. Good Multi languages. Quick learner Perks and benefits Need trainer and recruiter for corporate hiring

Leading BPO in GURGAON Hiring for Sr Process Trainer//AM Training International Voice Process(Mandatory) Banking Process Require minimum 2years+ experience as Process Trainer in International BPO Immediate joiners/lesser notice period is prefered(NOTICE BUY OUT OPTION IS AVAILABLE) CTC UPTO 11LPA Shifts 24*7 5 Days Working Role and key responsibilities: Responsible for day-to-day functional direction of agents within the program training classroom environment, including student progress monitoring for the duration of training, providing coaching and developmental feedback and readiness recommendations. Utilize effective presentation and facilitation skills including creative training techniques and adult/accelerated learning techniques using a variety of training delivery modalities in a classroom environment. Prepare and present training materials through classroom learning, hands on demonstrations, and supporting activities. Accountable for achieving individual training performance metrics. Support and partner with Operations to transition agents from training to production environment, ensuring competency levels meet business standards Maintain relevant product knowledge for each account by taking calls, attending client and cross functional meetings (as needed), and side by side observations. Ensure effective, consistent communication with managers, peers, and other resource groups, including day-to-day informal interaction with clients. Measure the effectiveness of training programs using various feedback methods focus groups, interviews, and surveys that will lead to enhancement of training resources and programs based on results of evaluation. Recommend curriculum modifications to Training Manager/Supervisor on the basis of internal customer feedback and/or Training Needs Analysis .Participate and contribute to continuous learning culture by maintaining engagement on change management product and services releases, policies, processes, and procedures. Key Skills and Knowledge: Proven experience in training methodologies and soft skills (communication skills, critical thinking, time management, team building, etc.) Strong communication skills, both written and verbal Proficient in Microsoft Office Demonstrated ability to multi-task, prioritize, and meet timelines of deliverable. Self-starter, sense of urgency, and works well under pressure. Strong attention to detail Sense of professionalism and ability to develop good relationships. Interested candidates can call at 8467054123 or mail their cv at simmi@hiresquad.in

Supervise & lead a team of collection agents, ensuring high performance meeting daily/weekly/monthly targets Conduct regular team meetings one-on-one coaching sessions & performance reviews to ensure targets are met interesred call 9235457455 Deepti

-Conduct new hire training, refresher training, and upskilling sessions. Please share your updated resume via WhatsApp or Email. Contact: 9717900793 honey@albireorecruiters.in

Roles and Responsibilities Develop training strategies and execute plans to improve revenue cycle management (RCM) processes. Design, deliver, and facilitate RCM training programs for clients across various US healthcare settings. Create engaging learning materials such as modules, presentations, and handouts for effective knowledge transfer. Conduct induction programs and process trainings on AR billing, denials management, payment posting, and more. Collaborate with subject matter experts to develop customized training solutions addressing specific client needs. Strong background in RCM / Healthcare BPO Leadership experience in training large, cross-functional teams Proficiency in LMS tools, instructional design, and performance measurement Excellent communication, coaching, and stakeholder management skills Knowledge of billing platforms (Epic, eCW, Athena) is a plus

Must have Min 1+yrs exp as a Process Trainer from Banking Process. Mutual Fund Product Training exp required NISM Certified Trainers are preferred. 6 Days Working Excellent Comms Required Call 8447780697 send CV monu@creativeindians.com

1. Training Strategy & Design 2. Program Delivery 3. Content Development 4. Performance Evaluation & Reporting 5. Stakeholder Collaboration Required Candidate profile Required Experience From Retail call Centre training & Service center Training Excellent communications skills

Role & responsibilities Conduct NHT Training- Online & Offline mode Ensuring 100% through put of all NHT Batches Schedule & Conducting Refreshers, Sharpeners for existing employees OJT Handling Need to handle the NHT batches with the 30 no. of employees Maintaining & Managing Training data Maintain class attendance & performance records of agents in training Preferred candidate profile Good communication skills in both verbal & written Ability to understand new business process Presentable, possess good presentation skills and able to deliver any content with ease Coaching & feedback skills required Ability to motivate others to improve their skills Ability to multi-task as and when required Fair knowledge of content creation for product & process trainings Hands on with basic excel to compile training data Ability to work independently Perks and benefits General office environment: Works generally at a desk in a well-lighted, air-conditioned. Cubicle/office, with moderate noise levels. 5 Days Working with Sunday Fixed off and the other off would be rotational . Office timing will be Day Shift

Process Trainer Loc- Gurgaon Shift- Rotational Pkg- Upto 6.5 LPA Exp- 3+ yrs Skills- Process Training, Product Trainer, International Voice Process, TTT, OJT, TNI, TNA etc Required Candidate profile Contact Aparupa (9311697179) aparupa.imaginators@gmail.com

We are looking for a seasoned Freelance Trainer with a strong background in ONGC or the Oil & Gas industry to deliver high-impact, world-class training to leadership teams and end users. The trainer will be oriented on Marlin or OLMS solutions by the project team and expected to travel to LTIM or customer offices as needed. Key Responsibilities Deliver high-quality training sessions to industry professionals Build awareness of the Oil & Gas and Marine industries Undergo solution-specific training on Marlin / OLMS Conduct training remotely and onsite at LTIM/Client offices when required Maintain strong communication and engagement throughout delivery Key Skills 10+ years in training or domain consulting Strong knowledge of ONGC / Oil & Gas / Marine industry Excellent communication & facilitation skills Quick learner for platforms like Marlin / OLMS Based in Mumbai (required for occasional travel)

Deliver training to NH s & exiting staff members following training manuals, training plan & standards and publish relevant reports. Successfully delivery client / Internal targets set on certification standards Gauge post training performance of agents trained during the OJT period & take learnings back to the subsequent batches Lead all BAU interventions such as TNI / TNA, refreshers, Knowledge assessments, design short content To evaluate and make necessary amendments to the training material on periodic basis Complete indulgence on Reporting / MI for all training relevant chores Interact with clients & share lob / SME intelligence for process betterment Actively participate & present training performance on Daily/Weekly/Monthly internal & client reviews SOP & Content creation Qualifications Graduate

Role Training and development manager should devise plans and approach aligned to organizational training strategy, oversee its implementation and assess its outcomes. Identify training and developmental needs and drive suitable training initiatives that delivers successful business outcomes. Works across many departments to get employees up to speed in both their specific vertical, and the overall needs of the Account. Have backgrounds in business, leadership, human resources, development and education. Include enhancing employees skills, performance, productivity and quality of work DO Identifying and assessing future and current training needs Drawing an overall or individualized training approach Deploying a different variety of training methods for specified needs and outcomes Identify and assess future and current training needs through job analysis, career paths, annual performance appraisals and consultation with line managers Conduct effective induction and orientation sessions Monitor and evaluate training programs effectiveness, success and ROI periodically and report on them Manage training budget Provide opportunities for ongoing development Resolve any specific problems and tailor training programs as necessary Maintain a keen understanding of training trends, developments and best practices Mandatory Skills: Claims_Processing. Experience8-10 Years.

Should possess a natural ease in dealing with people, an ability to present themselves with confidence, speak before a large audience with conviction, spontaneity to respond to difficult situations with ease. Should have good communication and presentation skills Contact : + 91 7824883135 - Develop programs and curriculum for the employee of the organization for orientation and in-job training Analyze the effectiveness of training and workshops to the employees and develop appropriate modification if needed Collaborate with the companys management to identify training needs and schedule appropriate training sessions for employees Develop systems to monitor and ensure employees are performing their responsibilities according to the training Ensure the compliance of the companys employees to cooperate with standards and procedures during training sessions Provide support and mentoring for new employees while conducting an evaluation and identifying sections where improvements are needed

Job Title: Process Trainer Aviation Background (BPO) Location: Noida Department: Training Job Type: Full-Time Job Summary: We are seeking a dynamic and experienced Process Trainer with an aviation background to join our BPO team. The ideal candidate will bring a strong understanding of aviation operations and customer service, combined with excellent communication and training delivery skills. You will be responsible for onboarding, upskilling, and continuously enhancing the performance of customer support agents handling aviation-related processes. Key Responsibilities: Deliver process training for new hires and existing employees in aviation-related BPO processes (e.g., ticketing, reservations, baggage handling, customer service). ¢ ¢ ¢ ¢ ¢ Design, update, and maintain training modules, SOPs, and assessments as per client requirements. Conduct refresher training sessions to improve process knowledge, soft skills, and product updates. Coordinate with operations and quality teams to identify training needs and performance gaps. Provide feedback, coaching, and mentoring to improve individual and team performance. Track and report training eectiveness using post-training assessments and performance metrics. Maintain training records and ensure compliance with internal and external audit requirements. Keep updated on industry trends and client-specic aviation processes to ensure training relevance. Key Requirements: ¢ ¢ Education: Graduate in any discipline (aviation certication/diploma is a plus). Experience: o Minimum 2-4 years in the aviation industry (as cabin crew, ground sta, or customer service). o At least 1-2 years of experience in training delivery in a BPO or similar setup. ¢ ¢ ¢ Strong knowledge of GDS systems (e.g., Amadeus, Galileo, Sabre) is preferred. Excellent communication and presentation skills. Ability to engage and motivate learners in both classroom and virtual training environments. ¢ ¢ Strong interpersonal skills and adaptability to work with diverse teams. Prociency in MS Oice tools (Word, PowerPoint, Excel). Preferred Attributes: ¢ ¢ Exposure to international BPO processes. Certication in training/learning & development (e.g., Train the Trainer, Instructional Design). ¢ Understanding of service quality metrics like CSAT, NPS, AHT, etc. Salary: As per industry standards Shift: Rotational (based on process/client requirements)

Role Definition The role of a trainer is to develop a competency and skill sets in an individual to perform his/her effectively and efficiently in the work place. The trainer should communicate to the trainees about what is expected out of training in a simple and professional way. Roles and Responsibilities The trainer plays a pivotal role from start to end of the Domain training that includes the following: 1. Participate in KA and KT related activities in the account and work with the client and various stakeholders to ensure that processes knowledge is documented and transferred to the operations team 2. Deliver Generic Domain Specific Modules along with up skilling resources on process. 3. Structure On boarding Training requirements, Pre Process, Customer Visits etc. 4. Ensure that all new employees go through the defined new learning path for their respective roles in the account 5. Deliver pre-process and process training for new employees 6. Support new hires during OJT and GO-live 7. Provide refresher and remedial training for existing employees 8. Ensure all regulatory requirements are complied with from time to time 9. Maintain trainee data and information 10. Generate training reports from time to time 11. Support any administrative tasks like trainee roster and scheduling etc. 12. Create/Customize training content for delivery 13. Provide feedback and coaching to analysts on the floor 14. Take ownership for improvement in analysts performance 15. Analyze training needs for employees working for the account. 16. Responsible for account level Training metrics 17. Responsible for adhering to training standardization guidelines defined by the BU Training Function 18. Responsible to work with ops to bridge gaps during training Certifications and Assessments Standard Trainer Assessment & Domain Certification B2 - Domain Process Training Certification Education Graduate Knowledge Must Have 1 Good Hands on system & applications expertise 2 Fluent in English language skills 3 Excellent Communication and presentation Skills 4 Good Customer interaction skills 5 PC literate with good system navigation skills 6 Good Data input skills 7 MS Office (Excel, Word, Outlook) skills - Basic 8 Task Management & Organization skills 9 Problem solving skills 10 Professional experience in Industry environment 11 Ability to engage with the client and run/lead workshops 12 Excellent Facilitation and influencing skills Good to have Advanced Research Skills Content Design & Development Skills Experience in handling LMS activities Experience Must Have 1. A Deep Knowledge of the Business 2. The Ability to Measure and Assess Staff Training Needs 3. Strong Communication and Interpersonal skills 4. A Passion for Continuous Learning 5. Innovative Thinking 6. Embrace Efficiency Mandatory Skills: Investment Banking(Back Office). Experience3-5 Years.

Candid Solutions is looking for Trainer to join our dynamic team and embark on a rewarding career journey Identifying training needs: Assessment of employee skills and knowledge gaps to determine the type of training required Designing training programs: Creating customized training programs that meet the specific needs of the organization and its employees Delivering training sessions: Leading classroom-based or online training sessions, using a variety of teaching methods to engage participants and enhance learning Evaluating training effectiveness: Monitoring and evaluating the impact of training programs on employee performance and business outcomes Keeping up to date with industry developments: Staying informed of new trends and developments in the training field to ensure the organization's training programs remain relevant and effective

Candid Solutions is looking for Training Operations Manager to join our dynamic team and embark on a rewarding career journey Responsible for the design, delivery, and management of training programs for the organization Identifying training needs, developing training materials, delivering training sessions, and evaluating the effectiveness of training programs Must have strong instructional design skills and the ability to create engaging and effective training content Should able to deliver training in a variety of formats, such as classroom-based, online, and on-the-job Able to work with cross-functional teams, managing trainers, and influencing the adoption of new training initiatives Responsible for budgeting, reporting, and driving continuous improvement of the training function

We are seeking a highly skilled and innovative Senior Education Developer to design and develop impactful learning experiences for our customers, partners, and internal teams. This role requires a strategic thinker with a passion for education, strong instructional design expertise, and the ability to manage complex projects across global audiences. Here is how, through this exciting role, YOU will contribute to BMC's and your own success: Design and develop engaging, scalable, and accessible learning content (e.g., eLearning modules, instructor-led training, webinars, videos, and job aids). Apply instructional design methodologies (ADDIE, SAM, etc.) to create effective learning experiences. Lead the development of learning paths and certification programs aligned with business goals. Create multimedia content by leveraging course development tools like Articulate 360, Adobe Captivate, Synthesia, and Easygenerator. Integrate AI and automation tools to enhance content localization and personalization. Collaborate with subject matter experts (SMEs), product teams, and customer success to gather requirements and validate content. Manage multiple projects simultaneously, ensuring timely delivery and quality standards. Use learning analytics and feedback to continuously improve course effectiveness and learner engagement. Track KPIs such as course completion rates, learner satisfaction, and knowledge retention. Mentor junior instructional designers and contribute to team knowledge sharing. Advocate for best practices in adult learning and digital education. To ensure you are set up for success, you will bring the following skillset & experience: 5+ years of experience in instructional design or education development, preferably in a SaaS or tech environment. Proven experience with eLearning authoring tools and LMS platforms Strong understanding of adult learning principles and accessibility standards (WCAG). Excellent communication, collaboration, and project management skills.

Role & responsibilities The role holder is responsible for conducting New Hire and Refresher training for Inbound / Outbound contact center and E-mail management and also to routinely identify the business training needs and run programs for staff development. New Hire Training • Conducts training for new hires and provide certification under the stipulated timeline • Tracks and reports the progress of trainings conducted to the higher authorities • Performs mock calls with new hires to determine readiness for moving into support • Acts as an on Job support for new hires and is responsible for their smooth transition from training to production floor • Conducts coaching sessions in order to develop and evaluate personnel • Manages and oversees the joining formalities for the new hires Change Management Training • Evaluates the business training needs routinely and prepares updates for the same • Conducts monthly refresher trainings, including product/process changes or additions, for existing phone banking officers • Creates training modules and makes them interesting and interactive by infusing humor • Reviews processes and shares feedback with the Quality team for improvements to enhance overall customer experience • Evaluates Inbound / Outbound calls and E-mail responses sent to customers • To be involved in Change management implementation from user and customer experience perspective. • Content creation expertise to make it simple and understandable for frontline. Involve innovative methods of teaching frontline as per the grade and levels of officers.

We are looking for experienced Training and Development Assistant Manager to execute our organizational training strategy, oversee its implementation and assess its outcomes. You will identify training and developmental needs and drive suitable training initiatives that build loyalty to the firm. Training team work across many departments to get employees up to speed in both their specific vertical, and the overall needs of the company. They often have backgrounds in business, human resources, development and education.Responsibilities Identifying and assessing future and current training needs Drawing an overall or individualized training and development plan Responsible for training delivery for new hires, refreshers and any ad hoc training requests Partner with operational teams to ensure that refresher training needs are identified and delivered on time Proactively suggest improvements to those processes and closely collaborate and provide feedback on new launches or process changes with a potential impact to training Proactively communicate with client/business on daily operational matters relating to training Drive individual goals including but not limited to training certifications for trainers, deadlines for training remediations and all other relevant metrics Keep a strong governance around all training activities & showcase during reviews or governance meetings Extent help or initiate training program followed by tracking effectiveness, success and ROI periodically and report on them Qualifications Overall 8 years of experience & at least 5 years of banking experience is must Experience in Retail & Commercial Banking related to below work-types will be preferred:-Deposits Operations- New account review & maintenance, internal operations, account servicing, RDC, legal document processing, reconciliations etc.Payments (Domestic & International) - ACH processing, card dispute & maintenance Good with Microsoft Office Strong with MIS reporting Client focused with excellent written and verbal communication skills Ability to work under pressure in a faced paced environment with limited structure Attention to detail & data driven approach Ability to plan, multi-task and manage time effectively Job Location

Process Trainer|| International BPO Experience: Experience 1+ Yrs as a Process Trainer in to International Voice (Mandate) 1 Yr of PT With International BPO On Papers (Mandate) Communication: Excellent verbal and written communication skills to provide clear feedback and collaborate with team members. 5 Days Working Rotational Shift Rotational Off Willingness to work in rotational shifts and on rotational offs Cab facility. Opportunity to work in a fast-paced, international work environment Career growth and upskilling opportunities Competitive salary (3 LPA 7 LPA based on experience and performance) Graduate / UG (any stream) Interested in Joining? Call HR Ankita : +91 8840819455 Email: ankita2.jobfinder@gmail.com Please share this opportunity with friends who are actively looking for jobs!

Responsible for training our staff members involve in processes under the Finance departments, ensuring they are knowledgeable and proficient in their respective functional areas. This role will require excellent communication and interpersonal skills, as well as the ability to identify training needs and develop effective training programs for Finance Processes. 1. Develop and deliver training programs to enhance the skills and knowledge of staff members in the Finance Department related Accounts Payable, Account Receivable and Financial data input activities. 2. Assess and Plan the training needs within the department, identifying knowledge gaps and skills deficiencies. 3. Conduct regular training sessions to new and existing staff members, ensuring that they can perform their roles effectively and efficiently. 4. Provide feedback to staff members on their performance during training sessions and monitor their progress throughout the training program. 5. Develop and maintain training materials, including manuals, guides, and presentations, to support the training programs. 6. Collaborate with other departments and stakeholders to ensure that training programs are aligned with organizational goals and strategies. 7. Monitor and evaluate the effectiveness of training programs and make recommendations for improvements as needed. 8. Cooperate with the process, performance, and quality team on challenging status quo. 9. Stay up-to-date with industry trends and best practices to ensure that training programs are relevant and effective. General knowledge/ Background: 1. 5+years of experience in training and development for Finance processes 2. Demonstrated ability to develop and deliver effective training programs. 3. Strong organizational and project management skills, with the ability to prioritize and manage multiple tasks simultaneously. 4. Proficiency in using Microsoft Excel, Word, PowerPoint, and other relevant Training & Development tools and technologies. If anybody interested please share their updated resume on "shashwat.pa@peoplefy.com" or feel free to call me at +918660547469