800 Process Training Jobs - Page 26

Key Responsibilities: Deliver end-to-end process training for new hires and existing employees in banking operations. Develop and customize training content, SOPs, job aids, and assessments based on client requirements and updates. Identify training needs through gap analysis and performance reports. Monitor and evaluate trainee progress and performance; provide feedback and retraining where necessary. Coordinate with operations and quality teams to ensure process compliance and smooth knowledge transition. Conduct refresher sessions, cross-skill training, and upskill initiatives based on business needs. Maintain training records and generate periodic reports. Assist in process updates, change management, and implementation support. Skills & Competencies: Strong understanding of banking processes (e.g., KYC, account opening, transaction processing, loan processing, fraud detection, etc.) Excellent communication and facilitation skills Ability to adapt content and delivery style for different audiences Proficient in MS Office (Word, Excel, PowerPoint) Experience in using Learning Management Systems (LMS) is a plus Analytical mindset and attention to detail

We are Hiring for Process Trainer Need Excellent comms Well versed with KPIs like TNA, TNI, OJT,Process training etc. Well versed with Voice and Accent open to work in 24/7 rotational shift 5 days working / 2 rotational off job location : Goregaon, Mumbai interested candidate can share your cv @ sonal.khanna@teleperformancedibs.com

Roles and Responsibilities Design and deliver training programs for banking processes, soft skills, sales, and insurance processes. Conduct on-the-job training (OJT) sessions to enhance employee performance. Collaborate with subject matter experts to create engaging learning experiences. Develop and maintain training materials, including presentations, manuals, and online modules. Monitor trainee progress and provide feedback to improve overall performance. Desired Candidate Profile 2-7 years of experience in BFSI industry or similar field. Strong understanding of banking process, finance process, sales process, and insurance process. Excellent communication skills with ability to train diverse groups effectively. Proficiency in creating interactive e-learning modules using tools like TNI or OJT.

Roles and Responsibilities Conduct call audits to ensure quality standards are met. Provide training to team members on soft skills, process training, and TNA/TNI certification. Develop and deliver effective training programs for new hires and existing staff. Collaborate with the team to identify areas of improvement in processes and implement changes as needed. Ensure compliance with company policies and procedures. Desired Candidate Profile 1-6 years of experience in BPO industry or related field. Ability to train others effectively using various methods (e.g., classroom instruction). Excellent interpersonal skills for building strong relationships with clients and colleagues.

Role & responsibilities Prepares new sales representatives by conducting orientation to sales process, develops individual coaching plans, provides resources and assistance, and schedules orientation drive-alongs with senior representatives. Conducts exercise sessions for new and current sales employees. Observes sales encounters and collects feedback, results, and performance data of trainees after sessions. Coordinates with other sales trainers and sales managers. Structures training plans to meet financial objectives. Hires and onboards new sales trainees. Updates job knowledge by participating in educational opportunities and reading professional publications. Preferred candidate profile Advanced customer service and time management skills Excellent oral and written communication skills Ability to design effective training programs Outstanding coaching skills Great organizational and interpersonal skills Ability to measure performance Experience with building and developing teams Education and Experience Requirements Bachelors degree in business administration or a related field At least two years of experience as a sales coach, training specialist, or a similar position In possession of certifications in sales training

of of Experiencethe a years We are looking for a Freelance Process Trainer from a Retail or Telecom Background for 6 months Location: Kochi, Kerala Experience Required: 2 to 5 Years Qualification: Any Graduate CTC : Up to 4 LPA Description - Immediate joiner with telecom or retail process training experience - Need to have proven Experience in handling NHIP/ NHT batches - Should have good English communication skills - Should have minimum 2-5 yrs. experience in telecommunication - Must be proficient in Local Language - Telecom experience with a proven track record. - Minimum of 2 years experience in retail training that includes creating a training program and delivering to a retail team. - Ability to identify a training and/ or development gap and ability to develop training sessions from the ground up to fill the gap. - Strong interpersonal skills including listening, negotiating, oral and written communication skills along with the ability to interact with diverse personalities. - Ability to motivate, teach and inspire retail staff. - Excellent presentation and platform skills and an up to date knowledge or contemporary training techniques Any references kindly mark them at Deepak.7.Abhyankar@niit.com or call / WhatsApp on 8169542929

Candidate should be B.Sc or M.Sc Analytical Chemistry/Food Technology/ Food Chemistry would prefer some knowledge of proximate analysis & Water analysis Willing to learn handling instruments like AAS/UV Spectrophotometer/HPLC/GC/ FTIR Qualifications B.Sc /M.Sc Additional Information EVOLUTION: Eurofins offers international opportunities to strong performers.

Trainer -Job Description: Are you excited about the transformative power of ecommerce & quick commerce in changing the landscape of grocery retail in India? bigbasket is creating milestones in the online grocery market and has recently re-hauled its supply chains across cities to fulfil a majority of customer orders faster. The companys operations have expanded to 70 cities in India, recording about 15 million customer orders per month. The Big basket Learning & Development team is a very talented, high calibre, multi-cultural group of individuals who are working towards a common goal of elevating the experience at bigbasket for internal and external stakeholders. Key Objectives and Key Results: ¢ ¢ ¢ ¢ ¢ ¢ ¢ Conduct training programs - process and skills for employees. Guide and contribute towards process and skill improvement training Prepare weekly/ monthly training calendar Ensure training data is maintained for all training activities Customize training content as per regional needs Monitor floor performance using on the job training (OJT) Coordinate all training activities given to him/her Maintain training assets given to him. Suggest suitable modifications to the training content to the corporate training team as and when appropriate ¢ Plan the training programs in complete synch with the operations teams for both new joiners as well as existing associates refreshers on time and manage them optimally Experience and Education requirements: ¢ ¢ Graduate or Postgraduate 1-5 years of classroom training experience) preferably from QSR, e-Commerce, retail, logistics industries ¢ ¢ Must know Kannada language. Must have basic knowledge in excel/G sheet Should be comfortable with setting up a training function and giving it shape in the region it would be somewhat of a chaotic environment, so looking for someone who has seen high growth and is entrepreneurial ¢ ¢ Excellent verbal and written communication skills Excellent interpersonal skills - ability to work and influence with multiple Training Team members/ Stakeholders across the region and corporate Must be a graduate - any Learning and development related course or certification will be an added advantage ¢ Travel: Extensive travel with in Bangalore city

Responsibilities Design and maintain various training manuals and work books, with particular emphasis on keeping content up to date, through liaison with the supervisor. Compile and submit monthly report on training activities and needs on a timely and concise manner. Assist in the delivery of formal induction and process for new hires training. Providing Effective Training Sessions for Agent & Middle level to improve the Productivity Coaching Team Members on Soft Skills & Process Organize and present activities that will reinforce the learning process. Develops individual results by maintaining policy and procedure resources; providing coaching; conducting training sessions; developing outcome improvement resources Improves training effectiveness by developing new approaches and techniques; making support readily available; integrating support with routine job functions. Trainer needs to test the new staffs. Periodic tests are necessary to know the performance of trainee. It also assists in personal evaluation process. Based on the evaluation, trainers recommend improvements. Requirements. Bachelors Degree. 2 years experience developing the above skills. Experience must include tele-marketing job. 1 year experience as Trainer in a domestic call center with a team of more than 20 trainess Fluency with general desktop productivity software. Excellent written and verbal communication skills, Strong people, interaction skills Clear diction and clarity in speech (nasal voice, lisps, stammer etc to be avoided). Extremely detail oriented and ability to organize. Problem-solving ability & creative - out of the box thinker.

Must have Min 1+yr Exp as Process Trainer from International Banking Process BPO Must know TNA TNI Training Metrics Immediate Joiners reqd Excellent Comms required US Shifts Call 8447780697 send CV monu@creativeindians.com

Job Description: Senior Manager Training Insurance Experience : Looking for a trainer with at least 2 years of experience in the insurance sector. Preferably from General Insurance (GI) , but Life Insurance (LI) candidates are also welcome. Skills : Strong proficiency in Excel (data analysis, reporting) and PowerPoint (creating engaging presentations). Language Proficiency : Must be fluent in English , Hindi , and Marathi for effective communication with diverse audiences. Geographical Scope : Primarily covering ROMG with possible travel across the West Zone (Maharashtra, and Goa). Presentation & Professionalism : Must be presentable and have excellent presentation skills to engage and train employees.

Are you an experienced Process Trainer looking for an opportunity in the Banking BPO sector? If you have a passion for training and driving sales performance, we want YOU on our team! Location: BTM Layout , Bangalore (Onsite) Shift Timings: 10:00 AM 7:00 PM (Day Shift) Salary: Up to 35,000 CTC per month (4.2 LPA) Experience Required: 2-5 years (Banking BPO/Sales Process preferred) What Youll Do: Train & Develop: Conduct New Hire Training (NHT) and refresher training for banking sales teams. Boost Sales Performance: Equip employees with the right sales techniques, customer handling skills, and objection-handling tactics. Ensure Compliance: Train teams on banking regulations, data security, and ethical sales practices. Evaluate & Improve: Track trainee progress, conduct mock calls, assessments, and coaching sessions. Enhance Training Materials: Develop engaging training modules, role-plays, and interactive sessions. What Were Looking For: 2-5 years of experience as a Process Trainer in Banking BPO/Sales Process. Strong communication, coaching, and presentation skills. Knowledge of banking products, sales techniques, and compliance standards. Proficiency in MS Office (PowerPoint, Excel, Word). Ability to conduct both classroom and on-floor training. Experience in the BFSI sector (preferred). Why Join Us? Attractive Salary Earn up to 35K per month (4.2 LPA). Fixed Day Shift Work-life balance with a 10 AM 7 PM shift. Growth Opportunities Build your career in the banking sector with continuous learning. Great Work Environment Work with a supportive team in a fast-paced setting. Contact Us Today! HR – Sachin Call/WhatsApp: 9902891932 Apply Now & Take Your Career to the Next Level!

Role & responsibilities The Opportunity For more than 30 years, our Business Process Outsourcing (BPO) team has implemented the processes and technologies for our clients that bring about real transformation for customers of all sizes. Our end-to-end administrative services help streamline operations, improve productivity and strengthen cash flow to help our customers stay competitive and improve member satisfaction. In these roles, you will be responsible for: • Conducting/managing industry, process, compliance and refreshers programs (as applicable). • Conducting Training Needs Analysis, creating course calendars and ensuring adherence to training calendars. • Evaluating impact to business by measuring training effectiveness (feedback on training, performance during training and on the job performance). • Reporting training progress and training dashboards to management. • Participating in client presentations and demonstrating training capabilities. Requirements for this role include: • Overall 6+ year(s) of experience in BPO/International Banking Domain/Training. • 3+ year(s) of experience in the International Banking industry that required an understanding of basic banking concepts • 2+ years(s) of experience in conducting new hire, refresher and compliance training for team members in International Banking Domain. Work shifts for this position will be scheduled between Monday-Friday (IST): • Shift 1: 2 PM to 12 AM • Shift 2: 6 PM to 3 AM. The shift timings can be changed as per client requirements. Additionally, resources may have to do overtime and work on weekends basis business requirement. For further queries contact on 7678666623

Role & responsibilities: Outline the day-to-day responsibilities for this role. Preferred candidate profile: Specify required role expertise, previous job experience, or relevant certifications.

We are hiring for the position of Deputy Manager Learning & Development (L&D) for our Bijapur location. The ideal candidate should have prior experience in the BFSI industry and a proven ability to design, implement, and evaluate training initiatives aligned with business strategies. What does the job entails? Knowledge of L&D organizational plans and how it dovetails with the job areas of the audience. Be aware on local learning flavors and requirements Be looked at as an expert on Financial services and Insurance by the audience Develop and display excellent facilitation skills to ensure participant learning in a facilitation environment Stay updated on latest trends and developments in the Life Insurance and Financial services space Endeavour to get certified in learning and development Ensure self-certification on all L & D programs Conduct all L & D programs as per the calendar Candidate Profile : BFSI domain experience: Minimum 3 years Age: 2835 years Graduation: Mandatory Location: Willing to work in Bijapur Relevant experience in corporate L&D roles For More Information: Komal B. / HR Team Phone/WhatsApp: +91 93289 59079 Email: komal@tekpillar.com Ready to grow with us? Apply Now!

Beat Trainer- mumbai: Please enter job description #BAL Towork with the head of Training, this role will focus on ensuring error freeexecution of the agreed training strategy for Own Retails, across all Circles. Ournew stores will run off outsourced manpower. Training this manpower will be acritical success factor for these stores T raining Calendar Creation : CreateBeat Plan basis training need identification. TrainingDelivery and Governance : TrainOR team on Product selling and customer experience management. Ensureimplementation of training guidelines at stores. Travelstores to train the CROs and conduct training need analysis trainings resultingin increase in sales. Operations : Monitor, review and drive performance of CRO Drivetraining and certification targets for new and existing store staff Identify gaps & create solutions to improve the induction & output of store staff Prime: Final Decision Making authority, accountable to the Management Shared: Decisions reached jointly with peers on a collective basis Contributory: Makes a major contribution to a decision or policy judgment reached by others D emonstrate (Key competencies) Soft skills CS process training Device familiarity & selling skills training Mobile Technology landscape

Must have 2+years experience as a process trainer for a Travel BPO, conducted New Hire training on grammar and voice, and accent. Strong hands-on knowledge of GDS tools, especially Amadeus, Must be comfy working in 24*7 rotational shifts. Required Candidate profile Provide comm. , soft skills, voice and accent training,Maintain training MIS and reports, Collaborate with QA and Operations Develop training content, SOPs,assessments based on process requirements.

Location - Delhi & Bangalore Reports to - Head of Department Responsibilities: Training Delivery Conduct onboarding programs for new hires (stylists, store managers, tailors) Deliver capability modules: product knowledge, measurement skills, upselling techniques, customer delight, SOP compliance Use real customer cases and roleplays to train in-store behaviours Store Coaching & Capability Audits Visit stores weekly to assess staff performance through observations Provide structured feedback and coaching to store teams and individuals Conduct monthly capability audits and report improvement plans New Store Launch Support Train and onboard new staff ahead of store launch Set up VM, process checklists, and customer experience flow Stay 35 days post-opening to support floor readiness Performance Tracking Maintain training attendance, feedback scores, and pre/post-assessments Track impact using NPS, sales performance, and Google Review scores Recommend development plans for underperforming team members Stakeholder Collaboration Work closely with Area Managers and Retail Ops to identify training needs Align with Customer Experience and Product teams for content updates Requirements: • 3 to 5 years of experience in retail training or frontline leadership roles • Strong communication and facilitation skills • Ability to coach, inspire, and influence store teams • Comfortable working on-the-floor and traveling frequently • Knowledge of retail KPIs, customer journeys, and high-touch service • Bonus: Exposure to luxury or made-to-measure retail

"NTT DATA- Hiring for BPO Process Trainers' (preferring resources with International Banking Training domain)- Looking for Immediate Joiners " Work Location- Noida Sec 144 Work Mode- Work from Office In these roles, you will be responsible for: Conducting/managing industry, process, compliance and refresher training and internal certification programs (as applicable). Conducting Training Needs Analysis, creating course calendars and ensuring adherence to training calendars. Developing/managing content (SOPs and training materials) as per NTT/client standards. Evaluating impact to business by measuring training effectiveness (feedback on training, performance during training and on the job performance). Reporting training progress and training dashboards to management. Requirements for this role include: Should be a Graduate. Overall 6+ year(s) of experience in BPO. 3+ year(s) of experience in Process Training conducting new hire, refresher, and compliance training. Experience in International Banking is good to have/preferred. Work shifts for this position will be scheduled between Monday-Friday (IST): Shift 1: 2 PM to 12 AM Shift 2: 6 PM to 3 AM. The shift timings can be changed as per client requirements. Trainers may need to travel to Manila for Training certification, hence Passport is mandatory.

Job Summary: Responsibilities: Conduct new hire training and process training Sales training into banking or insurance Conduct NHT and refresher training TNA and TNI sessions. Should complete monthly cyclic activities including fresher training, monthly tests and call monitoring Sensitize to training needs / understand learning requirements Liaison with the Quality and Operations to identify, screen and execute process improvement plans Ability to execute training tasks / assignment on short notice Interested to deliver and contribute towards process improvement Eligibility: Minimum of 2 years experience within BPO Experience into sales or insurance training (banking ). Should be excellent in written and verbal communication with good knowledge of MS-Excel Strong command in English is needed.

Job Summary: Responsibilities: Conduct new hire training and process training Sales training into banking or insurance Conduct NHT and refresher training TNA and TNI sessions. Should complete monthly cyclic activities including fresher training, monthly tests and call monitoring Sensitize to training needs / understand learning requirements Liaison with the Quality and Operations to identify, screen and execute process improvement plans Ability to execute training tasks / assignment on short notice Interested to deliver and contribute towards process improvement Eligibility: Minimum of 2 years experience within BPO Experience into sales or insurance training (banking ). Should be excellent in written and verbal communication with good knowledge of MS-Excel Strong command in English is needed.

Job Summary: Responsibilities: Conduct new hire training and process training Sales training into banking or insurance Conduct NHT and refresher training TNA and TNI sessions. Should complete monthly cyclic activities including fresher training, monthly tests and call monitoring Sensitize to training needs / understand learning requirements Liaison with the Quality and Operations to identify, screen and execute process improvement plans Ability to execute training tasks / assignment on short notice Interested to deliver and contribute towards process improvement Eligibility: Minimum of 2 years experience within BPO Experience into sales or insurance training (banking ). Should be excellent in written and verbal communication with good knowledge of MS-Excel Strong command in English is needed.

Role & responsibilities 1. Conduct NHT & OJT Sessions 2. Create content & flyers using power point 3. Conduct huddles & refresher sessions 4. Monitor calls of trainees for performance improvement and efficacy 5. Maintain training trackers 6. Knowledge/awareness of training, mentoring methods 7. Knowledge of MS Excel and PowerPoint will be added advantage Preferred candidate profile Fresher / Experience in Trainer - Operations, Tele Sales, Collection, NOTE ; This role will be 1 year Fixed Term Contract Basis.

Role & responsible 1. Responsible for developing and delivering training programs that enhance employees' soft skills and behavioral competencies, thereby improving individual performance and organizational effectiveness. 2. Conduct interactive training sessions, workshops, and seminars on various training modules such as communication, leadership, teamwork, conflict resolution, Sales pitch and customer service. 3. Collaborate with management and HR to identify training needs and areas for improvement. 4. Foster a positive learning environment by encouraging participation and providing constructive feedback. 5. Continuously improve training materials and methodologies based on feedback and industry developments. 6. Provide one-on-one coaching and support to employees needing additional help with soft skills and behavioral issues. 7. Manage training schedules and coordinate logistics for training events.ities Preferred candidate profile

Key Responsibilities Business Knowledge of Custody operations, Securities Settlements, Corporate Actions, Financial Market Operations. Knowledge of Agent banking, Sub Custody operations and clearing will be an added advantage. Processes To authorize and control the dispatch of the outgoing messages related to Corporate Action in SECCURE. To notify the client of any Corporate Action event by means of SWIFT / Fax / e-mail / S2B or any other mechanism as may be specified in the DOI. To authorize responses to sub-custodians on the option being exercised based on the response received from the clients and to debit / credit the clients account for disbursement processing. To authorise proper collection and disbursement of resultant entitlements from corporate action events. To authorise vouchers or Swift messages for Transfer of funds from and to Nostro accounts and transfer of funds across accounts based on the underlying instructions. To perform investigation of all types of breaks relating to Cash and Securities and all other Inventory reconciliation outstanding / exceptions relating to Corporate Actions Ensure all timelines are met with accuracy as per agreed SLA. Managing the team members effectively, knowledge sharing among team members developing individual skills of all team members. Process training to new joiners, regular updates on the process change and incorporation of the changes in DOI. Ensure a continual drive towards automated control processes. Ensure proper functioning of day-to-day controls, periodic monitoring of activities and timely resolution of risk issues. To ensure successful completion of BCP/DR test at required frequencies. To escalate issues as they occur and coordinate communication to senior stakeholders. Manage the performance and development of staff across the unit. Co-ordinate various testing in respect of new application and processes relating to Corporate Action activities and check reports for confirmation and sign-off. Handling Internal and External Auditors and clarifying all queries in a timely manner. Managing KCSA related queries, Timely updation of volumes in PS tool and encouraging active participation in CSR activities. To support Migration of the new activities. Complete all mandatory e-learning as and when it required. People Talent Collaborative skills and should be able to work with staff across locations and grades. Risk Management To ensure all control/operating procedure and documentations are properly followed. To ensure compliance to all established procedures, regulations and the Group Guidelines. To keep track of changes (internal and external) affecting Clients and communicate such changes, along with impact analyses, on a pro-active basis, through newsflashes, market insights, operations guides and through other routine communication. Governance In the event of serious regulatory breaches, or where risk tolerances have been breached, ensure senior management are informed and that actions are taken quickly to remediate and/or activities are ceased. Key Stakeholders Business partners across countries, Central operations, GBS SSO Management team and Larger SSO team. Skills and Experience na Qualifications 3 to 5 years of relevant work experience in the following areas: Excellent oral / written communication skill/ good system skills. Worked in corporate action processing team and have experience in approving the transactions. Knowledge of various types of corporate action and swift message formatting Knowledge of allied products like Settlements, Fund services and reference data will be an added advantage. Should be able to handle small teams. About Standard Chartered Were an international bank, nimble enough to act, big enough for impact. For more than 170 years, weve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If youre looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we cant wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, youll see how we value difference and advocate inclusion. Together we: Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term What we offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential. www. sc. com/careers 26525