800 Process Training Jobs - Page 30

Designation - Process Trainer Location- Turbe, Navi Mumbai Shift- 24x7 Rotational Shift (Including Night Shifts) 5 Days working with 2 rotational week offs Roles and Responsibilities Need someone from beauty/ hair care background. Conduct product training sessions for customers, sales teams, and internal stakeholders on beauty products, cosmetics, hair care, and skincare. Design and deliver training programs for process, soft skills, accent, and product training across various levels of employees. Conduct Training Needs Analysis (TNA) to identify gaps in employee skills and knowledge. Develop and maintain training materials, including presentations, manuals, guides, videos, etc. Provide coaching support to trainees during on-the-job training (OJT) sessions. Monitor progress of trained employees through evaluation metrics such as TNI (Training Need Identification). Interested candidates can connect for further information- Simran Rana - 9137514621

Roles and Responsibilities Conduct product training sessions for customers, sales teams, and internal stakeholders on beauty products, cosmetics, hair care, and skincare. Develop and deliver customized training programs based on customer needs and requirements. Provide soft skills training to enhance communication, interpersonal, and leadership skills of team members. Manage the entire process from planning to execution of trainings using tools like TTI (Training Need Identification) and TNA (Training Needs Analysis). Collaborate with cross-functional teams to ensure effective delivery of corporate trainings. Contact - 9594690866 Neelam HR Neelam.Shahu@teleperformancedibs.com

Roles & Responsibilities Prime responsibility of Planning & Conducting On Job Training to Kia Dealer Network Develop skills for living & spreading Kia Values and Behaviors at Kia India Dealer network Deliver OJT training for dealer Sales & Service team members Need based training based on Customer Complaints Understand gaps & train the dealership Soft skill & Refresher training on customer etiquette Training need evaluation and planning Coordination with Regional Field team for training need and planning Generation of periodic & regular reports & circulation to field & network Management reports generation, Dealer Score Card Monthly Reviews templates/ Reviews, Regional Monthly Reports Annual Business Plan, MIS & status generation & reporting Any other duties expected from the position & requested by respective manager Required Skillsets Proven experience as a Training delivery and customer experience management Preferably worked in automobile domain or with automobile clients. Proficient in MS Office Problem solver with good communication and interpersonal skills Resolve and/or escalate issues within a well-timed routine. Project Management Good platform skills and participant engagement skills

Driving Innovation: Join Us as a B2B Sales Trainer at CARS24! What drives us? Imagine: a single tap on your phone unlocks a world that transforms your entire car ownership journey, covering every milestone - from finding your perfect match to keeping it running smoothly, to selling it later. That's the future we're building at CARS24. Our mission is to ensure car ownership is stress-free. We want our customers to focus on the open road, not roadside worries. We're building a one-stop shop - a Super App for all their car needs, powered by technology, data science, and deep customer insights. We are already one of the largest Autotech companies in the world, but we are not stopping here. We aim to grow 10x in the next five years . What will you drive? Manage business training requirements across various cities. Provide new hire training, on-the-job training and support to new joiners. Oversee training delivery through classroom and digital platforms. Travel to multiple territories for training purposes. Enhance the effectiveness and coverage of e-learning programs. Coordinate with multiple stakeholders to facilitate on-the-job training. Apply excellent knowledge of Training Needs Analysis (TNA) for output-driven training planning. Innovate and implement digital solutions to manage new joiner attrition and conversion. Foster a positive and communicative working environment with the training team and business teams. Drive input and output metrics for new joiners effectively. Who are we looking for? Someone with an excellent digital presence and a high sense of ownership. A minimum of 3 years of experience in any industry, with at least 2 years in training focusing on conversion. Excellent written and verbal communication skills. Strong business acumen to understand and analyse business data and objectives. Exceptional crowd management and problem-solving skills, supported by data analysis. Basic knowledge of MS Office (Word, Excel, PowerPoint) and proficiency in Google Suite (Docs, Sheets, Forms, Slides). Interested candidates can share their CV's at manvi.arora1@cars24.com or WhatsApp at 9311243497

About The Role Role The role of a trainer is to develop a competency and skill sets in an individual to perform his/her effectively and efficiently in the work place. The trainer should communicate to the trainees about what is expected out of training in a simple and professional way ? DO The trainer plays a pivotal role from start to end of the Domain training that includes the following: Participate in KA and KT related activities in the account and work with the client and various stakeholders to ensure that processes knowledge is documented and transferred to the operations team Deliver Generic Domain Specific Modules along with up skilling resources on process. Structure On boarding Training requirements, Pre Process, Customer Visits etc. Ensure that all new employees go through the defined new learning path for their respective roles in the account Deliver pre-process and process training for new employees Support new hires during OJT and GO-live Provide refresher and remedial training for existing employees Ensure all regulatory requirements are complied with from time to time Maintain trainee data and information Generate training reports from time to time Support any administrative tasks like trainee roster and scheduling etc. Create/Customize training content for delivery Provide feedback and coaching to analysts on the floor Take ownership for improvement in analysts performance Analyze training needs for employees working for the account. Responsible for account level Training metrics Responsible for adhering to training standardization guidelines defined by the BU Training Function Responsible to work with ops to bridge gaps during training. ? ? ? Mandatory Skills: ServiceNow Creator. Experience8-10 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Since this is a Learning Experience Leader post, wed need someone who already has the experience to even call themselves one. So if you have at least 1-2 years of working experience in the related field (training or teaching experience in customer service) along with minimum qualification as a college or vocational school graduate, then youre qualified!

AM – Training for Domestic BPO in Kharadi, Pune. 1+ year experience as AM Training in inbound customer service/e-commerce domain. Strong communication skills a must. Graduate/undergraduate. Salary up to 7.5 LPA. 1 position available Apply now!

Exp:- 4yrs [ 2yrs on paper exp as process trainer ] Salary :- 6.5lpa Graduate 1 side cab NP :- 30 days max Interested Candidate Contact @7289094130 / yashika.imaginator@gmail.com Required Candidate profile Skills :- Process trainer, TTT , TNI TNA, OJT INTERNATIONAL PROCESS Etc

Leading BPO in Bangalore Hiring for Process Trainer International Voice Process Require minimum 1years experience as Process Trainer in International BPO Immediate joiners/lesser notice period is prefered(NOTICE BUY OUT OPTION IS AVAILABLE) CTC UPTO 6LPA Shifts 24*7 5 Days Working Role and key responsibilities: Responsible for day-to-day functional direction of agents within the program training classroom environment, including student progress monitoring for the duration of training, providing coaching and developmental feedback and readiness recommendations. Utilize effective presentation and facilitation skills including creative training techniques and adult/accelerated learning techniques using a variety of training delivery modalities in a classroom environment. Prepare and present training materials through classroom learning, hands on demonstrations, and supporting activities. Accountable for achieving individual training performance metrics. Support and partner with Operations to transition agents from training to production environment, ensuring competency levels meet business standards Maintain relevant product knowledge for each account by taking calls, attending client and cross functional meetings (as needed), and side by side observations. Ensure effective, consistent communication with managers, peers, and other resource groups, including day-to-day informal interaction with clients. May support the Instructional Design team in designing and developing training materials for various instructional delivery methods including, computer-based training, interactive classroom training and written job aids. Measure the effectiveness of training programs using various feedback methods focus groups, interviews, and surveys that will lead to enhancement of training resources and programs based on results of evaluation. Recommend curriculum modifications to Training Manager/Supervisor on the basis of internal customer feedback and/or Training Needs Analysis .Participate and contribute to continuous learning culture by maintaining engagement on change management product and services releases, policies, processes, and procedures. Key Skills and Knowledge: Proven experience in training methodologies and soft skills (communication skills, critical thinking, time management, team building, etc.) Strong communication skills, both written and verbal Proficient in Microsoft Office Demonstrated ability to multi-task, prioritize, and meet timelines of deliverable. Self-starter, sense of urgency, and works well under pressure. Strong attention to detail Sense of professionalism and ability to develop good relationships. 2 years total experience + 1 year experience in the BFSI domain Interested candidates can call at 8467054123 or mail their cv at simmi@hiresquad.in

This role involves conducting product and process training for call center teams and channel partners, including new hire and refresher sessions also collaboration with L&D, PT, UW, and compliance teams to ensure comprehensive training on product updates and processes, while also involving travel as needed across various locations. Role & responsibilities Conducting Product/Process training at call centres/or for the channel throughout the year • Train the Trainer at outsourced call centre These training would be for New Hires/Refresher sessions Will be based out at Thane, Navi-Mumbai, Powai location Need to travel to locations outside Mumbai as & when required Liaise with L&D for training activities to be done for cc team and overall channel as the case may be Liaise with internal PT, UW and compliance team in terms of product understanding, take downloads related new and existing product/process Preferred candidate profile Must have minimum 3 to 5 years to experience in training profile only Graduate in any stream

Essential Functions/Core Responsibilities: 1. Process Training - Conduct process training for the new hires and mentor them into the roles hired for. 2. Training Materials : Design new and edit the existing training materials, and present materials through classroom learning and hands-on demonstrations. 3. Quality Assurance : monitor SOP adherence, collaborate with teams, and provide feedback. 4. Soft skills development : Check the soft skill development index and make plans and implement programs to improve call handling and mail writing skills. 5. Reporting : Regularly report on quality, compliance, and performance metrics. Candidate Profile 1. Candidate should have minimum 3 years experience as process trainer and HCM handling. 2. Candidate should have excellent written and oral communications skills in English. 3. Candidate should have worked in US process and should be aware of US work sensibility. 4. Candidate should be good at handling and mentoring new hires, including college freshers. 5. Candidate should have good excel and reporting skills. Shift - Night Shift

Role & responsibilities Strong knowledge and exposure of MFI procedures and policies. Ensure that employees are trained in the required skills to complete their work tasks both efficiently and effectively, which will further lead to achieving business objectives. Conduct Orientation & Functional Induction training and certification of candidates during induction period. Schedule periodic training sessions for employees in respective States. Schedule periodic training sessions for employees in respective States. Conduct virtual/physical training for employees in SFO, CRE and RO roles. Monitor training material and Business updates to make amendments to the manual to ensure they are effective and up to date. Ensure that the Field team is updated with the required skills to deal with client interactions on a daily basis. Ensure that the Field team is updated with the required skills for addressing client grievances and concerns. Ensure employee effective learnings through periodic interventions and assessments. Responsible for the upkeep of training centres and guest house Preferred candidate profile Ability to analyze data and to prepare accurate reports in a timely manner. Open to travel in rural interiors, roughly 8-10 days a month. Strong skill of making MIS Reports (MS Excel) and power point presentations

Role & responsibilities Planning, scheduling and executing Process Specific Training, Product & skill based Training for an Existing and New Hire (Sales Finance executives and branch staff). Coordinate and execute Induction programs for Newly Joined staffs across all the branches Evaluate the Process & Product knowledge test through online module. Take initiative like e-Learning. Provide tool to improve efficiency of individuals Scrutiny of new recruit profile and conduct evaluation tests for them before selection Collect & Publish industry fraud cases and make branch staff aware about possible lapses which lead to serious loss Circulate knowledge series and conduct surprise online/SMS/telephonic test Prepare sales tool for Sales team. Conduct sessions to improve productivity of sales officers Provide system training to new and existing staff Suggest process and product improvement ideas Initiated an employee engagement program. Highlight star performers Ensure closure of audit remarks Preferred candidate profile Graduates with 5 years of relevant experience as trainer in sales finance business Excellent written and verbal communications and pleasing personality Willingness to travel extensively

Long Description Collate field force training requirements identified through training needs analysis. Formulate a training framework, training plan, and road map for different levels (ME’s & AM’s)with clear objectives and KPIs for structured and integrated development of the field force. Organize and deliver field force training programs interactively and timely. Collaborate with Business unit to develop product refresh training, handling objections, presentations for current and new brands/indication launches. Reinforce the application of skills by participating in field activities, coaching, team role-play, and presentations. Provide in-field training support for Sales team in alignment with Organizational priorities. Run annual field force skills assessments, disease/product knowledge assessments, and generate insight reports incorporating performance against benchmarks and required remedial actions through Digital tools (SMART WINNR). Conduct or participate in other departmental training programs where appropriate, such as the Trainee Program. Prepare Field forces for current and future field related challenges through Proactive approach. Develop internal team members through structured Individual Development Plans (IDPs). Competencies Innovation & Creativity Process Excellence Collaboration Customer Centricity Developing Talent Strategic Agility Stakeholder Management Result Orientation Education Post Graduation in Business Management Graduation in Pharmacy Work Experience Minimum 5-10 years of Pharma Sales Training

Purpose of Manager-Training role: As a training manager, you are accountable for managing the operations learning needs at the branches (PAN India). Works closely with business operations team to create and execute successful learning path of employees according to the business requirements. As an Manager-Training, you are expected to: 1. As a Team Leader, the incumbent will develop training content & deliver training programs. Should cover skills, competencies & etiquettes required in process and workflows for new hires & existing employees through online/classroom/on-the-Job mode. 2. Ensure effectiveness of training programmes and take required measure to bridge the gaps. 3. Plan and execute monthly/quarterly/yearly training plans and calendars. 4. Examine the level of knowledge by designing & conducting Certifications, Assessments & Knowledge Checks on a timely basis. 5. Work in close coordination with business heads for implementing the training interventions at national level. 6. Execute timely training interventions including Self Learning Courses, Knowledge checks, PAN India sessions and Training Need Initiatives (TNI) every month. 7. Manage the internal operations team to execute operations training requirements. 8. Publish daily/weekly/fortnightly training reports. To be successful in the Manager-Training role you are required to have: 1. Excellent Verbal & Written communication in both Hindi & English 2. Proficiency in Microsoft Office and writing emails, & comfortable while working on like Camtasia, Canva, and other content development tools. 3. Proactive & multitasker, who can manage tasks and manage time efficiently in a fast paced, changing work environment 4. Experience of handling the team of trainers. Must to have Attitude: 1. Customer Orientation 2. Sense of Ownership and Accountability. 3. Result orientation 4. Emotional intelligence for working in a Team. 5. Professional development by focusing on self-learning. Qualification: 1. Full time MBA Experience: 1. 10to 12 years of experience in Training & Development Key Interactions: External Branch teams. Regional Leadership Regional Sales & Operations Team. Business leads and CXOs. Internal Regional Training Managers and respective teams. Functional training leads and respective teams. HR Team.

Job Summary: We are seeking a dynamic and experienced BPO Trainer to design, deliver, and continuously improve training programs for our customer service and/or technical support teams. The ideal candidate will have a strong grasp of BPO operations, excellent communication skills, and a passion for coaching and development. Key Responsibilities: Conduct new hire orientation and process/product training. Deliver soft skills, communication, and customer service training. Monitor and evaluate training effectiveness using assessments and feedback. Collaborate with operations and quality teams to identify performance gaps. Provide floor support, nesting support, and on-the-job coaching. Create and update training materials, modules, and documentation. Maintain training reports, attendance records, and performance tracking. Assist in the development and implementation of continuous learning programs. Stay updated with client processes, tools, and industry best practices. Qualifications: Bachelors degree preferred. Minimum 2 years of training experience in a BPO setup (voice/non-voice). Strong knowledge of customer service principles and BPO processes. Excellent verbal and written communication skills. Ability to manage classroom dynamics and engage adult learners. Proficiency in MS Office (Word, PowerPoint, Excel). Experience with LMS or e-learning tools is a plus.

Email your resume to: Raveena@wissenpro.com Apply now! Role & key Responsibilities Meet and exceed Client Metrics: External & Internal Training Metrics to be consistently Green Take complete responsibility of performance on the Training and SLA/KPI metrics Drive/identify improvement areas in assigned area/project especially 0- 90 days performance Collaborate with operations, and other stake holders for the delivery as per SOW Develop Controls to minimize external and internal escalations Overall implementation, planning and improvement of the Transactional Quality Framework Set up, improve, drive and streamline TNI, Refresher & other internal processes related to Training Responsible for leading, motivating and supervising the team of Trainers assigned As an ongoing practice, monitor & conduct deep dive analysis on areas of opportunities within the account and implement corrective actions, to help achieve desired results To identify root causes of variances in metrics (if any) To propose corrective/improvement solutions based on facts and data and implement and monitor improvement projects in the process Collect Data and perform analysis and RCA on metrics and publish reports accordingly Create and maintain Knowledge base and up skilling of resources with change in the process Focus on identification and highlight any/all compliance defects and recommend training or action plan Own compliance, data security and risk assessment for the process - highlight noncompliance in time to avoid surprises or before reported by external sources Key skills and knowledge: Strong understanding of banking products (e.g., loans, credit cards, accounts), services, and financial transactions Strong knowledge of Credit card and other Banking products Excellent verbal and written communication skills Should be willing to work in shifts along with the team in customer business time Should be a good team player with willingness to learn and drive to achieve Practice and focused on Metrics

Greetings!!! Openings at Sagility for Process Trainer-Enrollment(US Healthcare) Minimum of 4 years of experience as a Process Trainer in an International BPO. Excellent written and verbal communication skills, with strong interpersonal abilities. Proven experience as a Trainer in an International BPO environment. Strong presentation and Excel skills. Sound knowledge of basic training methodologies. Ability to work in US rotational shifts. Immediate joiners are mostly preferred. Interested candidates can share your resume to anitha.c@sagilityhealth.com

Medical Coding Process Trainer: OP Education Any Graduate. Currently working as Process Traine.r/QASME/Team leader/Group Coordinator will be added advantage. Candidate should possess minimum of 5+ years of experience in medical coding in coding/auditing/training role. Candidate should be certified in medical coding at AAPC or AHIMA accreditation (should not be recently certified). Candidate should have high level proficiency in coding/auditing of professional side coding in areas like E/M and its specialties (like Family medicine, internal medicine, hospitalist, various physician specialties), surgery (professional side) and/or physician denials. Multispecialty E/M proficiency will be an added advantage. Knowledge in RCM workflows and terminologies and previous coaching/training experience will be an added advantage. Conducting new hire trainings on work type for onboarded resources (experienced & freshers) across the locations. Floor support to coders during transitions & Prebill phase to ensure meeting on quality standards. Regular audit feedbacks and coding queries resolution. Running OP training bootcamps based on the patient type. Conducting focused trainings basis TNI for coders & QR s under QIP (Quality Improvement plan). Publishing monthly coding articles, newsletters & hot topics for enhancing coders knowledge & expertise. Ensuring timely completion of Onboarding compliance trainings for newly onboarded coders. Collating AAPC certification information & sharing with management for timely renewals. Participating in client call, meetings & KT sessions.

Requirement for L&D Trainer in Noida Trainer Should have exp in Corporate, working on L&D with HR Department Work from Office Min 4 Year exp is required in L&D Training Shift Timing-: 11:30 AM-8 PM or 1:30 PM-10 PM Call@9953262467 / 9205503253 Required Candidate profile Salary upto 11 LPA Excellent Communication Skills Experience of L&D Training for a Fintech or Investment Banking Industry is preferred email to deepak.sharma@shadowplacements.com

As a high GT and Simulation Trainer, you will be responsible for designing, developing, and delivering training programs in 2D & 3D with high simulation technology using different computer programming and languages. The Trainer's role is crucial in ensuring participants are wellprepared for real-world situations by immersing them in lifelike simulations. Also, the need would be to conduct training for labeling diverse datasets, including images & complex/dense 3D point clouds or LiDAR. Skill requirements: • Excellent command of the English language. Good presentation, communication, and facilitation skills. Experience in teaching, training, or instructional design is advantageous. Experience of interaction with overseas clients. Ability to adapt training approaches for varying skill levels and industries. High comfort level with using tech tools/platforms. Attention to detail, critical thinking, and problem-solving skills. Multi-tasking and time management. Strong interpersonal skills and analytical bent of mind. Good with MS Word, Excel, and PowerPoint. Additional Skill Requirements- Preferred: Previous 3D or Simulation training experience. Previous labeling and annotation experience in 3D or Simulation. Familiarity with computer programming, coding, simulation software, and technology. Familiarity with different computer languages and coding. Road Rules Knowledge. Detail-oriented with adaptability to changing training needs. Preferred candidate profile : Bachelor's Degree / Master's Degree / Diploma or Technical Preferable subject: Prediction, Planning, Simulation & Basic knowledge of programming & computer languages E.g.: Java, Python, C++, etc If you are interested for this profile kindly forward your updated CV to this mail id ssi.management@gmail.com

Greetings from CorroHealth! We are hiring Associate Director for our Training Team HCC Medical Coding Team. Location: Noida Experience: 15+ Years Current Designation should be a DGM or above Work From Office We are seeking a highly skilled and experienced Associate Director/Director- Training Medical Coding professional to join our team in Hyderabad location. The ideal candidate will have over 15 years of experience in medical coding, especially into HCC Specialty, with a proven track record of managing large teams. The candidate should have strong leadership capabilities, client & training team handling experience, and a deep understanding of the healthcare and medical coding industry. Role Description: A Coding domain expert with AAPC/AHIMA certification who will be responsible for delivering Business Impact by improving coding knowledge, providing SME support to business, solving problems, cross trainings and driving changes within the coding organization. He/she should be able to demonstrate strong knowledge of coding guidelines pertaining to various scopes of work like ICD-10, HCC. Also, should be able to manage training program strategically across various coding scopes, create modules and ensure a continuous learning process. He/she will ensure alignment of all Training initiatives with the coding COE and help implement a culture of continuous improvement through "leading by example" and facilitating delivery of business impact/results through mentoring and coaching. The successful candidate would be required to showcase the benefits of Continuous improvement in knowledge to further build and strengthen the coding COE. Build content for New Hires that addresses client, business and account requirement in terms of knowledge and application of knowledge in delivering better outcomes. Continuous updation of Training topics that address the business gaps, challenges and escalations. Quaterly review of training content and sign-off by Account Leaders to drive common goals. Building a team of SME within Training across functions and specialities. Work with Business Leaders and ensure training captures key levers that drives the customers business. Drive basic hygiene within training batches and training team to ensure team and content remains updated. Build teams with excellent domain expertise and grow teams to higher numbers along with expansion of clients. Interested candidates kindly share your resume durgadevi.chandrasekaran@corrohealth.com Durga HR - 8248059972

Key Responsiblities - - Develop and implement training modules for Field Executives (TFE) and the Quality Control (QC) team. - Conduct training sessions to address incorrect ticket closures and ensure compliance with standard procedures. - Train the field team on new products, operational SOPs, and best practices for resolving tickets accurately. - Monitor and assess training effectiveness through feedback and performance analysis. - Collaborate with the operations team to update and improve training content. - Maintain training records and generate reports using Excel and Google Sheets. Requirements: - Graduate degree in any discipline. - 2-3 years of experience in a training role, preferably in operations or field training. - Proficiency in Excel and Google Sheets. - Strong communication and presentation skills. - Ability to develop structured training modules and deliver hands-on training sessions. - Problem-solving skills and attention to detail.

Trainer Graduate (Mandatory), Preferably Six sigma Certified Skills: - Minimum 5+ years of Quality role experience at Banking or BFSI contact centre. - Strong experience in designing and delivering training programs, preferably in a banking or financial services environment. - Excellent verbal and written communication skills to effectively convey information and engage trainees. - Ability to present training materials clearly and engagingly to diverse audiences. - Knowledge of instructional design principles and best practices for creating effective training content. & modules. - Familiarity with training tools, e-learning platforms, and contact centre technologies. - Ability to analyse training needs, evaluate program effectiveness, and make data-driven decisions. Job Role: - Develop and design training programs and materials that cover banking products, services, customer service skills, and compliance requirements. - Create engaging and informative training content, including presentations, manuals, and interactive exercises. - Regularly update training materials and programs based on feedback, changes in banking regulations, and industry best practices. - Conduct orientation sessions for new hires to introduce them to the organizations culture, values, and operational procedures. - Provide comprehensive training on banking products, customer service protocols, and contact centre systems. - Evaluate the performance and understanding of new hires through assessments, quizzes, and practical exercises. - Organize and deliver refresher training sessions to keep current employees updated on new products, services, and procedures. - Identify skill gaps and provide targeted training to address areas for improvement and enhance employee performance. - Offer one-on-one coaching and support to employees to help them apply training concepts effectively in their roles. - Monitor and assess the effectiveness of training programs through feedback, performance metrics, and employee evaluations. - Gather feedback from trainees and team leaders to continually refine and improve training programs. - Ensure that training programs cover all relevant regulatory and compliance requirements for the banking industry.

AM - Training Role: Training: Training new hire batches on pre-process & Process which includes domain, communications, soft skills and travel induction People Management: Should be able to identify EWS (Early Warning Signals), provide feedback, create coaching environmentKey Accountability: Hiring: Hiring candidates as per client and process requirement on all communication parameters Training Performance: End to end responsibility of training deliverables like throughput, certification, early production performance, etc. Conduct interventions during process training and nesting. Detailed daily New Hire training review Reporting: Ensure all training reports including internal stakeholder and clients should be shared on time accurately Content Creation: Should be able to conduct TNI (Training Need Identification) and make changes in pre-process training plan accordingly Knowledge Management: Ensure floor agents go through timely monthly check, floor refreshers, etc. Stakeholder Management: Should be able to manage internal communication with peers, stakeholders and clients Coordination: Conduct interventions during process training and nesting TNI Refreshers: Identify agent strengths to identify areas of improvement and provide concrete work plan for improvement. Create intervention plan basis TNI including SBS, one on one coaching, briefing, classroom sessions, on floor activities Qualifications Knowledge/ Qualification: Under Graduate/ Graduate Special Role Requirement: Excellent written and verbal communications. Bilingual in English and German Should be willing to work in 24*7 environment, (5 days) Shou