800 Process Training Jobs - Page 28

Email your resume to: Swathi@wissenpro.com Job Description Communication Trainer Roles Locations: Bangalore, Roles Available: Communication Trainer Senior Process Trainer Key Requirements: Experience: 2+ years (1+ year as a Trainer) Industry: International / Domestic Voice / Chat / Email Process Skills: Excellent communication skills, voice & accent training, process training Work Schedule: 24/7 shifts Joining: Immediate to 30 days notice period Additional Benefits: One-way cab facility (for applicable locations)

Dear Aspirants, Greeting from Sagility!!.. Huge hiring for Process Trainers.. Job description: Schedule appropriate training sessions for new and existing employees Stay updated with the best training methods and modules Plan and implement an effective training curriculum Prepare hard copy training materials such as presentations, video module Should train freshers and existing employees in a batch-wise manner Collaborate with management to identify training needs for all employees Review training needs monthly Schedule and perform pre- and-post-training assessments and monitor progress Job Requirements: Must have experience in training multiple and large batches Should have a clear understanding of the Trainer role and must have Proven Coaching abilities Should have strong exposure on TNA/TNI Experience in creating and developing training content such as modules and process SOPs Mandatory Skills: Ideal candidature should have over all 4+ years of experience. Mandatory experience as process trainer on paper should be from the background of international Voice. Desired profile: Excellent communication, presentation, and interpersonal skills. Proven ability to build and maintain strong and effective customer and internal relationships Well versed in Soft Skills and training methodologies Knowledge of US culture Solid knowledge of the latest corporate training techniques Client Management skills Good with MS Office (Excel, Word & Power point) Excellent time management and organizational skills Must demonstrate the ability to work independently & prioritize multiple objectives in a rapidly changing environment Qualifications and Education and Mandatory Requirements: Bachelor's degree is must. Should have good experience on classroom training and prior experience in handling batches of fresher and existing folks Excellent facilitation, coaching (both in the virtual and F2F environment) Should have good exposure on MS Excel, word and PowerPoint Should have excellent English communication skills and facility skills Should be flexible to work in the shifts. Two Way Cab. Looking for Immediate joiners. Interested Candidates can share your updated CV to : anitha.c@sagilityhealth.com Regards, TA Team Sagility

STARTEK is looking for Specialist - Training to join our dynamic team and embark on a rewarding career journey Responsible for the design, delivery, and management of training programs for the organization Identifying training needs, developing training materials, delivering training sessions, and evaluating the effectiveness of training programs Must have strong instructional design skills and the ability to create engaging and effective training content Should able to deliver training in a variety of formats, such as classroom-based, online, and on-the-job Able to work with cross-functional teams, managing trainers, and influencing the adoption of new training initiatives Responsible for budgeting, reporting, and driving continuous improvement of the training function

Hiring for process Trainer / product Trainer Min 2 year exp as process Trainer package - 6.5LPA Gurgaon/Noida 6 days working Juhi - 8700597873 send cv on - hrjuhi.imaginators@gmail.com

yearshareTitle: Process Trainer Company: Ocube Services Location: Noida, Sector 63 Experience: Minimum 2 year in Training Salary: up to 50,000 sales training, coaching, and development background Job Description: Ocube Services is looking for a Sales Trainer to enhance the skills and performance of our sales team. The ideal candidate should have a strong background in sales training, coaching, and development to drive business growth. Key Responsibilities: Develop and deliver sales training programs for new and existing employees Improve sales techniques, product knowledge, and customer handling skills Conduct training sessions, role-plays, and workshops to boost team performance Monitor and assess training effectiveness through feedback and performance metrics Work closely with sales managers to identify skill gaps and implement improvement plans Keep up-to-date with industry trends and best practices in sales training Requirements: Minimum 2 year of experience as a Trainer Strong communication, presentation, and coaching skills Ability to design and deliver engaging training programs Experience in sales processes, objection handling, and customer interactions Knowledge of CRM and sales tools is a plus Interested candidates can apply now!Role & responsibilities . For more information : Bhavneet Kaur : 8130575252 ( Can Shshareare the Resume over the whatsapp )

The product and process training manager will design, execute, and oversee comprehensive employee training programs, focusing on product knowledge, processes, systems, and customer-facing protocols. This role is key to improving workforce performance, driving operational excellence, and ensuring consistent knowledge across teams. Key Responsibilities: A.Training Strategy Design Develop and implement scalable product and process training programs aligned with business objectives. Collaborate with product, sales, operations, and support teams to gather insights and design relevant training content. Establish measurable learning outcomes and ensure all modules are outcome-driven. B.Training Delivery Execution Facilitate onboarding training for new hires and ongoing refresher sessions for existing staff. Leverage various formats (classroom, e-learning, webinars, LMS) to deliver engaging and effective training. C.Content Development Design training material including presentations, manuals, SOPs, assessments, and videos. Ensure all training content is updated in real-time with product/process changes. D.Performance Monitoring Track and report on training effectiveness using assessments, feedback, and KPIs (knowledge retention, quality scores, productivity metrics). Identify knowledge gaps through audits, surveys, or performance data and address them through targeted interventions. E.Stakeholder Management Partner with cross-functional leaders to forecast training needs based on process updates, new launches, or performance trends. Work closely with HR and Operations to align training goals with employee development and business impact. Key Skills and Competencies: Strong knowledge of instructional design, adult learning principles, and training delivery techniques. Excellent communication and presentation skills. Ability to analyze process gaps and translate them into effective training content. Strong stakeholder management and cross-functional collaboration skills. Analytical mindset with ability to use data to measure learning impact. Preferred Qualifications: Bachelors/Masters degree in HR, Education, Business, or related field. Certification in Training Development (e.g., ISTD, ATD, or equivalent) is a plus. Experience in scaling training programs in a high-growth or tech-first environment.

Company Profile Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company (NSE: FSL, BSE: 532809, Reuters: FISO.BO, Bloomberg: FSOL:IN), is a specialized global business process services partner, providing transformational solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, Retail, and other diverse industries. With an established presence in the US, the UK, India, Mexico, Australia, South Africa, and the Philippines, we make it happen for our clients, solving their biggest challenges with hyper-focused, domain-centered teams and cutting-edge tech, data, and analytics. Our real-world practitioners work collaboratively to deliver future-focused outcomes. Manager - Capability Development KEY RESPONSIBILITIES Operational Manage end-to-end delivery of training programs (Pre-process, Process, OJT) Plan training calendars in line with business demand Lead, coach, and certify training teams Coordinate with Ops, QA, and clients to define success measures Oversee governance, reporting, and feedback loops Drive readiness metrics and time-to-floor improvements Evaluate and mentor trainers through structured observation and feedback Maintain certification records and continuous upskilling plans Stakeholder Collaboration Align with client and internal teams for training access, updates, and KT Host regular syncs to address escalations and ensure trainer preparedness Reporting & Governance Own daily/weekly/monthly reporting on batch progress and training impact Provide inputs for governance reviews and client MBRs Experience 6 to 9 years in Learning & Development with a focus on process training Minimum 3 years in a managerial or AM role Domain experience in US Mortgage & Banking processes is a must Know-How Critical: Deep understanding of US Mortgage lifecycle (origination, servicing, default) Familiarity with banking regulations and call centre compliance standards Desirable: Knowledge of Learning Management Systems (LMS), adult learning theory, and Kirkpatrick evaluation model Experience with BAI, KMS, Twilio, or ticketing systems Personal Attributes/Traits Proactive, solution-oriented mindset Strong interpersonal and communication skills Detail-driven and committed to learner success Core Competencies Strategic Planning Stakeholder Management Team Development & Coaching Data-Driven Decision Making Training Impact Assessment Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses.

Training Lead (Sr Process Trainer ) Must have worked for a min of 4 yrs in Digital Marketing-SALES Drop cv on supreetbakshi@imaginators.co Required Candidate profile 5days/WFO/US shifts

We are looking for a motivated and results-driven Telesales Executive to join our dynamic sales team. The ideal candidate will have a passion for sales and customer service, with the ability to communicate effectively over the phone to generate new leads, close sales, and meet company targets. If you have a friendly, outgoing personality and enjoy interacting with people, this is the role for you. Key Responsibilities: Outbound Calling Initiate outbound calls to potential customers to introduce products/services, qualify leads, and generate sales. Lead Generation Identify and target potential customers through market research and cold calling. Customer Relationship Management Build and maintain relationships with existing and prospective customers to foster repeat business. Sales Conversion Close sales deals over the phone by understanding customer needs and offering the best solutions. Sales Target Achievement Meet or exceed daily, weekly, and monthly sales targets set by the company. Product Knowledge Maintain a deep understanding of our products/services to answer questions and provide accurate information. Data Entry and Reporting Update CRM systems with customer information, call outcomes, and sales activities. Problem Solving Address customer queries and concerns promptly and professionally, offering solutions when necessary. This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Training Lead (Process Trainer ) Must have worked for a min of 4 yrs in either Digital Marketing, Consultative Sales /Outbound calling setups (in any capacity). Must have worked for at least 2 years as a Lead Facilitator (designated Trainer/SME) Required Candidate profile Must be well versed with Digital Marketing as a domain (not just conceptual knowledge, in-depth insights are expected) Pls Call Vikas 8527840989 Email vikasimaginators@gmail.com 5days/WFO/US shifts

Must have excellent communication skills Should have working experience in any BPO/Call center. Should have Knowledge about behavioral training,TNI and TNA Required Candidate profile Must have 1-2 years of experience as a trainer Candidate must be proficient in Kannada language Candidate must be aware of all Trainer KPIs including Throughput, TNI, TNA, Refresher, attrition

The Nokia NI business group is currently in search of a skilled professional in IP training and certification to enhance our IP network learning program. The ideal candidate will be instrumental in the delivery of IP and NSP classes which cover course content and labs. This role requires the delivery of content to a diverse audience, comprising customers, partners, and Nokia employees, through both virtual and in-person interactions. You have: Bachelor's or Masters degree in Computer Science, Software, or related technology discipline or equivalent experience. 10+ years of experience in working with IP and/or Optical networks Experience in working with other business units such as IT, corporate security, and 3rdparty vendors such as HP. Fluency in English and French. Both written and verbal, are required. Experience in IPN technical support, R&D, PLM, NPI, Professional Services, or equivalent roles. It would be nice if you also had: Relevant work experience with a telecommunications equipment vendor or service provider is an asset. Nokia Service Routing Certification (NRS-II/ SRA), Cisco Certification (CCIE Routing & Switching or Service Provider), and/or Juniper Certification (JNCIP/JNCIE), or equivalent experience. You will serve as a technical subject matter expert and will be responsible for delivering classes in Virtual Environment and face-to-face. You must travel up to 50% of the time to deliver training and support clients. Evaluating training programs on an ongoing basis by collecting feedback from customers and working with the Communications team to ensure maximally effective training programs. You will review the content material and provide feedback to the content developers.

Hi We are hiring for the ITES Company for the Culture & Communication Trainer - V&A - Manager Role. *** Minimum 5 years of experience in Culture & Communication Training and V&A Domain *** Job Description: Develop and deliver engaging training programs tailored to the needs of learners, focusing on voice modulation, accent reduction, pronunciation improvement, US culture and written communication (e.g. email and chat etiquette etc.) Improving customer service skills including and not limited to empathy, active listening and problem solving to create a positive customer experience during every interaction in both B2B and B2C environment Conduct Training Need Analysis to understand performance gaps. Assess learners' current proficiency levels and identify areas for improvement through diagnostic evaluations and feedback. Create and utilize various training materials, including exercises, workshops, and multimedia resources, to facilitate effective learning and measure performance Provide one-on-one coaching and group sessions to address specific communication challenges and goals Conduct new hire interviews to funnel right resources for stakeholders Effectively interact with employees, stakeholders and clients at all levels of the organization, and work with a variety of people from diverse backgrounds Provide the necessary documentation and reporting for all classes facilitated Facilitate learning using effective presentation, facilitation, and coaching, via classroom, on-the-job, self-paced, web-conferencing programs, one-on-one, and other training delivery methods Stimulate and sustain learner motivation and engagement in training and coaching. Liaise with other departments such as Quality, Operations, IT, HR, etc. to ensure that training programs are implemented effectively Conduct client-specific training, as needed Demonstrate problem-solving and critical thinking skills with focus on issue resolution and customer satisfaction Demonstrate self-motivation and ability to work independently as well as contribute to cross-functional and global teams Show flexibility by being able to quickly adjust to frequent process and information changes Demonstrate emotional intelligence by handling work under pressure effectively Competency Requirements: Facilitation Skills Experience with classroom and virtual training platforms and tools. Knowledge of adult-learning principles and methodologies including classroom management, coaching, curriculum development, and/or lesson planning In depth knowledge of English phonetics, grammar, US culture and soft skill Intelligently use and manage Microsoft Office programs (Word, PowerPoint, Excel, Form), or similar applications in G Suite. Time-management & multi-tasking skills Extensive experience in Customer Service Qualification : Bachelors degree Exposure to US Culture TEFL/TESL certification or equivalent (Desired) Instructional Design Experience/Certification (Desired) To Apply, WhatsApp 'Hi' @ 9151555419 Follow the Steps Below: >Click on Start option to Apply and fill the details >Select the location as Other ( to get multiple location option ) >To Apply for above Job Role ( Bangalore )Type : Job Code # 259

Role & responsibilities:- Training needs analysis- liaison with all stakeholders. To identify training needs of employees with relation to product, technical knowledge and behavioural skills. Preparation of training calendar for all the allocated stores. Conducting the following Trainings for all store employees: Product Training Process Training Systems training Behavioural training. Coordinating with various brands to conduct training at stores. On floor evaluation and feedback about training effectiveness Preparing MIS for all the trainings conducted including brand and other external trainings. Designing the training activities as required (content creation, mode of delivery etc.) Drive organizational level training initiatives like LMS etc. Monitor the training being conducted internally and externally, plan and take corrective actions wherever required. Manage On-going training of the all the employees at the store and partner with HR and Training team to enhance the capability, skill and knowledge levels of store employees.

Role & responsibilities:- Training needs analysis- liaison with all stakeholders. To identify training needs of employees with relation to product, technical knowledge and behavioural skills. Preparation of training calendar for all the allocated stores. Conducting the following Trainings for all store employees: Product Training Process Training Systems training Behavioural training. Coordinating with various brands to conduct training at stores. On floor evaluation and feedback about training effectiveness Preparing MIS for all the trainings conducted including brand and other external trainings. Designing the training activities as required (content creation, mode of delivery etc.) Drive organizational level training initiatives like LMS etc. Monitor the training being conducted internally and externally, plan and take corrective actions wherever required. Manage On-going training of the all the employees at the store and partner with HR and Training team to enhance the capability, skill and knowledge levels of store employees. Skills & Competencies 2+ years of experience in retail or CDIT trainings Qualification/Experience Graduate / Post Graduate

Hiring for Process trainer in Digital marketing Min 4-5 yrs of exp as a Process trainer Salary upto 10 LPA Location - Gurugram Skills - Google ads , Digital marketing Interested Candidates Call RICHA- 8384030597 mail richaimaginators83@gmail.com

Hiring for Digital Marketing Trainer Skills - Digital marketing, Process Trainer, Google ads, Sales Min 5 Years of Exp (As a trainer 2 Years) Salary up to 10 LPA Loc - Gurgaon Immediate Contact 9213608933 ( Ritik ) Email - ritik.imaginators@gmail.com

Roles and Responsibilities Design and Delivery of Training programs for our Sales team and follow up of development goals to ensure that actual transformation happens. Able to influence our Team Leaders to train our sales/presales frontline staff and enable them to better execute their duties by sharpening their skills. On job training/Induction training at regular intervals. Conduct Training need and analysis and prepare training calendar for the entire team. Improves training effectiveness by developing new approaches and techniques; making support readily available; integrating support with routine job functions. Trainers must be capable of counseling and coaching and improve. performance our sales/presales personnel. Collaborating with management/Director HR to evaluate the companys training requirements Desired Candidate Profile Graduate with 5-12 years of experience in Sales training. Strong knowledge of residential sales, property sales, real estate marketing, insurance, finance & banking concepts. Excellent communication skills for effective client interaction and negotiation. Expert in PPT. Ability to work independently with minimal supervision while meeting targets. Location :- Chennai Qualification:- Graduation Mandatory Note:-Immediate joiners preferred Interested candidates email your resume to Vinoth J HR G Square Email : vinoth@gsquarehousing.com

Job Description: We are seeking an enthusiastic and result-oriented Trainer to train and energize our front-end retail staff across branches of WHP Jewellers. The role involves driving motivation, sharpening customer handling skills, boosting conversion rates, and building strong product knowledge in our teams. Key Responsibilities: Design and deliver training sessions for showroom sales staff. Coach staff on conversion techniques and objection handling. Conduct engaging sessions on jewellery product knowledge (gold, diamonds, silver, etc.). Develop sales-focused content , SOPs. Regularly visit stores to observe, train and assess performance . Customize training modules based on branch-specific challenges . Key Skills Required: Strong communication and public speaking skills. Ability to connect with diverse retail staff. Hands-on experience in sales coaching and training content creation . Experience in the luxury retail / jewellery industry is a strong advantage. Fluency in Marathi , Hindi , and English . Desired Candidates may reach out to Prachi Ma'am on 8108187367.

We are seeking a skilled Process Trainer to join our team in Bangalore for a leading client in the international voice process sector. The ideal candidate will have a minimum of 1 year of experience in an international voice process as a trainer and a total experience of more than 4 years Role & responsibilities Develop and deliver training programs for new hires and existing employees in the international voice process. Assess training needs and create tailored training materials to enhance employee performance. Conduct training sessions, workshops, and one-on-one coaching to ensure understanding of processes and procedures. Monitor and evaluate training effectiveness through assessments and feedback. Collaborate with management to identify areas for improvement and implement training solutions. Maintain up-to-date knowledge of industry trends and best practices in training and development. Preferred candidate profile Maximum of 4 years experience and atleast 1 year as a trainer, preferably in a similar environment. Strong communication and interpersonal skills. Ability to engage and motivate trainees. Proficient in using training tools and technologies. Job Location for Bangalore for our Leading Client. Interested candidates can contact prashanth hr @ 9360810536 .Kindly contact only Monday to Friday between 9..30a.m. to 6p.m. Do not call on Saturday and Sunday.

Lead, supervise, and motivate a team of Sales Executives to achieve daily, weekly, and monthly Training target Monitor team performance and provide regular coaching, feedback & training to drive improvements Min 1 year on paper as Trainer mandatory Required Candidate profile If interested the call/whats app Hr Anika @ 7738581678 or 9372866709

Exp:- 4yrs --only from international bpo 2yrs on paper exp as process trainer Salary :- 6.5lpa Graduate 1 side cab NP :- 30 days max call n ping me on:8448760516 sonam.imaginators@gmail.com Required Candidate profile Skills :- Process trainer, TTT , TNI TNA, OJT INTERNATIONAL PROCESS Etc

Aga Khan Rural Support Programme (India) is looking for Trainers/Master Trainers to join our dynamic team and embark on a rewarding career journey Design training modules and deliver sessions Evaluate trainee performance and provide feedback Mentor new trainers and standardize practices Continuously update learning content

New business Transition/Knowledge Acquisition , Transfer and Training BAU Work with the Training leads (Group Manager / Sr Group Manager) to ensure smooth running of training Operations Attends meetings WBR /MBR within the program or with another department whenever necessary Meet Greet with New Hire Batches EWS New Hire programs Manage internal stake holders Manage multiple teams and by providing by driving KPI Manage training metrics and impact to business metric TNI/ TNA process and make recommendations for process improvements Liaise with stakeholders to identify process improvement projects and launch it end to end with collaboration Create value for the team by acting as a consultant for operations and identifying process improvement and quality related initiatives Analyzing data and suggesting measures towards improving revenue generation for the function Maintain vertical hygiene by ensuring reports, data and documents are in place Promote standardization by creating maintaining Training documentation Promote behavioral training programs and promote the programs in order to ensure maximum participation Act as a mentor for the team and hold the team together by promoting an environment of learning and team work Manage Training MIS for accounts Ensure training documentation is in place and processes are followed Look for opportunities to reduce people dependencies and move towards automation and digitization Qualifications Graduate , Process Training experience

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback2Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completedMandatory Skills: Institutional_Finance_Buy_Side_Others. Experience1-3 Years.