1439 Process Training Jobs - Page 25

Process- Trainer- International Voice only- Healthcare Process - Voice Excellent communication skills. Excellent interpersonal and customer service skills BPO Experience only- VOICE Shift- Rotational (24*7)

C-Electric Automotive Drives Pvt. Ltd. is looking for Drive train Specialist to join our dynamic team and embark on a rewarding career journey Inspect and troubleshoot drivetrain components. Perform repairs or recommend replacements. Test vehicle systems post-repair. Stay updated with emerging drivetrain tech.

We are seeking an experienced Content Writer with experience in training content writers or creative writers Key Roles and Responsibilities: 1) Complete SME certification through process training. 2) Manage training logistics and resources for new hires. 3) Maintain updated process docs and knowledge base. 4) Track training effectiveness and new hire progress. 5) Conduct impact analysis and refresher sessions. 6) Identify risks and suggest mitigation strategies. 7) Flexible to work 24/7 and during peak hours. 8) Assess and address training needs. 9) Design and deliver training programs and materials. 10) Monitor trainee performance and provide feedback. 11) Ensure compliance with training standards. 12) Revise training records periodically as per the requirement 13) Create SOPs based on process/business requirement Basic Qualifications 1) Strong English writing skills 2) Excellent written and verbal communication. 3) Ability to multitask and work independently. 4) Problem-solving mindset with research skills. 5) Quick learner in content writing. 6) Basic Excel knowledge. Preferred Qualifications 1) Understanding of SEO best practices. 2) Familiarity with workplace and career-related content. 3) Strong organizational and communication abilities.

- Conduct process training for new hires and existing staff. - Create/update training materials and SOPs. - Monitor performance and provide feedback. - Excellent Communication skills required. Required Candidate profile - 1–3 years of experience in process training. - Excellent communication in English. - Strong understanding of process workflows. Call or Whatsapp 8453399504, 9387861694, 8723051470 , 6002281943.

We are seeking a dynamic and experienced Process Trainer to deliver effective training programs for our US Healthcare voice process , focusing on the Health and Welfare domain. The ideal candidate will be responsible for onboarding new hires, conducting refresher trainings, and ensuring consistent process understanding across teams. Key Responsibilities: Deliver New Hire Training (NHT) for US healthcare voice process Health and Welfare domain Conduct regular refresher and upskilling training sessions based on process updates and quality gaps Collaborate with Quality and Operations teams to identify training needs Design, update, and maintain training content, SOPs, and job aids Monitor training effectiveness through assessments, mock calls, and certification processes Maintain training MIS and prepare weekly/monthly training performance reports Ensure compliance with HIPAA and other regulatory guidelines in all training content Support nesting and transition phases for new joiners to ensure seamless ramp-up Must-Have Requirements: Minimum 1 years of experience as a Process Trainer in an International Voice Process Health and Welfare domain Strong knowledge of US healthcare benefits, insurance plans, and regulatory compliance Excellent presentation, facilitation, and communication skills Ability to manage end-to-end training cycles – from planning to execution and evaluation Proficiency in MS Office (Excel, PowerPoint, Word) Preferred Skills: Prior experience in a BPO/KPO setup Exposure to virtual/remote training delivery tools Instructional design knowledge is a plus Training certifications (e.g., TTT, CPTM) are an added advantage

Job Overview: We are seeking a highly skilled and experienced Tenured Trainer for GIS Mapping process. The ideal candidate will bring a strong foundation in facilitating training sessions, mentoring new hires, and ensuring training effectiveness in a fast-paced, high-volume environment. Shift: 24*7(Night). Exp-Minimum 2 years of experience in a Trainer role (preferably in mapping, annotation, or a tech-driven process). Location-Hyderabad. Mandatory Skills- GIS exposure + Communication Skills + Cognitive abilities. Candidates need to create a presentation on any training related topics. Key Responsibilities: Deliver end-to-end training for new hires in the Mapping process, both virtually and in-person. Develop and deliver comprehensive training programs for new and existing Mapping specialists. Conduct refresher sessions, knowledge checks, and skill assessments for batches in OJT and production stages. Conduct regular training sessions, workshops, and one-on-one coaching to enhance team skills and knowledge. Collaborate with SMEs, QA, and Operations teams to ensure consistent training outcomes and process alignment. Assess trainee performance and provide constructive feedback to ensure high-quality output, identify training needs and improve processes. Maintain training trackers, reports, and performance summaries for each batch. Participate in TTT (Train-The-Trainer) sessions and ensure all training material is up-to-date. Identify performance gaps during training and initiate timely coaching or remediation . Contribute to the continuous improvement of training methodologies and curriculum. Maintain high engagement levels and ensure training SLAs are met. Stay up-to-date with the latest mapping technologies, tools, and best practices to incorporate them into Training. Share your updated resume @ arpita.chakraborty7@wipro.com Required Skills & Qualifications: Minimum 2 years of experience in a Trainer role (preferably in mapping, annotation, or a tech-driven process) Must be a graduate (Bachelors degree in any stream) Strong facilitation, communication, and presentation skills Good understanding of training metrics, documentation, and batch lifecycle Proficiency in using MS Office, Workspace, and LMS platforms Ability to manage training across multiple time zones and high-volume ramps

Job Description Process Trainer Location – Mumbai Experience – 3+ Years of experience (can prefer candidates with 1 year of core training experience) Job Responsibilities: Identifying the training needs across levels & conducting Refresher Training for the employees to improve productivity. Coordinate training schedule, set up, creation of training materials and follow-up. Training new employees in areas including sales training, product knowledge, customer communications and internal systems. Responsible for providing the product knowledge on Health Insurance to all new joiners. Delivering product training (including selling skills, soft skills, objection handling) to Associate Sales Consultants, Team Leaders and Asst. Sales Managers Assist in delivery of on-going training programs Evaluate training and report on trainees Reviewing trainings performances and preparing participants’ score sheets Arrange for follow-up training, or report following training sessions Timely & constructive feedback and counselling of the trainees Maintain detailed records of workshops conducted, participant lists, feedback, follow up activities etc. Desired Skills: • Required from a training background • Proficiency in employee development to assist employees in meeting the Performance Targets through Hiring, Coaching & Mentoring. • Ability to calibrate employee performance to the Performance Targets through monitoring and Coaching • Ability to communicate and resolve issues that affect Performance Criteria • Ability to handle escalations from employees • Ability to escalate issues to their supervisor or other internal departments • Demonstrated language fluency in English, Kannada/ Tamil Candidate should be comfortable working from office 6days - Mumbai Office

- Train teams on L2 support for hardware (PCs, laptops, printers). - Conduct sessions on troubleshooting techniques and service desk processes. - Guide team on managing escalations and ticket resolution. Required Candidate profile - At least 1 year of experience as a Trainer. - Experience in service desk operations. - ITIL certification ( Preferred). - Call or Whatsapp 9387861694 / 8723051470 / 8453399504 / 6002281943

Must have Min 1+yrs exp as a Process Trainer from Voice process Technical Support / Service Desk BPO. Process Training exp from Tech Support Voice process 6 days Working Fluent in English Call 8447780697 send CV monu@creativeindians.com

About The Role Skill required: Voice - Service Desk Voice Support Designation: Customer Service Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Support production as per objectives and as required by the process Provide process training to new joiners. Continuous coaching for advisors on process knowledge skills Assisting the helpdesk agents in responding to issues and information requested from end users on a real time basis. Looking for a candidate who is good in communication and has good knowledge on metrics of Customer SupportRecording, diagnosing, troubleshooting, resolving or assigning incidents and service requests based on defined scope of support. Manage unplanned interruptions to restore normal service operations as quickly as possible for voice interactions. What are we looking for Excellent domain knowledge 2 Years relevant experience in NGCO ISS SD Functional Support Domain Call handling and e-mail handling skills, including handling complex & escalated calls as per the advisors request and needs on a real-time situation Coaching and Training skills Supports Client organisation, both on-shore and off-shore Teams, Customer Relationship team and retained client organisation Travel may be required as per business need 24*7 and Flexible for any Shifts Roles and Responsibilities: Operational ResponsibilitiesDaily Maintain personal productivity by resolving target tickets on both calls and e-mail, Chats per day as defined in the objectives. Help team members in solving complex requests on calls and e-mails. Be available to take complex, escalated calls and e-mails Maintain detailed knowledge at an expert level of all process/client functions and procedures Provide process training for the advisors Provide coaching to team members to be effective on the phone and emails, and enhance the process knowledge of the team members Feedback to the advisors on process related queries and follow up on feedbackWeekly Develop a detailed update around outcomes / actions items from query review sessions Provide updates on training plan and completion details Conduct PKTs for advisors in the team and follow up with feedbacks Review process documents and provide updates to the advisors in case of any change/s in processCommercial and Financial Responsibilities Provide high quality helpdesk services to the Client, ensuring that contractual Accenture SLAs and service obligations are met for the work within scope of the role Identify opportunities to improve quality of operations Qualification Any Graduation

Job Description Key Responsibilities: Conduct NHT Training- Online & Offline mode Ensuring 100% through put of all NHT Batches Schedule & Conducting Refreshers, Sharpeners for existing employees OJT Handling Maintaining & Managing Training data Maintain class attendance & performance records of agents in training Key Skills: Good communication skills in both verbal & written Ability to understand new business process Presentable, possess good presentation skills and able to deliver any content with ease Coaching & feedback skills required Ability to motivate others to improve their skills Ability to multi-task as and when required Fair knowledge of content creation for product & process trainings Hands on with basic excel to compile training data Ability to work independently Eligibility Any Graduate + relevant experience

Hiring for Sr Process Trainer/AM Training International Voice Process(Mandatory) Banking Process Require minimum 3years+ experience as Process Trainer in International BPO Immediate joiners Shifts 24*7 5 Days Working Role and key responsibilities: Responsible for day-to-day functional direction of agents within the program training classroom environment, including student progress monitoring for the duration of training, providing coaching and developmental feedback and readiness recommendations. Utilize effective presentation and facilitation skills including creative training techniques and adult/accelerated learning techniques using a variety of training delivery modalities in a classroom environment. Prepare and present training materials through classroom learning, hands on demonstrations, and supporting activities. Accountable for achieving individual training performance metrics. Support and partner with Operations to transition agents from training to production environment, ensuring competency levels meet business standards Maintain relevant product knowledge for each account by taking calls, attending client and cross functional meetings (as needed), and side by side observations. Ensure effective, consistent communication with managers, peers, and other resource groups, including day-to-day informal interaction with clients. Measure the effectiveness of training programs using various feedback methods focus groups, interviews, and surveys that will lead to enhancement of training resources and programs based on results of evaluation. Recommend curriculum modifications to Training Manager/Supervisor on the basis of internal customer feedback and/or Training Needs Analysis .Participate and contribute to continuous learning culture by maintaining engagement on change management product and services releases, policies, processes, and procedures. Key Skills and Knowledge: Proven experience in training methodologies and soft skills (communication skills, critical thinking, time management, team building, etc.) Strong communication skills, both written and verbal Proficient in Microsoft Office Demonstrated ability to multi-task, prioritize, and meet timelines of deliverable. Self-starter, sense of urgency, and works well under pressure. Strong attention to detail Sense of professionalism and ability to develop good relationships. Interested candidates can call at 8766331528 or mail their cv at jasleen@hiresquad.in

Implement branch control framework to make impact on sales effectiveness, team morale & productivity.Verify internal policy & process & extend support to branch team for adherence. Exp in Home Loan / Loan Against Property /NBFC Compliances. Required Candidate profile Conduct training at regular intervals (Compliances,Incentives,Policy, Process, etc.).provide continuous support to Business Team to adhere on policy guidelines, process improvements.Travel to branches

Key Responsibilities At least 10-15 years of relevant experience in the industry managing OB/IB/CHAT/EMAIL processes - Experience to lead a team of 40-50 QAs & Trainers - Should have good communication skills and would be interacting with internal stakeholders and to some extent with the end clients - Should have analytical ability and ability to understand the business impact of nos - In depth understanding of quality & training metrics and impact to business metric - Should be able to manage multiple teams / clients and multiple locations - Worked with the Vertical leads in providing inputs on development areas for projects initiated - Proficient Knowledge of Microsoft Excel, MIS to meet reporting requirement of Operations/ Vendors & client SLA's - Promote standardization by creating training & quality SOPs across the organization - Knowledge of Quality & Training activities/tools to identify hidden Insights & Trends to enhance performance - Should have past experience & knowledgeable on the businesses/processes from various domains like BFSI, Ecom, Insurance, Utilities, Travel, Telecom, Ed-tech and more - Sound Interpersonal Skills with ability to Present Reports/ Analysis/ Insights/ Solutions/ Dashboards & Improvement plans - Six Sigma Green Belt / Black Belt Certificate with a proven experience of projects - Experience to drive automation and digital transformation - Experience & Skills to lead continuous improvement plan by implementing and defining activities like Audit The Auditor, Calibration, Compliance discussion, QA metric formulation & TTT, ACPT, Project initiative thereby increasing profitability or cost reduction - Knowledge of various digital tools & Instructional designing preferred - In depth understanding of TNI/ TNA process and ability to make recommendations for process improvements - Liaise with stakeholders to identify process improvement projects and launch it end to end with collaboration - Create value for the team by acting as a consultant for operations and identifying process improvement and quality related initiatives - Be well versed in analyzing data and suggesting measures towards improving revenue generation for the function - Maintain vertical hygiene by ensuring reports, data and documents are in place - Promote behavioral training programs and promote the programs in order to ensure maximum participation - Should have done Market Research & analysis on Quality & Training models/approaches and know what is happening in the industry

Alembic Group is looking for Trainee - Business Excellence to join our dynamic team and embark on a rewarding career journey Assisting experienced employees with their daily tasks and responsibilities Observing and gaining hands-on experience in various aspects of the job Receiving feedback and guidance from supervisors and mentors Completing assigned projects and tasks under the supervision of experienced employees Collaborating with team members and contributing to team projects Demonstrating a strong work ethic, positive attitude, and a willingness to learn and grow

Role: TRAINING MANAGER DESIGNATION: TRAINING MANAGER LOCATION: Kolkata YEARS OF EXPERIENCE: 5+ YEARS Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations. Role and Key Responsibilities: Represent Concentrix in client calls and calibrations. Planning of Ramp & Backfill batches. Client Interaction with clear view Value Add to the client from the process improvement standpoint. Work closely with Ops and Quality team to design action plans to bridge Product/process related knowledge gaps. Responsible as per defined monthly/quarterly/yearly Training scorecards and PLA (Performance level agreement) Responsible for managing retention during training across New Hire batches Manage/create process SOPs and training refreshers Drive C-Sat & E-sat initiatives to add value to the Process and customer Support administrative tasks Manage training MIS for classes and other related training work Interdepartmental coordination & communication Should be able to contribute to process improvements and innovation in the training function Update oneself regularly with Company policies & report any Security Incident that is observed Keep Companys and Customer information confidential and not disclose to unauthorized individuals and outsiders Willing to work 6 days a week and on rotational shifts in a 24/7 environment. Night shift in scope Key Skills and knowledge: Excellent communication skills Fluent in English Proficient in MS Office Working Experience in the Travel Industry (Preferred) Good people management, Interpersonal skills and Teamwork Continuous Process Orientation Ability to prioritize Ability to meet deadlines Detail oriented Ability to work under pressure Time Management Qualification: Graduate

Job Summary The Senior Manager Training (Medical Coding) is responsible for strategizing, designing, and delivering training programs that enhance the technical competency of coders in alignment with industry standards and client requirements. This role focuses on developing high-performing medical coding teams through robust onboarding, upskilling, and quality enhancement initiatives. The role also includes mentoring a team of trainers and collaborating with operations, quality, and HR teams. Key Responsibilities Training Strategy & Planning Design and implement the overall technical training strategy for medical coding teams (IPDRG). Conduct training needs assessments in collaboration with business stakeholders. Create annual and quarterly training roadmaps for new hires and existing employees. Program Development & Delivery Develop and update training content, manuals, and e-learning modules in line with current CPT, ICD-10, and HCPCS coding guidelines. Oversee delivery of new hire training (NHT), refresher training, cross-training, and certification prep (e.g., CPC, CCS). Ensure effective use of training tools, simulations, and assessments to evaluate knowledge retention. Team Leadership & Development Manage a team of technical trainers and senior trainers; provide coaching, support, and performance feedback. Build internal capabilities through Train-the-Trainer (TTT) programs and leadership development of trainers. Align training KPIs with business goals and continuously track trainer effectiveness. Quality & Compliance Collaborate with the Quality and Compliance teams to address audit findings, quality trends, and RCA-driven training. Ensure all training programs meet HIPAA regulations, payer guidelines, and client-specific standards. Support coders in achieving and maintaining relevant certifications and CEUs. Stakeholder Collaboration Partner with operations, client services, quality assurance, and HR to drive productivity and accuracy improvements through training. Present regular reports on training metrics, effectiveness, and ROI to senior leadership. Support transitions and ramp-ups with customized training plans for new projects or client accounts. Requirements- Education : Any graduate; Certification in CPC, CCS, or equivalent is mandatory. Experience : 13+ years in medical coding, with 5+ years in training leadership roles. Exposure to IPDRG coding is essential. Skills : Expertise in CPT, ICD-10, and HCPCS coding guidelines. Strong instructional design and facilitation skills. Experience with LMS and e-learning tools. Ability to analyse training impact using quality and productivity metrics.

Key responsibilities of Regional L&D Specialist are Training Program Development : Collaborate with Corporate L&D team & Zonal L&D Team to adapt and localize training materials for the specific region. Design training programs, modules, and materials that address regional needs and cultural considerations. Training Delivery & Measurables : Conduct in-person and virtual training sessions for employees and teams within the region. Deliver a variety of training methods, including workshops, presentations, on-the-job training, and eLearning. Connect training outcomes to Key performance indicators, relevant to the Business such as Increasing Operational efficiency, Reducing error, Improving Customer satisfaction & Increasing Sales. Assess impact of training on employee engagement & performance on E-Learning Platforms. Needs Assessment : Assess the specific learning and development needs of the region by working with Regional Business Head and HR. Customize training programs based on the identified needs. Localized Content Creation : Create or adapt training content, materials, and resources that are relevant to the region, including language and cultural considerations. Feedback and Evaluation : Collect feedback from participants to continually improve training content and delivery methods. Evaluate the effectiveness of training programs and their impact on employee performance. Compliance and Regulations : Ensure that training programs align with regional compliance, legal, and regulatory requirements. Keep abreast of changes in regional laws and regulations that affect training Coordination and Logistics : Manage logistics for training sessions, including scheduling, venue selection, and materials distribution. Coordinate with local trainers or facilitators as needed. Reporting and Documentation : Maintain accurate records of training activities and participant performance. Generate and submit reports on training outcomes and regional training needs. Attending Monthly MBRs for creation of Action plans

Process Trainer for an International BPO Trainer Should have exp handling NHT Batches & Coaching employees Location-Gurugram Shift- 24*7 Excellent Comms Salary-:Upto 11.5 LPA Graduation Mandatory Call@9205503253 / 9953262467 Required Candidate profile Min 3 Years exp in International BPO as process trainer Sal Upto 11.5 LPA Call @9205503253 / 9953262467 or share cv to deepak.sharma@shadowplacements.com

Design, develop, & deliver training programs focused on improving employee skills & knowledge related to specific processes within an organization. Enhance employee performance, fostering team collaboration. Ensuring employees perform effectively. Required Candidate profile Minimum HSC with experience of Process Trainer with international process. Must be open to US Shift. Good communication required.

Dear Candidates, We have an opening for Quality Analyst & Process Trainer, Interested candidates can walk-down to our office. INTERVIEW DATE:- 10 July 2025 TO 14 July 2025 INTERVIEW TIME :- 10am to 1pm Contact Person:- Sridevi (9945764799) 1, Quality Analyst:- Role & Responsibilities: - Conducts quality review of telephonic/chat conversations to ensure quality service goals and standards are met and/or identify areas where improvements can be achieved Audit sales inbound/outbound calls and/or correspondence, observing performance, techniques, and application of guidelines and procedures as listed out in the framework Ensure that the stipulated compliance guidelines are met, and corrective measures are taken when there is a miss Provide coaching and guidance based on audit findings, and delivers weekly/ongoing performance feedback to associates as outlined by the business Ability to train and coach Strong logical reasoning and problem - solving skills Eligibility Criteria: - 1, Qualification: - Any Graduation/ Any Post Graduation 2, Location: - Koramangala 3, Age limit: - Below 36yrs 4, Excellent communication skill is must. (English+Hindi) 5, Experience: - Minimum 2yrs experience as Quality Analyst 2, Process Trainer: - - Role & Responsibilities: - - Should have experience in maintain training documents, providing TNI, TNA, monitoring chats/calls/feedback, - Should Track and monitor performance towards key metrics (CSAT, Escalations and NPS) Train the Trainer and Quality staff through TTT - Ensure successful execution of training needs. - Responsible for on-going observations of direct reports, providing guidance, mentoring and support that focus on performance improvement of the candidate. - Should send reports/MIS to the Operations team on the progress/pending status of activities. - Should participate in Internal & External Calibrations - Should conduct refresher trainings based on TNI Eligibility Criteria: - - Must have experience minimum 2yrs of an experience as a trainer with BPO / ITES Industry - Qualification: - Graduation/ Post Graduation - Work location: - Koramangala - Age limit: - Below 35yrs - Salary:- Upto 40K - Experience from BFSI domain will be preferred Regards, Sridevi

1 year sales experience preferred. open to US Canadian night shifts and rotational week off Minimum 2 yrs of Process AM – Training or Training Manager experience in International Telecom process. Train the Trainer Certification (Internal / External)

Designs training & test modules based on needs Resolves issues pertaining to process knowledge with clients Ensures that Quality, CSAT, Resolution scores for the batch meets the defined norms within the first month of production. Contact- 9311035462

Role & responsibilities Conduct TNI & TNA to identify gaps and design targeted training programs for new hires and existing employees. Deliver new hire training (NHT), refresher sessions, and ongoing skill development programs. Design, update, and maintain training materials, modules, and assessments for process and product training. Utilize various training methodologies, including e-learning, classroom training, and hands-on simulations. Collaborate with Subject Matter Experts (SMEs) and Operations to ensure up-to-date product and process knowledge. Monitor training effectiveness through assessments, feedback, and performance tracking. Team Management & Stakeholder Collaboration: Lead and mentor a team of trainers and training coordinators, ensuring they meet performance and delivery standards. Work closely with Operations, Quality, and HR teams to drive continuous improvement in employee performance. Act as a liaison between training and senior management to communicate training impact and business needs. Performance Monitoring & Reporting: Track and analyze training metrics such as learning effectiveness, training completion rates, and post-training performance. Recommend and implement improvements based on data-driven insights. Present periodic reports to management on training outcomes, impact, and future training roadmaps. Please share cv at Vaishali.vaishali@teleperformance.com

Position: Process Trainer | IGT Solutions is looking for a Process Trainer to lead business operations in a Contact Centre services environment. The position is responsible for the overall leadership of the International Travel operations, providing strategic and tactical operational direction to the team in order to achieve desired business goals and to ensure customer delight through close interaction with the leadership JOB RESPONSIBILITIES- Ensure the successful execution of training needs Measure program training effectiveness Responsible for ongoing observations of direct reports, providing guidance, mentoring, and support that focus on performance improvement of the candidate. Send reports/MIS to the Operations team on the progress/pending status of activities Review content at regular intervals to ensure all updates are incorporated Participate in Internal & External Calibrations Conduct refresher training based on TNI Manage Knowledge Check for New Hires & Production Staff KNOWLEDGE, SKILLS, OTHER ABILITIES- Very Strong written and verbal communication skills (English) Customer/ Client Handling Skills Ability to work during all shifts Experience in any product/process/soft skill/up-skilling training 1- 5 years of experience in Training. Working Hours : 24 x 7 Shift 9 hours shift with 1 hour break. Work From Office Working Days: 5 Days working in a week Benefits: Rewards & Recognition (Awards & Gifts) Interested candidate can share their cv @ sonam.singh1@igtsolutions.com