1439 Process Training Jobs - Page 29

ThoughtPad InfoTech is looking for TRAINER to join our dynamic team and embark on a rewarding career journey Identifying training needs: Assessment of employee skills and knowledge gaps to determine the type of training required Designing training programs: Creating customized training programs that meet the specific needs of the organization and its employees Delivering training sessions: Leading classroom-based or online training sessions, using a variety of teaching methods to engage participants and enhance learning Evaluating training effectiveness: Monitoring and evaluating the impact of training programs on employee performance and business outcomes Keeping up to date with industry developments: Staying informed of new trends and developments in the training field to ensure the organization's training programs remain relevant and effective

Responsibilities: * Manage team performance through coaching & feedback * Conduct quality audits & monitoring * Lead domestic BPO operations with focus on process training & call quality

We are looking for a motivated and process-driven Inside Sales Trainer to lead training and quality audit initiatives for our inside sales team at the Meerut location. This dual-role position is responsible for delivering structured sales training and conducting quality assessments to ensure performance excellence and compliance with internal standards. The candidate will play a key role in onboarding, upskilling, and monitoring the effectiveness of the inside sales team, reporting directly to the Learning & Development Head . Key Responsibilities: Training & Development: Conduct comprehensive onboarding training for new inside sales hires. Design and deliver ongoing training modules to improve product knowledge, communication, objection handling, and closing techniques. Organize role-plays, practical scenarios, and feedback sessions to reinforce learning. Develop training materials, SOPs, and digital content aligned with business objectives. Coordinate with the central L&D team to ensure alignment with national training standards. Who can deliver NHIT, OJT, Refresher, Quality Parameter, 0-30 Day performance Quality Audit & Compliance: Monitor sales calls and CRM activity to ensure adherence to process, communication standards, and compliance. Evaluate and score calls using standard quality frameworks. Identify performance and behavior gaps through audits and provide feedback to the concerned sales executives and their managers. Submit weekly/monthly audit reports with actionable insights and recommendations. Conduct one-on-one coaching sessions based on audit findings to drive continuous improvement. Requirements: Any Graduate/MBA 34 years of experience in inside sales training and/or quality assurance, preferably in EdTech, FinTech, BFSI, Digital Sales or Telecom industries. Strong command of sales processes, customer handling, and CRM systems Excellent communication, facilitation, and interpersonal skills. Analytical mindset with a strong attention to detail and process orientation. Ability to work independently while collaborating with central teams for alignment and reporting. SOP and Content Creation as per requirement. Preferred Qualifications: Certification in Sales Training, Quality Assurance, or Instructional Design. Experience using Learning Management Systems (LMS) and call monitoring tools. Fluency in both English and Hindi (spoken and written) is preferred for the Meerut region. What We Offer: A structured career path with learning and development opportunities. On role Job opportunity Opportunity to directly impact sales performance and team capability. A supportive environment with collaboration across central and regional teams.

Hi All, Pleases find the below Job description and share with us your updated profile. Training Needs Analysis (TNA) & Design and Development of Training Content- Conduct in-person assessments and collaborate with teams to identify skill gaps; design customized training content that meets CS and healthcare process requirements. Plan training sessions based on market research, competitor analysis, visual & audio aids. Delivery of Customer Service and Compliance Training- Facilitate in-person training sessions for CS & other teams, ensuring engagement and effectiveness in topics such as communication, empathy, system use, and regulatory compliance. New Hire Onboarding and Induction Programs- Manage physical onboarding sessions for new hires, providing a structured introduction to company culture, healthcare processes, and tools used in the workplace. Evaluation of Training Effectiveness, Documentation and Reporting- Conduct assessments, monitor learner performance in the workplace, and maintain detailed documentation and reporting for audits and process reviews. Stakeholder Coordination and Communication- Engage in daily coordination withQA and HR teams for training planning, feedback loops, and continuous alignment with business goals. Continuous Improvement in Training Processes- Collect real-time feedback during training and floor interactions, analyze performance trends, and revise training modules to address recurring issues. Mock Drills and Scenario-Based Training Exercises- Conduct live simulations, role-plays, and process-specific drills on-site to prepare CS staff for real-time scenarios and client interactions. Onsite Monitoring and Floor Support Post-Training -Provide direct floor support, observe associate performance post-training, and offer immediate coaching and reinforcement for applied learning. Work-from-Office (WFO) Training Coordination- Manage all logistics and setup for on-site training sessions and maintain attendance and participation discipline.

" Support in develop and periodically update Department Standard Operating Procedures (SOPs). Periodically review the HSE Policy and update the same through continuous inspections and market scanning. Implementation of a HSE framework and Safety Manual for the organization. Maintain all the record keeping for all HSE processes. Lead the process of acquiring various HSE certifications and accreditations for the organization. Represent the organization at various meets/conferences on HSE issues and project the accomplishments in these areas. Lead the HSE inspections and investigations as per the defined framework and procedures. Conduct of regular inspections & audits at all tthe departrment. Ensure compliance to statutory requirements and organizational HSE standards. Ensure worthiness and effectiveness of various HSE systems. Ensure timely preparation of inspection reports as per approved inspection plans. Maintain a database of all HSE notifications, inspection documents, certifications and other related documentation. Review and analyze accident investigation reports, and advise the management on remedial action plans. Recommend action plans to the team to prevent recurrence of such accidents. Continuously monitor and inspect pollution levels at the project sites. Ensure effluents (solid, liquid and gas) are within prescribed statutory limits. Conduct training programs on HSE regulations and policies across the organization and with the sub-contractors. Conduct periodic workshops to spread HSE awareness. Identify potential risks and accident areas and ensure proper display of the same. Ensure total compliance with all mandatory HSE regulations. Minimize penalties due to HSE violations. Assess HSE risks at the organizational and project level. Review Department MIS and ensure periodic reporting of the same to the Top Management. "

Role & responsibilities Preferred candidate profile

Key Responsibilities: Research and deeply understand upcoming and existing real estate projects Prepare compelling presentations, demos, and talking points for webinars Conduct regular online webinars and meetings with prospective buyers, investors, and partners Collaborate with the sales and marketing teams to align messaging and project priorities Simplify complex real estate information into relatable language for a wide audience Engage with attendees post-session to resolve queries or gather feedback Requirements: 2+ years of experience in real estate, pre-sales, product training, or sales presentations Strong communication and public speaking skills in English and Hindi Comfortable using tools like Zoom, Google Meet, and PowerPoint Self-starter with strong research and preparation habits A flair for storytelling and building excitement around real estate projects Good to Have: Experience in sales enablement or client onboarding Prior role as a product trainer, pre-sales consultant, or real estate advisor Familiarity with real estate markets in Jaipur and Rajasthan

Greetings from Star Secutech Pvt Ltd!!!! Mega Openings on LIVE!!!!! Job Title: Specialist Trainer Process Training (International Voice) Location: Bangalore Work Hours: 9 hours/day, 5 days a week Shift: Rotational Experience Required: 4+ years total, with experience as a Process Trainer in International Voice process Education: Bachelor's Degree (mandatory) Job Summary: We are looking for an experienced Specialist Trainer with a background in international voice process training. You will be responsible for delivering classroom and virtual training, developing training modules, and ensuring employees meet performance expectations. Key Responsibilities: Deliver process training for new hires and existing employees Design, schedule, and conduct training programs and assessments Collaborate with stakeholders to identify training needs Prepare training materials including presentations and SOPs Conduct pre-and post-training evaluations to measure effectiveness Required Skills: Strong coaching, facilitation, and content development skills Expertise in TNA/TNI Excellent communication and presentation skills Proficiency in MS Office (Excel, Word, PowerPoint) Strong knowledge of US culture and soft skills training Ability to manage multiple training batches independently Why Join Us: Growth and development through continuous learning Open and collaborative work culture Recognition and celebration of achievements Vibrant, diverse, and inclusive workplace Active involvement in CSR initiatives To Apply: Submit your resume via Whatsapp @9087726632 or [HIDDEN TEXT] for more information.

Email your resume: Swathi@wissenpro.com | Call: 8008582617 Job Description Communication Trainer Roles Locations: Bangalore, Roles Available: Communication Trainer Senior Process Trainer Key Requirements: Experience: 2+ years (1+ year as a Trainer) Industry: International / Domestic Voice / Chat / Email Process Skills: Excellent communication skills, voice & accent training, process training Work Schedule: 24/7 shifts Joining: Immediate to 30 days notice period Additional Benefits: One-way cab facility (for applicable locations)

Hiring for Top BPM Need atleast 2 Years Service Desk Training experience in a BPO Sal - 6 to 10 LPA Grad Must Share your resume on shikha@imaginators.co or whatsapp on 9599868088, if interested

Hello Jobseekers!!! Greetings From ShiningStars ITPL Are you ready to elevate your career in the BPO/Insurance industry? We are actively seeking talented Assistant Managers (Customer Service or Insurance Sales), Team Leads, and Process Trainers to join the growing teams across various locations. We're looking for passionate individuals eager to drive success in customer service/ insurance sales operations." NOTE: IMMEDIATE JOINERS PREFERRED OR MAX 15 DAYS OF NOTICE PERIOD CAN BE CONSIDERED. PLEASE READ THE JOB DESCRIPTION CAREFULLY BEFORE APPLYING. Locations and Positions: LUCKNOW - ASSISTANT MANAGER OPERATION, TEAM LEADER AND PROCESS TRAINER FROM CX BACKGROUND. BENGALURU - ASSISTANT MANAGER OPERATION, TEAM LEADER AND PROCESS TRAINER FROM BPO SALES BACKGROUND (E-COMMERCE PREFERRED). MUMBAI (MAROL) - ASSISTANT MANAGER OPERATION (INSURANCE TELE SALES). QUALIFICATION: ANY GRADUATE WITH EXCELLENT COMMUNICATION SKILLS IN ENGLISH AND HINDI BOTH. EXPERIENCE REQUIRED: LUCKNOW: ASSISTANT MANAGER OPERATION - OVERALL 6 YEARS IN BPO INCLUDING 2 YEARS AS AN AM OPS. TEAM LEADER - OVERALL 3 YEARS IN BPO INCLUDING 1 YEAR AS A TL. PROCESS TRAINER - OVERALL 3 YEARS IN BPO INCLUDING 1 YEAR AS A PROCESS TRAINER. BENGALURU: ASSISTANT MANAGER OPERATION - MINIMUM 6 YEARS OF EXPERIENCE IN KAM (E-COMMERCE) / RELATION EXECUTIVE PROCESSES OR HARDCORE BPO SALES EXPERIENCE INCLUDING 1 YEAR AS AN AM OPS. TEAM LEADER - OVERALL 4+ YEARS OF EXPERIENCE WITH A MINIMUM OF 1 YEAR OF EXPERIENCE AS A TEAM LEADER HANDLING E-COMMERCE BUSINESSES. PROCESS TRAINER - MINIMUM 4 TO 5 YEARS OF HARDCORE BPO TELE SALES EXPERIENCE INCLUDING 1 YEAR AS A TRAINER (PREFERABLY IN BPO, E-COMMERCE OR SALES DRIVEN ENVIRONMENT) MUMBAI: ASSISTANT MANAGER OPERATION - MINIMUM 4 TO 5 YEARS OF EXPERIENCE IN TELE SALES WITH ATLEAST 2+ YEARS IN MANEGERIAL ROLE. MAJOR EXPOSURE SHOULD BE IN INSURANCE DOMAIN. CTC: LUCKNOW: ASSISTANT MANAGER OPERATION - MAX. 5.50 LPA TEAM LEADER - UP TO 4.20 LPA PROCESS TRAINER - UP TO 4 LPA BENGALURU: ASSISTANT MANAGER OPERATION - MAX. 10 LPA TEAM LEADER - UP TO 6.50 LPA PROCESS TRAINER - UP TO 9 LPA MUMBAI: ASSISTANT MANAGER OPERATION - MAX. 8 LPA Feel free to connect over call or share your updated resume on WhatsApp @ 9569433682 - Indrajeet Please share this job with your friends/colleagues/any job seeker, so that you can be a helping hand for someone who is/are looking for a job or job change. For more job updates or any job-related query, you can join my WhatsApp group as well, link given: https://rb.gy/elrvxh

Must have excellent communication skills Should have working experience in any BPO/Call center. Should have Knowledge about behavioral training,TNI and TNA US Health Care exp Will ADD Advantage . HR Deeksha 7697428237 Required Candidate profile Must have 1-2 years of experience as a trainer Candidate must be proficient in English language Candidate must be aware of all Trainer KPIs including Throughput, TNI, TNA, Refresher, attrition

We are Hiring for Banking Process Trainer Minimum 1 year on paper Trainer Experience Need Excellent communication skills Experienced in handling TNA, TNI, OJT, TTT belong form BFSI, US Banking, UK banking, cards and disputes domain International banking experience can be considered Open for rotational shift 5 days working / 2 off Job location: Malad interested candidates can share Ur cv @ shamina.sayyed@teleperformancedibs.com

Company: MMC Corporate Description: Marsh is seeking candidates for the following position based in the Mumbai(Powai) office. Analyst / Senior Analyst Insurance services (Grade B1/B2) What can you expect: Excellent exposure to complex & diverse insurance handling work. Opportunity to enhance insurance knowledge and understanding & build on client management skills. As a new colleague, you will be provided with Business Overview/Insights, in-depth process training, roles & responsibilities overview, expectations of various stakeholders to make you successful in this role. Within the first 30 days, we expect you to gain good understanding of the role and requirement that it entails. Within 60 days, attain competency & have a good understanding of process and systems & finally within 90 days be able to handle the work processing with limited support What is in it for you Holidays (As Per the location the final decision will depend on business requirements at that time) Shared Transport (Provided the address falls in accepted service zone) We will count on you to: Process and self-Management: Contribute to achieve the Service Level Agreements (SLAs), Key Performance Indicators (KPIs) and business objectives Adheres to Company policies and is in compliance at all times. Maintains performance standards. Updates reports based on predefined templates on a regular basis to ensure accurate entry Maintains a basic understanding of the core aspects of relevant Insurance and related legislation Completing all training related activities when assigned Cognizant of completing all assigned activities within the stipulated time Ensuring all production targets are met in training Ensuring all production targets are met in BAU (Post training) Ensuring all Quality targets are met in training Ensuring all quality targets are met in BAU (Post training) Communicate status of work, any issues with team managers and manager on time Schedule adherence is a must No unplanned leaves Ready to work in below shifts : 6:30 PM to 3:30 AM Your hiring manager and HR will inform you the shift requirement for the team you are interviewing for. Compliance, Regulatory and Procedural Responsibilities Ensure that all statutory regulations and company procedures are followed to protect clients, colleagues and the business interest of the company Appropriate usage of Marsh Speciality's systems to monitor, record and retain information Demonstrate clear understanding of regulatory requirements Proactively ensures compliance with regulatory and risks framework Adheres to policies, guidelines and operating procedures Keeps own knowledge and expertise up to date and relevant Identifies and evaluates risks appropriately. Recognises how own actions impact on compliance What you need to have Prior years of work experience Graduate in any stream Fair understanding of Insurance Broking business and dynamics Good command over spoken and written English Superior comprehension and articulation skills Ability to prioritize and organise tasks, work within stiff timelines Eye for detail and innovative mindset Basic knowledge of MS Office Willingness to learn and adapt to changes What makes you stand out Insurance certification from The Institutes, USA Post-Graduation/Certificate Courses in Insurance Any prior experience on any insurance process While the above are basic requirements mentioned, the role may not be limited to only these listed. Marsh, a business of Marsh McLennan (NYSEMMC), is the worlds top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businessesMarsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow on LinkedIn and X. Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

KEY RESPONSIBILITIES: Conduct training modules for Agent Advisors and ADMs Conducting induction and on-boarding training programs Training on selling skills Training on all MLI Insurance products and processes Training on all MLI Digital tools and Assets All other training programs as outlined in the Agent and ADM learning journey Conducting GID's and IID's Conducting PRP and FOD as and when required Conducting training in blended delivery format Delivering training in accordance with the learning journey design and blended delivery format classroom training and/or virtual trainings Developing facilitation skills and virtual delivery skills to ensure seamless training delivery across all sessions Administrative Manager-trainer to drive adoption of the digital learning platform across all roles Responsible for driving digital assessments amongst Agents and ADMs Responsible for driving self-learning among Agents and ADMs Responsible for calendarizing and effectively planning all training sessions with the OH / OHs Responsible for delivering all training adhering to the training calendar designed Responsible for driving business performance of all learners Responsible to drive attendance to all training sessions Responsible to capture attendance in TMS/ELM within the stipulated time defined Responsible to coordinate with the OH / OHs in calendarizing all training sessions for an office Responsible to plan travel for training sessions in various locations as required Look after training logistics Schedule training sessions Ensure wider participation of agents in programs Ensure set-up of SMART Classroom is in place before commencing a session Monitor progress of agents on a continuous basis Seek regular feedback from agents, Sales Managers, Partner and Managing Partner Ensure that agents follow moral and ethical standards when dealing with clients Monitor Agent development Update training material Review present training material Scan environment Incorporate feedback from Agents, Customers, SMs, Ps, MPs Ensure that the agents get updated and continuous information on MLI products Facilitate self- development of agents MEASURE OF SUCCESS: - Participant feedback - Number of days of training - Customer survey rating - Pass percentage of agents - Digital adoption / adoption of digital learning platform - Pass percentage of Agents in IRDA exams - Attendance of Agents and employees in training sessions -Activating agents month-on-month against the target - Compliance on IRDA requirements - Monthly Achievement against the target for the agents across multiple performance parameters for agents and AADM - Reduction in training cost - Awareness level of agents on competition DESIRED QUALIFICATIONS AND EXPERIENCE a. Graduate in any discipline b. At least 2-3 years in sales and 3-4 years in conducting sales training, life insurance domain would be a plus KNOWLEDGE / SKILLS / ABILITIES Result Orientation Working With & Through Others Innovation Customer Centricity Technical Expertise Business Acumen Impact & Influence Communication Role Modelling

-Role & responsibilities: -Responsible for day-to-day functional direction of agents within the program training classroom environment, including student progress monitoring for the duration of training, providing coaching and developmental feedback and readiness recommendations. -Utilize effective presentation and facilitation skills including creative training techniques and adult/accelerated learning techniques using a variety of training delivery modalities in a classroom environment -Prepare and present training materials through classroom learning, hands on demonstrations, and supporting activities -Accountable for achieving individual training performance metrics -Support and partner with Operations to transition agents from training to production environment, ensuring competency levels meet business standards -Maintain relevant product knowledge for each account by taking calls, attending client and cross functional meetings (as needed), and side by side observations -Ensure effective, consistent communication with managers, peers, and other resource groups, including day-to-day informal interaction with clients May support the Instructional Design team in designing and developing training materials for various instructional delivery methods including computer-based training, interactive classroom training, and written job aids -Measure the effectiveness of training programs using various feedback methods focus groups, interviews, and surveys that will lead to enhancement of training resources and programs based on results of evaluation -Recommend curriculum modifications to Training Manager/Supervisor on the basis of internal customer feedback and/or Training Needs Analysis -Participate and contribute to continuous learning culture by maintaining engagement on change management, product and services releases, policies, processes, and procedures Proven experience in training methodologies, and soft skills (communication skills, critical thinking, time management, team building, etc.) Preferred candidate profile: Strong communication skills, both written and verbal Proficient in Microsoft Office Demonstrated ability to multi-task, prioritize, and meet timelines of deliverables Self-starter, sense of urgency, and works well under pressure Strong attention to detail Sense of professionalism and ability to develop good relationships Graduate *Salary upto 7 LPA* Interested, any references: Call: Rose (9873538143 / WA : 8595800635) rose2hiresquad@gmail.com

We are looking for an enthusiastic and passionate person from the software or education industry to be a part of our family who can lead the team of students towards a bright future, will educate students in a technological field. You will develop technical training programs and help others develop skills that will make them better professionals. Training Managers must be extremely knowledgeable in his field of expertise and possess solid technical aptitude. Additionally, we expect you to be an excellent communicator, able to explain complex subjects in a clear and interesting way. The goal is to contribute to the development of people's technical/IT skills to meet organizational needs. Position: IT Trainer/ Faculty Member Experience - 2+ years in teaching programming language Location Mohali, Punjab Job Description: Contribute to all phases of the development life-cycle of the students and train a dynamic team of students. Should possess strong knowledge of JavaScript, Typescript, Angular JS, React JS, Node JS, and DBMS along with a passion for Blockchain. Good to have knowledge of Rust and Solidity Excellent in any of the programming languages. Ready to upgrade the idle candidates. Should stay up-to-date with the latest development in the field. Facilitating the student's available resources such as curriculum, data, hardware, etc. Upgrading the students knowledge quality by taking them through the important functionalities of technologies. Sharply train the student's minds in analyzing the problem-solving ability of the students Train and guide the students to analyze the errors and design strategies to overcome them. Lead learning enhancement through developing assignment and assessment modules Integrate the use of advanced technology for upscale training quality, and develop plans to track and monitor the progress of students. Should be capable of completing the assigned module in the given time. Conduct regular research for further enhancement of curriculum on a regular basis. Should be able to communicate and connect with students in an effective way. Maintain individual and group training records Organize and promote courses Prepare teaching/course materials Proctor course examinations Develop and deliver programs of learning activities Check and assess (grade) students work and deliver feedback with course grades Apply new technologies to deliver courses and improve the learning experience for students. Keep personal IT skills and knowledge up to date

Job Title: Manager Process Training (US Banking ) Location: Chennai Department: Training & Development Reports To: Senior Director About the Role: We are seeking a highly capable Manager Process Training to lead training initiatives for multiple BFSI (Banking, Financial Services, and Insurance) accounts within a call center environment. This role demands strong expertise in US Banking , Crypto services , and Call Center Training Operations . The individual will manage a team of Assistant Managers and Trainers , ensuring best-in-class learning outcomes, operational readiness, compliance, and performance excellence across all aligned client accounts. Domain Expertise Required: US Retail Banking : Checking, Savings, Mortgages, Personal Loans, Credit Cards, Online & Mobile Banking. Crypto and Digital Assets : Crypto wallets, Trading platforms, Blockchain basics, Crypto security, and customer support processes. Financial Compliance : Expertise in KYC, AML regulations, crypto guidelines, and US banking compliance laws Insurance & Financial Products : Understanding of US life, auto, property insurance, and investment products. Call Center Operations : Managing large-scale BFSI support programs in voice, chat, and email environments. Key Roles and Responsibilities: Team Leadership & Management Lead and manage a team of Assistant Managers and Trainers across multiple BFSI client accounts. Drive the hiring, onboarding, training, and continuous development of Trainers and Assistant Managers. Create individual development plans (IDPs) to upskill Trainers in areas such as BFSI knowledge, facilitation skills, digital learning methodologies, and crypto training delivery. Ensure all training resources are staffed appropriately to meet ramp-up needs, cross-skill requirements, and client-specific demands. Training Program Management Design, review, and execute customized training programs for BFSI processes (both Banking and Crypto), regulatory compliance, customer service excellence, sales, and risk/fraud prevention. Standardize and continuously improve New Hire Training (NHT), Cross-Skilling, Upskilling, and Refreshers across all accounts. Oversee training deployment schedules, batch management, and certification processes to ensure 100% training coverage. Introduce innovative learning approaches like e-learning, gamification, microlearning, blockchain simulations, and virtual labs. Stakeholder Engagement Act as the primary training POC for internal and client stakeholders across assigned accounts. Conduct regular business reviews (QBRs, MBRs) on training performance, improvements, and initiatives. Collaborate closely with Operations, Quality, Compliance, WFM (Workforce Management), and Client teams to align training with operational KPIs and account growth strategies. Performance Management Drive training efficiency through key metrics like Training Throughput, Training Effectiveness (Kirkpatrick Model), Post-Training Performance (PTR), and Certification Pass Rates. Analyze TNI (Training Needs Identification) and RCA (Root Cause Analysis) to propose performance improvement plans. Implement continuous monitoring of Trainer quality and facilitation skills, providing coaching and developmental feedback. Compliance and Documentation Ensure adherence to compliance standards for both traditional BFSI operations and Crypto KYC/AML training requirements . Maintain thorough training documentation, batch records, attendance, evaluations, and audit-readiness reports. Lead training audits (internal and external) and manage compliance gaps if any. Strategic Initiatives Support expansion initiatives like new client transitions, account expansions, and mergers by building scalable training models. Implement digital transformation in training processes using LMS, AI-driven learning paths, and blockchain education modules. Advocate a continuous learning culture promoting certifications in Banking, Crypto, and Financial Compliance. Key Skills and Competencies: Strong experience managing BFSI training teams in a large call center environment. Expertise in US Banking, Financial Compliance, Cryptocurrency basics, and Call Center Operations. People management skills: Mentoring, Performance Coaching, Conflict Resolution, and Employee Engagement. Strong communication, stakeholder management, and client interaction capabilities. Analytical and problem-solving orientation with data-driven decision-making skills. Hands-on experience with LMS platforms, Digital Learning, and Reporting tools. Educational Qualifications: Bachelors or Masters Degree in Business Administration, Finance, Banking, or related fields. Preferred: Certifications in Banking, Crypto (e.g., Certified Cryptocurrency Expert, Blockchain Council), Learning & Development (e.g., CPTM, ATD Certification). Experience Required: 68years of experience in Banking/Financial Services/Call Center Training. Minimum 3 years leading a BFSI Training function with experience managing AMs/Trainers directly. Proven success in managing large new hire batches, account expansions, and complex BFSI client training portfolios Candidate with relevant experience kindly share your updated resume to my mail ID kalaivaani.kalaivaani@teleperformancedibs.com

L & D Specialist- Content/NLP Location -Kolkata EXP- 3-5 yrs in Training Required Skill: • Bachelor's or Master's degree in any field. • Proven experience in natural language processing, machine learning, and data analysis. • Preferred experience with machine learning frameworks. • Excellent communication and presentation skills, with the ability to explain complex concepts in an accessible manner. • Demonstrated ability to develop and deliver effective training programs. • Strong problem-solving skills and the ability to work independently as well as part of a team. • Passion for teaching and mentoring, with a commitment to continuous learning and improvement. Preferred Qualifications: • Experience in industry-specific NLP applications (e.g., healthcare, finance, customer service). • Familiarity with cloud-based NLP services (e.g., AWS, Google Cloud, Azure). • Previous experience in a training or educational role.

Req Exp- Min 4 Years in giving Trainings - Microsoft, Azure, Servicenow, Office365, ServiceDesk Any Gradudate WFO | 5 Day's working|US Shifts CTC - 8.5 to 9 LPA Accomdation will be provided FOR 7 Day's Notice Period - Upto 30 Days Contact 8529474615

We are seeking skilled Business Analysts with at least 1 year of experience to join us as freelancers and contribute to impactful, AI-driven projects. Key Responsibilities Analyze and document business requirements to support AI and data initiatives Collaborate with cross-functional teams to define project scope and deliverables Write clean, efficient code for data processing and transformation (where applicable) Debug and resolve technical issues related to data workflows Evaluate and review code and documentation to ensure quality and compliance Required Qualifications 1+ year of experience in business analysis or a related role Strong analytical and problem-solving skills Experience in requirement gathering, documentation, and stakeholder communication Understanding of project management methodologies (Agile, Scrum, etc.) Familiarity with data tools or scripting (e.g., SQL, Python) is a plus Why Join Us Competitive hourly pay (up to ?1,000/hour; varies by project) Flexible hours and fully remote work environment Potential to earn up to ?90,000/month by working an average of 3 hours per day (post-screening) Opportunity to shape the future of AI through high-impact business analysis

We are seeking skilled Business Analysts with at least 1 year of experience to join us as freelancers and contribute to impactful, AI-driven projects. Key Responsibilities Analyze and document business requirements to support AI and data initiatives Collaborate with cross-functional teams to define project scope and deliverables Write clean, efficient code for data processing and transformation (where applicable) Debug and resolve technical issues related to data workflows Evaluate and review code and documentation to ensure quality and compliance Required Qualifications 1+ year of experience in business analysis or a related role Strong analytical and problem-solving skills Experience in requirement gathering, documentation, and stakeholder communication Understanding of project management methodologies (Agile, Scrum, etc.) Familiarity with data tools or scripting (e.g., SQL, Python) is a plus Why Join Us Competitive hourly pay (up to ?1,000/hour; varies by project) Flexible hours and fully remote work environment Potential to earn up to ?90,000/month by working an average of 3 hours per day (post-screening) Opportunity to shape the future of AI through high-impact business analysis

We are seeking skilled Business Analysts with at least 1 year of experience to join us as freelancers and contribute to impactful, AI-driven projects. Key Responsibilities Analyze and document business requirements to support AI and data initiatives Collaborate with cross-functional teams to define project scope and deliverables Write clean, efficient code for data processing and transformation (where applicable) Debug and resolve technical issues related to data workflows Evaluate and review code and documentation to ensure quality and compliance Required Qualifications 1+ year of experience in business analysis or a related role Strong analytical and problem-solving skills Experience in requirement gathering, documentation, and stakeholder communication Understanding of project management methodologies (Agile, Scrum, etc.) Familiarity with data tools or scripting (e.g., SQL, Python) is a plus Why Join Us Competitive hourly pay (up to ?1,000/hour; varies by project) Flexible hours and fully remote work environment Potential to earn up to ?90,000/month by working an average of 3 hours per day (post-screening) Opportunity to shape the future of AI through high-impact business analysis

Position: Process Trainer - Document Verification Required Skill: Strong understanding of documentation review, eligibility verification, or content moderation processes. • Excellent in English communication, coaching, and presentation skills. • Ability to interpret ambiguous client instructions and translate them into executable steps. • Eye for detail and critical thinking to handle edge cases effectively. • Adaptable to rapidly changing guidelines and tooling requirements. • Familiarity with SLA-based project environments and 24x7 operations is a plus. Location: Saltlake

We are looking for a highly motivated and experienced Assistant Manager - Training to join our team at Vijaya Diagnostic Centre. The ideal candidate will have a strong background in healthcare and training, with excellent leadership and communication skills. Roles and Responsibility Develop and implement comprehensive training programs for employees. Conduct needs assessments to identify skill gaps and create targeted training solutions. Collaborate with cross-functional teams to align training objectives with business goals. Design and deliver engaging and interactive training sessions. Evaluate the effectiveness of training programs and recommend improvements. Manage and maintain accurate records of training activities and outcomes. Job Requirements Minimum 2 years of experience in training or a related field. Strong knowledge of adult learning principles and instructional design methodologies. Excellent communication, presentation, and interpersonal skills. Ability to work independently and as part of a team. Strong analytical and problem-solving skills. Experience with training software and technologies is an asset.