800 Process Training Jobs - Page 29

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback2Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completedMandatory Skills: Institutional_Finance_Buy_Side_Others. Experience1-3 Years.

Role The role of a trainer is to develop a competency and skill sets in an individual to perform his/her effectively and efficiently in the work place. The trainer should communicate to the trainees about what is expected out of training in a simple and professional way DO The trainer plays a pivotal role from start to end of the Domain training that includes the following: Participate in KA and KT related activities in the account and work with the client and various stakeholders to ensure that processes knowledge is documented and transferred to the operations team Deliver Generic Domain Specific Modules along with up skilling resources on process. Structure On boarding Training requirements, Pre Process, Customer Visits etc. Ensure that all new employees go through the defined new learning path for their respective roles in the account Deliver pre-process and process training for new employees Support new hires during OJT and GO-live Provide refresher and remedial training for existing employees Ensure all regulatory requirements are complied with from time to time Maintain trainee data and information Generate training reports from time to time Support any administrative tasks like trainee roster and scheduling etc. Create/Customize training content for delivery Provide feedback and coaching to analysts on the floor Take ownership for improvement in analysts performance Analyze training needs for employees working for the account. Responsible for account level Training metrics Responsible for adhering to training standardization guidelines defined by the BU Training Function Responsible to work with ops to bridge gaps during training. Mandatory Skills: L&P Policy Acquisition & Servicing. Experience8-10 Years.

Role Definition The role of a trainer is to develop a competency and skill sets in an individual to perform his/her effectively and efficiently in the work place. The trainer should communicate to the trainees about what is expected out of training in a simple and professional way. Roles and Responsibilities The trainer plays a pivotal role from start to end of the Domain training that includes the following: 1. Participate in KA and KT related activities in the account and work with the client and various stakeholders to ensure that processes knowledge is documented and transferred to the operations team 2. Deliver Generic Domain Specific Modules along with up skilling resources on process. 3. Structure On boarding Training requirements, Pre Process, Customer Visits etc. 4. Ensure that all new employees go through the defined new learning path for their respective roles in the account 5. Deliver pre-process and process training for new employees 6. Support new hires during OJT and GO-live 7. Provide refresher and remedial training for existing employees 8. Ensure all regulatory requirements are complied with from time to time 9. Maintain trainee data and information 10. Generate training reports from time to time 11. Support any administrative tasks like trainee roster and scheduling etc. 12. Create/Customize training content for delivery 13. Provide feedback and coaching to analysts on the floor 14. Take ownership for improvement in analysts performance 15. Analyze training needs for employees working for the account. 16. Responsible for account level Training metrics 17. Responsible for adhering to training standardization guidelines defined by the BU Training Function 18. Responsible to work with ops to bridge gaps during training Certifications and Assessments Standard Trainer Assessment & Domain Certification B2 - Domain Process Training Certification Education Graduate Knowledge Must Have 1 Good Hands on system & applications expertise 2 Fluent in English language skills 3 Excellent Communication and presentation Skills 4 Good Customer interaction skills 5 PC literate with good system navigation skills 6 Good Data input skills 7 MS Office (Excel, Word, Outlook) skills - Basic 8 Task Management & Organization skills 9 Problem solving skills 10 Professional experience in Industry environment 11 Ability to engage with the client and run/lead workshops 12 Excellent Facilitation and influencing skills Good to have Advanced Research Skills Content Design & Development Skills Experience in handling LMS activities Experience Must Have 1. A Deep Knowledge of the Business 2. The Ability to Measure and Assess Staff Training Needs 3. Strong Communication and Interpersonal skills 4. A Passion for Continuous Learning 5. Innovative Thinking 6. Embrace Efficiency

Role Purpose The purpose of this role is to execute the process and drive the performance of the team on the key metrices of the process. Do Ensure process is executed as per the client contract Conduct briefings before every shift to drive focus on key metrices and debrief at the end of the shift to drive focus of the team on quality and adherence to contract compliance processes Prepare notes from the huddle meetings and share it with the team Prepare and share the performance data of the team with the client at the end of the shift Interact with the client and prepare note to share updates and changes with the team Review the performance on the key process metrices and conduct RCA to improve quality parameters Prepare presentation on weekly and monthly performance data for the manager to be shared with the client Collaborate and influence internal key stakeholders to manage and resolve issues to ensure fulfillment and flawless delivery of projects Be part of the discussion between manager and WFM team on forecast and number of agents required Organize fun hours on Friday for the team to promote team engagement Identify opportunities for automation within the account and share it with the manager Provide details and data to the automation team to support the automation initiative Drive performance of the team on the identified metrices of the process Review last 6-8 weeks performance data (RAG) and identify low performers Provide feedback and coach the outliers/ low performers to improve their performance metrices Prepare Performance Coaching & Counselling Plan (PCCP) to document and support the low performers Handhold the employees on performance on process and monitor for improvements Identify training needs for new joiners especially and track their daily progress Conduct process trainings as well as refresher trainings are provided to bridge the capability gap or if there is any change from the client’s end Stakeholder Interaction & Management Coordinate with internal and external stakeholders to ensure compliance and quality in the delivery for accounts Interact and engage with the client manager to communicate and update progress against account plan, project delivery etc. Participate in monthly review meetings with Account Delivery leadership updating them on the status and progress of the account Work with quality team to ensure the quality improvements as per the delivery standards of the contract Provide timely assistance in case of an escalation and support resolution of escalations/ issues Effective Team Management Resourcing Hire adequate and right resources for the team Talent Management Ensure adequate onboarding and training for the team members to enhance capability & effectiveness Build an internal talent pool and ensure their career progression within the organization Manage team attrition Drive diversity in leadership positions Performance Management Set goals for the team, conduct timely performance reviews and provide constructive feedback to own direct reports Ensure that the Performance Nxt is followed for the entire team Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Mandatory Skills: Medical Info & Product Support(PQCM). Experience3-5 Years.

Job Title:Trainer Experience0-3 Years Location:Chennai, Mumbai, Nagpur, Chandigarh, Bengaluru. : Trainer Location - Chennai,Mumbai,Nagpur,Chandigarh

We are looking for a motivated and results-driven Telesales Executive to join our dynamic sales team. The ideal candidate will have a passion for sales and customer service, with the ability to communicate effectively over the phone to generate new leads, close sales, and meet company targets. If you have a friendly, outgoing personality and enjoy interacting with people, this is the role for you.Key Responsibilities:Outbound Calling Initiate outbound calls to potential customers to introduce products/services, qualify leads, and generate sales.Lead Generation Identify and target potential customers through market research and cold calling.Customer Relationship Management Build and maintain relationships with existing and prospective customers to foster repeat business.Sales Conversion Close sales deals over the phone by understanding customer needs and offering the best solutions.Sales Target Achievement Meet or exceed daily, weekly, and monthly sales targets set by the company.Product Knowledge Maintain a deep understanding of our products/services to answer questions and provide accurate information.Data Entry and Reporting Update CRM systems with customer information, call outcomes, and sales activities.Problem Solving Address customer queries and concerns promptly and professionally, offering solutions when necessary. This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Job Summary : - Quantsapp is India's first and largest Option Analytics Platform on mobile. The company is backed by Industry veterans with over 15 years of experience in derivatives and are known media personalities. We're looking for passionate candidates looking to be part of the journey and grind.- The candidate will be part of a startup, taking care of incoming business & building relationships with potential clients & CM.- All products & services are highly niche. Candidate will undergo training in Options and will have exposure to Derivative analysis through our training programs. Responsibilities and Duties : 1. Handling Incoming and Outbound Business.2. Providing Application Demos to potential clients.3. Build Relationships with clients/companies.4. New initiatives in growing business with a quantifiable end product.5. Taking part in Marketing Strategies. Required Skills : 1. Excellent Communication skills with good command in English (Any other languages known will be an added advantage)2. Logical thinker with good presence of mind.3. Persuasive in Nature.4. Good negotiation skills5. The candidate should be target driven with a positive attitude.6. Open to learning new things. Benefits : 1. Hardcore Options/Derivative Knowledge during the course of employment.2. Work with the industries best.3. Get to be part of a largest analytical hub in India which is now growing globally.4. Lucrative bonus/incentive schemes. - Mandatory Work From Office, located in Andheri east (Mumbai) This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Position: Process Trainer (GIS) Required Skill: • Develop and deliver GIS training for all skill levels. • Create training materials and online resources. • Conduct hands-on sessions with GIS software (ArcGIS, QGIS). • Analyze spatial data using mapping software and identify patterns and trends. • Design digital maps and convert physical maps to digital formats. • Perform data cleaning and transformation for desired outputs. • Generate reports utilizing data visualizations. • Manage a digital library of geographic maps. • Utilize Geoprocessing tools like clipping, merging, and reprojecting. • Evaluate training effectiveness through assessments and feedback. • Provide one-on-one coaching and technical support. • Stay updated with GIS advancements and incorporate them into training.

Position: L&D Specialist :AV Simuation (Process tariner) Required Skill: • Hands-on experience with AV simulation tools and YAML scripting Deep understanding of LiDAR data, synthetic simulation, and scenario-based testing Knowledge of AV modules: prediction, planning, perception, and motion control Proficiency with GenAI tools for automation and analysis Strong analytical and presentation skill • Proficient in Jira, MS Excel/PowerPoint, Confluence, Notion, and dashboard tools • Excellent command over English language Good facilitation & Communication Skills Attention to Detail Positive Attitude/Approach Strong Interpersonal Skills & Analytical bent of mind Excellent Time & Quality Management Good team player • Exposure of working under overseas/cross-cultural client setup

Role & responsibilities 1 Very Strong written and verbal communication skills (English) International BPO experience will be a add on. 2 Customer/ Client Handling Skills. 3 Ability to work during all shifts. 4 Experience in any product/process/soft skill/up-skilling training. 5 1- 5 years of experience in Training. They are responsible for designing and conducting training programs that enhance the skills and knowledge of employees in specific processes. Basic training terminology and knowledge about grad rate/ NTP/ T3 etc.

Job Title: Recruitment Trainer Pharma, BFSI & Manufacturing Hiring | L&D + Domain Specialist Company: Career Point Placement Services Location: Solapur Experience: 38 Years Industry: Recruitment/Staffing, L&D, HR Consulting Job Description: Are you passionate about training recruiters and shaping recruitment excellence? Join us to develop top-tier talent across India’s fastest-growing hiring agency. We are hiring a Recruitment Trainer who can coach, mentor, and build the capability of our recruitment teams—including fresh MBA grads, field force recruiters, and experienced professionals. You’ll play a key role in performance coaching, domain training, and soft skills development across Pharmaceutical, BFSI, and Manufacturing verticals. Key Responsibilities: • Deliver onboarding and capability-building training for new and existing recruiters. • Conduct industry-specific sessions in Pharma, BFSI, and Manufacturing domains. • Strengthen recruiter performance through coaching in sourcing, screening, and client handling. • Develop training content and modules (LMS, slides, activities). • Train recruiters in soft skills – communication, objection handling, professionalism. • Collaborate with team leads for performance diagnostics and training feedback loops. Desired Candidate Profile: • 3–8 years of experience in recruitment training , L&D , or HR capability building . • Exposure to staffing agency environment or volume hiring (preferred). • Strong communication and facilitation skills. • Domain knowledge in Pharma/BFSI/Manufacturing hiring is a strong advantage. • Enthusiastic, structured, and performance-driven. Interested candidates can share profiles to Ramesh.w@cppsjobs.com and can DM - 9225073111

Job Description Title ITES Trainer Posting Date 14-04-2025 Location Thane, Mumbai, Noida, Machabollaram Job Type Active About The Job No description available

Apply Now Job Title Communications Trainer II Job Description Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations, Role And Key Responsibilities Support the Front Line Recruitment Teams to assess the quality of new hires , using the CAT Tool Maintain Data and MIS as per the training BPMS and other requirements Support intra & inter function collaboration Proactively implement best practices and add value across locations Attend the TTT for client requirements Interface with customers as per requirement Consistent alignment with operations by auditing calls and E-mails, understanding needs, conducting refresher training in Hindi and English as per requirement Conduct Need analysis and share feedback with the stakeholders Provide Feedback to the New Hires on Soft Skills and basic grammar Participate in calibration of Trainers, QAs and Voice Coaches within the team and with the TTBU training team Analyze and report findings for Process Training batches Meet the training requirements of the BU basis TNA Design & develop training processes (need identification to feedback and follow through) in consultation with the training teams Track and report improvement Key Skills And Knowledge Excellent communication skills (English & Hindi), Data Handling , data interpretation and Data Management, Good people management and Interpersonal Skills, Good knowledge of computers and MS Office (Excel, Power point), Good facilitation and presentation skills Analytical / Quantitative skills Planning and Decision making Ability to prioritize Ability to meet deadlines Multi-tasking Strong organizational skills and Presentation skills Ability to work under pressure Ability to drive initiatives to closure Ability to deal with all levels of employees with different accents and dialects Qualification : Graduation Disclaimer:- 'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ?recruitment, ?processingor any other kind of fees in exchange for offer letters from Concentrix Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities, Location: IND Visakhapatnam SRK 7th & 8th Floors Language Requirements Time Type: Full time2025-06-06 If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents Apply Now

Dear Candidate, Greetings from Axis Bank!!! We have urgent openings for Training Manager role on rolls with Axis Bank. Job Location - Navi Mumbai (Ghansoli) & Ahmedabad (Thaltej) Notice Period - 1 month or Immediate joiners are preferred. Job Details :- About Axis Virtual Centre: The Axis Virtual Centre engages with the Axis Bank customers and prospects, virtually, through digital media to provide a seamless experience to customers while fulfilling their service requirements and using the opportunity to provide financial solutions via cross-sell and upsell. The Axis Virtual Centre supports the respective Line of Business to achieve and exceed dial targets through effective use of communication skills and envisages to provide a differential customer experience About the Role: The Training Manager is primarily responsible for creation and execution of the overall Training strategies across all functions at their respective centers. The TM will also lead the department in recruiting, orientation and training of new trainers in order to ensure a high standard in the execution of duties. They will also act as mentor to key departmental personnel, assisting in the performance of duties upon request, ensuring the constant improvement of their skills, and essentially readying these personnel for the next level in lateral or vertical movements Key Responsibilities: Implement the Training solutions designed for product, process, soft skills and behavioral training at the center. Manage a team of Trainers to facilitate functional and behavorial training programs as per the prescribed delivery plan, with high delivery standards and ensure Employee Training Coverage as per defined levels. Design training modules and ensure implementation of Training Plans and various learning methods for the designated center (e.g. coaching, job-shadowing, online training). Identify training needs across all lines of business and align with the overall strategy of the Department. Conduct Training Need Analysis for the bottom Quartile agents and coach BQ team members to help and improve their performance Engage stakeholders through calendarized meetings and other forums to discuss training needs and arrive at action plans to improve knowledge levels , customer engagement skills to improve overall productivity, quality scores and customer experience ratings Support the Curriculum team in Content Creation. Design e-learning courses, workshops and instructor led trainings. Manage training initiatives through partner organizations as well as outsourced training partners. Measure and Calibrate training impact for select L and D intervention. Assess the success of development plans and help employees make the most of learning opportunities Monitor the teams productivity and adherence to laid down standard operating procedures with emphasis on quality and on-time delivery. Evaluate team’s effectiveness and take corrective actions. Prepare Training reports by collecting, analyzing and summarizing information and trends implementing corrective and preventive actions. Ensure availability of the required reports to each stakeholder Conducting regular assessments of personnel and create plans to improve functional and domain knowledge across roles Create employee engagement strategy that enables higher performance and to manage and control attrition through effective employee engagement activities Ensure the required support is available to the frontline resources in the absence of their managers or otherwise. Manage and participate in projects involving communication initiatives, system or product enhancements, root cause analysis, and workflow redesign Qualifications: Optimal qualification for success on the job is: Graduation from a recognized institute 7-10 years of relevant work experience. Banking Industry exposure desirable. Should have managed L and D initiatives for at least 3-4 years with good training delivery skills. Awareness of Product, Process training in the Financial Services Industry highly preferred Role Proficiencies: For successful execution of the job, the candidate should possess the following: Knowledge Retail Banking domain knowledge Understanding of Financial products, the environment, markets etc. Understanding of Outbound call center operations / virtual relationship management Familiarity with e-learning platforms and practices Skills MS Office skills Excellent communication skills – verbal and written communication Interpersonal skills Training Delivery Skills Planning, decision making and prioritization skills Abilities Ability to work under pressure and/or in unstructured environment Dealing with complexity / Ambiguity Interested candidates can share their resume on suprita.pawar@axisbank.com. Regards, Suprita Pawar Axis Bank HR Team

Job description Role: Senior Specialist Trainer (V&A Trainer) & (Process Trainer) Immediate Joiners Experience: 5+ years (2 years International Voice Process Mandatory for V&A) (1 years International Voice Process Mandatory for Process trainer) Location: Bangalore Sifts: Night (US Process) Mandatory Skills Training Delivery Expert Competency Level in facilitation and delivering training Expert in managing classes Training Needs Analysis Should be an expert in interpreting and assessing training and development needs of individual and teams to develop appropriate and effective training strategies to bridge identified gaps. Training Design & Development Should be knowledgeable on ADDIE and 6Ds of Breakthrough learning in ensuring effective training delivery while achieving business objectives. Analytical and Problem Solving Skill Able to establish structure and procedures to protect classified information. Ability to make administrative and procedural decisions and judgments. Ability to determine problems, to problem solve and recommend solutions. To seek out better methods of training classes to operate. Coaching and Performance Management Ability to diagnose performance gaps and identify the training needs of a team of trainers. Ability to prepare coaching and development plan to help the team of trainers improve their performance. Documentation and Administrative Skill Able to participate during training, orientation and awareness programs such as QISMS, DPA, and the relevant company policies and standards. Able to report information security related incidents without any delay to the right authority. - Example: All information-related incidents, losses, weaknesses and software/hardware malfunctions, breaches of confidentiality. Able to establish, implement and continuously improve the quality information security policies assigned to him / her. Conducts RCA and recommends solutions

Design and deliver comprehensive training programs for new and existing collections staff to enhance their communication, negotiation, and recovery skills Develop training materials, manuals, scripts, and assessment tools tailored to various collection strategies and compliance requirements Monitor trainee progress through evaluations, feedback sessions, and practical assessments to ensure competence Stay updated on legal and regulatory changes in debt collection practices and ensure training content reflects compliance Collaborate with collections managers to identify skill gaps and implement targeted training solutions Maintain training records, reports, and documentation for audits and performance reviews Conduct refresher training sessions and workshops to reinforce best practices and boost collection effectiveness

We are looking for an Associate Content Analyst to join our highly regarded Device Indexing team at Clarivate, Noida. This is an amazing opportunity to work with a global team which are required for Content Curation for Trademarks and CompuMark Databases. The team consists of 9 colleagues and is reporting to the Team Manager. We have a great skill set in team and we would love to speak with you if you have a very strong work ethic, excellent attention to detail, strong communication skills with confidence to liaise with internal teams and Microsoft Office products. About You - experience, education, skills, and accomplishments A bachelor s degree graduate in Commerce, Computer applications, Arts or similar domain. Can be a fresher or a talent with 6 months to two years experience in customer focused or content editing environment. If experienced, must possess 6 months experience working on content operations like indexing, curating, ingesting, updating, editing, and enriching datasets. Should have practical knowledge of Microsoft Office products (Word, Excel, Outlook & Internet). It would be great if you also had . . . Knowledge of the Intellectual Property (IP) industry, products, and services. Self-starter with ability to multitask and prioritize across projects to meet deadlines Attention to detail, results orientated, enthusiastic, determined to achieve and shows commitment What will you be doing in this role? Responsible for processing Trademark data information to prepare for input into CompuMark s Trademark databases that are used directly by customers as well as internal personnel for creating Trademark research reports for customers. Validate and enrich Trademark records by indexing the Trademark images of Trademark records. Deliver high quality Trademark records by ensuring completeness, proper data structure, and timeliness of Trademark record updates. Successfully complete applicable training to learn all job-relevant systems and information which may include Trademark Fundamentals, Introduction to Products, Overview of the Customers, Device indexing training, Introduction to Device Indexing applications such as IRIS and other production systems, and other specialized database/process training. About the Team Device Indexing is a dynamic team in a rapidly changing industry. The team consists of 9 people and is reporting to the Team Manager. The team is experienced in Indexing, curating, ingesting, updating, editing and enriching Trademark records for input into CompuMark databases. Hours of Work Mode of work - Hybrid 2-3 days/week (Mon to Fri) Location - Noida

Position responsible for customer conservation. Ensure premiums are reconciled on a monthly basis with Groupfacts (application). Process manual premium payments on all groups to coordinate timely claim payments to insureds and commission payments to agents/brokers. Resolve delinquent customer premium. Communicate status to group policy owners (employers), employees, regional sales offices, and brokers. Job Responsibilities Essential Functions Point of contact for delinquent customers. Track and follow-up with customer until case is paid to current or terminated and referred to collections. Ensures Specialty Market objective of World Class Customer Service is met. Ensure that the assigned targets are met in accordance with SLA, compliance standards and internal standards. Prioritize daily workload to ensure a specified turnaround time (TAT) objective is maintained. Research and resolve billing inquiries and discrepancies for delinquent accounts with policy owner (employer), agents/brokers, and group sales offices. Ensure adherence to established attendance schedules. Continually monitor Delinquency Reports and notify group sales offices, policy owner and broker of past due account status to conserve business. Continually monitor lockbox report to resolve unallocated premium. Coordinate with legal on bankruptcy cases as appropriate. Review/Audit new case census data for accuracy of first bill. AM for the purpose of reporting performance, escalation handling, clarifying concerns, and seeking feedback and support. Manager for the purpose of settling issues left unresolved by the AM and monthly evaluation of performance. Agents for the purpose of seeking cooperation & clarification on process-related matters & providing assistance and support when required. Subject Matter Expert for the purpose of work thread related issues and escalated transactions. QCA for the purpose of feedback and audit. Trainers for the purpose of Pre-process and Process training. Any other essential function that may occur from time to time as directed by the Supervisor.

Role & responsibilities Developing and delivering training programs - This includes identifying training needs, designing engaging training modules, and conducting sessions. Assessing and improving skills - Need to evaluate employee performance, identify areas for improvement, and develop personalized training plans. Facilitating workshops and presentations: They might lead workshops on specific topics, deliver presentations on soft skills, or engage in mentoring and coaching. Creating engaging and interactive learning experiences: This involves using various teaching methods, incorporating real-world examples, and utilizing interactive tools. Evaluating training effectiveness: Track and analyze the impact of their programs, providing feedback and making adjustments as needed. Communicating effectively: They need strong communication skills to interact with trainees, manage expectations, and provide feedback. Preferred candidate profile Candidate must have overall 5 years of exp, 2 years as Soft skills/ Trainer Salary: - upto 5 LPA Location:- Noida Interested candidate can share their cv over kavita.mehra@digitide.com or can WhatsApp their cv at 8920004180. Regards, Kavita

Responsibilities • Conduct Onboarding/Induction training of new joiners • Plan, implement and conduct training programs related to process-product training • Trainee performance evaluation and accurately identifying weaknesses • Demonstrate proficient training skills including professional demeanor, classroom facilitation techniques and encouragement of open dialogue • Monitor and observe various training related work functions • Determine post-training requirements • Support the Ops/Production team, conduct calibration sessions, review and coaching for agents/collectors • Assist the recruitment department for Voice and Accent/Communication capability Design, develop and manage training content for the business • Maintain updated curriculum database and training records • Manage daily, weekly, and monthly reports with the partners and share regular feedback with the managers • Identify areas of opportunity and develop action plans and understand data while performing detailed problem analysis • Ability to collaborate across multiple teams for process improvements and standardization • Coach and share feedback with team and plan monthly team meetings to discuss outcome • Responsible for designing and delivering curriculum and learning materials and for managing all phases of training interventions • Designing multiple training events in a corporate setting • Conduct business wide TNI and identify skills or knowledge gaps that need to be addressed • Track new training methods and techniques • Partner with internal stakeholders and liaise with subject matter experts to help develop a conducive environment for training • Analyze the coaching/training needs of the teams & support them in delivery Desired Candidate Profile • Strong English communication skills with neutral accent • Minimum 2+ years of experience as Soft Skills-Process trainer -Coach • Extensive knowledge of instructional design theory and learning principles • Proven knowledge to master the full training cycle • In-depth knowledge of learning management software • Familiarity with traditional and modern training methods, tools and techniques • Demonstrated ability

BPO Training Manager -Chandigarh MUST HAVE EXCELLENT LEADERSHIP AND PRESENTATION SKILLS MUST HAVE 12 YEARS OVERALL AND 6+ TRAINING DOMAIN EXPERIENCE MUST BE FINE WORKING IN ROTATIONAL SHIFTS GRADUATION IS MUST SALARY UPTO 14 LPA

Job description : Participant Coordination: Prepare and finalize participant lists for each training program, ensuring accuracy and completeness. Trainer Liaison: Share the finalized participant lists with the appropriate cluster trainers to facilitate effective training sessions. Induction Training: Conduct induction training for new CSOs at the regional level according to directives from the Zonal Manager. Action Planning: Develop and submit monthly action plans to both the Zonal Manager and Head Office (HO) team to track and align training activities. Training Needs Assessment: Identify and address the training needs of new hires at the regional level, and communicate these requirements to the HO team. Program Coordination: Coordinate training programs across different departments, and report progress and outcomes to relevant reporting authorities. Documentation: Maintain detailed records of training activities, including feedback and reviews, to ensure comprehensive documentation.. Required Candidate profile Location: Gorakhpur (Uttar Pradesh) Industry Experience: 2-7 years of experience as a Trainer within the NBFC (microfinance sector). Training Needs Analysis: Skilled in identifying and tracking departmental training needs to tailor training programs effectively. Management Skills: Experience in management disciplines and resource management, with a solid understanding of customer service, budget control, and risk assessment. Assessment Capabilities: Responsible for conducting and evaluating post-training assessments to gauge effectiveness. Sector Experience: Prior experience in Training in the NBFC & Micro finance industry is required. Communication Skills: Strong communication skills with the ability to clearly present ideas and information. Technical Proficiency: Proficient in Microsoft Excel, PowerPoint and capable of handling multiple projects efficiently. Please share your profile on nandini.singh@satincreditcare.com

Position : Process Trainer | IGT Solutions is looking for Process Trainer to lead business operations in a Contact Centre services environment. The position is responsible for the overall leadership of the International Travel operations providing strategic and tactical operational direction to the team in order to achieve desired business goals and to ensure customer delight through close interaction with the leadership JOB RESPONSIBILITIES- Ensure successful execution of training needs Measure program training effectiveness Responsible for on-going observations of direct reports, providing guidance, mentoring and support that focus on performance improvement of the candidate. Send reports/MIS to the Operations team on the progress/pending status of activities Review content at regular intervals to ensure all updates are incorporated Participate in Internal & External Calibrations Conduct refresher trainings based on TNI Manage Knowledge Check for New Hires & Production Staff KNOWLEDGE, SKILLS, OTHER ABILITIES- Very Strong written and verbal communication skills (English) Customer/ Client Handling Skills Ability to work during all shifts Experience in any product/process/soft skill/up-skilling training 1- 5 years of experience in Training. Working Hours : 24 x 7 Shift 9 hours shift with 1 hour break. Work From Office Working Days: 5 Days working in a week Benefits: Rewards & Recognition (Awards & Gifts) Interested candidate can share their cv @ sonam.singh1@igtsolutions.com

Job description: We are hiring a skilled NDT Trainer to deliver comprehensive training programs in various NDT methods. The ideal candidate should have ASNT NDT Level II certification and hands-on experience in the field. Role & responsibilities: Conduct training sessions on NDT methods such as UT, RT, VT, PT, and MPT. Develop and update course content and practical exercises. Provide hands-on training with NDT equipment and tools. Ensure students understand safety protocols and best practices. Prepare and conducting students for ASNT Level II certification exams Preferred candidate profile: ASNT Level II certification in multiple NDT methods. Minimum 1 year of experience in NDT training or inspection. Proficiency in operating NDT equipment. Strong interpersonal and mentoring skills. Commitment to delivering high-quality training.

Soft skills / Voice and accent trainer Product/ Process- Trainer- International Voice only- Banking Process Excellent communication skills. Excellent interpersonal and customer service skills BPO Experience only Shift- Rotational (24*7)