Job Summary We are looking for an experienced Customer Service Representative (CSR) who is responsible for providing highquality customer support through inbound voice calls, primarily handling customer inquiries, resolving issues, and offering information about products or services in a professional, courteous, and efficient manner. This role requires strong communication skills, a customer-focused approach, and the ability to manage multiple tasks in a fast-paced environment. Essential Duties and Responsibilities • Managing incoming calls and customer service inquiries • Identifying and assessing customers needs to achieve satisfaction • Build sustainable relationships and trust with customer accounts through open and interactive communication • Resolves product or service problems by clarifying the customers complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution. • Provide accurate, valid and complete information by using the right methods/tools • Meet personal/customer service team sales targets and call handling quotas • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution • Keep records of customer interactions, process customer accounts and file documents Requirements • Ability to stay calm when customers are stressed or upset • Excellent Communication skills in English • Comfortable using computers • Experience working with customer support.Excellent written and verbal communication skills. • Solid organizational skills including attention to detail and multi-tasking skills.

Customer Service Representative Location: Gurgaon, Sector-32 Shift: US Shift Process: Inbound Voice Work From Office One side cab & one side travel allowance Package Up to- 5LPA Immediate Joiners only. Interested folks can share their CV Hkaur2@advatix.com Job Summary We are looking for an experienced Customer Service Representative (CSR) who is responsible for providing high quality customer support through inbound voice calls, primarily handling customer inquiries, resolving issues, and offering information about products or services in a professional, courteous, and efficient manner. This role requires strong communication skills, a customer-focused approach, and the ability to manage multiple tasks in a fast-paced environment. Essential Duties and Responsibilities Managing incoming calls and customer service inquiries Identifying and assessing customers needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution. Provide accurate, valid and complete information by using the right methods/tools Meet personal/customer service team sales targets and call handling quotas Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents. Requirements Ability to stay calm when customers are stressed or upset Excellent Communication skills in English Comfortable using computers Experience working with customer support. Excellent written and verbal communication skills. Solid organizational skills including attention to detail and multi-tasking skills.

Customer Service Representative Location: Gurgaon, Sector-32 Shift: US Shift Process: Inbound Voice Work From Office One side cab Package Up to- 5LPA Immediate Joiners only. Interested folks can share their CV Hkaur2@advatix.com Job Summary We are looking for an experienced Customer Service Representative (CSR) who is responsible for providing high quality customer support through inbound voice calls, primarily handling customer inquiries, resolving issues, and offering information about products or services in a professional, courteous, and efficient manner. This role requires strong communication skills, a customer-focused approach, and the ability to manage multiple tasks in a fast-paced environment. Essential Duties and Responsibilities Managing incoming calls and customer service inquiries Identifying and assessing customers needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Resolves product or service problems by clarifying the customers complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution. Provide accurate, valid and complete information by using the right methods/tools Meet personal/customer service team sales targets and call handling quotas Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents Requirements Ability to stay calm when customers are stressed or upset Excellent Communication skills in English Comfortable using computers Experience working with customer support. Excellent written and verbal communication skills. Solid organizational skills including attention to detail and multi-tasking skills.

Job Title: Customer Service Team Leader Location: Gurugram Sec-32, Work from Office Company: Advatix Reports To: Customer Service Manager / Operations Manager Work From Office 5 days working and 2 Rotational off US Shifts Immediate Joiners only Interested candidates can share their CV hkaur2@advatix.com Position Summary: We are seeking a dynamic and results-driven Customer Service Team Leader to guide and support a team of Customer Service Representatives (CSRs) in delivering exceptional customer experiences. The ideal candidate will be a natural leader, skilled communicator, and problem-solver with a strong understanding of logistics and service excellence. Key Responsibilities: Lead, mentor, and develop a team of customer service representatives to achieve performance targets and service standards. Monitor team performance through KPIs, including response time, resolution rate, CSAT, and quality assurance metrics. Handle complex or escalated customer issues with professionalism and a solutions-oriented approach. Conduct regular team meetings, performance reviews, and training sessions to ensure continuous improvement. Collaborate with cross-functional teams (operations, logistics, IT) to streamline processes and resolve systemic issues. Provide accurate reporting and insights to management, highlighting trends, challenges, and opportunities. Maintain up-to-date knowledge of company products, systems, and procedures to guide the team effectively. Ensure adherence to company policies, procedures, and compliance standards. Qualifications: Bachelors degree in business, Communications, Supply Chain, or a related field preferred. 3+ years of experience in customer service, with at least 1-2 years in a team lead or supervisory role. Experience in logistics, eCommerce, or supply chain environments is highly desirable. Strong leadership and coaching skills with a passion for team development. Excellent verbal and written communication skills. High proficiency with customer service tools and platforms (e.g., Zendesk, Salesforce, Freshdesk). Ability to manage time, prioritize tasks, and thrive in a fast-paced environment.

Sr. Accountant Job Type: Full Time Location: Gurgaon Job Overview: - We are seeking an experienced Sr. Accountant with a solid background in US accounting practices,The Sr. Accountant is responsible for managing and performing various accounting tasks to ensure the accuracy and integrity of financial records. This role involves preparing financial statements, reconciling accounts, and supporting month end processes, preparing financial reports and contributing to the overall financial operations of the organization. Key Responsibilities: General Ledger Accounting: Maintain and update the general ledger with accuracy and timeliness Post journal entries and ensure proper documentation and accuracy. Perform month-end, quarter end and year-end close proceure. General Ledger Accounting Prepare accurate and timely financial statements, including balance sheets, income statements, and cash flow statements. Assist in the preparation of internal and external financial reports. Ensure compliance with US Gaap and company policies Reconciliation: Reconcile key accounts including bank , AR, AP, Intercompany and general ledger accounts. Investigate and resolve discrepancies in a timely manner. Assist with internal control processes and documentation Special Projects: Participate in special projects and ad-hoc financial analyses as required. Support process improvement initiatives to enhance efficiency and effectiveness. Bachelors degree and at least one related internship Master’s degree in lieu of the above requirements 5-7 years of progressive accounting experience, preferably a mid to large international organization Ability to multi task and meet deadlines Ability to work Eastern Standard Time Zone, USA. Preferred Skills: Proficiency in accounting software (e.g., Netsuite, Microsoft Dynamix,s, SAP, Oracle). Strong knowledge of Generally Accepted Accounting Principles (GAAP). Excellent analytical and problem-solving skills. Strong attention to detail and accuracy. Proficient in Microsoft Office Suite, particularly Excel.

Role & responsibilities 1 Very Strong written and verbal communication skills (English) International BPO experience will be a add on. 2 Customer/ Client Handling Skills. 3 Ability to work during all shifts. 4 Experience in any product/process/soft skill/up-skilling training. 5 1- 5 years of experience in Training. They are responsible for designing and conducting training programs that enhance the skills and knowledge of employees in specific processes. Basic training terminology and knowledge about grad rate/ NTP/ T3 etc.

Designation- Operations Manager Location: Gurugram Sector- 32 Shift: US Shift Work From Office One side cab Immediate Joiners only. Interested folks can share their CV Hkaur2@advatix.com Call- 8448778081 Job Summary An Operations Manager is a professional who ensures that everything runs smoothly from one day to another. They maximize processes and procedures while meeting customer/Client expectations in terms of cost-effectiveness ,Growth and Development. Major Areas of Performance 1. Team Leadership and People Management Lead, motivate, and manage a team of supervisors, team leaders, and front-line agents to ensure operational goals and KPIs are met. Ensure proper staffing levels through effective resource planning, recruitment, and retention strategies. Provide regular coaching, feedback, and performance evaluations to direct reports. Foster a positive and collaborative work environment, maintaining high levels of team morale and engagement. Manage and resolve any HR issues such as performance problems, disciplinary actions, and employee relations matters. 2. Client and Stakeholder Management Act as the primary point of contact for clients, managing relationships and ensuring alignment on service expectations, SLAs, and project milestones. Conduct regular client meetings to review performance, address issues, and ensure continuous improvement in service delivery. Provide strategic input into client proposals, new projects, and scope changes, collaborating with account management teams to secure client satisfaction. Ensure all contractual obligations are met, including quality standards, SLAs, and KPIs. 3. Operational Excellence and Process Improvement Oversee daily operations, ensuring that processes are streamlined and that tasks are completed in an efficient, accurate, and timely manner. Identify and implement process improvements to increase operational efficiency, reduce costs, and enhance service quality. Lead root cause analysis for operational inefficiencies or service disruptions and implement corrective actions. Ensure consistent adherence to company policies, industry regulations, and best practices. 4 . Performance Management and Reporting Establish, monitor, and report on key performance indicators (KPIs) and service level agreements (SLAs) for individual teams and operations as a whole. Analyze operational data to identify trends, areas for improvement, and opportunities for innovation. Prepare and present regular reports to senior management on operational performance, including financial performance, productivity, quality metrics, and client satisfaction. Take ownership of action plans for underperforming areas and track progress. 5. Quality Assurance and Compliance Ensure adherence to quality standards across all operations, conducting regular audits, reviews, and feedback sessions. Oversee the development and implementation of quality assurance frameworks to ensure high standards of service delivery. Ensure compliance with all relevant regulatory requirements, data protection laws (e.g., GDPR), and client-specific guidelines. Drive a culture of continuous improvement through regular quality assessments, training programs, and corrective actions. 6 . Budgeting and Financial Oversight Assist in budget planning and manage operational costs to ensure profitability and efficiency. Monitor and control expenses to stay within budgetary limits, ensuring cost-effective service delivery. Identify opportunities for cost-saving initiatives without compromising quality or client satisfaction. 7. Technology and Tools Optimization Work closely with IT and technical teams to leverage technology for process automation and improved productivity. Ensure the team is trained in the use of operational tools, CRM systems, and other relevant technology to drive efficiency. Stay abreast of emerging technologies and trends in BPO operations and apply them where applicable. Qualification Requirements: Bachelor's degree in Business Administration, Operations Management, or related field (Master's degree or MBA preferred). Experience: 8+ years of experience in BPO operations/Staff Augmentation with at least 4 years in a managerial or leadership role. Proven track record in managing and scaling BPO operations, with a strong understanding of the specific challenges and opportunities in the industry. Experience in client-facing roles, managing client relationships, and delivering customer service excellence. Familiarity with contact center technologies, CRM systems, and performance management tools. Skills: 1.Strong leadership, team management, and interpersonal skills. 2.Excellent communication and presentation skills (written and verbal). 3.Strong analytical and problem-solving abilities, with the capacity to make data-driven decisions. 4.Experience with performance management, process optimization, and continuous improvement methodologies (e.g., Lean, Six Sigma). 5.Sound financial acumen, including budgeting, forecasting, and cost control. 6.Knowledge of relevant industry regulations and compliance standards. 7.Ability to manage multiple projects, prioritize tasks, and meet deadlines in a fast-paced environment. Core Competencies: 1 Leadership & Motivation: Ability to inspire, lead, and build high-performing teams. 2.Client Management: Proven ability to develop and maintain strong client relationships. 3.Operational Strategy: Ability to develop and implement effective strategies to optimize operations. 4.Quality Focus: Strong commitment to maintaining high-quality standards and improving service delivery. 5.Data-Driven Decision Making: Ability to analyze data and make informed decisions to enhance performance. 6.Adaptability & Problem Solving: Comfortable working in dynamic environments and solving complex operational challenges. Work Environment & Conditions: This is an office-based role Flexible working hours may be required to accommodate clients in different time zones. Occasional travel may be required for client meetings, operational audits, or training.