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1.0 - 3.0 years

2 - 3 Lacs

Noida

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Train New Joiners on Indiamart product & processes Track and report completion of training sessions Should be aware about BPO training matrices,TNA,TNI,Attrition,NHT/PKT Refresher Design & develop the regular assessments Track individual performance. Required Candidate profile Communicating with teams,Managers & relevant stakeholders to identify training needs. Design content & develop training programs. Revise and update the content when required.

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10.0 - 13.0 years

9 - 14 Lacs

Hyderabad

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Criteria or Skills: Minimum 6+ years in medical coding, currently in a team handling (assistant/associate/deputy manager role) role Possess a mandatory coding certification (CPC/CIC/COC/CCS/AHIMA certified) Advanced expertise in coding denials/Denial management Prior team handling (preferably training team) experience is must Excellent communication and client handling skills Working knowledge in office products especially advanced excel. Job Description: Manage effective training delivery as per the operational requirements Work in new project transitions along with operations to design the onboarding and training workflows as required. Publishing Quality trends analysis & ensuring the delivery of timely webinars based on the mitigation plans designed to improve quality for Inpatient/outpatient work groups Possess Multi-dimensional/ Multi- specialty coding awareness to ensure effective dealing with varied customer requirements Work closely with operations and quality teams to build uniform coding workflows across specialties Drive process improvement initiatives by self and through team to implement quality and cost-effective training strategies to the business Work with onshore training counterparts to ensure the proper training practices are being followed across the board and drive the uniformity between onshore and global teams Handle client escalations in related to knowledge gaps and design remedial education plans to derive effective outcomes Strategize for effective training team building to handle all the aspects of coding business across specialties. Create a strong knowledge bench and provide the ease of use for operations during their project alignments Participating in client call, meetings & KT sessions

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12.0 - 16.0 years

17 - 22 Lacs

Bengaluru

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Job Summary: The Senior Manager Training (Medical Coding) is responsible for strategizing, designing, and delivering training programs that enhance the technical competency of coders in alignment with industry standards and client requirements. This role focuses on developing high-performing medical coding teams through robust onboarding, upskilling, and quality enhancement initiatives. The role also includes mentoring a team of trainers and collaborating with operations, quality, and HR teams. Key Responsibilities: Training Strategy & Planning Design and implement the overall technical training strategy for medical coding teams (IPDRG). Conduct training needs assessments in collaboration with business stakeholders. Create annual and quarterly training roadmaps for new hires and existing employees. Program Development & Delivery Develop and update training content, manuals, and e-learning modules in line with current CPT, ICD-10, and HCPCS coding guidelines. Oversee delivery of new hire training (NHT), refresher training, cross-training, and certification prep (e.g., CPC, CCS). Ensure effective use of training tools, simulations, and assessments to evaluate knowledge retention. Team Leadership & Development Manage a team of technical trainers and senior trainers; provide coaching, support, and performance feedback. Build internal capabilities through Train-the-Trainer (TTT) programs and leadership development of trainers. Align training KPIs with business goals and continuously track trainer effectiveness. Quality & Compliance Collaborate with the Quality and Compliance teams to address audit findings, quality trends, and RCA-driven training. Ensure all training programs meet HIPAA regulations, payer guidelines, and client-specific standards. Support coders in achieving and maintaining relevant certifications and CEUs. Stakeholder Collaboration Partner with operations, client services, quality assurance, and HR to drive productivity and accuracy improvements through training. Present regular reports on training metrics, effectiveness, and ROI to senior leadership. Support transitions and ramp-ups with customized training plans for new projects or client accounts. Requirements: Education : Any graduate; Certification in CPC, CCS, or equivalent is mandatory. Experience :13+ years in medical coding, with 5+ years in training leadership roles. Exposure to IPDRG coding is essential. Skills : Expertise in CPT, ICD-10, and HCPCS coding guidelines. Strong instructional design and facilitation skills. Experience with LMS and e-learning tools. Ability to analyse training impact using quality and productivity metrics. Key Competencies People management and leadership Technical acumen in coding standards and compliance Strategic planning and execution Communication and stakeholder management Analytical thinking and continuous improvement mindset Relevant Experience candidates can share cvs to dp@talentqs.com or whats up to 8885935810 for more details

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2.0 - 6.0 years

3 - 7 Lacs

Visakhapatnam

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Job Track Description: Assists others in achieving goals. Broad technical expertise and industry knowledge. Ability to manage hiring and termination actions and training for multiple employees. Manages performance appraisals and pay reviews for team members. Accountable for functional, operational, and program management. General Profile. Supervises daily tasks of the business, technical support and production teams Responsible for team results Works within established precedents and practices. Evaluates and organizes information to solve for problems and challenges Ability to work without supervision. Functional Knowledge Comprehensive understanding of processes, procedures, systems, and concepts. Business Expertise Ability to coordinate team efforts to achieve overall company and client goals. Impact Directly impacts the quality of services provided Supports and trains team members to impact end user experiences Leadership Provides supervision including coaching and quality checks to support associate progress Problem Solving Solves problems and evaluates possible solutions using past technical experience. Interpersonal Skills Strong communication skills to share ideas and information. Responsibility Statements Delivers quality, productivity, and compliance KPI reports. Coaches and gives feedback to team members to enhance performance. Shares processes and business updates with the team. Supervises the team to identify coaching opportunities. Recommends training interventions when necessary. Outlines best practices for associate growth and improvement. Performs other duties as assigned. Complies with all policies and standards. Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded:click here to access or download the form. Complete the form and then email it as an attachment toFTADAAA@conduent.com.You may alsoclick here to access Conduent's ADAAA Accommodation Policy. At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent.

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1.0 - 6.0 years

3 - 4 Lacs

Noida, Thane

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Role & responsibilities Key Responsibilities: Design and deliver comprehensive training programs for new hires and existing employees in insurance back office processes. Train teams on policy issuance, renewals, endorsements, claims processing, and documentation management. Maintain updated knowledge of insurance products, regulations, and process workflows. Evaluate the effectiveness of training through assessments, feedback, and performance monitoring. Coordinate with operations and quality teams to identify training gaps and design refresher modules. Prepare training schedules, manuals, modules, and presentations. Maintain training MIS, track attendance, and prepare training reports for management. Ensure 100% compliance with client and process standards. Support process transitions and implement best practices across teams. --- Requirements: Bachelor's degree (preferred in commerce, business, or insurance-related fields). 1 to 2 years of experience as a process trainer, preferably in the insurance domain (back office). In-depth knowledge of insurance processes, products, and compliance norms. Strong facilitation, presentation, and communication skills. Shift time - Day shift contact below:- HR Manager - Pinky Yadav Phone No - 7977519951 email - pinkyy@eosglobe.com Location - Noida & Thane Preferred candidate profile

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7.0 - 12.0 years

12 - 16 Lacs

Kolkata

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Leading BPO in Kolkata Hiring for Process Training Manager International Travel Voice Process International Voice Experience is Mandatory Must be working as Training Manager or Tenured Deputy Manager Training on papers Looking for Immediate Joiners Shifts 24*7 CTC UPTO 16LPA based on Last CTC Role & key Responsibilities Represent client calls and calibrations. Planning of Ramp & Backfill batches. Client Interaction with clear view Value Add to the client from the process improvement standpoint. Work closely with Ops and Quality team to design action plans to bridge Product/process related knowledge gaps. Responsible as per defined monthly/quarterly/yearly Training scorecards and PLA (Performance level agreement) Responsible for managing retention during training across New Hire batches Manage/create process SOPs and training refreshers Drive C-Sat & E-sat initiatives to add value to the Process and customer Support administrative tasks Manage training MIS for classes and other related training work Interdepartmental coordination & communication Should be able to contribute to process improvements and innovation in the training function Update oneself regularly with Company policies & report any Security Incident that is observed Keep Companys and Customer information confidential and not disclose to unauthorized individuals and outsiders Willing to work 6 days a week and on rotational shifts in a 24/7 environment. Night shift in scope Key Skills and knowledge: Excellent communication skills Fluent in English Proficient in MS Office Working Experience in the Travel Industry (Preferred) Good people management, Interpersonal skills and Teamwork Continuous Process Orientation Ability to prioritize Ability to meet deadlines Detail oriented Ability to work under pressure Time Management Educational Qualification: Graduate / Postgraduate Interested candidates can mal their cv at simmi@hiresquad.in or call at 8467054123

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4.0 - 8.0 years

5 - 6 Lacs

Chennai

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Exclusive Walk in Drive - US Healthcare RCM Trainer - 31st May 2025 Date : 31st May 2025 Venue : HCL Tech , 138, 602/3, Medavakkam High Road, Elcot Sez, Sholinganallur, Chennai, Tamil Nadu 600119. POC : Shinaz JOB SUMMARY We are seeking a knowledgeable and experienced US Healthcare RCM Trainer to join our team. The ideal candidate will be responsible for training employees on various aspects of revenue cycle management, including insurance processing, registration, eligibility, claims management, billing, collections, and denials. The trainer will develop and deliver training programs to ensure that employees are well-versed in RCM processes and best practices. Role & responsibilities Train new agents on client-specific processes and ensure they are process-ready with the necessary skills. Evaluate, Review and identify training needs to equip staff with essential knowledge. Assist in developing training standards and assess performance. Update and keep training materials current. Collaborate with stakeholders on training methods and scoring. Implement feedback from training managers and leads for improvements. Responsible for maintaining high throughput from training to production. SKILLS AND COMPETENCIES Effective public speaking and presentation skills Skilled in engaging and motivating trainees Comprehensive understanding of US healthcare and RCM Advanced interpersonal, presentation, and written communication skills. FORMAL EDUCATION AND EXPERIENCE Graduation in any stream 1-2 years of full-time trainer in US healthcare and provider RCM

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4.0 - 8.0 years

5 - 7 Lacs

Bengaluru

Work from Office

Greetings from Sagility ! Immediate hiring for Process trainers from International contact centers . Looking for experienced voice process trainers which supporting in training for USA , UK , Australian market for voice process. 1 years of experience as on process trainer is mandatory . Mandatory Skills: Ideal candidature should have over all 4+ years of experience. Mandatory experience as process trainer on paper should be from the background of international Voice. Job description: Schedule appropriate training sessions for new and existing employees Stay updated with the best training methods and modules Plan and implement an effective training curriculum Prepare hard copy training materials such as presentations, video module Should train freshers and existing employees in a batch-wise manner Collaborate with management to identify training needs for all employees Review training needs monthly Schedule and perform pre- and-post-training assessments and monitor progress Job Requirements: Must have experience in training multiple and large batches Should have a clear understanding of the Trainer role and must have Proven Coaching abilities Should have strong exposure on TNA/TNI Experience in creating and developing training content such as modules and process SOPs Desired profile: Excellent communication, presentation, and interpersonal skills. Proven ability to build and maintain strong and effective customer and internal relationships Well versed in Soft Skills and training methodologies Knowledge of US culture Solid knowledge of the latest corporate training techniques Client Management skills Good with MS Office (Excel, Word & Power point) Excellent time management and organizational skills Must demonstrate the ability to work independently & prioritize multiple objectives in a rapidly changing environment Qualifications and Education and Mandatory Requirements: Bachelor Degree is must. Should have good experience on classroom training and prior experience in handling batches of fresher and existing folks Excellent facilitation, coaching (both in the virtual and F2F environment) Should have good exposure on MS Excel, word and PowerPoint I ould have excellent English communication skills and facility skills should be flexible to work in the shifts. Interested folks can please share your updated resume to : sunkari.srikanth@sagilityhealth.com or what app on : 8309217838

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2.0 - 7.0 years

3 - 4 Lacs

Mangaluru

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Role & responsibilities Prepares new sales representatives by conducting orientation to sales process, develops individual coaching plans, provides resources and assistance, and schedules orientation drive-alongs with senior representatives. Conducts exercise sessions for new and current sales employees. Observes sales encounters and collects feedback, results, and performance data of trainees after sessions. Coordinates with other sales trainers and sales managers. Structures training plans to meet financial objectives. Hires and onboards new sales trainees. Updates job knowledge by participating in educational opportunities and reading professional publications. Preferred candidate profile Advanced customer service and time management skills Excellent oral and written communication skills Ability to design effective training programs Outstanding coaching skills Great organizational and interpersonal skills Ability to measure performance Experience with building and developing teams Education and Experience Requirements Bachelors degree in business administration or a related field At least two years of experience as a sales coach, training specialist, or a similar position In possession of certifications in sales training

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9.0 - 14.0 years

7 - 16 Lacs

Noida, Kolkata, Hyderabad

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Hiring Manager Training and Sr Manager Training on the paper form BPO Industry NHT, OJT, Refresher training TNA TNI TTT Work from office Kolkata only not for Delhi/NCR neither Bangalore and Hyderabad APPLY those who can relocate in Kolkata Required Candidate profile Work from office Kolkata only not for Delhi/NCR neither Bangalore and Hyderabad APPLY those who can relocate in Kolkata Call/WhatsApp cv to Sri 8851792136 Neha8287267407 Perks and benefits Fix Salary + lucrative Incentives

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6.0 - 11.0 years

9 - 12 Lacs

Gurugram, Delhi / NCR

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Role & responsibilities Devise technical training programs according to organizational requirements Produce training schedules and classroom agenda Determine course content according to objectives Prepare training material (presentations, worksheets etc.) Execute training sessions, webinars, workshops etc. in groups or individually Arrange for and conduct on-site training when needed Keep and report data on completed courses, absences, issues etc. Observe and evaluate results of training programs Determine overall effectiveness of programs and make improvements Preferred candidate profile Proven experience as technical trainer Knowledge of modern training techniques and tools in technical subjects Experience in designing technical course content Ability to address training needs with complete courses Working knowledge in MS Office (especially Powerpoint) Outstanding communication skills and comfortable speaking to crowds Excellent organizational and time-management abilities Perks and benefits

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5.0 - 10.0 years

6 - 7 Lacs

Kochi, Hyderabad, Pune

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Candidate should be working as a Team leader / Quality analyst / Trainer / SME on papers in US Healthcare for Claims adjudication process. Qualification - Graduate Shift - US rotational shifts Work Location - Chennai / Bangalore Required Candidate profile Immediate Joiners OR Max 1 month notice period candidates can apply Call HR Sadiq @ 8904378561 for more details.

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2.0 - 5.0 years

2 - 3 Lacs

Koraput, Ranchi, Bhadrak

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We are seeking an experienced and qualified Retail Trainer to provide high-quality training to our candidates. The ideal candidate should have Fluency in English language & Hindi, with a strong background in Training

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2.0 - 6.0 years

4 - 8 Lacs

Patiala

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Delhi Public School Patiala is looking for Trainer to join our dynamic team and embark on a rewarding career journey. Identifying training needs : Assessment of employee skills and knowledge gaps to determine the type of training required. Designing training programs : Creating customized training programs that meet the specific needs of the organization and its employees. Delivering training sessions : Leading classroom-based or online training sessions, using a variety of teaching methods to engage participants and enhance learning. Evaluating training effectiveness : Monitoring and evaluating the impact of training programs on employee performance and business outcomes. Keeping up to date with industry developments : Staying informed of new trends and developments in the training field to ensure the organization's training programs remain relevant and effective.

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2.0 - 4.0 years

3 - 6 Lacs

Hyderabad

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We are looking for motivated and experienced learning and development professionals for our L&D team at the below mentioned location. He/she shall be responsible for managing and conducting the training and induction process for new joiners at the designated training centers. Key responsibilities comprise: 1. Managing the induction training process for new joiners by directly imparting training and coordinating with other designated trainers 2. Identify corrective, periodic, promotion etc. training needs and conduct periodic and targeted training as per identified needs 3. Participate in the training curriculum and training framework development process from time-to-time. 4. Directly improve the trainee to final joiner count through effective and engaging trainings. Requirements & Skills 1. A total work experience of 2+ years in training and L&D in retail financial services businesses for ex: NBFCs, NBFC-MFIs, HFCs, SFBs etc. 2. Experience in operational role in Microfinance shall be an added advantage. 3. Proactive and independent with the ability to take initiative 4. Excellent communication skills verbal and written 5. Proficiency in Powerpoint, e-learning tools, training content development If interested, share your updated CV on nisha.bhati@sindhujamicrocredit.com

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1.0 - 4.0 years

3 - 5 Lacs

Noida

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Urgent hiring for Process Trainer role at IEnergizer Noida!!! Click Here to Apply 9711881552 Designation: Process Trainer/Sr. Process Trainer Roles and Responsibilities: - Trained New Hired Trainee, conduct daily assessments, mock calls and designed Training Materials, Questionnaires and necessary tools. Train the trainees on essential customer service skills such as problem-solving, empathy and customer centric behavior. Monitoring and evaluating the performance of new and existing employees. Pre and Post Shift Briefing and download of every recent update on floor. Preparing reports like Training Calendar, maintaining Batch Tracker, attendance, RAG report and Calibrations etc. Collaborating with other trainers, SMEs, supervisors and managers to identify training needs and develop strategies. Conducted TNI, Refresher Trainings and Mapping their Efficacy for Improvement Ensuring timely delivery of training batches on floor along with supporting OJT Daily Dip check, monthly PKT through Gamification and shared reports with clients. Conducted Supervisor meet once in a week with OPS, Quality regarding the process updates. Desired Candidate Profile: - 1-4 years of experience in Process Training or Product Training in BPO/Call Centre industry. Excellent communication, presentation, and facilitation skills with the ability to engage diverse audiences. Proficiency in MS Office applications (Word, Excel, PowerPoint) for report preparation and presentation purposes. Perks & Benefits: - Corporate work environment Job Location - Noida Sec 60. Salary 45K Work From Office Interested candidates are requested to connect on below mentioned contact no. HR SHOBHA - 9711881552 We are looking for immediate joiners!!!

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4.0 - 9.0 years

6 - 10 Lacs

Bengaluru

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Conduct new hire training and process refresher sessions for existing staff. Deliver engaging classroom and on-the-job training using various techniques and tools (e.g. LMS presentations role plays). Evaluate the effectiveness of training programs through assessments feedback and performance analysis. Monitor trainee performance and provide timely feedback and coaching. Collaborate with operations Quality and HR teams to ensure alignment of training goals with business needs. Identify process gaps and recommend training interventions for improvement. Maintain training records and generate regular reports on training progress and outcomes. Contact Person: Geethapriya Contact Number: 9840033492 Email ID: Geethapriya@gojobs.biz

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4.0 - 9.0 years

4 - 7 Lacs

Bengaluru

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Job Overview: We are looking for an experienced and dynamic Process Trainer for our International Voice Process team based in Bangalore. The ideal candidate will have a total of 4+ years of professional experience including at least 1 year in a training role. This role is responsible for delivering process training to new hires and existing employees to ensure high standards of customer service and compliance with client requirements. Key Responsibilities: Deliver effective process training sessions for new hires and existing agents in the International Voice Process domain Evaluate training effectiveness through assessments, feedback and performance metrics Conduct refresher training based on performance gaps and process updates Perform regular call audits and provide constructive feedback and coaching Work closely with operations, quality and HR teams to align training with business goals Maintain accurate training records and reports Develop and update training content, SOPs and manuals Facilitate floor support post-training to ensure successful nesting and transition Ensure adherence to training schedules and timelines Skills & Attributes: Proven experience in training delivery in a BPO or call center environment Excellent verbal and written communication skills in English Strong presentation and facilitation skills Good understanding of International Voice Process standards and customer service metrics Ability to manage multiple training batches and adapt to changing needs High attention to detail and organizational skills Proficient in MS Office and LMS tools Positive attitude with a focus on team collaboration and performance improvement Contact Person- Anusiya Contact Number- 9840114871 Email - Anusiya@gojobs.biz

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1.0 - 5.0 years

3 - 7 Lacs

Jaipur

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About ALLEN Digital Allen Digital is the outcome of a strategic partnership between Allen Careers Institute and Bodhi Tree Systems, which aims to ensure tech enablement for millions of students Allen Digital seeks to build an EdTech platform that provides students everything a classroom cannot Allen has the backing of some of the best names in business, education, and technology With 36+ years of industry leadership, Allen is poised to revolutionise education through its enhanced technology platform. At Allen, we help students prepare for medical and engineering entrance exams such as the National Eligibility cum Entrance Test (NEET), JEE Entrance Examination (JEE Mains & Advanced), and school/board exams, including Olympiads, NTSE, etc. About the role : The Trainer is responsible for developing and delivering training programs that enhance the skillset of Student Advisors . This role involves creating instructional materials, conducting training sessions, conducting periodic knowledge assessment activities, new information dissemination, and evaluating the effectiveness of training programs. Roles & Responsibilities : Conduct Induction training & briefing sessions for new hires and exiting team members, ensuring high-quality delivery and effective knowledge transfer. Assist in designing engaging training modules, workshops, and other learning resources. Create and maintain a centralized repository of training materials, including manuals, videos, presentations, and interactive modules. Conduct periodic assessments and generate TNA for the support and sales team Evaluate training effectiveness and make improvements based on feedback and performance metrics. Collaborate with management to ensure alignment of training programs with business objectives. Desired Skills and Experience: Strong communication and presentation skills. Ability to create engaging and effective training materials. Extensive Proficiency in MSOffice Suite ( Power Point & MS-Excel ) , HTML & Salesforce CRM Strong analytical skills to assess training needs and effectiveness. Excellent time-management skills. Experience working with eLearning software tools, e.g LMS, Articulate Storyline, Articulate, Adobe Captivate and Camtasia etc. Understanding of adult learning principles, instructional design, and scenario design Willingness to travel Qualification Graduate / Post Graduate in any discipline Desirable : Train the trainer certified | Certification in Soft Skills Experience3-5 years of delivering training to a range of learner audiences. Show more Show less

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1.0 - 4.0 years

2 - 4 Lacs

Bengaluru

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Role & responsibilities *Excellent presentation, facilitation, and public speaking skills, with the ability to engage diverse audiences. *Preparation of TNI and conduct comprehensive evaluations to maximize knowledge retention and enhance overall efficacy. *Onboard new hires and assign them to appropriate training sessions, ensuring timely delivery to the production environment. *Develop and deliver comprehensive training programs based on the business requirements *Assess team member performance to identify areas for improvement and develop glidepath for the new hires *Strong verbal and written communication skills in English *Monitor and manage employee attendance and mandatory training sessions and performance during training and nesting phases *Deliver NHT/ Vertical, Refreshers and Cross trainings sessions *Demonstrated ability to design and develop engaging training materials using various instructional design methodologies *Experience with virtual training platforms (e.g., Zoom, Microsoft Teams) and e-learning authoring tools *Familiarity with Learning Management Systems (LMS) administration *Ability to work independently and collaboratively within a team *Excellent problem-solving and analytical skills *Effective coaching and feedback mechanism required to coach the new hires *Proficiency in Microsoft Office Suite (Word, PowerPoint, Excel) *Understanding of adult learning principles and training evaluation methods *Adaptability and a proactive approach to learning and development *EWS and its importance to identify the attrition during the training and nesting phases *Minimum of 1 year of proven experience as a Corporate Trainer, preferably within a multinational or Indian-based organization Bachelor's degree is mandate for this role Intrested Candiadtes Contact At 9996331109

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4.0 - 9.0 years

5 - 8 Lacs

Hyderabad

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Job Title: Lead - New Hire Training Location: Hyderabad Shifts: Rotational Company Description: You are joining Sutherland, a global business transformation company offering an integrated set of back-office and customer service support services. One of the largest, independent process transformation companies in the world, Sutherland serves marquee clients in major industry verticals. With our head office in Rochester, New York, USA, Sutherland spans 60 location across 19 countries supporting 8 industries, focusing on delivering results that businesses can see, resulting in improved experiences that their customers can feel. As a Trainer, you will deliver and evaluate soft & technical skills training on all aspects of client training. Job Description: You are also expected to: - Create, facilitate and/or revise training materials and documents to equip staff with fundamental skills and knowledge - Fill out accurate reports - Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet company expectations - Facilitate all aspects of a multi-week transmission and blended type new hire training & nesting - Facilitate all aspects of floor-training and BQM Training for the program - Responsible for self-skilling & certification during periods of un-activity (classroom) - Supervise and coach learners in nesting & BQM type environments - Facilitate multi-hour product, behavioural or tool change type learning experiences - Oversee new hire progression and enhancement training; provide feedback and implement appropriate solutions; and - Coach and give feedback to trainees to help them fulfil performance metrics - Coach and provide feedback and supervision during OJT/Nesting/TQ/Evolution Qualifications: Our most successful candidates will have: - Earned a Bachelors degree in any field - At least 3-7 years of work experience as a Trainer - Excellent working knowledge on Microsoft Office applications (Excel, PowerPoint, Word and Outlook) - Strong English verbal and written communication skills - Strategic in developing solutions and process improvements - Willingness and ability to work in a shifting or graveyard schedule

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4.0 - 9.0 years

7 - 11 Lacs

Navi Mumbai, Mumbai (All Areas)

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Job Title: Associate Manager New Hire Training Location: Mumbai Company Description: Sutherland is seeking an attentive and goal-oriented person to join us as an Associate Manager - New Hire Training. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you! Job Description: New Hire Training: Conduct comprehensive onboarding programs for new employees, ensuring they understand operational processes, tools, and best practices. Provide hands-on training and shadowing sessions tailored to PRA, CRA, Interline Proration, and Fare Audit processes or a combination of any of these Ongoing Training for Existing Agents: Identify skill gaps through assessments and feedback and create targeted upskilling programs. Deliver refresher courses, process updates, and compliance training regularly. Training Content Development: Design and update training manuals, job aids, e-learning modules, and other supporting materials. Collaborate with subject matter experts to ensure content accuracy and relevance. Performance Evaluation & Support: Assess trainees’ performance through tests, role plays, and practical evaluations. Provide coaching, feedback, and support to agents post-training to ensure on-the-job effectiveness. Reporting & Continuous Improvement: Maintain detailed training logs, performance reports, and improvement plans. Stay updated with industry standards and changes in airline accounting practices to continually enhance training effectiveness. Qualifications: Should have trained people on programs like PRA \ CRA, Interline proration, Fare audit or Fare distribution programs Has been working on airline processes for 3+ years. Understands GDS and BSP \ ARC reporting tools. At least 1 year of work experience as a trainer - Excellent working knowledge on Microsoft Office applications (Excel, Powerpoint, Word and Outlook) - Strong English verbal and written communication skills Strategic in developing solutions and process improvements Willingness and ability to work in shift and open to travel to train people

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1.0 - 5.0 years

3 - 7 Lacs

Bengaluru

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Greetings for The Job Factory !!!! Job description: Job Title: Process Trainer Job Type: Full-time (Rotational Shifts & Rotational Week-offs) Minimum 1 yrs of International voice Process Trainer on paper is mandatory For More Details Call : HR Smitha @ 9880964847 (Call or whatsapp ) Candidate with relevant Experience you please call 30 Days notice period is fine Responsibilities of a Process Trainer : Developing training modules and materials tailored to specific processes Conducting interactive training sessions and workshops Assessing employee performance and providing feedback Updating training materials based on process changes or improvements Maintaining records of training activities and employee progress Requirements and Skills : Proven experience as a process trainer or similar role Excellent communication and presentation skills Ability to assess and address individual training needs Familiarity with modern training techniques and tools Strong organizational and team management skills International BPO experience required Comfortable for rotational shift/ rotational off Regards, Smitha HR TEAM

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1.0 - 5.0 years

3 - 4 Lacs

Navi Mumbai, Ahmedabad, Mumbai (All Areas)

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Greetings From Scorelabs ! Following the predefined session plan while delivering training to the identified youth Develop skills and knowledge on the identified subjects based on the curriculum that is designed Prepare learners to face interviews Required Candidate profile Should Have Minimum 1 year Of Exp Required Should Have Exp In Process Trainers , Ielts Trainers , Communication Trainers , Spoken English Trainers , Soft Skills Training Hr Ramana : 9550760771

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1.0 - 5.0 years

3 - 4 Lacs

Vijayawada, Indore

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Greetings From Scorelabs ! Following the predefined session plan while delivering training to the identified youth Develop skills and knowledge on the identified subjects based on the curriculum that is designed Prepare learners to face interviews Required Candidate profile Should Have Minimum 1 year Of Exp Required Should Have Exp In Process Trainers , Ielts Trainers , Communication Trainers , Spoken English Trainers , Soft Skills Training Hr Ramana : 9550760771

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