1439 Process Training Jobs - Page 27

Hiring Process Trainers Drive Date: 11th July 2025 Location: Kolkata CTC: 5 LPA Openings: 15

Job Overview: We are seeking a highly motivated and experienced Training Specialist to join our Claims Administration team. The primary focus of this role is to design develop and deliver comprehensive training programs that enhance the knowledge and skills of new and existing staff. The ideal candidate will have a strong background in training within the insurance or claims domain and a passion for continuous learning and development. Key Responsibilities: - Collaborate with Claims Administration leadership to assess training needs and define strategic learning goals. - Conduct onboarding training sessions for new hires ensuring alignment with workflows and processes. - Deliver ongoing training programs to enhance the skills and performance of current staff. - Facilitate training sessions through various channels in-person virtual classrooms webinars and one-on-one coaching. - Evaluate training effectiveness by collecting feedback and analyzing training impact on performance. - Partner with subject matter experts to ensure content accuracy and relevance. - Maintain comprehensive training records and prepare progress and outcome reports for management. - Develop and support e-learning content using digital tools and platforms. - Contribute training insights to cross-functional projects and strategic initiatives. - Prepare regular reports on training activities effectiveness and areas of improvement. Skills & Attributes: - 3+ years of experience in Customer Support domain and 1+ years of experience in Process Training preferably in insurance or claims operations. - Strong knowledge of claims processes and industry best practices. - Excellent presentation and communication skills across varied group sizes. - Strong organizational and multitasking capabilities. - Familiarity with instructional design principles and e-learning tools. - Analytical skills to assess training impact through measurable KPIs. - Technologically adept with experience in LMS platforms and multimedia content. - Adaptable proactive and committed to continuous improvement. - Collaborative mindset with the ability to engage stakeholders at all organizational levels. - Willingness to travel occasionally for onsite training sessions if required. Contact Person : Anusiya Y Contact Number : 9840114871 Email : Anusiya@gojobs.biz

Hi, Greetings from IGT Solutions We have and Immediate Opening for Team Lead- Training profile Interested candidates can share their updated resumes on swapnil.gupta@igtsolutions.com- 7042379178 Role Summary We are looking for an energetic Team Lead for BPO Training to design, implement, and manage comprehensive training programs for new and existing Business Process Outsourcing (BPO) operation. The ideal candidate is required to have a strong background in BPO operations, training, and process improvement with a focus on developing the skills of agents and other staff to meet performance goals. What you would be doing ? Training Delivery & Content Management : Overseeing new hire training, upskilling, cross-training, and refresher courses. Additionally, managing content creation for various processes (GF/PG). Trainer Leadership & Development : Leading and mentoring a team of trainers, coaches, and team leads to ensure effective delivery of training. Providing feedback and conducting performance evaluations for trainers. Trainer Grooming & Endorsement : Ensuring trainers are well-prepared and endorsed for delivery on both platform and technical skills. Training Needs Analysis (TNI/TNA) : Collaborating with trainers to design training plans that improve agent performance both in the classroom and live environments. Certification & Client Management : Securing client or internal certifications for training manuals and content, and seeking client feedback to ensure alignment. Project Management : Identifying projects that will improve key training outcomes such as throughput, attrition, and performance. Team Performance Management : Reviewing team performance regularly, providing feedback, and coaching lower-performing trainers or team members to improve. Audit Compliance : Ensuring that training programs meet both internal and external audit requirements and performance standards. Root Cause Analysis & Improvement : Conducting FMEA (Failure Modes and Effects Analysis) to identify training roadblocks and implementing corrective action plans. Stakeholder & Client Management : Maintaining strong relationships with internal and external stakeholders, including preparing business reviews and managing escalations. Forecasting & Planning : Estimating future training needs and planning resources accordingly. Qualifications: Education : Graduate in any discipline. Experience : At least 2+ years in a Senior Trainer or Lead Trainer role with experience in training delivery and content management. Skills : Strong presentation, facilitation, and coaching skills. Excellent written and verbal communication skills in English. Strong analytical abilities with attention to detail. Proficiency in MS Office. Ability to manage stretch targets and achieve results across multiple shifts. What's Expected: Ability to effectively mentor and lead a team of trainers. Passion for improving training effectiveness and meeting client and business requirements. Expertise in analyzing training data, identifying gaps, and creating actionable solutions. Strong stakeholder management skills, particularly with clients. What are you signing up for ? Competitive salary Health and wellness programs Career advancement opportunities Comprehensive career development Promising career progression Comprehensive training and development throughout your tenure World class work culture, you would not want to miss!

Hi, Greetings from IGT Solutions We have and Immediate Opening for Team Lead- Training profile Interested candidates can share their updated resumes on sonam.singh1@igtsolutions.com- 995350816 Role Summary We are looking for an energetic Team Lead for BPO Training to design, implement, and manage comprehensive training programs for new and existing Business Process Outsourcing (BPO) operation. The ideal candidate is required to have a strong background in BPO operations, training, and process improvement with a focus on developing the skills of agents and other staff to meet performance goals. What you would be doing ? Training Delivery & Content Management : Overseeing new hire training, upskilling, cross-training, and refresher courses. Additionally, managing content creation for various processes (GF/PG). Trainer Leadership & Development : Leading and mentoring a team of trainers, coaches, and team leads to ensure effective delivery of training. Providing feedback and conducting performance evaluations for trainers. Trainer Grooming & Endorsement : Ensuring trainers are well-prepared and endorsed for delivery on both platform and technical skills. Training Needs Analysis (TNI/TNA) : Collaborating with trainers to design training plans that improve agent performance both in the classroom and live environments. Certification & Client Management : Securing client or internal certifications for training manuals and content, and seeking client feedback to ensure alignment. Project Management : Identifying projects that will improve key training outcomes such as throughput, attrition, and performance. Team Performance Management : Reviewing team performance regularly, providing feedback, and coaching lower-performing trainers or team members to improve. Audit Compliance : Ensuring that training programs meet both internal and external audit requirements and performance standards. Root Cause Analysis & Improvement : Conducting FMEA (Failure Modes and Effects Analysis) to identify training roadblocks and implementing corrective action plans. Stakeholder & Client Management : Maintaining strong relationships with internal and external stakeholders, including preparing business reviews and managing escalations. Forecasting & Planning : Estimating future training needs and planning resources accordingly. Qualifications: Education : Graduate in any discipline. Experience : At least 2+ years in a Senior Trainer or Lead Trainer role with experience in training delivery and content management. Skills : Strong presentation, facilitation, and coaching skills. Excellent written and verbal communication skills in English. Strong analytical abilities with attention to detail. Proficiency in MS Office. Ability to manage stretch targets and achieve results across multiple shifts. What's Expected: Ability to effectively mentor and lead a team of trainers. Passion for improving training effectiveness and meeting client and business requirements. Expertise in analyzing training data, identifying gaps, and creating actionable solutions. Strong stakeholder management skills, particularly with clients. What are you signing up for ? Competitive salary Health and wellness programs Career advancement opportunities Comprehensive career development Promising career progression Comprehensive training and development throughout your tenure World class work culture, you would not want to miss!

Concentrix | Hiring Process Trainers Bangalore Drive Date: 11th July 2025 Location: Bangalore CTC: 7 LPA Openings: 15 We are looking for experienced Process Trainers for our International BPO Voice Process . Requirements: Minimum 1 year of experience as a Process Trainer in an international BPO (voice) process. Excellent communication skills . Graduates preferred; Undergraduates can apply if they meet experience and communication criteria. Key Responsibilities: Conduct new hire and refresher training. Create/update training content. Provide coaching, feedback, and floor support.

Leading BPO in Kolkata and Bangalore Hiring for Process Trainer International Voice Process(Mandatory) Require minimum 1year experience as Process Trainer in International BPO Immediate joiners/lesser notice period is prefered(NOTICE BUY OUT OPTION IS AVAILABLE) CTC UPTO 7LPA Shifts 24*7 5 Days Working Role and key responsibilities: Responsible for day-to-day functional direction of agents within the program training classroom environment, including student progress monitoring for the duration of training, providing coaching and developmental feedback and readiness recommendations. Utilize effective presentation and facilitation skills including creative training techniques and adult/accelerated learning techniques using a variety of training delivery modalities in a classroom environment. Prepare and present training materials through classroom learning, hands on demonstrations, and supporting activities. Accountable for achieving individual training performance metrics. Support and partner with Operations to transition agents from training to production environment, ensuring competency levels meet business standards Maintain relevant product knowledge for each account by taking calls, attending client and cross functional meetings (as needed), and side by side observations. Ensure effective, consistent communication with managers, peers, and other resource groups, including day-to-day informal interaction with clients. Measure the effectiveness of training programs using various feedback methods focus groups, interviews, and surveys that will lead to enhancement of training resources and programs based on results of evaluation. Recommend curriculum modifications to Training Manager/Supervisor on the basis of internal customer feedback and/or Training Needs Analysis .Participate and contribute to continuous learning culture by maintaining engagement on change management product and services releases, policies, processes, and procedures. Key Skills and Knowledge: Proven experience in training methodologies and soft skills (communication skills, critical thinking, time management, team building, etc.) Strong communication skills, both written and verbal Proficient in Microsoft Office Demonstrated ability to multi-task, prioritize, and meet timelines of deliverable. Self-starter, sense of urgency, and works well under pressure. Strong attention to detail Sense of professionalism and ability to develop good relationships. Interested candidates can call at 8467054123 or mail their cv at simmi@hiresquad.in

MedeXCode is looking for Pharmacovigilance Trainer to join our dynamic team and embark on a rewarding career journey Identifying training needs: Assessment of employee skills and knowledge gaps to determine the type of training required Designing training programs: Creating customized training programs that meet the specific needs of the organization and its employees Delivering training sessions: Leading classroom-based or online training sessions, using a variety of teaching methods to engage participants and enhance learning Evaluating training effectiveness: Monitoring and evaluating the impact of training programs on employee performance and business outcomes Keeping up to date with industry developments: Staying informed of new trends and developments in the training field to ensure the organization's training programs remain relevant and effective

Role & responsibilities Designs training & test modules based on needs Maintains regular correspondence with the clients to clarify process updates and percolates it to Operations Resolves issues pertaining to process knowledge with clients Ensures that Quality, CSAT, Resolution scores for the batch meets the defined norms within the first month of production Conducts interviews & coordinates with HR for recruiting trainers / trainees Ensure 100percent adherence on client driven SOP & BEST T&D compliance Prepare Trainers through TTT/ Platform skills certification Liaises with Central MIS / Admin dept / HR / Payroll for training resource availability Coordinates with all stakeholders to ensure New Hire training process runs effectively Prepare and attend all business / client reviews& work on the action plans to improve business performance Understanding of root cause analysis & reasons to better performance Interacts with IT team for creation and deletion of Ids for new team members Delivers Customer Service with Sales Process Excellence and Process Improvement Initiatives Supports Innovation & Continues Improvement to uplift sales performance Engaging ommunication Coaches & Develops Others Support and monitor new trainees during the OJT (On the Job Training) period Create new product specific sales training curriculum Knowledge of training ideologies (Kirkpatrick model, KSA, TNA, TNI etc) Directly share cv at Vaishali.vaishali27@teleperformance.com

Training Delivery & Facilitation Conduct engaging induction, brand, selling skills, and customer service trainings for new and existing staff. Facilitate upskilling sessions based on business needs (e.g., NPS, VM, watch complications, clienteling).

develop soft skills training culture, design, deliver training programs, Internal Trainer enhance learning, culture by introducing, coordinating various learning initiatives, Organizational needs Training process logistics coordination Required Candidate profile Proficiency in E-learning Platforms, LMS, MS Powerpoint Experience with collaboration tools like Ms Teams, Zoom, Google Workspace for virtual training, training, Communication, presentation

Process Trainer for an International BPO Trainer Should have exp handling NHT Batches & Coaching employees Location-Bangalore Shift- 24*7 Voice Process Exp is Mandatory Excellent Comms Salary-:Upto 7 LPA Call@9205503253 / 9953262467 Required Candidate profile Must have good knowledge of Training Modules Minimum 2 Years Experience in International BPO as Trainer into International Voice process Sal Upto 7 LPA Call @9205503253 /9953262467

Process Trainer - Bangalore Expereince in Training International Voice process is Mandatory Complet work from office Night shifts Whitefield, Bangalore Conducts training classes for employees on the features and operation of products and technology, client tools, processes, including basic soft skills. Responsible for design and update of basic level training materials and courses based on client or internal needs. Organizes training content in a clear sequence for delivery. Works with subject matter experts to keep content current and effective. Reviews and prepares training resources and materials to deliver classes. Collects training feedback from participants. Conducts "train the trainers" sessions, as necessary. Analyzes, produces, and distributes training reports. Guides other trainers and assigns tasks. Performs other duties as assigned Complies with all policies and standards Share the updated resume to saanvi.v@conduent.com / Nallamilli.Veeraraghavareddy@conduent.com / Sumathi.Radhakrishna@conduent.com Regards, Saanvi

L&D Specialist / Process Trainer Location: Salt Lake, Kolkata, India Qualifications: Bachelors or Masters degree in Science, Commerce, Humanities, Computer Science, or related fields 5+ years of industry experience with at least 2–3 years in L&D or training roles in IT- enabled environments Exposure to cross-cultural or overseas client projects Certifications in L&D, Instructional Design, IT, or relevant domains are a plus About iMerit: iMerit delivers high-quality data annotation and content services that power advanced AI and Machine Learning solutions for global clients. With a diverse and inclusive workforce, iMerit operates across delivery centers in India, Bhutan, and the US. The company works across domains like Autonomous Mobility, Medical AI, Finance, Geospatial Technology, and more. Role Summary: We are hiring a dedicated LiDAR Trainer (L&D Specialist) to join our Learning & Development team at iMerit. As a LiDAR Trainer, you will play a vital role in shaping the technical capabilities of our delivery teams by imparting deep knowledge of LiDAR annotation workflows, client-specific tools, and project guidelines. You will be responsible for designing and delivering effective training programs focused on 2D/3D data labeling, cuboid and polyline annotation, multi-sensor fusion, and LiDAR segmentation. Your responsibilities will include: Preparing and conducting structured training sessions for new hires and existing team members. Developing training materials, assessments, and hands-on modules based on project requirements and evolving client standards. Analyzing learner progress and production data to identify knowledge gaps and implement targeted upskilling. Providing on-floor support during live production and ensuring seamless knowledge transition. Driving continuous learning initiatives to align with quality and productivity goals, directly impacting successful project delivery. This role is critical to enabling high-quality, high-accuracy data labeling, which powers the training of cutting-edge AI and autonomous systems. We’re looking for someone with strong LiDAR annotation expertise, a passion for teaching, and the ability to adapt training approaches to meet diverse learner needs. Key Responsibilities: Client Instruction & Gap Analysis: Analyze complex client instructions and convert them into effective learning points. Identify instruction gaps, edge cases, and clarification needs. Collaborate with clients and internal stakeholders to resolve ambiguities. Training Design & Delivery: Develop structured training plans, PPTs/manuals, and teaching aids. Deliver engaging virtual or classroom sessions across projects/domains. Facilitate cross-functional and refresher training as required. Assessment & Evaluation: Design pre/post assessments to measure knowledge and process understanding. Analyze learner performance and production quality to identify retraining needs. Monitor the effectiveness of training via feedback and performance improvements. Production & Floor Support: Resolve queries related to tools or client processes during live production. Escalate issues to subject experts as needed. Provide timely support for pilots/POCs and new project onboarding. Data Management & Reporting: Organize and verify data sources, transcriptions, and annotations. Handle exceptions and errors in the production environment effectively. Maintain MIS reports and communicate progress/delays with stakeholders. L&D Operations & Best Practices: Adhere to organizational SOPs, data security, and confidentiality policies. Utilize IT tools and learning platforms effectively for content creation and training delivery. Maintain cleanliness, professionalism, and time/resource efficiency. Skills & Competencies: Excellent communication, facilitation, and presentation skills Strong analytical thinking and problem-solving ability High attention to detail and process adherence Comfort with using tech tools, platforms, and productivity software (MS Word, Excel, PowerPoint) Effective time management, multitasking, and organizational skills Positive attitude and professional work ethic

• Min 3 years of experience in BPO Industry • Min1 year as a Soft Skill Trainer • Exp into E-commerce account will be added advantage • 6 days working (1 day rotational off) • Should be a TTT certified trainer • should be fluent in English & Hindi

Roles and Responsibilities Design and deliver training programs for process improvement initiatives, focusing on quality management systems (QMS) and customer service standards. Develop and maintain training materials, including presentations, handouts, and online modules. Conduct needs analysis to identify gaps in employee knowledge and skills related to QMS compliance. Collaborate with subject matter experts to create engaging learning experiences that meet business objectives. Monitor trainee progress, provide feedback, and evaluate program effectiveness. Desired Candidate Profile 1-6 years of experience in BPO or call center environment with a focus on process training. Strong understanding of QMS principles and practices; certification preferred. Excellent communication, presentation, and interpersonal skills; ability to work effectively at all levels within an organization.

Role & responsibilities Planing and executing Training Calendar and share with Training Lead and Regional Manager on the basis of Training need and operational priorities Manage Training Programs and their proper implementation for applicable functions. Visiting Cinemas as per the Training Process and Plan requirement with minimum 2 visits being executed for all assigned Cinemas/locations Conducting Preopening Training for new cinemas by preparing Training Plan/Calendar as per defined guidelines to meet the set goals of certifications and standards. Creates a highly effective training team (Asst. Managers - Training) in region that conducts training(s) as per requriement using suited mode of training (Theory, Classroom, Practical etc.) Preferred candidate profile Experience range 2-3 years Preferred industry QSR, Hotels or retail, candidates into training profile. Excellent communication 100% travelling profile Interested candidates kindly share your resume on anju@smart-source.in Regards, Anju Salunke Smart Source

Deliver product and process training for new hires and existing employees Develop training content Manage trg data Conduct tests etc Virtual training using digital platforms TNI and trg assessment Required Candidate profile Minimum of 2 years of experience in BPO training. Experience in real estate training is an added advantage. Strong communication and presentation skills Willingness to travel across India for training

As a Learning Experience Leader, think of yourself as a leader that sets the standards and expectations through your conduct, work ethic, integrity and character. You can also think of yourself as a creator in a way that you must create and deliver end-user, partner, and distributor training which includes curriculum, training, and exams, for all general preparatory courses prior to enterprise endorsement. You will also need to deliver preparatory training that is sufficiently technical, covering the basic skill requirements as identified by enterprise needs. You will also need to be able to deliver projects and motivate trainees through effective trainings. Think of yourself as a manager in terms of design, delivery, and you want to always continuously improve the training programs and the other learning opportunities across the organization. You will also amend and revise programs as necessary, in order to adapt to the changes occuring in the work environment. You will also act as the content expert and maintain relevant training documents and training materials for training conducted. Youre also a developer because you need to create effective induction programs. You will also need to monitor and review the progress of the trainees through questionnaires and discuss with the managers. You have to ensure that statutory training requirements are met and you must have an understanding of E-learning techniques, and where relevant, being involved in the creation and/or delivery of e- learning packages. You will also be researching new technologies and methodologies in workplace learning and presenting this research. You will also be a cop in a way that youll ensure that all trainees adhere to the companys Code of Conduct. Please Note - Candidate must have atleast 1 year of experience as a Process Trainer on papers in international process. Interested candidates can share their resume "rajal.garg@taskus.com" or call on 8141444230 Regards, Rajal Garg

Greetings we are looking for Process Trainer- International Service Desk in Mysore and Bengaluru *Kindly note this a work from office role with following job location available, cabs are provided by the company Profile - Process Trainer - nternational Service Desk Job location - Pune Qualification *Overall 4+ years of experience *1 year + Process Training Experience Salary - Upto 8 - 10Lpa Working days -5 (Rotational Shifts) To get your Telephonic interviews Scheduled Kindly call/ Whatsaap :"Process Trainer" call or wats app for details. * Honey 8871997083 * Khushi 7869457739 ## NO PLACEMENT CHARGES ## DIRECT INTERVIEW ## IMMEDIATE JOINING Thanks and Regards, Prajit Grover H.R Team KVC CONSULTANTS LTD.

Hello we are Hiring for a Voice and Accent trainer trainer for a leading ITES Company in Mysore. Roles and Responsibilities Conduct language and voice & accent training for employees as per organization standards. Designing and conducting regular training on soft skills, chat etiquette & grammar. Collating learning needs (behavioral/functional), standardize training, schedule a calendar, and conduct the training. Monitor and provide feedback for bottom performers. Ensure that the bottom performers move up the learning curve by means of special coaching sessions. Desired Candidate Profile Fluent in English Min. 14 year trainer experience in BPO Bpo Training experience Salary - 8.5 - 10lpa Lpa Job Location - Pune To know more about the same kindly reach out to our HR's *Khushi 7869457739 *Honey 8871997083 Warm Regards, Prajit Grover KVC CONSULTANTS LTD

Process Trainer in BPO experience in to collections outbound Health insurance Provident fund

Deliver product and process training for new hires and existing employees Develop training content Manage trg data Conduct tests etc Virtual training using digital platforms TNI and trg assessment Required Candidate profile Minimum of 2 years of experience in BPO training. Experience in real estate training is an added advantage. Strong communication and presentation skills Willingness to travel across India for training

Process Trainer Loc- Gurgaon Shift- Rotational Pkg- Upto 6.5 LPA Exp- 3+ yrs Contact Aparupa (9311697179) aparupa.imaginators@gmail.com Required Candidate profile Skills- Process Training, Product Trainer, International Voice Process, TTT, TNA, TNI, OJT etc.

Job description : Key Responsibilities Conduct induction training for new CSOs as per guidelines. Travel extensively (approx. 15 days/month) to deliver trainings. Prepare and finalize participant lists for each training program. Share finalized lists with cluster trainers to ensure readiness. Support and coordinate training programs across functions. Report training progress and outcomes to reporting authorities. Identify training needs at the regional level through performance feedback, assessments, and field inputs Share insights with HO L&D team. Prepare and submit monthly training action plans to the Cluster Trainer and HO to align with broader training objectives. Conduct post-training assessments to gauge impact. Maintain detailed records of training sessions, feedback, attendance and evaluations. Required Candidate profile Fluent in Telugu and English (written and spoken) Minimum of 2+ years in training roles, preferably in microfinance or financial inclusion sectors Strong facilitation skills, ability to tailor and deliver impactful trainings (classroom & field-based) Must be willing to travel at least 15 days a month for on-ground training and performance-based interventions Proficient in MS Excel, PowerPoint; capable of managing reports, trackers, and digital training data Excellent interpersonal and communication skills; ability to engage effectively with field staff and leadership Able to coordinate logistics, manage training resources, and handle budgets and reporting with accountability Prior experience in microfinance sector is preferred. Please share your profile on nandini.singh@satincreditcare.com

Job Title: TRAINER - TECHNICAL TRAINING AR Location: Coimbatore & Chennai Job Summary: We are seeking a knowledgeable and experienced RCM AR Process Trainer. The ideal candidate will have a strong background in RCM and AR processes and will be responsible for training and guiding our staff to ensure efficient and accurate management of accounts receivable. Key Responsibilities: 1. Should have worked in AR calling & denial management for a min of 3years 2. Should have hands on experience in MS office package preferably in Word, Excel and power point 3. Should have excellent com skill as the trainer will be involved in transition support and in orienting the leaders joining the organization 4. Exposure in dental billing/hospital billing 5. Experience as a Trainer/Process Coach/SME 6. Hands on experience in content development and ability to use Articulate, Adobe weaver etc. Qualifications: Education: Any Bachelors degree. Experience: 3.5+ years in medical billing and RCM in AR Domain, Must have Experience in Training Skills: In-depth knowledge of RCM processes, strong analytical and communication skills, and proficiency in relevant software. Interested candidates may please share their CVs at Shrikant.khochare@omegahms.com or via WhatsApp on 9004744373 .