1438 Process Training Jobs - Page 24

Job Description: Understand the quality requirements both from process perspective and for targets. To Train effectively the new joiners on Medical Coding concept with the guidelines. To monitor Trainees productivity and quality output per OJT glide path/ramp up targets. Providing continuous feeadback in a structured manner. Educating on the client specs and guidelines. Educating on the latest updates on the coding aspects. Carrying out one-on-one session on the repeated errors. To provide feedback on productivity and quality of trainees to Team Leads. To pass on the QC feedback effectively to the trainees. To help Team Leads in early confirmation of Trainees by providing the valuable inputs. Preferred candidate profile Minimum of 3 Years of Professional and Relevant Experience in Medical Coding with specialty MultiSpecialty. Extensive Coaching & Trainingas per process defined. Must have Variant Training & Coaching Strategy. Must have Coding Certification like CPC, CCS, COC, AHIMA. Any graduate will do.

Job Title: Team Leader / Senior Team Leader Service Line: Medical Coding Department: Operations Job Description: Monitor, identify and resolve performance/behaviour/attendance issues using prescribed performance management techniques. Monitor and act on personnel and disciplinary issues. Provide subject matter expertise to Quality Control Analysts in the team. Ensure training needs of subordinates are met. Adjust to the needs of meeting service level agreements under supervision of Operations Manager. Successfully complete all client related training and keep record of the same. Hold team meetings on a regular basis with direct reports. Communicate all process and client updates to direct reports within specific timelines and keep record for such updates. Act as single point contact for the assigned team members for all their job-related needs and create a harmonious work environment. Responsible for day-to-day functional supervision of work group, including work assignment and attendance monitoring; providing input into selecting, training, developing, and completing performance appraisal of work group(s) in accordance with the organizations policies and applicable compliance requirements. Job Specification: Minimum of 5/6 Years of Professional and Relevant Experience in Medical Coding with specialty EM. Must have experience in Client and Stakeholder Management, Team Management. Must have Coding Certification like CPC/ CCS/ COC/ AHIMA. Any graduate will do. Shift Details: General Shift / Day Shift Work Mode: WFO Interested can Share their CV on sneha.adidravidar@omegahms.com

Looking for 4+ years of experience in CommunicationTraining Domain - Learning and Development Location- Mysuru WFO| Rotational Shifts Any Graduate CTC- 9 LPA (62K in hand) Immediate joiners only Contact- 8529474615 Radhika

How to Apply: Interested candidates can send their resume to careers@itm.edu with the subject line: Application for Program Specialist Trainer. For any queries, call : Ms.Karishma Pattem :84339 73130 Perks & Benefits: Provident Fund (PF) & Gratuity Mediclaim Insurance 36 Paid Leaves per year Flexible & Supportive Work Environment Career Growth in EdTech & Training Industry Job Description: About the Role: ITM is hiring 2 dynamic and passionate trainers to join our Program Specialist team. In this full-time role, you will be conducting engaging and inspiring introductory workshops across Tier 1 and Tier 2 cities in India. If you love teaching, traveling, and motivating young minds this role is for you! Requirements: Excellent command of English (spoken and written) Strong public speaking, presentation, and interpersonal skills Confident, energetic, and passionate about teaching and mentoring Willingness to travel extensively (2025 days/month) Prior training/facilitation/public speaking experience is a strong advantage Bachelors degree or higher in any field (education-related fields preferred) Key Responsibilities: Conduct interactive and high-energy workshops in colleges and institutions across India Engage students through public speaking, storytelling, and dynamic facilitation Represent ITM as the face of its outreach and training programs Collaborate with the central team for training design, logistics, and impact measurement Ensure effective communication and feedback from each session conducted

The role of a Training and Development Manager involves overseeing all training programs and initiatives. You will be responsible for implementing, enhancing, and evaluating the effectiveness of training processes. Your role will also contribute to enhancing the key performance areas of the business. Conducting regular performance assessments and offering personalized coaching and feedback to employees will be a crucial part of your responsibilities. Additionally, you will be expected to train individuals working in AR Denial Management - Revenue Cycle Management and lead a team to ensure smooth process operations. Successful candidate must possess strong skills in client management, stakeholder management, and team leadership to ensure the success of training programs. Flexibility to work in US shifts is required for this position. Key Skills Required: - RCM Training - Training & Development - Process Training Industry Type: IT/ Computers - Software Functional Area: ITES/BPO/Customer Service Employment Type: Full Time, Permanent Role Category: Learning and Development If you are passionate about training and development, possess the mentioned skills, and are open to working in US shifts, we encourage you to apply for this role. Job Code: GO/JC/20228/2024. Recruiter Name: Rdivya,

Must have Min 1+yrs exp as a Process Trainer from Voice process Technical Support / Service Desk BPO. Process Training exp from Tech Support Voice process 6 days Working Fluent in English Call 8447780697 send CV monu@creativeindians.com

Job Title: Manager Medical Coding Trainer (ENM / Inpatient Specialty) Location: Hyderabad Experience: 10 + years Job Type: Full-time / Permanent Job Description: We are seeking an experienced Manager Medical Coding Trainer specializing in Evaluation and Management (E/M) or Inpatient coding to lead training team. The ideal candidate will be responsible for planning, designing, and executing training programs for new hires and existing coders, ensuring compliance with client and regulatory guidelines. Key Responsibilities: Develop and deliver training modules on ENM/IP coding based on AAPC/AHIMA guidelines. Conduct assessments, audits, and refresher training sessions. Oversee the performance of trainee batches and support transition to production. Stay updated with coding guidelines, payer-specific requirements, and industry trends. Provide feedback to management on coder performance and training effectiveness. Collaborate with QA and Operations teams for continuous coder development. Manage and mentor a team of trainers. Desired Candidate Profile: Minimum 10 years of experience in Medical Coding , with at least 3 years in a training leadership role. Strong domain knowledge in ENM (Evaluation and Management) or Inpatient (IP) coding. CPC/ CCS /CIC / COC certification is mandatory. Excellent communication, presentation, and analytical skills. Experience in developing training content and using LMS tools is an added advantage. Perks and Benefits: Competitive salary package. Interested candidates please share your resumes to thasleem.banu@yitroglobal.com

Role Training and development manager should devise plans and approach aligned to organizational training strategy, oversee its implementation and assess its outcomes. Identify training and developmental needs and drive suitable training initiatives that delivers successful business outcomes. Works across many departments to get employees up to speed in both their specific vertical, and the overall needs of the Account. Have backgrounds in business, leadership, human resources, development and education. Include enhancing employees skills, performance, productivity and quality of work DO Identifying and assessing future and current training needs Drawing an overall or individualized training approach Deploying a different variety of training methods for specified needs and outcomes Identify and assess future and current training needs through job analysis, career paths, annual performance appraisals and consultation with line managers Conduct effective induction and orientation sessions Monitor and evaluate training programs effectiveness, success and ROI periodically and report on them Manage training budget Provide opportunities for ongoing development Resolve any specific problems and tailor training programs as necessary Maintain a keen understanding of training trends, developments and best practices Mandatory Skills: Training (Ops). Experience:5-8 Years.

Role Purpose To handhold New Hires from their DOJ to the end of Process Training where all their issues are resolved. Manage, plan and allocate labs for training. Provide support to new hires on all logistics. Resolve challenges of the Training Delivery team to provide world class training experience. Connect with Training Managers for seamless training delivery. Roles and Responsibilities Core responsibility is to meet and connect with new hires on a daily basis to understand their issues Liaise with support functions for effective resolution of trainee issues Engage trainees in an effective manner during the Trainee Awaiting Training Phase in order to arrest infant attrition. Effectively audit training labs to check existing lab infrastructure and highlight any changes required Should be able to have excellent rapport with training and WFM stakeholders to understand training requirement and numbers and accordingly allocate and manage training labs Should be able to represent as a Wipro Brand Ambassador in front of new hires

Role & responsibilities: This position would include the mentioned set of responsibilities but not limited to: 1. Designing and delivering training programs for contact centre agents. 2. Preparing reports and analyzing data to assist management as they determine contact centre goals. 3. Evaluation Agent Performance and provide feedback to improve agent skills. Provide learning / coaching and taking corrective action, if necessary. 4. Observing the daily operations of contact centre employees, identify operational issues and identifying / suggesting possible areas of improvement. 5. Ensuring employees keep up their productivity and maintain high levels of customer satisfaction. 6. Working with other supervisors and management team members to support agents and maximize customer satisfaction. 7. Hiring, training, and preparing call centre representatives to respond to customer questions and complaints and troubleshoot problems with services or products. Answering agent questions regarding best practices or difficult calls. 8. Preparing procedures and policies regarding sales techniques and appropriate agent conduct with contact centre objectives, performance standards and policies. 9. Scheduling and conducting training sessions on various call centre topics to prepare and support new employees. 10. Training experienced employees on new or updated call centre procedures to improve their performance. 11. Liaising with team leaders and managers to conduct on-the-job coaching. Applicants should possess the following attributes: 1. Excellent knowledge of sales techniques and customer service best practices, problem solving, leadership, and customer service skills. 2. Proficiency with technology, especially computers, software applications, and phone systems. 3. Strong teaching abilities and mentoring skills. Analytical, efficient, and thorough. 4. Good verbal & written communication, interpersonal, and conflict resolution skills. 5. Ability to coach, train, and motivate employees and evaluate their performance. 6. Experience / knowledge of BOBCARD's products & processes will be an added advantage. 7. Data Analysis & Quality Assurance.

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: Institutional_Finance_Buy_Side_Others. Experience:1-3 Years.

Role Definition The role of a trainer is to develop a competency and skill sets in an individual to perform his/her effectively and efficiently in the work place. The trainer should communicate to the trainees about what is expected out of training in a simple and professional way. Roles and Responsibilities The trainer plays a pivotal role from start to end of the Domain training that includes the following: 1. Participate in KA and KT related activities in the account and work with the client and various stakeholders to ensure that processes knowledge is documented and transferred to the operations team 2. Deliver Generic Domain Specific Modules along with up skilling resources on process. 3. Structure On boarding Training requirements, Pre Process, Customer Visits etc. 4. Ensure that all new employees go through the defined new learning path for their respective roles in the account 5. Deliver pre-process and process training for new employees 6. Support new hires during OJT and GO-live 7. Provide refresher and remedial training for existing employees 8. Ensure all regulatory requirements are complied with from time to time 9. Maintain trainee data and information 10. Generate training reports from time to time 11. Support any administrative tasks like trainee roster and scheduling etc. 12. Create/Customize training content for delivery 13. Provide feedback and coaching to analysts on the floor 14. Take ownership for improvement in analysts performance 15. Analyze training needs for employees working for the account. 16. Responsible for account level Training metrics 17. Responsible for adhering to training standardization guidelines defined by the BU Training Function 18. Responsible to work with ops to bridge gaps during training Certifications and Assessments Standard Trainer Assessment & Domain Certification B2 - Domain Process Training Certification Education Graduate Knowledge Must Have 1 Good Hands on system & applications expertise 2 Fluent in English language skills 3 Excellent Communication and presentation Skills 4 Good Customer interaction skills 5 PC literate with good system navigation skills 6 Good Data input skills 7 MS Office (Excel, Word, Outlook) skills - Basic 8 Task Management & Organization skills 9 Problem solving skills 10 Professional experience in Industry environment 11 Ability to engage with the client and run/lead workshops 12 Excellent Facilitation and influencing skills Good to have Advanced Research Skills Content Design & Development Skills Experience in handling LMS activities Experience Must Have 1. A Deep Knowledge of the Business 2. The Ability to Measure and Assess Staff Training Needs 3. Strong Communication and Interpersonal skills 4. A Passion for Continuous Learning 5. Innovative Thinking 6. Embrace Efficiency Mandatory Skills: Quoting and sales query. Experience: 3-5 Years.

Process Trainer- Sales Location- Andheri East (Sakinaka) Contact- 8169475241 Email ID- sivaar.khan@ketto.org About the company Ketto is Asia's largest tech enabled crowdfunding platform with a vision - Healthcare for all. We are a profit making organization with a valuation of more than 100 Million USD. With over 1,100 crores raised from more than 60 lakh donors we have positively impacted the lives of 2 lakh+ campaigners. Ketto has embarked on a high-growth journey, and we would like you to be part of our family, helping us to create large-scale impact on a daily basis by taking our product to the next level. Introduction: We at Ketto, are looking for an experienced Sales Trainer to join our Quality Department . Roles and Responsibilities: 1. Design, develop, and deliver training curriculum and associated materials for sales staff on Company products and selling skills, negotiation, strategic selling, and overall sales cycle and Process. 2. Conduct skills gap analyses to identify areas of improvement. 3. Identify and assess training needs within the Sales Division and participates in the activities 4. Involved in the design, preparation, delivery, and need assessment of the training and Development programs. 5. Training on communication, Behavior, self-grooming, team building, marketing & Sales, and Product training. Process training, training on cold calling, soft skills, calling etiquette, and more. 6. Conducting Virtual/Classroom and In-person training. 7. Provides input to the training strategy and the development of specific training development plans. 8. Provide training to new and existing employees and ensure the most basic knowledge mastery of all sales teams, evaluate the knowledge mastery of all teams from time to time, and improve the shortcomings. 9. Check the efficacy of each training module through assessments, participation, and given tasks. 10. Participate in organizational team initiatives providing input on learning needs and developing schedules for training delivery. 11. Provides input to management about employee performance during the training periods. 12. Create training modules (when needed) based on the training requirements/needs of the Sales. What you bring to the table: 1. Good communication and presentation skills 2. Strong Training skills into Sales (Calling) 3. Strong analytical skills 4. Good interpersonal skill 5. Ability to demonstrate sales skills. 6. Coaching & feedback delivery skills 7. Ability to work in flexible shifts. 8. Skilled to conduct and create a TNA 9. Skilled to manage virtual training/classroom/hybrid. 10. Team management and people engagement skills 11. High on accountability 12. Effective time management 13. Collaborative approach 14. Stakeholder management 15. Ability to work in a fast-paced environment. Perks and benefits 1. Attractive pay package on par with industry standards 2. Flexible and meritocratic work culture 3. Work environment aligned with diversity and inclusion parameters 4. Individuals professional & personal growth via learning & development programs

Accountable for New Hire training, Nesting, Performance during 30-60-90 days period and overall knowledge management during BAU Take direction from training lead and execute deliverables Design process training plans with inputs from client SMEs Conduct training sessions for identified gaps and process betterment Assess the effectiveness of training material to be deployed for the KS program including the SOPs, Participant and Facilitator Guides, Learning Check Points, etc. Set-up daily/weekly huddles with trainees to track progress and resolve any issues Conduct audits, calibration with QAs & Training Need Assessment (TNA) for employees in BAU Operations Develop training interventions based on TNI for existing employees Review and revise the standard operating procedures periodically or as agreed with the client Ensure robust update management process is deployed and followed Ensure adherence to the training governance mechanism as outlined in Training Standard Document (TSD) Preparing, publishing and maintaining various training reports and dashboards Qualifications Graduate with sound domain knowledge in R2R, preferably real estate industry.

1. Lead, train, evaluate new hires in the system2. Plan and manage internal reinforcement and refresher trainings and feedback sessions on monthly basis3. Work collaboratively and conduct TNA/TNI with the Quality and Operations team to identify training needs4. Interact with client on weekly basis5. Manage content on the Learning Management System and create training SOPs6. Identify process gaps and fix them through process changes, refresher trainings, etc.7. Optimize training processes for efficiency and analyze training effectiveness8. Plan and implement training programs that will prepare employees for the next level in the domain9. Implement training KPIs, prepare and present reports on the same10. Storyboard and prepare learning materials for programs11. Coach and provide feedback to trainees on their performance in class and on shop floor12. Create new training content and update existing content to support new hires and existing staff on the floor 13. Class records to be maintained and reports/dashboards to be published to leadership on regular basis14. Research new training methods and implement them Qualifications 1. Sound knowledge of travel domain Reservation and Ticketing, Customer Relations; someone who has full exposure to the airline and travel agency world2. Overall travel experience of more than 12 years with experie

Over 4 to 5 years of experience managing process training for a customer service contact center. New Hire Trainings and Training Initiatives for the existing employees. Knowledge of banking and financial industry would be added advantage. Be ready to learn the process, get trained and certified yourself and lead the trainers for the account. To be able to work on the ground, with ground level staffs and the existing trainers, managing basic stuffs in the training rooms and OJTs, drive call simulations, knowledge assessments and retentions activities. Driving BAU practices, conducting regular assessments, drive process updates completions, drive process accuracy by liaison with operations and quality team. Drive soft skills training. Training logistics with facility, WFM, Ops and all other functions. Should be knowledgeable on the business/process in customer experience area. Should have excellent communication skills and be able to interact with internal stakeholders and clients. Should have analytical ability and ability to understand the business impact of nos. Should be able to manage multiple teams and multiple location by providing KPI and driving it. In depth understanding of training metrics and impact to business metric. In depth understanding of TNI/ TNA process and ability to make recommendations for process improvements Liaise with stakeholders to identify process improvement projects and launch it end to end with collaboration. Create value for the team by acting as a consultant for operations and identifying process improvement and quality related initiatives. Be well versed in analyzing data and suggesting measures towards improving revenue generation for the function. Maintain vertical hygiene & compliances by ensuring reports, data and documents are in place. Promote standardization by creating SOPs across training Standardization. Promote behavioral training programs and promote the programs to ensure maximum participate on Work with the Vertical leads in providing inputs on development areas for projects initiated. Provide real time support to teams working on projects. Qualifications Candidate must possess at least a Bachelor College degree any field. Excellent Interpersonal, English communication and writing skills. Excellent facilitation skills Should have an eye for detail. Adapts communicat

Job Description TL Trainer Overview: Responsible for the delivery and evaluation of soft skills training on all aspects of client training; to prepare learners to perform job functions within predetermined KPIs/ performance metrics. Responsible for utilizing appropriate delivery techniques in a blended/scenario/transmission/ self-based learning environment. Provide Coaching & Feedback and supervision during NHT/OJT/Nesting/Refreshers Designing and developing customized training programs and materials based on identified needs and learning objectives. Coordinate New Hire, Progression & Enhancement Training activity Assessing the effectiveness of training programs, gathering feedback, and making necessary adjustments to improve outcomes. Participate in minor client interaction (include effective curriculum feedback and client visits) Needs to be dynamic i.e they must be adaptable and open to feedback, continuously refining their methods to meet the needs of learners and the training environment effectively. Responsibilities: Facilitates/Delivers coaching and training programs in an ILT/Virtual/blended learning environment for NHT/Upskilling batches Monitor & Evaluates trainee's performance by administering assessments/DIP checks & generating reports to support learner Supervises trainees from a communication perspective. Conducts Daily/Weekly batch with the stakeholders to discuss agent progress and charts & executes action plans as appropriate Identifies needed revisions/additions to training curriculum/scenarios/materials Performs regular audits to identify/support/coach floor population on communication standpoint Qualifications: Minimum Graduate Minimum 3 yrs experience in communication or soft skill training English proficiency C2 or C1 Must be proficient with MS Office and equivalent

Role & responsibilities Candidate must have experience in supporting learning delivery or managed training services projects, which includes training administration, schedule management, client engagement and trainer management. Design, develop, and deliver structured training programs for CRM, HR processes, quality procedures, and general office operations. Conduct onboarding sessions for administrative and departmental staff. Align training programs with business objectives to support organizational goals and workforce development. Create comprehensive training materials, including presentations and manuals. Design and implement strategies to manage and track Key Performance Indicators e-learning content, and handouts. (KPIs) and Key Result Areas (KRAs) . Deliver clear instructions and real-world examples to enhance understanding and application of concepts. Facilitate training sessions on sales techniques, objection handling, negotiation and closing. Performs activity that is intended to increase the knowledge, skills, and abilities of an organization's employees. Developed interactive and engaging training modules focused on manufacturing processes, production tools, and quality enhancement practices. Monitor post-training progress and provide regular updates to management on employee development outcomes. Provide continuous support to help employees implement and integrate new skills into their roles. Stay current with industry trends, best practices, and innovations in training methodologies and technologies. Deliver comprehensive product training to employees to enhance their knowledge and confidence in presenting and using company offerings." Skills Required: Proven experience as a trainer or facilitator, preferably in a manufacturing company. Strong communication , presentation , leadership , teamwork , and facilitation skills. Excellent analytical and problem-solving abilities. Ability to design and deliver engaging, effective, and interactive training programs. Knowledge of quality standards, KPIs, compliance protocols, and performance metrics. Proficiency in MS Office.

Position:- Training & Development Manager Location - Ranchi, Hazaribagh & Deoghar Educational Qualification - Minimum Graduate Experience - Minimum 03 Years experience required in same role (Automobile Industry Experience Preferred) CTC - 4.25LPA + Performance Based Incentives Roles and Responsibilities: - 1. Regular Training Sessions - Conduct daily training sessions to ensure continuous learning and skill development. 2. Hand-Holding Training - Provide personalized, hands-on training to support team members in their roles. 3. Training Calendar Preparation - Create a comprehensive training calendar aligned with team requirements and Maruti Suzuki India Limited (MSIL) plans. 4. Completion of MSIL E- Trainings - Ensure timely completion of all required MSIL online training modules by team members. 5. Tech Savvy - Stay updated with the latest technologies relevant to the automotive industry and training tools. 6. Competitive Awareness - Maintain awareness of competitor products and market trends to enhance training relevance. 7. Performance Evaluation and Analysis - Regularly assess and analyse the performance of each team member, providing constructive feedback for improvement. 8. Presentation and Communication Skills - Utilize excellent presentation and communication skills to deliver engaging and effective training sessions.

[Immediate Hiring/Immediate Joiners Preferred] Job description Job Title: Quality Analyst Sales Process (with Training Responsibilities) Location: Sector 48, Gurugram. [Badshahpur] Department: Sales / Quality Assurance Reports To: Operations Manager Position Summary: We are seeking an experienced Quality Analyst with training capabilities to support and enhance our sales operations in the Australian market . The ideal candidate will be responsible for auditing sales interactions, maintaining compliance with Australian standards and delivering effective training programs that align with business goals. This dual-role position will ensure that both new and existing sales team members uphold high standards of quality, customer service, and regulatory compliance. Key Responsibilities: Quality Assurance: Monitor and assess outbound/inbound sales calls to evaluate performance against company standards and Australian compliance regulations. Use established QA scorecards to measure effectiveness, objection handling, customer experience, and adherence to ACCC and Telecommunications Industry Ombudsman (TIO) guidelines. Conduct regular calibration sessions to ensure consistent and unbiased evaluation across the compliance team. Provide timely, constructive feedback and coaching to sales agents and team leaders. Collaborate with compliance and legal teams to flag and report any breaches or high-risk behaviors. Prepare and present weekly/monthly quality reports and insights to senior management and stakeholders. Training & Development: Design and deliver training sessions for onboarding, process updates, sales techniques, product knowledge, and compliance. Conduct refresher and corrective training sessions based on audit findings and performance trends. Maintain updated training content and knowledge base documentation aligned with Australian sales and compliance practices. Facilitate engaging training experiences using a mix of virtual and in-person formats tailored to diverse learning styles. Evaluate training effectiveness through assessments, post-training performance analysis, and feedback. Work with Sales Managers and HR to create development plans for underperforming agents. Qualifications & Experience: Bachelors degree in Business, Communication, Sales, or a related field. 24 years of experience in a quality analyst or sales training role, preferably supporting Australian clients or markets. Experience with contact centre platforms (e.g., Genesys, Five9, Zendesk), QA tools, and CRM systems (e.g., Salesforce). Exceptional communication and facilitation skills. Demonstrated ability to analyze performance data and create actionable improvement plans. Experience working in a culturally diverse or international sales environment. Key Competencies: Strong knowledge of Australian sales and compliance frameworks Quality auditing & root cause analysis Adult learning principles & training delivery Coaching and performance support Customer-first mindset Data-driven decision-making Attention to detail and regulatory awareness Stakeholder collaboration Work Conditions: Flexibility to work in AEST/AEDT time zones Shift Timing : shift Timings is from 7:00 AM to 16:30 PM IST, as we operate within the Australian International Process. [Shift is subject to change an hour early basis business needs and day light saving] Office Location : Our office is located at Gurugram, Sector 48. Transportation Services : Please note that we do not provide any transportation services such as cab facilities, nor do we offer any reimbursement for transportation expenses. Company Website : For more information about our company, please visit veye.com.au Job Type : Full-time, Permanent Pay Range : 350,000.00 - 450,000.00 per year Schedule: Fixed shift Morning shift Supplemental Pay: Performance bonus Work Location: In person, [Immediate Hiring]

Dear Candidate, We are currently looking for a Process Trainer with a BFSI background and a Quality Analyst. **Process Trainer (BFSI Background)** * Good communication skills in English and Hindi are mandatory. * Able to handle training and call auditing with a Life Insurance background. **Quality Analyst Requirements:** * Any Degree * Experience in quality inspection, auditing, and testing. * Excellent communication skills, both written and verbal. * Strong computer skills and knowledge of QA databases and applications. * Strong analytical and problem-solving skills. * Meticulous attention to detail. **Roles and Responsibilities for Quality Analyst:** * Conduct call monitoring and auditing for customer care agents, providing detailed feedback on monitored calls. * Evaluate agents on various parameters, including call greeting, professionalism, communication skills, and process knowledge. * Demonstrate proficiency in using 7 QC tools like Pareto charts, histograms, and check sheets. * Perform detailed root cause analysis (RCA) and ACPT analysis for the call audit. * Publish the dashboard to all stakeholders. * Conduct call-listening sessions. * Pre-shift briefing, dissemination of updates, and quality observation. * Identifying bottom Quartile performers, engaging in TNI, and improving their performance. * Handling OJT batches. **Skills Required:** * Training and coaching * Customer experience * Proficiency in the MS Office suite * Strong analytical and problem-solving skills * Quality management tools Megha 8197554993 Venue and locationNo.92, Z Square, Level 2, Jyoti Nivas College Rd, 5th Block, Koramangala, Bengaluru, Karnataka 560095

Brief Summary As a Regional Trainer for ORRA Fine Jewellery, you will be responsible for developing and delivering effective training programs to ensure consistent and exceptional customer service, product knowledge, and sales skills across multiple locations. You will play a crucial role in enhancing the expertise and performance of our sales associates, fostering a culture of continuous learning and development. This position requires a strong understanding of the luxury retail industry, excellent communication skills, and a passion for delivering high-quality training programs. Brief Job Description (just an indicative list and not limited to the following) Design, develop, and implement training programs to enhance product knowledge, sales techniques, and customer service skills for sales associates at various ORRA Fine Jewellery locations. Create training materials, manuals, and visual aids to support the learning process. Incorporate innovative and engaging instructional methods, such as role-playing, interactive exercises, and simulations. Conduct in-person and virtual training sessions for sales associates, ensuring consistent delivery of content and maintaining a high level of engagement. Facilitate group discussions, workshops, and practical exercises to reinforce learning objectives. Provide constructive feedback and coaching to individuals and teams to improve performance. Conduct regular needs assessments to identify skill gaps and training requirements within the region. Collaborate with store managers and regional leadership to align training initiatives with business goals and objectives. Stay updated with industry trends and best practices to enhance training content and methods. Develop and implement evaluation methods to measure the effectiveness of training programs. Collect feedback from participants and stakeholders to identify areas of improvement and make necessary adjustments to training content and delivery. Analyze training metrics and provide reports on training impact, participant performance, and overall program effectiveness. Partner with store managers, regional leadership, and subject matter experts to identify training needs and align programs with business objectives. Coordinate and communicate training schedules, materials, and logistics to ensure smooth program execution. Foster positive working relationships with cross-functional teams to support the training initiatives. Desired Skills 1. Bachelor's degree in a relevant field or equivalent experience. 2. Proven experience as a trainer in the luxury retail industry, preferably in jewelry or fashion. 3. Strong knowledge of jewelry products , materials, and industry trends. 4. Excellent presentation, facilitation, and communication skills. 5. Ability to engage and motivate learners in a group setting. 6. Strong organizational and time management skills with the ability to handle multiple priorities. 7. Analytical mindset with the ability to measure training effectiveness and impact. 8. Proficient in using technology for virtual training delivery and learning management systems. 9. Willingness to travel to different locations within the region as required. Regards, Ankita Ghadigaonkar Assistant Manager Talent Acquisition P: 022 66807777 M: 88283 00920 E: ankita.ghadigaonkar@orra.co.in A: HOUSE OF ORRA, Plot B26, off New Link Road, Andheri (W), Mumbai 400053

Req ID: 298174 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Network Director to join our team in Noida, Uttar Pradesh (IN-UP), India (IN). As a Network Voice Manager that enjoy solving problems, you will have strong Voice and network troubleshooting skills, drive to ensure robust network voice performance, and support secure communications with a high number of connected customers. You would manage a team of approximately 25 Resources globally. As part of Network Voice Team, the candidate's responsibilities will include day to day hands on network voice operations management, service management, change management etc., participation in on call rotations, create and maintain documentation. Insightful knowledge in Unified Communications and Contact Center planning & implementation (Cisco, Genesys, Nice Cxone, Ring Central), Support, site management, configuration of at least one of the vendors UC/CC product line. Conversant in analyzing information system needs, evaluating end-user requirements, custom designing solutions, troubleshooting for complex issues. Must Possess exemplary communication (Written and Orally) , analytical and problem-solving skills. Comfort in interacting with people across hierarchical levels in an organization and globally for smooth project execution. Core Competencies: Strong Technical skills in Contact Center and Unified Communications in atleast one of the vendors ( Cisco, Genesys, Ring Central, Nice CX) Strong relationship management skills. Build & sustain strong customer relationship at the senior level with sound influencing & negotiation skills. Excellent team collaboration, team motivation and relationship management skills Excellent leadership skills of both projects and people. Manage Shift Roasters for Support teams Define ways to improve operations through system optimization, Automations and see for ways how to reduce human efforts. Direct management and leadership of entire team including hiring, compensation, retention, KPI and performance management. Develop and execute mitigation plans for areas of non-performance. Manage relationship and serve as primary contact between multiple teams. Develop, implement, and maintain policies, processes, procedures, workflows for all ITSM functions. Lead Service Improvement Programs (SIPs) and Continuous Improvement Programs (CIPs) if required. Establishing enduring relationships with key stakeholders in customer environment and establish highest level of customer satisfaction. Partner with the Client Executive to meet the account objectives and meet client scorecard expectations for delivery. Oversee daily team meetings to set daily actions and follow up on same. Work closely with Client Account Directors on executing account strategies for account growth. Report recruiting activity and elevate any issues to account stakeholders and CORE leadership. Managing and motivating the team members - including career development, mentoring and performance management Work with Team on ongoing technical / process training issues, ensuring all should be tracked and resolved on time. Actively engaged with offshore NOC team. Taking responsibility for driving on going outages and operational issues to get them resolved quickly. Working with team to get the Standard operational documents updated on shared portal to be followed by Team members and for Process Adherence. Responsible for Risk/Issues management, Communications Management, Stakeholders management, Scope management, Time/schedule management. Updating of On-Boarding Documents based on Operational Process Changes. Ensuring onboarding process been followed for new team member Manage internal technical / process audits which in turn help to manage performance matrix of team. Meetings with other Teams for discussing escalations among the different Teams and coming out with the best practices to avoid the escalations coming further among the Teams Conducting knowledge session among different Teams for knowledge Transfer on Processes used to support the Account in case of any change of Processes Govern overall project requirements for successful closure with lessons learnt from past while project is in transit. Pursuing Team members for initiatives like Peer review process to avoid getting escalations. About NTT DATA NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com ,

Process Trainer Loc- Gurgaon Shift- Rotational Pkg- Upto 6.5 LPA Exp- 3+ yrs Skills- Process Training, Product Trainer, International Voice Process, TTT, OJT, TNI, TNA etc Required Candidate profile Contact Deepanshi 8920254429 deepanshi.imaginators@gmail.com

Process- Trainer- International Voice only- Healthcare Process - Voice Excellent communication skills. Excellent interpersonal and customer service skills BPO Experience only- VOICE Shift- Rotational (24*7)