Job Summary: The Opportunity | Associate Director/ Director of Operations - Health insurance In this role, you will engage in the market as an industry expert focused on helping us continue building our presence within Travel Operations. A key objective is to identify and evaluate partnerships. Knowing the current market and trends to approach prospects. You will be tactical and thoughtful, engaging potential clients with their organization s long-term strategy and operations in mind. This can only be done effectively by having that intimate knowledge and experience in the Operations & Insurance space. Must be From Banking, Insurance outbound sales background As a Director, Operations -Health Insurance, Your Role Will Include Manage multiples projects and accounts within insurance domain. Have managed more than 500 ftes across different geographies. Implement company-wide management-approved strategies. Align with stakeholders to make decisions for operational activities and set strategic goals. Plan and monitor the day-to-day running of the business to ensure smooth progress. Supervise staff from different departments and provide constructive feedback. Regularly evaluate the efficiency of business procedures according to organizational objectives and apply improvements. Oversee customer support processes and organize them to enhance customer satisfaction. Review financial information and adjust operational budgets to promote profitability. Revise and formulate policies and promote their implementation. Evaluate overall performance by gathering, analyzing, and interpreting data and metrics. Perform follow-ups with corporate clients and create a close relationship with high-level decision-makers to create new business opportunities. Ensure the processes of continuous improvement, proposing outside-the-box solutions. Establishes quantitative and qualitative metrics, guidelines, and standards by which the company s efficiency and effectiveness can be evaluated; identifies opportunities for improvement. Reviews, analyses and evaluates business procedures. Implements policies and procedures that will improve day-to-day operations. Ensures work environments are adequate and safe. Oversees manufacturing, purchasing, and sales departments, ensuring each is reaching goals set by departmental and company leadership. Plans directs, controls, implements, evaluates, monitors, and forecasts budgets and cost of sales in each division to achieve financial objectives. Communicates and explains new directives, policies, or procedures to managers; for significant changes, meets with entire operations staff to explain differences, answer questions, and maintain morale. Improves customer service and satisfaction through policy and procedural changes. Leads coordination and integration of efforts among operations, engineering, technology, and customer service divisions to produce smoother workflow and more cost-effective business processes. Projects a positive image of the organization to employees, customers, industry, and community. Performs other related duties as assigned. Qualifications: Bachelor s degree or above preferred. 10+ years of experience in Insurance sales industry. 10+ years of BPO (Contact Center, Outsourcing) experience with domain expertise in Health insurance. Experience managing projects of 500+ FTE. Proven experience as Director of Operations or equivalent position. Experience in managing financials: budget, margins, and P&L. Strong negotiation and business management skills. Analytical thinking, proactive attitude, strong written and oral communication skills. Must have extensive experience selling to and presenting to the highest-level decision-makers (C-level Executives). Excellent interpersonal skills and teamwork mindset. Must be highly detail-oriented, productive, accountable, and work under tight deadlines when needed. Excellent organizational and leadership abilities. Working knowledge of data analysis and performance/operation metrics.

Job Summary: The Opportunity | Associate Director/ Director of Operations - Health insurance In this role, you will engage in the market as an industry expert focused on helping us continue building our presence within Travel Operations. A key objective is to identify and evaluate partnerships. Knowing the current market and trends to approach prospects. You will be tactical and thoughtful, engaging potential clients with their organization s long-term strategy and operations in mind. This can only be done effectively by having that intimate knowledge and experience in the Operations & Insurance space. Must be From Banking, Insurance outbound sales background As a Director, Operations -Health Insurance, Your Role Will Include Manage multiples projects and accounts within insurance domain. Have managed more than 500 ftes across different geographies. Implement company-wide management-approved strategies. Align with stakeholders to make decisions for operational activities and set strategic goals. Plan and monitor the day-to-day running of the business to ensure smooth progress. Supervise staff from different departments and provide constructive feedback. Regularly evaluate the efficiency of business procedures according to organizational objectives and apply improvements. Oversee customer support processes and organize them to enhance customer satisfaction. Review financial information and adjust operational budgets to promote profitability. Revise and formulate policies and promote their implementation. Evaluate overall performance by gathering, analyzing, and interpreting data and metrics. Perform follow-ups with corporate clients and create a close relationship with high-level decision-makers to create new business opportunities. Ensure the processes of continuous improvement, proposing outside-the-box solutions. Establishes quantitative and qualitative metrics, guidelines, and standards by which the company s efficiency and effectiveness can be evaluated; identifies opportunities for improvement. Reviews, analyses and evaluates business procedures. Implements policies and procedures that will improve day-to-day operations. Ensures work environments are adequate and safe. Oversees manufacturing, purchasing, and sales departments, ensuring each is reaching goals set by departmental and company leadership. Plans directs, controls, implements, evaluates, monitors, and forecasts budgets and cost of sales in each division to achieve financial objectives. Communicates and explains new directives, policies, or procedures to managers; for significant changes, meets with entire operations staff to explain differences, answer questions, and maintain morale. Improves customer service and satisfaction through policy and procedural changes. Leads coordination and integration of efforts among operations, engineering, technology, and customer service divisions to produce smoother workflow and more cost-effective business processes. Projects a positive image of the organization to employees, customers, industry, and community. Performs other related duties as assigned. Qualifications: Bachelor s degree or above preferred. 10+ years of experience in Insurance sales industry. 10+ years of BPO (Contact Center, Outsourcing) experience with domain expertise in Health insurance. Experience managing projects of 500+ FTE. Proven experience as Director of Operations or equivalent position. Experience in managing financials: budget, margins, and P&L. Strong negotiation and business management skills. Analytical thinking, proactive attitude, strong written and oral communication skills. Must have extensive experience selling to and presenting to the highest-level decision-makers (C-level Executives). Excellent interpersonal skills and teamwork mindset. Must be highly detail-oriented, productive, accountable, and work under tight deadlines when needed. Excellent organizational and leadership abilities. Working knowledge of data analysis and performance/operation metrics.

Job Description The primary responsibility of a customer support executive is to address customer issues and resolve them in a timely manner. They need to perform front-facing duties like answering calls and responding customers queries. Qualifications: Minimum qualification of 12th pass or higher Superior written and oral communication skills. Leadership skills to guide and improve a team. Good to have knowledge about customer service. Utmost patience while dealing with angry and agitated customers. Ability to respect every customer. Fast and efficient problem-solving skills.

Job Description We are seeking passionate Senior Leaders to drive operational excellence at EOSGlobe. As a Senior member of our team It is expected that you are highly collaborative and can build cross-functional relationships with departmental heads and management across the business. You can implement process improvements to enhance efficiencies. You will maximize client engagements and work with your leadership team to develop plans to meet future site needs. You will maintain profit margins and develop internal control systems to ensure accountability. You can implement process improvements to enhance efficiencies. You can drive performance metrics and KPIs independently. You need to be hands-on with operational strategy development. You can take the process/account to new levels of achievement making it a benchmark in the industry. Qualifications : 10+ Years of Experience in the BFSI Sector (Insurance Domain Preferred). Strong financial management and budgeting skills. Ability to make sound business decisions based on data and statistics. Excellent communication and leadership skills. Possess a People-First leadership style Thorough understanding of organizational behavior, workforce planning, metrics, and analytics.

Job Summary: Responsibilities: Conduct new hire training and process training Sales training into banking or insurance Conduct NHT and refresher training TNA and TNI sessions. Should complete monthly cyclic activities including fresher training, monthly tests and call monitoring Sensitize to training needs / understand learning requirements Liaison with the Quality and Operations to identify, screen and execute process improvement plans Ability to execute training tasks / assignment on short notice Interested to deliver and contribute towards process improvement Eligibility: Minimum of 2 years experience within BPO Experience into sales or insurance training (banking ). Should be excellent in written and verbal communication with good knowledge of MS-Excel Strong command in English is needed.

Job Summary: Responsibilities: Training new sales team members, assigning specific tasks to other sales team members and monitoring the team s sales performance. Solving customer complaints and answering customers questions. (Solving team members & customer queries, & guiding team members on how to fulfill customer requirements) Assisting team members with the selling of our products and services which will maximize the sales revenue. Providing the sales team with constructive feedback and assisting team members in solving customer problems and queries Motivating the sales team members and creating an atmosphere of healthy competition among the team. Maintaining and building good and healthy relations with our business partners for future growth. Create an inspiring team environment that will motivate the team members to do their tasks. Giving sales guidance to a team member on how to achieve the monthly organizational expected target Managing shrinkage & attrition Skills Required: Experience in banking & insurance sales is necessary. Strong sales ability, business acumen, and commercial awareness. Excellent communication, interpersonal, and customer service skills. Strong leadership abilities. Good time management, strategic planning, and organizational skills.

Job Summary: Responsibilities: Training new sales team members, assigning specific tasks to other sales team members and monitoring the team s sales performance. Solving customer complaints and answering customers questions. (Solving team members & customer queries, & guiding team members on how to fulfill customer requirements) Assisting team members with the selling of our products and services which will maximize the sales revenue. Providing the sales team with constructive feedback and assisting team members in solving customer problems and queries Motivating the sales team members and creating an atmosphere of healthy competition among the team. Maintaining and building good and healthy relations with our business partners for future growth. Create an inspiring team environment that will motivate the team members to do their tasks. Giving sales guidance to a team member on how to achieve the monthly organizational expected target Managing shrinkage & attrition Skills Required: Experience in banking & insurance sales is necessary. Strong sales ability, business acumen, and commercial awareness. Excellent communication, interpersonal, and customer service skills. Strong leadership abilities. Good time management, strategic planning, and organizational skills.

Job Summary: Responsibilities: Conduct new hire training and process training Sales training into banking or insurance Conduct NHT and refresher training TNA and TNI sessions. Should complete monthly cyclic activities including fresher training, monthly tests and call monitoring Sensitize to training needs / understand learning requirements Liaison with the Quality and Operations to identify, screen and execute process improvement plans Ability to execute training tasks / assignment on short notice Interested to deliver and contribute towards process improvement Eligibility: Minimum of 2 years experience within BPO Experience into sales or insurance training (banking ). Should be excellent in written and verbal communication with good knowledge of MS-Excel Strong command in English is needed.

Job Description The primary responsibility of a customer support executive is to address customer issues and resolve them in a timely manner. They need to perform front-facing duties like answering calls and responding customers queries. Qualifications: Minimum qualification of 12th pass or higher Superior written and oral communication skills. Leadership skills to guide and improve a team. Good to have knowledge about customer service. Utmost patience while dealing with angry and agitated customers. Ability to respect every customer. Fast and efficient problem-solving skills.

Job Summary: Responsibilities: Conduct new hire training and process training Sales training into banking or insurance Conduct NHT and refresher training TNA and TNI sessions. Should complete monthly cyclic activities including fresher training, monthly tests and call monitoring Sensitize to training needs / understand learning requirements Liaison with the Quality and Operations to identify, screen and execute process improvement plans Ability to execute training tasks / assignment on short notice Interested to deliver and contribute towards process improvement Eligibility: Minimum of 2 years experience within BPO Experience into sales or insurance training (banking ). Should be excellent in written and verbal communication with good knowledge of MS-Excel Strong command in English is needed.

Job Summary: The Quality Analyst is responsible for evaluating and ensuring the quality of the retention process, identifying areas for improvement, and implementing strategies to enhance sales performance and customer satisfaction. This role involves monitoring outbound retention calls, analyzing sales data, and providing feedback and training to the team. Key Responsibilities: Quality Monitoring: Monitor and evaluate outbound sales calls to ensure adherence to company policies and quality standards. Conduct regular audits of sales processes and transactions. Identify gaps in the sales process and recommend corrective actions. Data Analysis: Analyze sales data to identify trends, patterns, and areas for improvement. Prepare detailed reports on sales performance and quality metrics. Utilize data to provide actionable insights to the management. Feedback and Training: Provide constructive feedback to sales representatives based on call evaluations and performance data. Individual contribution to develop and deliver training programs aimed at improving sales techniques and product knowledge. Assist in the creation and maintenance of training materials and quality guidelines. Process Improvement: Work with the team to streamline processes and enhance efficiency. Implement best practices and continuous improvement initiatives. Stay updated on industry trends and advancements to ensure the sales process remains competitive and effective. Compliance and Documentation: Maintain accurate records of quality assessments, feedback, and training sessions. Develop and update documentation related to quality standards and procedures. Qualifications : HSC/Graduate can apply. Key Skills: Analytical thinking and data interpretation. Effective communication and interpersonal skills. Training and coaching abilities. Knowledge of sales processes and techniques. Time management and organizational skills. Proficiency in quality assessment tools and methodologies. Proficiency in using CRM software and Microsoft Office Suite (Excel, Word, PowerPoint).

Job Summary: Responsibilities: Training new sales team members, assigning specific tasks to other sales team members and monitoring the team s sales performance. Solving customer complaints and answering customers questions. (Solving team members & customer queries, & guiding team members on how to fulfill customer requirements) Assisting team members with the selling of our products and services which will maximize the sales revenue. Providing the sales team with constructive feedback and assisting team members in solving customer problems and queries Motivating the sales team members and creating an atmosphere of healthy competition among the team. Maintaining and building good and healthy relations with our business partners for future growth. Create an inspiring team environment that will motivate the team members to do their tasks. Giving sales guidance to a team member on how to achieve the monthly organizational expected target Managing shrinkage & attrition Skills Required: Experience in banking & insurance sales is necessary. Strong sales ability, business acumen, and commercial awareness. Excellent communication, interpersonal, and customer service skills. Strong leadership abilities. Good time management, strategic planning, and organizational skills.

Job Description The primary responsibility of a MIS Maneger is to address Worked on Critical Project Management VOC (Voice of Customer) Organized and shared yearly reports with senior management which demonstrates scores given by the customers. Analyze and prepared yearly decks showing Promoters and Detractors and also area of improvements. Requirement : Develop and drive agenda for reporting, Perform data analysis for generating reports on periodic basis Assured that team is sending accurate and effective daily/weekly/monthly reports to client andoperations team by putting maker and checker process in place Worked on financials data and prepared invoice reports for client and process Lead invoice calls conducted with client and senior management on weekly and monthly basis Prepared daily dashboard for operations and senior management with all KPIs (SLA, OLA, AHT, Shrinkage & Absenteeism, Productivity, Occupancy, CSAT, Login Hours, Staff time, Quality metrics, FCR, Headcount data, SPAN etc.) Developed and prepared MBR/WBR/QBR PPT deck for clients & senior management. Lead MBR/WBR/QBR calls which displays overall operations performance and action plans Analyze operations performance data to identify trends, patterns, and opportunities for improvement. Shared High vs Low performance reports with operations team to improve productivity Worked on Capacity planning and conducted weekly call with Operations, Training & Recruitment team Preparing MOM and Action Items and follow up on the same to make sure that all Action Items are completed respectively Prepared and shared monthly scorecard for all employees which shows their ranking & performance Prepared & maintained incentives & overtime reports Coordinating with various teams, clients, operations for any new requirements Automating reports by using Advance formulas to help reduce time in preparing the reports Prepared and maintained SOPs for all reporting Supervise and motivate MIS team to work collectively and efficiently Team Management Plan and manage upgrades of hardware and software systems Ensure data security and compliance with relevant regulations and policies

Job Description We are looking for a skilled Content Writer to create high-quality, engaging, and persuasive content that drives lead generation, brand awareness, and customer engagement. The ideal candidate will have experience writing for B2B audiences across industries such as technology, SaaS, finance, marketing, or professional services. Key Responsibilities Research, write, and edit compelling B2B content, including blog posts, case studies, email campaigns, website copy, and social media content. Write thought leadership articles, sales collateral, and product messaging tailored to B2B decision-makers. Collaborate with marketing, sales, and subject matter experts to align content with business objectives. Optimize content for SEO while maintaining brand voice and messaging consistency. Stay updated on industry trends, competitor content, and best practices in B2B content marketing. Proofread and edit content for clarity, accuracy, and grammatical excellence. Key Requirements 2+ years of experience in content writing, preferably B2B. Strong copywriting and storytelling skills with the ability to engage business audiences. Ability to translate complex business concepts into clear, persuasive, and actionable content. Familiarity with SEO best practices. Excellent research, editing, and proofreading skills.

Job Description Looking to build clean, functional websites with a collaborative team We re hiring a WordPress Developer to help craft seamless digital experiences. If you enjoy working with WordPress and have solid development skills, we d love to hear from you. Key Responsibilities Design, implement, and manage websites using WordPress Consistently create well-designed, tested code using best practices for website development, including mobile and responsive site design Create websites and user interfaces, using standard HTML/CSS practices, while incorporating data from back-end databases and services Develop or validate testing schedules, addressing all browsers and devices to ensure that various computers can access content Be responsible for maintaining, expanding, and scaling our site Editing, or designing Website content, and directing team members who produce content. Conducting website performance tests. Troubleshooting content issues. Finding the most appropriate & cost-effective Themes and Plugins. Stay plugged into emerging technologies/industry trends and apply them to operations and activities Cooperate with the marketing team to match visual design intent Perform routine site audits, as well as ongoing maintenance, on an as-needed basis. Key Requirements 2+ years of experience in WordPress website design and development Expertise in HTML, CSS, PHP, JavaScript, and jQuery Experience in developing and converting designs into WordPress themes Experience in frontend & backend development Knowledge of SEO, plugins, and web hosting Ability to thrive in a fast-paced environment