Trainer / Senior Trainer

Job Description

Job Summary: Responsibilities: Conduct new hire training and process training Sales training into banking or insurance Conduct NHT and refresher training TNA and TNI sessions. Should complete monthly cyclic activities including fresher training, monthly tests and call monitoring Sensitize to training needs / understand learning requirements Liaison with the Quality and Operations to identify, screen and execute process improvement plans Ability to execute training tasks / assignment on short notice Interested to deliver and contribute towards process improvement Eligibility: Minimum of 2 years experience within BPO Experience into sales or insurance training (banking ). Should be excellent in written and verbal communication with good knowledge of MS-Excel Strong command in English is needed.