Overview 170+ Years Strong. Industry Leader. Global Impact. At Pinkerton, the mission is to protect our clients. To do this, we provide enterprise risk management services and programs specifically designed for each client. Pinkerton employees are one of our most important assets and critical to the delivery of world-class solutions. Bonded together, we share a commitment to integrity, vigilance, and excellence. Pinkerton is an inclusive employer who seeks candidates with diverse backgrounds, experiences, and perspectives to join our family of industry subject matter experts. The GSOC Shift Operations Manager assigned to one of Pinkerton's largest global clients, will overall response to issues that arise on-shift as well as the day-to-day management of assigned personnel. The shifts are structured with a SOM, who directly manages multiple Supervisors. The Supervisors in turn manage multiple Lead Operators and Operators. Responsibilities Represent Pinkerton’s core values of integrity, vigilance, and excellence. Receive shift pass-down information, and conducting shift briefings to provide updates, assignments, training, and uniform compliance. Maintain situational awareness of natural and man-made events that may compromise the safety and security of personnel, business operations, and infrastructure for client locations globally. Draft and send emergency mass notifications and other crisis communications. Ensure that field personnel respond to all emergencies: medical, fire, hazardous materials, natural disasters, and accidents in a timely manner. Assist the client's security personnel with the development and/or revision of security operation centre processes, protocols, and systems. Identify and route security concerns for resolution regarding physical security alarms. Provide back-up support and on-call functions, as needed. Oversee quality control and oversight for all production, support, and staffing functions in conjunction with BAC Operations Manager. Directly assist in developing and maturing the capabilities of the BAC including support for operations and the intelligence/analytics areas. Supervise the maintenance and deployment of a BAC knowledge management dashboard. Represent the BAC in meetings with client personnel. Triage and manage incidents of workplace violence or other associate misconduct. Develop and execute training for the Operators in all control room functions and conduct training exercises with the field leadership team. All other duties, as assigned. Qualifications Graduate with at least five years of experience in in a high-intensity, high-volume environment, such as a Security Operations Center, Crisis Management/Response Center, or Corporate Security domain Effective instructional, written, and verbal communication skills. Customer service skills. Knowledge of security systems for access control, CCTV systems, badging systems, and alarm monitoring systems. Knowledge of research and analysis processes. Able to multitask in a fast-paced, and at times stressed work environment. Comfortable with a high-tech work environment and constant learning of new tools and innovations. Self-motivated, curious, and knowledgeable pertaining to news and current events. Dependable team leader with business maturity, enthusiasm, and a positive attitude. Computer skills; Microsoft Office. Working Conditions: With or without reasonable accommodation, requires the physical and mental capacity to effectively perform all essential functions; Regular computer usage. Occasional reaching and lifting of small objects and operating office equipment. Frequent sitting. Flexibility to work all shifts, and willingness to assist the team with overtime when needed. Travel, as required. Pinkerton is an equal opportunity employer to all applicants and positions without regard to race/ethnicity, color, national origin, ancestry, sex/gender, gender identity/expression, sexual orientation, marital/prenatal status, pregnancy/childbirth or related conditions, religion, creed, age, disability, genetic information, veteran status, or any protected status by local, state, federal or country-specific law.
Overview 170+ Years Strong. Industry Leader. Global Impact. At Pinkerton, the mission is to protect our clients. To do this, we provide enterprise risk management services and programs specifically designed for each client. Pinkerton employees are one of our most important assets and critical to the delivery of world-class solutions. Bonded together, we share a commitment to integrity, vigilance, and excellence. Pinkerton is an inclusive employer who seeks candidates with diverse backgrounds, experiences, and perspectives to join our family of industry subject matter experts. The Intelligence Analyst, assigned to a specific client, serves as the expert on all intelligence-related matters, encompassing processes, support needs, and technical details. The Analyst monitors geopolitical events, social unrest, natural disasters, and threat actors/organizations and compiles the data into intelligence reports, briefings, and alerts, with a focus on assessing operational risks and developing strategies for mitigation. Responsibilities Represent Pinkerton’s core values of integrity, vigilance, and excellence. Manage the collection of intelligence information used to populate various standard reports and updates. Monitor press, intelligence subscriptions, social media posts, and other OSINT sources daily. Monitor, track, and communicate risk impact to the customer. Articulate key findings extrapolated from sourced data with a focus on the assigned region including the completion of written assessments, formal report writing, and verbal briefings to key stakeholders. Continuously monitor and refine OSINT tools, subscriptions, and queries. Collaborate with key stakeholders and partners across multiple lines of business. Suggest improvements to standard operating procedures and program documents. Establish and maintain systematic, cross referenced intelligence records and files. Receive and process incoming report requests and messages. Initiate, execute, and maintain intelligence relationships inside and outside the organization. Evaluate datasets with site-specific threats to be more predictive about sites facing the highest risk of impact. Safeguard and maintain highly sensitive and confidential information. All other duties, as assigned. Qualifications Bachelor’s degree with five or more years of related experience in investigations and intelligence or an equivalent combination of education and experience sufficient to perform the job's essential functions, as determined by the company. Knowledge and understanding of intelligence-gathering techniques. Able to identify and solve complex problems by analyzing data and information from multiple unrelated sources into a finished comprehensive product. Client orientated and results driven. Able to work independently with little supervision and under adverse and stressful conditions. Able to present and defend intelligence positions to a variety of audiences and stakeholders. Able to interact collaboratively at all levels of an organization and across diverse cultural and language barriers. Serve as a positive team member. Able to quickly adapt as the external environment and organization evolves. Maintain confidentiality when dealing with sensitive information. Effective written, verbal, and presentation skills. Able to manage multiple projects simultaneously with competing priorities and deadlines. Computer skills; Microsoft Office. Working Conditions: With or without reasonable accommodation, requires the physical and mental capacity to effectively perform all essential functions; Regular computer usage. Occasional reaching and lifting of small objects and operating office equipment. Frequent sitting. Travel, as required. Pinkerton is an equal opportunity employer to all applicants and positions without regard to race/ethnicity, color, national origin, ancestry, sex/gender, gender identity/expression, sexual orientation, marital/prenatal status, pregnancy/childbirth or related conditions, religion, creed, age, disability, genetic information, veteran status, or any protected status by local, state, federal or country-specific law.