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Process Trainer - International Banking - Mumbai/Bangalore

5 - 10 years

7 - 14 Lacs

Bengaluru Mumbai (All Areas)

Posted:2 weeks ago| Platform: Naukri logo

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Skills Required

Training Need Analysis Process Training Training Analysis Banking Process Corporate Training Aml KYC Soft Skills Training Payments Training Management Credit Cards Product Training

Work Mode

Work from Office

Job Type

Full Time

Job Description

Key Responsibilities: Deliver end-to-end process training for new hires and existing employees in banking operations. Develop and customize training content, SOPs, job aids, and assessments based on client requirements and updates. Identify training needs through gap analysis and performance reports. Monitor and evaluate trainee progress and performance; provide feedback and retraining where necessary. Coordinate with operations and quality teams to ensure process compliance and smooth knowledge transition. Conduct refresher sessions, cross-skill training, and upskill initiatives based on business needs. Maintain training records and generate periodic reports. Assist in process updates, change management, and implementation support. Skills & Competencies: Strong understanding of banking processes (e.g., KYC, account opening, transaction processing, loan processing, fraud detection, etc.) Excellent communication and facilitation skills Ability to adapt content and delivery style for different audiences Proficient in MS Office (Word, Excel, PowerPoint) Experience in using Learning Management Systems (LMS) is a plus Analytical mindset and attention to detail

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