Location - Delhi & Bangalore Reports to - Head of Department Responsibilities: Training Delivery Conduct onboarding programs for new hires (stylists, store managers, tailors) Deliver capability modules: product knowledge, measurement skills, upselling techniques, customer delight, SOP compliance Use real customer cases and roleplays to train in-store behaviours Store Coaching & Capability Audits Visit stores weekly to assess staff performance through observations Provide structured feedback and coaching to store teams and individuals Conduct monthly capability audits and report improvement plans New Store Launch Support Train and onboard new staff ahead of store launch Set up VM, process checklists, and customer experience flow Stay 35 days post-opening to support floor readiness Performance Tracking Maintain training attendance, feedback scores, and pre/post-assessments Track impact using NPS, sales performance, and Google Review scores Recommend development plans for underperforming team members Stakeholder Collaboration Work closely with Area Managers and Retail Ops to identify training needs Align with Customer Experience and Product teams for content updates Requirements: • 3 to 5 years of experience in retail training or frontline leadership roles • Strong communication and facilitation skills • Ability to coach, inspire, and influence store teams • Comfortable working on-the-floor and traveling frequently • Knowledge of retail KPIs, customer journeys, and high-touch service • Bonus: Exposure to luxury or made-to-measure retail
Job Title: Executive Marketing (Offline) Location: Lower Parel, Mumbai Job Type: Full-time Experience Required: Minimum 2 years Reports To: Manager Marketing Key Responsibilities: Support and execute offline marketing campaigns including media buying, store-level activations including events, partnerships, and tie-ups. Work closely with the Manager - Marketing to plan and implement strategies that enhance brand presence in physical retail locations. Identify and execute innovative store marketing initiatives with the goal of increasing walk-ins and sales. Coordinate with vendors, partners, and store teams to ensure smooth execution of marketing activities. Travel as required to support marketing initiatives across locations. Monitor and report on the performance of offline campaigns. Assist with budgeting, invoicing, and campaign documentation. Analyze data and performance metrics to help refine marketing strategies. Who You Are : Minimum 2 years of experience in marketing, preferably with exposure to offline/events/retail/store marketing. Creative thinker with a keen interest in offline marketing. A proactive, go-getter attitude with the ability to manage multiple tasks. A strong team player who is open to learning and growing on the job. Excellent communication and coordination skills. Comfortable with occasional travel. Familiarity with Excel and working with data is a strong plus.
Job Title: Customer Experience Executive Backend Team Location: Lower Parel - HO Working Days: 6 days This role will be responsible for engaging with our store personnel, customer experience front end teams and production/logistics team to provide them information necessary to resolve customer inquiries. ABOUT THE ROLE: Assist in providing world-class customer care to customers by supporting the front end/store teams via email, chat and phone. Consistently work with other teams to track, solve and innovate our processes and procedures to provide the best customer care in the world Liaise with production to fix individual customer issues and alterations. ABOUT YOU: 2+ years experience in customer service in the apparel sector specifically in a back-end role. Proficient in MS Office – Excel, Word and email. Previous contact center, providing both email & phone support an asset Exceptional communication skills, both written and verbal Customer service oriented with a natural desire to care for the needs of others Deep desire to put drive & effort into your work Knowledge and passion for men's fashion and style trends Knowledge about men's tailoring, pattern design, garment alterations, and fabrics preferred
Job Description: Sales Line Executive Department: Customer Experience Reports To: Customer Experience Manager Location: Lower Parel, Mumbai Working days: 6 Key Responsibilities: 1. Customer Interaction Handle inbound sales inquiries via phone with professionalism and enthusiasm. Understand customer needs and provide tailored product recommendations. Guide customers on sizing, fabric choices, and customization options. Proactively address customer concerns and resolve issues promptly. 2. Sales Conversion Convert inquiries into confirmed orders by building trust and rapport with customers. Assist customers in navigating the ordering process and ensure timely follow-ups for pending decisions. 3. Product Knowledge Develop a thorough understanding of Bombay Shirt Company's products, processes, and offerings Stay updated on new collections, promotions, and campaigns. 4. Coordination & Collaboration Collaborate with store teams and production units to ensure accurate order details. Work closely with the customer service team to resolve escalations and support post-sales queries. 5. CRM & Reporting Accurately record customer interactions, order details, and feedback in the CRM system (Freshdesk). Share insights and suggestions for improving the customer journey. Key Skills Requirements : Experience: 1-3 years in a customer-facing or sales role, preferably in retail, fashion, or e-commerce. Communication: Excellent verbal communication skills in English. Proficiency in Hindi and other regional languages is a plus. Customer Focus: Strong problem-solving skills with a customer-first mindset. Sales Acumen: Ability to identify customer needs and suggest suitable solutions to drive sales. Tech Savvy: Comfortable using CRM tools, phone systems, and basic computer applications. Personality: Enthusiastic, patient, and driven by delivering exceptional service.
Job Title: Traveling Store Operations Manager Base location: Mumbai Work location: Stores Key Responsibilities: • Conduct regular visits to multiple store locations to audit operations and provide hands-on support. • Train, guide, and motivate store teams to achieve sales and customer service targets. • Implement and monitor standard operating procedures (SOPs) across all assigned stores. • Analyze performance metrics and take corrective actions to improve productivity and profitability. • Act as the primary liaison between stores and corporate teams to ensure smooth communication and execution. • Support new store openings, staff onboarding, and temporary performance interventions. • Ensure compliance with company policies, visual merchandising standards, and safety regulations. Key Skills: • Multi-store management • Operational audits • Team leadership & training • Cross-city travel adaptability • Retail SOP implementation • Sales performance analysis • Conflict resolution & coaching
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