Launched in 2012, Bombay Shirt Company is India’s first online custom-made shirt brand. We blend the heritage of classic tailoring & silhouettes, with the most modern fabrics & unique, contemporary designs. Our made-to-measure shirts are crafted to fit you & only you. You are unique - your clothes should be made just for you. In addition to our high-quality custom-made shirts, we also offer tailor-made blazers & pants and ready-made shirts, jeans, chinos and t-shirts. You can shop with us at any of our stores across 11 cities in India, or online through our website (www.bombayshirts.com) or mobile app.
New Delhi, Bengaluru
INR 8.0 - 9.0 Lacs P.A.
Work from Office
Full Time
Location - Delhi & Bangalore Reports to - Head of Department Responsibilities: Training Delivery Conduct onboarding programs for new hires (stylists, store managers, tailors) Deliver capability modules: product knowledge, measurement skills, upselling techniques, customer delight, SOP compliance Use real customer cases and roleplays to train in-store behaviours Store Coaching & Capability Audits Visit stores weekly to assess staff performance through observations Provide structured feedback and coaching to store teams and individuals Conduct monthly capability audits and report improvement plans New Store Launch Support Train and onboard new staff ahead of store launch Set up VM, process checklists, and customer experience flow Stay 35 days post-opening to support floor readiness Performance Tracking Maintain training attendance, feedback scores, and pre/post-assessments Track impact using NPS, sales performance, and Google Review scores Recommend development plans for underperforming team members Stakeholder Collaboration Work closely with Area Managers and Retail Ops to identify training needs Align with Customer Experience and Product teams for content updates Requirements: • 3 to 5 years of experience in retail training or frontline leadership roles • Strong communication and facilitation skills • Ability to coach, inspire, and influence store teams • Comfortable working on-the-floor and traveling frequently • Knowledge of retail KPIs, customer journeys, and high-touch service • Bonus: Exposure to luxury or made-to-measure retail
Mumbai
INR 3.5 - 4.0 Lacs P.A.
Work from Office
Full Time
Job Title: Executive Marketing (Offline) Location: Lower Parel, Mumbai Job Type: Full-time Experience Required: Minimum 2 years Reports To: Manager Marketing Key Responsibilities: Support and execute offline marketing campaigns including media buying, store-level activations including events, partnerships, and tie-ups. Work closely with the Manager - Marketing to plan and implement strategies that enhance brand presence in physical retail locations. Identify and execute innovative store marketing initiatives with the goal of increasing walk-ins and sales. Coordinate with vendors, partners, and store teams to ensure smooth execution of marketing activities. Travel as required to support marketing initiatives across locations. Monitor and report on the performance of offline campaigns. Assist with budgeting, invoicing, and campaign documentation. Analyze data and performance metrics to help refine marketing strategies. Who You Are : Minimum 2 years of experience in marketing, preferably with exposure to offline/events/retail/store marketing. Creative thinker with a keen interest in offline marketing. A proactive, go-getter attitude with the ability to manage multiple tasks. A strong team player who is open to learning and growing on the job. Excellent communication and coordination skills. Comfortable with occasional travel. Familiarity with Excel and working with data is a strong plus.
Mumbai
INR 4.0 - 4.5 Lacs P.A.
Work from Office
Full Time
Job Title: Customer Experience Executive Backend Team Location: Lower Parel - HO Working Days: 6 days This role will be responsible for engaging with our store personnel, customer experience front end teams and production/logistics team to provide them information necessary to resolve customer inquiries. ABOUT THE ROLE: Assist in providing world-class customer care to customers by supporting the front end/store teams via email, chat and phone. Consistently work with other teams to track, solve and innovate our processes and procedures to provide the best customer care in the world Liaise with production to fix individual customer issues and alterations. ABOUT YOU: 2+ years experience in customer service in the apparel sector specifically in a back-end role. Proficient in MS Office – Excel, Word and email. Previous contact center, providing both email & phone support an asset Exceptional communication skills, both written and verbal Customer service oriented with a natural desire to care for the needs of others Deep desire to put drive & effort into your work Knowledge and passion for men's fashion and style trends Knowledge about men's tailoring, pattern design, garment alterations, and fabrics preferred
Mumbai
INR 4.0 - 4.5 Lacs P.A.
Work from Office
Full Time
Job Description: Sales Line Executive Department: Customer Experience Reports To: Customer Experience Manager Location: Lower Parel, Mumbai Working days: 6 Key Responsibilities: 1. Customer Interaction Handle inbound sales inquiries via phone with professionalism and enthusiasm. Understand customer needs and provide tailored product recommendations. Guide customers on sizing, fabric choices, and customization options. Proactively address customer concerns and resolve issues promptly. 2. Sales Conversion Convert inquiries into confirmed orders by building trust and rapport with customers. Assist customers in navigating the ordering process and ensure timely follow-ups for pending decisions. 3. Product Knowledge Develop a thorough understanding of Bombay Shirt Company's products, processes, and offerings Stay updated on new collections, promotions, and campaigns. 4. Coordination & Collaboration Collaborate with store teams and production units to ensure accurate order details. Work closely with the customer service team to resolve escalations and support post-sales queries. 5. CRM & Reporting Accurately record customer interactions, order details, and feedback in the CRM system (Freshdesk). Share insights and suggestions for improving the customer journey. Key Skills Requirements : Experience: 1-3 years in a customer-facing or sales role, preferably in retail, fashion, or e-commerce. Communication: Excellent verbal communication skills in English. Proficiency in Hindi and other regional languages is a plus. Customer Focus: Strong problem-solving skills with a customer-first mindset. Sales Acumen: Ability to identify customer needs and suggest suitable solutions to drive sales. Tech Savvy: Comfortable using CRM tools, phone systems, and basic computer applications. Personality: Enthusiastic, patient, and driven by delivering exceptional service.
Mumbai
INR 8.0 - 8.5 Lacs P.A.
Work from Office
Full Time
Job Title: Traveling Store Operations Manager Base location: Mumbai Work location: Stores Key Responsibilities: • Conduct regular visits to multiple store locations to audit operations and provide hands-on support. • Train, guide, and motivate store teams to achieve sales and customer service targets. • Implement and monitor standard operating procedures (SOPs) across all assigned stores. • Analyze performance metrics and take corrective actions to improve productivity and profitability. • Act as the primary liaison between stores and corporate teams to ensure smooth communication and execution. • Support new store openings, staff onboarding, and temporary performance interventions. • Ensure compliance with company policies, visual merchandising standards, and safety regulations. Key Skills: • Multi-store management • Operational audits • Team leadership & training • Cross-city travel adaptability • Retail SOP implementation • Sales performance analysis • Conflict resolution & coaching
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Company Reviews
Bichu B R
5 months ago
“I had an amazing experience with Bombay Shirt Company! Their custom-made options let me personalize every detail, making it easy to create a shirt th...
Suresh Vandanapu
a month ago
Even after giving them a spare shirt for measurements they stitched it wrong. How hard is to measure an already stitched shirt!!? …
Kal K (Kal)
2 years ago
The sales staff was a little lazy to show around during the selection process. I asked if there was a way to look at some samples of the cloth as a fu...
Harsh Nagalla
2 months ago
I had an extremely disappointing experience. I waited nearly 20 minutes before anyone attended to me, and when someone finally did, their lack of inte...
Ihsaan Ahmed
4 months ago
This store brands itself as "custom-made," yet their tailoring team utterly fails to deliver on that promise. They rigidly adhere to a pre-designed mo...
Alexander Dolce
2 years ago
I ordered a custom corduroy for Rs 5400 in the Month of Nov 2022 and Received it after a month and after 3 months the jean was showing of the quality ...
Ramakrishna Reddy
7 months ago
Hello Team Bombay Shirt Company, in a recent purchase of one shirt and trousers, I am so delighted with your clothing! It is absolutely gorgeous. eve...
Siddharth Vaze
8 months ago
Over the past month, I've purchased about ten shirts and four pants/jeans from this store. …
Zane Larwood
7 months ago
Fantastic service, from measurements to style recommendations. I was able to get alterations in store, and they even double stitched a pair of trouser...
Ravi Shankar Mandya
9 months ago
Excellent all- in- one place to shop for apparel, maybe only one of its kind. The staff are very courteous , patient & soft spoken, serving with a smi...
Ravi Kiran
9 months ago
I am very satisfied with the recommendations of the representative Shaikh Abdullah in selecting the colors of both shirts and trousers. He was very he...
Rathna bhargav muppa
3 years ago
The design's and quality of is very decent and they designed shirts according to my wish I am pretty satisfied with product ....!! Thank you stylist...
Shiva Eturu
8 months ago
Awesome place and elegant clothing. This place in Hyderabad is great with amazing customer service. Shaikh Abdullah is amazing and took care of me and...
Siddharth More
a year ago
Wanted to try 4 way stretch chinos & jeans. 1st experience itself is best one. I never inagined such best fabric, and service. It was great and i will...
Srikant Prathi
a year ago
Really happy with the fabric quality and fitting. In fact initially, I had a problem with my trouser fitting. The trouser replacement was done well to...
Pierre Thomas
a year ago
A very unique experience for custom-made shirts. I was able to order online and refine the product to all of my likings. The offer was very rich in te...
Vishnu Pradeep
a year ago
Really good quality coupled with excellent staff and service. I custom ordered about 8 shirts & pants, during Diwali and in spite of the festive seaso...
anurag chilappagari
8 months ago
Your customer service is terrible. Providing a good product means nothing if the service is poor. Please reassess your approach. Bombay Shirt Company ...
Wilson Reddy
2 years ago
I have always liked the quality of work at Bombay Shirts. Their range of fabric is good, includes high end to affordable daily wear. While majority of...
Pravardhan
a year ago
Eyeing On This Store For A While And Had A Visit Today. The Reception And Guidance By Mr.Abdullah Was Heart-warming. He Has Shown All The Varieties Of...
Vinayak Juvvadi
6 months ago
When customer walks in, no one came to talk to me and say how can we help. If they are busy with other customers, then some Reception person should co...
SGIPL Business Development
a year ago
truly no words about the sales person will not tell you how to customize the simple things and show don't know what quality of clothes they and truly ...
Mansoor Mohammad
2 years ago
Tried many renowned customized clothing stores around Hyderabad and this is the best one ever visited. Fabric availability, wide range collections and...
Sai Kiran Chithanuru
2 years ago
I loved the Bombay shirt company designs. Very convenient to wear and fully customised. Krishna (beard guy from Hyderabad store) was very professiona...
hv kaushik
2 years ago
To be frank I was never a person who preferred customised shirts. I was sceptical when I entered the store but once I was in, it was a different story...
bharat raj
a year ago
I love Bombay shirt company, it has been my go to place for clothing since a couple if years. Tahir from the Hyderabad branch has been helpful in find...
Simran Johar
2 years ago
Best store for custom shirts. Superb customer service and special thanks to Mr. Taher who always goes above and beyond to provide best experience to h...
Dr M
5 years ago
This is real review! Actually they have limited cloths in display and show you pieces of cloths pasted on paper 😂. Then you select one or two. When ...
Nafees Ahmed
2 years ago
Product line including design , customisation and fabric is excellent. True value for money. Service is par excellece. Sales and service provided Mr....
Rhythm Agarwal
a year ago
I love the shirts from Bombay shirt company, the material, the quality, the stitching and customisation options provided. Tahir from Jubilee Hills bra...
Pradeep Mocherla
5 years ago
An excellent store for Custom made shirts with a great variety of fabrics that are really full of quality. …
BEESHWAMOHAN MEESHRA
3 years ago
If you want a shirt which is customized to rightly fit you, which has the elegance of a perfect stich with perfect style and the best material used .....
Kartik Shekar
5 years ago
Loved the concept, the choice, the pricing and personal touch. For custom made shirts you'd be hard pressed to find better quality anywhere in India....
Khalid Nawaz
6 years ago
I had purchased multiple shirts online but this was my first time visit to a brick and mortar store. Love the stitching and details go into every shir...
Trimurty Frames
5 years ago
One of my friend referred me to bombay shirt company. I had an amazing experience at the store. Store manager Pavan and other staff members are very e...
Sudheer Kumar
a year ago
Worst tailors they don’t even know how to take the measurement. It’s been 3 times since I have visited their store, every time they fail the promised ...
Aravind Narne
4 years ago
Personally very satisfied with the quality and service offered by Bombay Shirt Company. The staff at the Hyderabad store are consistently very friendl...
G SAI
a year ago
The collection in this store is excellent, the fabric is really good and doesn’t fade out. …
Narendra Gunda
2 years ago
I would like to give an honest review who are willing to go to this store. Their customer support is the worst. There was a girl as a salesperson and ...
Nicholas D'Souza
5 years ago
Amazing experience with variety of fabric choice. Superior client experience. We got allot of help chosing fabric that best suited the occasion. Measu...
bharat vasudevan
a year ago
BSC at Jubilee Hills is one of my favourite shopping store. Been associated with BSC from the day they became operational. The experience is always ve...
Pankaj Varade
5 years ago
Extremely bad sales person in the shop. I was not feeling welcomed at all in the shop. The sales person name is Rehman. He has no idea about any uniqu...
dmlkumar bhaskaruni
5 years ago
Genuine store. Lot of amazing patterns nd designs of clothing available for men, big collection to in formal and classic. Stitching was perfect & fits...
Bhanu Teja
2 years ago
They should get more choice and styles. Especially premium fabric needs more product. …
chandra shekar reddy.p
5 years ago
Store Ambience is good. Staff were very helpful in understanding my requirement and addressing them. Would recommenced Bombay Shirts Company to my fri...
Sanjeev Yamsani
5 years ago
There is really no technology to customize your cloths. You will have to visit the store to get the right measurements. Expensive and designs are limi...
Venkat kancham
a year ago
I have visited the store , the clothes quality was really awesome 👍. I use to communicate with Pavan for quality, pricing and measurement it's reall...
Bhargava Saripalle
2 years ago
Exceptional tailoring skills ordered 6 shirts and every shirt came up well beyond my expectations. Moreover staff are very curteous and friendly help...
Vidhi Associates
3 years ago
Dear Hritwik, I am extremely happy with your help and your suggestions and advice. You have been very good, courteous and efficient, and I greatly val...
Mohd Tajammul
5 years ago
Awsome place to buy the custom shirts, Nice store with very well experienced Staff, Excellent fabrics collection with different type of customizing op...
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