Customer Experience Executive (Backend Team)

Bombay Shirt Company

2 - 5 years

4 Lacs

Mumbai

Posted:3 months ago| Platform:

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Skills Required

Email Support Inbound Calls Chat Support Outbound Calling Customer Experience Customer Service Solving Queries Customer Satisfaction Customer Focus Email Process Chat Process Customer Relationship Customer Support Customer Care Customer Retention Customer Handling

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Title: Customer Experience Executive Backend Team

Location: Lower Parel - HO

Working Days: 6 days

This role will be responsible for engaging with our store personnel, customer experience front end teams and production/logistics team to provide them information necessary to resolve customer inquiries.

ABOUT THE ROLE:

Assist in providing world-class customer care to customers by supporting the front end/store teams via email, chat and phone.
Consistently work with other teams to track, solve and innovate our processes and procedures to provide the best customer care in the world
Liaise with production to fix individual customer issues and alterations.

ABOUT YOU:

2+ years experience in customer service in the apparel sector specifically in a back-end role.
Proficient in MS Office – Excel, Word and email.
Previous contact center, providing both email & phone support an asset
Exceptional communication skills, both written and verbal
Customer service oriented with a natural desire to care for the needs of others
Deep desire to put drive & effort into your work
Knowledge and passion for men's fashion and style trends
Knowledge about men's tailoring, pattern design, garment alterations, and fabrics preferred

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