Manager / Associate - Learning & Development

Job Title :

Location:

Reporting to:

Role Overview :

Key Responsibilities :

1. Training Design & Implementation

• Develop behavioral training programs for store managers, stylists, and corporate teams.
• Conduct workshops, role-plays, simulations, and e-learning sessions.
• Ensure training content is aligned with BSC values, CX principles, and performance standards.

2. Organizational Development (Org Dev)

• Support organizational initiatives related to capability building, succession planning, and leadership development.
• Identify skill gaps through diagnostics, surveys, and performance metrics.
• Partner with business heads to create career progression frameworks and high-potential talent programs.

3. Skill Development & Coaching

• Mentor and coach store managers and stylists to enhance behavioral skills, leadership, and problem-solving.
• Implement coaching interventions, feedback loops, and performance follow-ups.
• Evaluate training effectiveness through metrics like NPS, performance scores, and employee engagement surveys.

4. Learning Strategy & Reporting

• Maintain a training calendar and dashboard for tracking completion, impact, and ROI.
• Recommend improvements in learning methodologies, tools, and digital solutions.
• Align learning programs with broader CX and business performance goals.

Key Skills & Competencies :

• Strong expertise in behavioral training, soft skills, and organizational development.
• Ability to design engaging and interactive learning programs.
• Experience with retail or customer-facing environments is a plus.
• Analytical mind-set ability to measure training effectiveness and impact on performance.
• Strong communication, facilitation, and coaching skills.
• Familiarity with learning management systems (LMS) and digital learning tools.

Qualifications :

• Bachelors/Masters degree in HR, Psychology, Organizational Development, or related field.
• 5+ years of experience in L&D, behavioral training, or organizational development, preferably in retail or customer-centric industries.