Customer Experience Executive

Job Title: Customer Experience Executive Backend Team

Location: Lower Parel - HO

Working Days: 6 days

This role will be responsible for engaging with our store personnel, customer experience front end teams and production/logistics team to provide them information necessary to resolve customer inquiries.

ABOUT THE ROLE:

• Assist in providing world-class customer care to customers by supporting the front end/store teams via email, chat and phone.
• Consistently work with other teams to track, solve and innovate our processes and procedures to provide the best customer care in the world .
• Liaise with production to fix individual customer issues and alterations.

ABOUT YOU:

• 2+ years experience in customer service in the apparel sector specifically in a back-end role.
• Proficient in MS Office Excel, Word and email.
• Previous contact center, providing both email & phone support an asset
• Exceptional communication skills, both written and verbal
• Customer service oriented with a natural desire to care for the needs of others
• Deep desire to put drive & effort into your work
• Knowledge and passion for men's fashion and style trends
• Knowledge about men's tailoring, pattern design, garment alterations, and fabrics preferred