Customer Experience Executive

We are looking for an energetic, proactive, and customer-focused Customer Experience Executive to support business development, marketing coordination, and consulting operations. This role includes tele-calling, follow-ups, converting inquiries into meetings, on-ground visit support, and coordinating marketing tasks with internal teams and external agencies. You will work directly under the guidance of Consultants and Operations to ensure a seamless customer experience and help drive conversions.

Customer Experience Executive is supposed to perform the following tasks:

• Make outbound calls to prospective clients, follow up on leads, and convert inquiries into confirmed appointments/meetings.
• Convert inquiries into confirmed appointments and ensure prospects attend booked meetings.
• Explain company services clearly to prospects, resolve basic queries, and guide them on next steps.
• Maintain daily calling and communication logs; update CRM / WhatsApp / Excel trackers regularly. 
• Follow structured calling scripts and objection-handling frameworks shared by the Consultant / Operations team. 
• Visit prospective clients physically (as required) to follow up, collect information, or support the Consultant during on-ground meetings. 
• Ensure every prospect receives timely communication, follow-ups, reminders, and confirmations (calls + WhatsApp + email).
• Manage incoming customer calls, messages, and grievances; ensure queries are forwarded to the correct internal team for resolution.
• Prepare customer-update summaries and provide daily reporting of calls made, meetings booked, and conversions. 
• Collect feedback after meetings and document insights for internal improvements.
• Maintain a professional tone and ensure an exceptional customer experience at every touchpoint.
• Coordinate with digital marketing agencies/freelancers for creatives, social media posts, lead-gen campaigns, brochures, and brand materials. 
• Share business updates, content briefs, timelines, and feedback with the agency; ensure deliverables are received on time.

Skill Requirements:

• Excellent verbal communication – Hindi / Gujarati / English 
• Confidence in tele-calling + follow-up discipline 
• Basic MS Office, WhatsApp Business, Google Calendar, CRM tracking
• Customer empathy, patience, relationship-building
• Ability to coordinate with marketing teams, vendors, or agencies
• Willingness to travel locally for field visits when required

Education:

• Graduate in any field (B.com, BBA preferred)