Customer Experience Executive

Position: Customer & Engagement Executive

Location: Pune

Department: Customer Success / Sales Support

Employment Type: Full-time

About the Role

We are seeking an enthusiastic and target-driven Customer & Engagement Executive to connect with customers and encourage authentic product reviews on leading e-commerce marketplaces. The ideal candidate will possess strong communication skills, experience in customer calling or sales roles, and the ability to converse in regional languages.

Key Responsibilities

• Build rapport and engage customers in positive, meaningful conversations.
• Achieve daily, weekly, and monthly calling and targets.
• Handle objections professionally and ensure smooth customer interactions.
• Maintain accurate call logs, feedback, and follow-up details in CRM systems.
• Utilize calling tools effectively to track outreach and performance.
• Collaborate with Sales and Customer Success teams to enhance customer satisfaction and review generation.

Requirements

• Proven experience in telecalling, telesales, or customer engagement roles.
• Strong verbal communication skills in English, Hindi
• Hands-on experience with CRM and calling tools.
• Target-oriented mindset with a track record of meeting or exceeding goals.
• Strong persuasion, interpersonal, and time-management skills.

Preferred Qualifications

• Experience in E-commerce, Customer Service, or Online Reputation Management (ORM).
• Familiarity with online marketplaces such as Flipkart, and Quick Commerce platforms.
• Positive attitude with a customer-first approach.

What We Offer

• Competitive salary with performance-based incentives.
• Career growth opportunities in a fast-growing organization.
• Supportive team environment with hands-on training.
• Exposure to e-commerce operations and customer engagement best practices.