2088 Process Training Jobs - Page 23

Role & responsibilities Universal Trainer Core Trainer ,End to End Trianing ,SBS ,TNI & TNA ,Train the New Hire ,Cultural & Behavioural Training ,NHT Batches ,Classroom ,Pornounication ,Intonation ,Telephone Etiquates , Cultural & Behavioural Training ,Mock Calls ,Grammer,Throughput ,FPA . Preferred candidate profile On papers as Universal Trainer or Sr Trainer Perks and benefits 24/7 Shift 5 Days Working 2 Rotational Off Airoli Location

Job Description: Location: Indore / Ahmedabad Working Days: Monday - Saturday Time: 9:30AM - 6:00PM Number of Openings: 2 Role: L&D Specialist Key Responsibilities: Implementing Induction training at each level virtually as well as classroom session for new joining Partner with the extended Learning and Development team, faculty, and external vendors to successfully plan, coordinate, communicate, implement and track learning programs. To conduct project training, need to travel all Indore & Ahmedabad locations as per the business requirement Focus on continuous professional development to encourage self and others to stay current with latest industry standards and advancement To drive E-lear...

Role Definition The role of a trainer is to develop a competency and skill sets in an individual to perform his/her effectively and efficiently in the work place. The trainer should communicate to the trainees about what is expected out of training in a simple and professional way. Roles and Responsibilities The trainer plays a pivotal role from start to end of the Domain training that includes the following: 1. Participate in KA and KT related activities in the account and work with the client and various stakeholders to ensure that processes knowledge is documented and transferred to the operations team 2. Deliver Generic Domain Specific Modules along with up skilling resources on process....

Role Purpose To handhold New Hires from their DOJ to the end of Process Training where all their issues are resolved. Manage, plan and allocate labs for training. Provide support to new hires on all logistics. Resolve challenges of the Training Delivery team to provide world class training experience. Connect with Training Managers for seamless training delivery. Roles and Responsibilities Core responsibility is to meet and connect with new hires on a daily basis to understand their issues Liaise with support functions for effective resolution of trainee issues Engage trainees in an effective manner during the Trainee Awaiting Training Phase in order to arrest infant attrition. Effectively a...

4+ Yrs of experience in US Healthcare claims adjudication. Responsible for training new hires and existing employees on US Healthcare claims adjudication processes, systems, and compliance requirements. Can reach me @9902419093(Geetha)

Mercer is seeking candidates to join our Claims Service team based in the Pune/Mumbai office. This is a hybrid role that requires working in the office at least three days a week. Specialist Claims Service (Grade C1) What can you expect: Excellent exposure to complex & diverse claims handling. Opportunity to enhance Claims knowledge and understanding & build on client management skills. As a new colleague, you will be provided with Business Overview/Insights, in-depth process training, roles & responsibilities overview, expectations of various stakeholders to make you successful in this role. Within the first 30 days, we expect you to gain good understanding of the role and requirement that ...

Should have process training experience on papers for at least 2 years. Should be aware of TNA/TNI/TTT/OJT. Should be able to calculate Throughput. Should have knowledge of RAG Analysis. Experience in Soft skill training can also be considered. Interested candidates can reach out to 7305044617 / pavatharanip1@hexaware.com Regards, Pavatharani

Key Responsibilities: Deliver process training to new hires and existing employees Develop and update training content, manuals, and SOPs Conduct regular refresher and upskilling sessions Monitor trainee performance and provide feedback during OJT (On-the-Job Training) Identify training gaps and work with operations to bridge them Maintain training records, assessments, and reports Collaborate with quality and operations teams to ensure alignment on process updates Ensure timely completion of training batches with performance tracking Candidate Profile: 2 to 7 years of experience in process training, preferably in BPO, customer service, or technical domains Strong presentation and facilitati...

Job Summary: We are seeking a dynamic and experienced Trainer to join our Domestic BPO team. The ideal candidate will be responsible for delivering effective training programs to new hires and existing employees, enhancing communication skills, product knowledge, and process expertise to ensure high-quality customer interactions. Key Responsibilities: Conduct induction programs for new hires and refreshers for existing employees. Deliver process training related to domestic BPO campaigns (voice/non-voice). Develop and update training materials, SOPs, and assessments as per process changes. Evaluate trainee performance through tests, role-plays, and mock calls. Provide floor support post-trai...

Roles and Responsibilities Manage training programs from planning to execution, ensuring effective delivery and impact on business objectives. Develop and maintain relationships with stakeholders to identify training needs and develop solutions. Design and deliver process training, soft skills training, product training, and team handling sessions for clients. Conduct training analysis to measure program effectiveness and provide recommendations for improvement. Collaborate with cross-functional teams to integrate training into organizational processes. Desired Candidate Profile 5-10 years of experience in BPO/Call Centre industry or similar field. Strong understanding of TNA (Training Needs...

Description We are urgently looking for a Process Trainer with 2-4 years of experience to join our team in Bangalore. The ideal candidate will be responsible for conducting training sessions on various processes and procedures to new hires and existing employees. The candidate should have a strong background in training delivery, with an ability to create effective training material and assessments. Responsibilities Conduct training sessions on various processes and procedures to new hires and existing employees Create and maintain training material such as presentations, handouts, and assessments Provide feedback and coaching to trainees to ensure they are meeting performance expectations C...

The Junior Process & Solution Key User - Vendor Master Data role involves supporting process and solution development, improvements, and implementation of standard processes on a local site and organizational unit. Your responsibilities will include ensuring accurate and consistent Vendor Master Data practices, supporting data governance initiatives, and maintaining data quality. - Bring business knowledge and requirements from all users to the Business Process Developer/Solution Leader for process and solution development and improvement activities. - Develop and maintain Vendor master data management processes and standards. - Conduct data quality assignments and analyze business issues fr...

Role & responsibilities End-to-end ownership of the team Manage efficiency & effectiveness of the given team Ensure the team meets the defined contractual SLA targets Evaluate operators performance by assigning quality ratings and provide feedback on errors Conduct and coordinate push-back discussions with QCers Calculate and publish daily reports review effectiveness and drive governance Generate and report insights by performing basic and advanced data analysis Perform RCAs and deep dive analysis on repeating/high severity issues Contribute to process/product improvement initiatives and work on implementing solutions Providing floor support and sharing best practices on product, processes ...

Job Description - Training Manager Job Summary An experienced Training Manager with 5-6 years of hands-on experience in building and running training programs. The person will oversee product & process training, behavioural & soft skills learning, content creation and management, and end-to-end Learning Management System operations. The ideal candidate is a strategic thinker, excellent communicator in English, who can lead both program design and delivery, as well as manage stakeholders across functions. Key Responsibilities * Perform Training Needs Analysis (TNA) across departments to identify gaps for product knowledge, process adherence, soft skills, behaviour, etc. * Design, develop, and...

Should be able to fluently communicate and conduct sessions in Telugu, English & Hindi Ensure training improves employees' career development and contributes to improved patient satisfaction Manage stakeholders in a complex hospital environment Strong understanding of training processes and organizational skills Deliver end-to-end training programs to enhance employee capabilities, customer experience, and staff motivation 4 - 7 plus years of relevant experience in training and development Experience in large service organizations (hospitals, hospitality, retail, automobile etc)

Dynamic Inside Sales Trainer . Must train execs in comms, pitching, objection handling & closing. Min 2 yr exp; freshers not eligible. Required Candidate profile Experienced Inside Sales Trainer with strong skills in coaching, pitching & objection handling. Proven track record; freshers not eligible.

Job Summary: The Retail Trainer is responsible for delivering high-impact classroom and on-the-job training (OJT) sessions to equip new hires with the skills necessary to excel in their roles. This role ensures the end-to-end execution of CRT, performance tracking of new hires, coaching for underperforming employees, and stakeholder collaboration. The trainer is accountable for improving the quality and throughput performance of new hires, ensuring their success and driving overall employee performance enhancement. Key Responsibilities Conduct engaging classroom training sessions for new hires employees. Ensure seamless execution of the Class Room Training (CRT) program and On-The-Job Traini...

Role The role of a trainer is to develop a competency and skill sets in an individual to perform his/her effectively and efficiently in the work place. The trainer should communicate to the trainees about what is expected out of training in a simple and professional way DO The trainer plays a pivotal role from start to end of the Domain training that includes the following: Participate in KA and KT related activities in the account and work with the client and various stakeholders to ensure that processes knowledge is documented and transferred to the operations team Deliver Generic Domain Specific Modules along with up skilling resources on process. Structure On boarding Training requiremen...

NTT Data Services is Hiring! Position''s Overview At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our companys growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring, the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here. Client''s business problem to solve? For more than 30 years, our Business Process Outsourcing (BPO) team has implemented the processes and technologies for our clients that bring about real transformation for customers of all ...

NTT Data Services is Hiring! Position''s Overview At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our companys growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring, the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here. Client''s business problem to solve? For more than 30 years, our Business Process Outsourcing (BPO) team has implemented the processes and technologies for our clients that bring about real transformation for customers of all ...

Position''s General Duties and Tasks In these roles you will be responsible for Performing outbound calls to insurance companies (in the US) to collect outstanding Accounts Receivables. Responding to customer requests by phone and/or in writing to ensure customer satisfaction and to assure that service standards are met Analyzing medical insurance claims for quality assurance Resolving moderately routine questions following pre-established guidelines Performing routine research on customer inquiries. Developing and maintaining a solid working knowledge of the healthcare insurance industry and of all products, services and processes performed by the team Requirements for this role include Abi...

Roles and Responsibilities Develops new computer-based activities, custom online learning interactions, online courses, and interactive assessments with minimal technical supervision using writing, graphic design, branding, image editing, document formatting, animation, video, audio, eLearning authoring, web, portal, and assessment develop skills and tools. Utilizes communication skills to accurately understand the education needs and goals of others. Partners with content experts to select learning strategies, media, implementation methods and evaluation methods that engage employees and promote meaningful learning. Acts as a project lead and mentor to encourage the development of eLearning...

Roles and Responsibilities Develops new computer-based activities, custom online learning interactions, online courses, and interactive assessments with minimal technical supervision using writing, graphic design, branding, image editing, document formatting, animation, video, audio, eLearning authoring, web, portal, and assessment develop skills and tools. Utilizes communication skills to accurately understand the education needs and goals of others. Partners with content experts to select learning strategies, media, implementation methods and evaluation methods that engage employees and promote meaningful learning. Acts as a project lead and mentor to encourage the development of eLearning...

Roles and Responsibilities Develops new computer-based activities, custom online learning interactions, online courses, and interactive assessments with minimal technical supervision using writing, graphic design, branding, image editing, document formatting, animation, video, audio, eLearning authoring, web, portal, and assessment develop skills and tools. Utilizes communication skills to accurately understand the education needs and goals of others. Partners with content experts to select learning strategies, media, implementation methods and evaluation methods that engage employees and promote meaningful learning. Acts as a project lead and mentor to encourage the development of eLearning...

Teleperformance Global services is looking for Trainer to join our dynamic team and embark on a rewarding career journey Identifying training needs: Assessment of employee skills and knowledge gaps to determine the type of training required Designing training programs: Creating customized training programs that meet the specific needs of the organization and its employees Delivering training sessions: Leading classroom-based or online training sessions, using a variety of teaching methods to engage participants and enhance learning Evaluating training effectiveness: Monitoring and evaluating the impact of training programs on employee performance and business outcomes Keeping up to date with...