558 Process Training Jobs - Page 23

Job Summary: The Director of the Business Training position is responsible for managing and supporting end-to-end training for one of the strategic business verticals of Access Healthcare Services. The Director will lead a 50+ member team of managers, process trainers and voice coaches spread across Chennai, Coimbatore, and Pune. The position is based out of Chennai, and it will be work from office. Job Description: Training Management Drive new hire training and ensure meeting the timelines for hire to ramp goals by regularly reviewing the training content and delivery. Oversee training calendar to make optimal use of trainers and classrooms. Leverage new technology solutions, define and develop strategies, curriculum (including instructor-led, CBT & multi-media) and processes in support of business initiatives at both the new-hire and operations divisions. Ensure all curricula and courseware meet the demands of the new generation of learners. Liaise with client-side counterpart to share training update and partner on special projects. Cross-functional Collaboration Collaborate with business unit and internal/external SMEs to develop learning programs aligned with competencies and strategic goals of the organization. Identifying the training needs for tenured resources by working with Operations and Quality teams. Administer continuous learning including update management, BQ training and cross-skill learning. Governance and Reporting Provide threadbare data and detailed weekly reports on key training metrics to Head of Human Resources and Head of Training to determine the effectiveness of all training programs. Participate in other projects as directed by Head of Human Resources or Head of Training Analyze data, trends & delivers management information reports for effective decision-making by the leaders. People Management Ensure feedback and coaching is given to all managers and trainers. Drive the values of the organization with the team and thereby the new hire staff. Drive continuous development plans in place for team. Manage division budgets. Basic Qualification: (Mandatory) UG Degree 15+ years of experience in RCM BPO domain, with at least 5 years in training Managed a training team with size of 25+ comprising of managers, trainers and voice coaches for the past 3 years Healthcare Background specific to RCM experience would be an additional advantage Knowledge of adult learning principles and techniques for the current generation of learners Advanced Proficiency in MS Word, Excel, and PowerPoint required Ability to give direction to team and lead with conviction and empathy Advanced skills in preparing and facilitating presentations Excellent written and verbal communication skills Excellent organization / multi-tasking, planning and time management skills required Willingness to work in flexible shifts Competencies Coaching Communication Consultation Critical Evaluation Ethical Practice Global & Cultural Awareness Relationship Management Reporting & Data Analytics Interested candidates with above mentioned experience, please share your updated resume to jerlinbetsy.m@accesshealthcare.com

2yr exp as a BPO Manager Training on the paper form BPO Industry NHT, OJT, Refresher training TNA TNI TTT Immediate Joiner Call/WhatsApp cv to Sri 8851792136 Neha8287267407 Required Candidate profile WFO Kolkata only Not for Delhi/NCR and Bangalore-APPLY those who can relocate in Kolkata Call/WhatsApp cv to Sri 8851792136 Neha8287267407 Perks and benefits Fix Salary + lucrative Incentives

Candidate should be working as a Process Trainer / QA / SME for F&A process in a BPO. Work Location - Bangalore Shift - Rotational shifts Immediate Joiners OR Max 15 days notice period candidates can apply Required Candidate profile Call HR Manager Reejo @ 9886360719 for more details.

Greeting From HR Central !!! We have an Immediate Opening for One of the Leading MNC Client for Pune Location. Position Overview: The Finance and Accounting (F&A) Trainer will be responsible for developing and delivering training programs for finance and accounting operations. This role will focus on enhancing the skills and knowledge of employees through effective training methodologies and program implementations. The ideal candidate will have a strong background in finance and accounting, along with proven experience in training and development. Role & responsibilities Design, develop, and implement comprehensive training programs for finance and accounting staff. Conduct training sessions, workshops, and seminars on finance and accounting best practices, processes, and tools. Evaluate training effectiveness and make continuous improvements to training programs based on feedback and changing needs. Collaborate with finance leadership to identify training needs and develop targeted learning materials. Support onboarding processes for new employees within the finance department. Utilize technology and innovative approaches to enhance the learning experience. Stay updated on industry trends and changes in finance and accounting regulations to ensure training programs are relevant and compliant. Provide coaching and mentorship to employees to foster professional development. Preferred candidate profile Bachelor's degree in Finance, Accounting, Business Administration, or a related field. Minimum of 5 years of experience in finance and accounting roles. Previous experience in corporate training or educational program development is highly preferred. Strong knowledge of accounting principles, financial reporting, and compliance regulations. Excellent communication and presentation skills, with the ability to engage diverse audiences. Proficiency in Microsoft Office Suite and experience with e-learning platforms. Strong analytical and problem-solving skills. Ability to work collaboratively in a team environment and manage multiple priorities effectively. If interested, please share Cv to thilaka@hr-central.in or call me @ +91-9025851447

Key Responsibilities: 1. Training & Development: Conduct structured induction training for newly recruited agents and business associates. Conduct pre-licensing training refresher to drive licensing funnel. Deliver product, sales, and soft skills training to enhance advisor performance. Ensure proper understanding of regulatory guidelines and compliance standards. 2. Onboarding & Engagement: Facilitate the smooth onboarding of newly recruited advisors. Conduct refresher training sessions to reinforce key learning. Support advisors with sales strategies and business development techniques. 3. Performance Support: Provide on-the-job coaching and guidance to improve advisor activation. Identify training needs based on performance data and feedback from sales teams. Conduct role plays, case studies, and practical workshops to enhance selling skills. 4. Branch Collaboration & Reporting: Plan training activities for the month in accordance with the reporting manager (RTH). Work closely with Area Training Heads and Sales teams to drive training effectiveness. Maintain training records, attendance logs, and performance improvement reports. Internal Provide insights and recommendations to improve training programs. Qualifications & Experience: Minimum 2 years of sales experience and at least 1 year of training experience in insurance, banking, or financial services. Experience in Agency channel is preferred. Freshers can apply if they hold an MBA from a reputed business school. Strong understanding of Agency Sales models, Life Insurance products, and Distribution Channels. Excellent communication, presentation, and coaching skills. Local language fluency is preferred along with English. Ability to manage training programs independently and drive learning culture at the branch level. Preferred Key Skills & Competencies: Proficiency in MS Office (Excel, PowerPoint, Word) for reporting and presentations. Ability to engage and motivate learners Good understanding of insurance products and sales processes (training will be provided). Basic analytical skills to assess training effectiveness. Self-motivated and result-oriented approach. Strong interpersonal and stakeholder management skills. Strong communication and presentation skills.

At TTEC, were all about the Human Experience. Elevated. As a Trainer (Mumbai), you’ll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture. What You’ll be Doing Do you have a passion to train and guide others towards best practices? Do you love helping set someone up for success? In this role, you’ll support and actively engage new hires in a training environment to develop their knowledge of our values, employee workspaces, time keeping apps, and training on client products and procedures. You’ll work to make sure each employee is set up for success as they start their new role by teaching, testing, and monitoring absence and attendance throughout the training process. You’ll report to the Training Manager . We’re looking for a Trainer to welcome and excite new hires as they start their new careers. During a Typical Day, You’ll Inspire and motivate learners to reach for amazing Mentor and coach new hires within client training goals and time frames Bring your interest in helping others to start their career journeys successfully Deliver high quality client product training What You Bring to the Role 6 months or more in training and medical transcription process or call center experience Team building and nurturing an inclusive learning environment Engage and support your trainees in making sure they have the proper tools and systems knowledge to accomplish day-to-day tasks High school diploma or equivalent Computer savvy What You Can Expect Knowledgeable, encouraging, supporting and present leadership Diverse and community minded organization Career-growth and lots of learning opportunities for aspiring minds And yes... all the competitive compensation, performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you About TTEC Our business is about making customers happy. That’s all we do. Since 1982, we’ve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world’s leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you. TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way.

We Are thrilled to announce a Walk -IN drive on 10th May 2025 at our Gallagher Centre of Excellence in Bangalore. We are seeking talented Professionals to join our team in the property & casuality Insurance domain & Lead specialist & process Trainers Positions Available: 1. Assistant Manager 7+ years of expereince in Property & Casuality Insurance. Minimum 2 years of team Handling. Excellent Communication Skills. Expereince in Process management, MIS Reports, and daily team operations, KPI's & similar metrics. Background in BPO\KPO Industry preferred. Comfortable working in US Shifts. 2. Lead Specialist - P&C : 8+ years of expereince in which 2 + years in Team Handling is mandate. Expereince in Property & Casualty is Mandatory. This would be considered as an IC Role. should be comfortable with Night shifts. Note :- Expereince in Property & Casualty Insurance is Mandatory Candidates who have applied in past 3 months are not eleigible for this Walk -IN. 3.Process Trainer: 4-6 years of experience Process Trainer: 2-6 years of experience Induction Trainers: 2-6 years of experience (4 open positions) All candidates should possess excellent communication skills. Process Trainer & Evolve Trainer Planning for upcoming batches. Responsible for the Team performance. Responsible for quality of the Trainings imparted. Mentoring and Grooming New Trainers, Team Members and GTT Trainers. Design and maintain various training manuals and work books, with particular emphasis on keeping content up to date, through liaison with the supervisor Taking approval for Training Materials from process Heads through GTT members on a semi annual basis. Compile and submit monthly report on training activities and needs on a timely and concise manner Assist in the delivery of formal induction, Pre-process/language training for new hires. Working on Training Reports Weekly, Monthly, Semi Annual and Annual. Manage Domain and Custom Examinations and publish periodic reports. Initiative to improve the Training process. Handling client visits and presentations. Walk-In Drive Details: Date: 10th May 2025, Saturday Time: 10 AM to 1 PM Location: Gallagher Center of Excellence, 1st Floor Wing A, Brigade Magnum, International Airport Road, Amruthahalli, Kodigehalli Gate, Hebbal, Bangalore 560092. For Any more details Kindly connect to - Vibha_Dsouza@ajg.com Join us and be a part of a global leader in insurance brokerage and risk management. We offer a dynamic work environment and opportunities for career growth. Don't miss this chance to advance your career with Gallagher! We look forward to meeting you.

To train the new recruits on product and process/soft skills/voice & accent and bring them up to the expected bench mark, before they hit the floor. Ensuring Improvement of Quality Scores of Employees Responsible for conducting refreshers training program based on the training need analysis shared by the Transactional Quality team To ensure that the agent numbers from a New Hire team who enter the re OJT stage is maintained at the lowest Has to ensure that all the data relating to training are populated in the Training event management module in SAP, within time frame agreed upon. Utilize the Web based training at the center Coordinate for the logistics requirement forth training at the respective center. Responsible for the certification of the new hire trainings at the respective center Responsible to increase training through put for the respective batch. Responsible for calibrating & shadowing of Trainees on a regular basis. Responsible for the MIS for the aligned process Responsible for the training deliverables) for the aligned process only Any additional project that the function would carry out which would facilitate training and re skilling. This could change from quarter to quarter, like development of e-learning modules, SAP initiative etc. Collection Trainer 8977713990 Krsha.Satish@digitide.com