1439 Process Training Jobs - Page 23

Job Summary We are looking for a proactive and experienced Assistant Manager - Trainer to join our Training & Development team. The ideal candidate will be responsible for designing, delivering, and evaluating training programs across departments especially focused on our call center agents. This role requires strong communication skills, a keen understanding of adult learning principles, and the ability to align training with organizational goals. Key Responsibilities Conduct onboarding training for new joiners across call center and support teams. Design and deliver product/process training sessions for existing employees. Create effective training modules, presentations, and handouts. Identify training needs by evaluating strengths and areas of improvement. Conduct refresher training sessions and soft skills development programs. Monitor and evaluate training effectiveness through feedback and performance metrics. Partner with team leaders and department heads to ensure consistent delivery of quality service. Maintain training records and provide regular reports to senior management. Support in the implementation of Learning & Development initiatives company-wide. Key Skills & Competencies Excellent communication, facilitation, and presentation skills. Strong interpersonal and stakeholder management abilities. Ability to manage multiple training sessions and priorities. Sound knowledge of adult learning methodologies. Analytical skills for training needs analysis and performance evaluation.

Role & responsibilities Training Program Development: Design and develop comprehensive training programs for telemarketing representatives. Create training materials, manuals, and resources that align with organizational goals and industry best practices. Regularly update training content to incorporate industry changes, product updates, and customer handling techniques Onboarding: Conduct thorough onboarding sessions for new telemarketing hires, ensuring they have a strong understanding of the company, products, and department processes. Facilitate orientation programs to introduce new hires to company culture, policies, and expectations. Skill Development: Identify individual and team training needs through assessments and performance evaluations. Implement targeted training sessions to enhance telemarketing skills, objection handling, convincing techniques, and customer relationship management. Call Coaching: Provide ongoing coaching and feedback to telemarketing representatives to improve their performance and achieve team targets. Conduct role-playing exercises and simulations to reinforce training concepts and develop practical skills. Performance Analysis: Analyze telemarketing team performance metrics and provide insights to management. Collaborate with the quality assurance team to identify areas for improvement and implement corrective action plans. Technology Integration: Stay updated on telemarketing technology trends and incorporate relevant tools into training programs. Train representatives on the effective use of telemarketing software, CRM systems, and other tools to optimize performance. Contact Person : Nivetha HR : 7418332502

Job Summary: We are seeking a proactive and experienced Training Manager to lead the end-to-end training strategy and execution for our Customer Service team. This role will be pivotal in enabling teams through onboarding, product/process training, skill development, compliance alignment, and performance coaching. The ideal candidate will be data-driven, collaborative, and have a deep understanding of frontline operational training in a fast-paced fintech or BFSI environment. Key Responsibilities: Training Strategy & Execution Design and deliver structured onboarding programs for new hires across Customer Experience. Conduct periodic Training Needs Assessments (TNA) to identify skill and knowledge gaps. Develop and maintain updated training materials: SOPs, LMS modules, simulations, assessments. Tailor training content for different functional teams empathetic handling for support, objection handling and pitching for sales, compliance and ethical recovery techniques for collections. Compliance & Process Quality Ensure training content is aligned with regulatory frameworks especially RBI norms, collections code of conduct, and fair practice codes. Collaborate with Quality and Compliance teams to integrate real-world learnings from call audits, escalations, and grievance redressals into training content. Embed compliance protocols and behavioral standards into daily team routines through coaching. Team & Stakeholder Management Lead a team of internal trainers or coordinate with external training vendors. Manage training calendars, track participation and completion via LMS or internal systems. Work closely with Collections, Sales, Support, Legal, and Product teams to ensure training relevance and effectiveness. Prepare and present training impact reports, engagement metrics, and ROI evaluations to leadership. Required Skills & Qualifications: Bachelor’s degree in Business, Communications, Education, or related field. 5+ years of experience in designing and delivering training in fintech, collections, sales, or BFSI environments. Demonstrated ability to train teams on sensitive and high-risk processes such as collections and recovery . Deep understanding of adult learning principles , instructional design , and behavioral coaching. Strong communication and facilitation skills, with an ability to influence across levels. Experience using LMS platforms , e-learning tools (e.g., Articulate, Moodle), and customer-facing systems like CRM, dialers, and chat platforms. Preferred Qualifications: Certification in Instructional Design , Train the Trainer , or Learning & Development . Understanding of financial products , credit lifecycle , loan collections , and regulatory compliance (RBI, KYC, fair recovery practices). Experience training hybrid or remote customer-facing teams.

We are looking for a trainer: Qualifications & Skills Bachelors degree in Business, Marketing, HR, Education, or a related field Recruiting Resources+6Vintti+6Empire State AEX+6. 1 years of experience in sales training, enablement, or a sales role with practical coaching exposure Recruiting Resources. Excellent presentation , verbal, and written communication skills HR Blade. Strong analytical skills to evaluate training effectiveness and derive actionable insights Recruiting Resources Superb interpersonal and coaching capabilitiesempathy, active listening, adaptability—and the ability to inspire and motivate . Excellent organization and project management skills to juggle multiple programs and timelines . Certifications like CPTM, CPSP, or similar are advantageous Superworks. Preferred Experience Track record in high-growth or fast-paced environments Superworks. Experience scaling training across multiple geographies or global teams Superworks. Tools You’ll Use CRM platforms (e.g., Salesforce, HubSpot) LMS tools (e.g., Docebo, TalentLMS) Virtual training platforms (e.g., Zoom, Teams) Authoring tools (e.g., PowerPoint, Articulate) Analytics and reporting dashboards Meet- Yukti Contact number- 8920480002 Address- block- c. noida, sector 59, rebootxp

Role & responsibilities Good experience in process trainer Preferred candidate profile

As an individual in this role, you will collaborate and engage with External Vendors to scrutinize property titles. Your expertise in property title chains, property laws, and mortgage laws, particularly in the realm of affordable loans and LAP, will be essential for success in this position. You will be responsible for formulating region-specific policies related to collateral and developing streamlined and effective processes for legal assessment. A significant aspect of your role will involve vetting Original Property Papers and conducting regular training sessions at Branch locations to educate teams on legal processes. You will also be tasked with resolving queries from Sales, Credit, Business, and Operations teams. Effective external vendor management and audit resolution for the Internal Audit Department will be part of your responsibilities. Moreover, you will be involved in providing process training for new employees at both Pan India and State levels. It will be crucial for you to detect and analyze gaps in the case of any property document-related frauds. Additionally, physically visiting authorities for collateral verification and tracking and maintaining OTC/PDD for timely closure will be integral to your daily tasks.,

The ideal candidate should have 4-6 years of experience in Fund accounting/ Financial Reporting for hedge funds or mutual funds with a solid understanding of the capital market. A strong accounting background is essential along with knowledge of the Mutual Fund and Hedge Fund industry. The candidate should possess expertise in derivatives, equities, and fixed income securities. Previous experience in working on Financial Reporting profiles, preparing various financial statements in compliance with IFRS, US GAAP, Lux GAAP, and Irish GAAP is required. Experience in BPO/captive on capital markets back office processes is preferred. The candidate should also have experience in Business Areas such as Middle Office Processing, Financial Reporting, and Fund accounting. Experience in process set-up/migration of work from onshore is a plus. Key responsibilities include the preparation and review of financial statements/regulatory reports, acting as a subject matter expert, following different GAAPs, assisting seniors with performance data, process documentation, ensuring process initiatives and quality improvement, providing process training, meeting SLAs, and being a good team player. The candidate should hold a degree in B. Com, M. Com, or a Postgraduate Degree majorly in Accounting or Finance from a recognized business institute/university. Professional qualifications like CA, CFA, and CPA will be an added advantage. Required skills include good communication and domain skills, interpersonal skills, and proficiency in MS Office (MS Excel and MS Word). The candidate should be a quick learner, willing to work in shifts, and have flexible work hours as per process requirements. This is a full-time position in the Operations - Transaction Services job family, specifically in Fund Accounting. If you have a disability and require accommodation to use the search tools or apply for a career opportunity, please review Accessibility at Citi.,

The ideal candidate should have 4-6 years of experience in Fund accounting/ Financial Reporting for hedge funds or mutual funds with a good understanding of the capital market. Knowledge of Mutual fund and Hedge Fund industry, derivatives, equities, and fixed income securities is essential. Experience with N-PORT / NMFP / NCEN filing and preparation of financial statements as per IFRS, US GAAP, Lux GAAP, and Irish GAAP is required. Prior experience in BPO/captive on capital markets back office processes is preferred. Key Responsibilities include the preparation and review of financial statements/regulatory reports, acting as a subject matter expert, following applicable GAAPs, assisting seniors with performance data, process documentation, ensuring process initiatives and quality improvement, training new members, meeting SLAs, and being a good team player and quick learner. The candidate should be willing to work in shifts and flexible hours as per process requirements. Education requirement includes a B. Com, M. Com, Postgraduate Degree majorly in Accounting or Finance, with professional qualifications like CA, CFA, and CPA being an added advantage. Desired Skills include good communication and domain skills, interpersonal skills, and proficiency in MS Office (MS Excel and MS Word). This role falls under the Operations - Transaction Services job family, specifically in Fund Accounting. This is a full-time position. For additional details on the most relevant skills and any complementary skills, please refer to the requirements listed in the Job Description above or contact the recruiter. If accommodation is needed to use search tools or apply for the role due to disability, review the Accessibility at Citi policy. To understand EEO policies at Citi, please view the EEO Policy Statement and the Know Your Rights poster.,

Train internal teams. Strong understanding & use case-based scenarios to explain recognition processes for UAE & UK international education system Familiar with global frameworks such as QCF, SCQF, AQF, UAE QF, and credit-hour systems.

Process Trainer & Policy PoC Job Description Role Summary: The Trainer & Policy PoC position is primarily responsible for creating content and conducting training. Taking care of our accounts requires quick action, customer service and relationship building paired with the ability to enhance knowledge in the account. In the role of a Trainer, one should be in a position to take complete ownership of training programs conducted while looking at ways to continually improve and increase the value of the program. As a Policy PoC, the associate should be able to support the floor with any Policy-related questions. Training & Development Responsibilities: Facilitate programs based on product and customer service training by utilizing the available Plan and direct classroom training, electronic learning, multimedia programs, and other computer-aided instructional technologies, simulators, conferences and workshop Evaluate trainees for the duration of the training by administering regular assessments and activities followed by a feedback process. Check all logistical requirements before beginning a program to ensure smooth and efficient implementation. Undertake requisition and inventory of classroom equipment on a monthly basis to ensure safety and proper maintenance. Participate in client calls regarding updates on new products and development. Mentor & train new instructors on subject matter and course delivery techniques for assigned technical courses to be able to conduct courses in case of a business need. Recognize and Reward top performing trainees based on evaluation results, participation and behaviour. Training Need Identification Conduct training needs evaluation for the new joiners to gauge their capability. Conduct learning needs assessment based on trainee performance and behaviour. Create and conduct assessments for on floor advisors to ensure continuous learning initiatives Identify and recommend modifications or addition in content to facilitate the learning needs of the new entrants as well as tenured agents. This will be done basis identified gaps from advisor feedback, performance data and quality findings Monitor calls to validate QA findings for retraining purposes. Content Design Has the ability to design or customise modules and session plans based on advisor needs Develop training materials and company presentations for employee references. Can develop Standard Operating Procedures to be implemented on the floor for employees adherence and proper guidance. Design training modules and update materials, manuals and visual aids based on TNA and QA recommendations to ensure continued relevance of the programs. Other Training Responsibilities Prepare weekly training status reports on on-going trainings with feedback for all participants. Participate in planning sessions and help set plans and programs. Manage daily attendance along with details on any issues Have regular meetings with Operations, HR to ensure inter department coordination and communication. Conduct interviews and evaluate technical and communication skills to ensure the quality of applicant selection. Maintains advisor documents which are handed over to Operations on advisor movement to Mentoring/OJT Policy Responsibilities: Ability to handle any questions raised by the operations team related to policies documented on the KB. Provide meaningful resolutions to issues raised by the operations team. Identify gaps in existing policy / tools and offer possible solutions to bridge these gaps. Create policy snapshots to share with the larger team to help them understand policy better. Identify trends based on issues escalated by the floor to help trainers with meaningful interventions. Cre Qualifications Experience of at least a year within the process with no less than Strong rating Sound knowledge of training concepts and methodologies Excellent process knowledge Good presentation and communication skills Good people handling skills No zero tolerance incidents reported in the last 6 months No HR warning letter issued in the last 6 months Should not be on PIP Selection Process for Internal Hiring An IJP will be rolled out to invite applications from the process A written test will be conducted to evaluate process knowledge and cognitive skills An interview will be conducted by a certified Process Trainer, Training Lead/Training Manager The candidate may be asked to present a topic on a presentation The resource will be on probation for 3-6 months before getting confirmed in this role

Key Responsibilities: Conduct new hire and refresher training (sales, product, soft skills). Create training material and coordinate training logistics. Track trainee performance and provide feedback. Maintain training records and reports. Travel 15-20 days/month in and around Bangalore. Requirements: Experience in training, coaching, and employee development. Strong communication, presentation & analytical skills. Fluency in English & Hindi. Background in insurance/financial services preferred. Apply by sending your CV at 9069719390 with these details Current location: Applied role for: How much training exp you have on documents: Current CTC fixed: Expected CTC: Notice period: Regards, Himanshi Verma, Sr. Executive HR

Key Responsibilities: Conduct new hire and refresher training (sales, product, soft skills). Create training material and coordinate training logistics. Track trainee performance and provide feedback. Maintain training records and reports. Travel 15-20 days/month in and around visakhapatnam. Requirements: Experience in training, coaching, and employee development. Strong communication, presentation & analytical skills. Fluency in English & Hindi. Background in insurance/financial services preferred. Apply by sending your CV at 9069719390 with these details Current location: Applied role for: How much training exp you have on documents: Current CTC fixed: Expected CTC: Notice period: Regards, Himanshi Verma, Sr. Executive HR

Key Responsibilities: Conduct new hire and refresher training (sales, product, soft skills). Create training material and coordinate training logistics. Track trainee performance and provide feedback. Maintain training records and reports. Travel 15-20 days/month in and around Nagpur. Requirements: Experience in training, coaching, and employee development. Strong communication, presentation & analytical skills. Fluency in English & Hindi. Background in insurance/financial services preferred. Apply by sending your CV at 9069719390 with these details Current location: Applied role for: How much training exp you have on documents: Current CTC fixed: Expected CTC: Notice period Regards, Himanshi Verma, Sr. Executive HR

Introduction Amazon is seeking bright, motivated and hardworking individuals to fill Warehouse Trainer Position at our FC (fulfillment center). The ideal candidate possesses a strong work ethics, attention to detail, the ability to meet deadlines, and a commitment to customer service as it relates to product fulfillment. This position may be required to receive products using radio frequency scanners, relocate products using forklifts, pallet jacks and walkies-riders. ICQA RA may also be required to pick customer orders on all levels of a multi-level mezzanine, pack and ship customer orders and troubleshoot problems to resolution. ICQA RA are expected to understand all aspects of production, adhere to strict safety, quality and production standards, and be willing to work in multiple shifts. The position also required a strong will on the part of the candidate to fit into any role that needs to perform in the fulfillment center not limited to picking an order, stowing a cart and loading or unloading of material. The job is demanding, and filled with learning and fun, as we aim to provide the best services to our customers at all times. Each employee must be able to perform all of the job duties and physical requirements in the work environment as described below on a regular basis with or without reasonable accommodation in order to meet the requirements of the job as a FC Trainer: RA Best Behavior Listening to associates and be supportive to managers. Answering requests and always gets back to people. Lead by example, doing what we say and act how we say Must be approachable, talking to employees to know how can L&D better, and contribute towards employees job. Must exhibit the best behavior while at work. Always be up to date with the latest techniques, tools, and processes. Be right, honest, and be willing to accept mistakes. Be willing to push their limits and accept more responsibilities Help and assist the AM to foster the development and growth of Amazon.com employees. Help and assist the AM to create and implement training plans for managers, trainers and others. Creates/updates accurate and useful information on-the-job tasks, SOPs and training aids/visuals. Identify any production and scheduling conflicts, and report swiftly to AM. Responsible for managing the learning department so that new and existing FC associates, specialists, and managers are optimally trained and developed. Identify potential ambassadors/trainers and groom them to take various warehouse process training. Leadership Lead team of associates, ambassadors and Trainers. Develop and manage cross functional team to meet the operational needs. Track metrics of associates, ambassadors and trainers and report any gaps to AM. Administrative Update, track and record training, including progress and skill sets. Help and assist to create and manage training content and documentation. Understand and implement methods for gathering and tracking training metrics. Track and communicate assignments and progress. Conduct training and compliance audits on associates. A day in the life A day in the life Works on key business aspects of safety, quality, customer experience, and productivity of their department. Review the work forecasts and determine your productivity requirements to produce during the day to meet the overall building objectives. Follow FC leadership routine and partner with other Area Managers to balance labor ensuring that you are operating a balanced and efficient shift while meeting all of your goals. Support all safety programs and compliance to ensure a safe work environment for all associates. Participate in process improvement initiatives of the department. Bachelors degree Speak, write, and read fluently in English Experience with Microsoft Office products and applications Bachelors degree in Executive Assistant or Business Administration 1+ years of manufacturing or customer-facing environment experience

Position : Process Trainer | IGT Solutions is looking for Process Trainer to lead business operations in a Contact Centre services environment. The position is responsible for the overall leadership of the International Travel operations providing strategic and tactical operational direction to the team in order to achieve desired business goals and to ensure customer delight through close interaction with the leadership JOB RESPONSIBILITIES- Ensure successful execution of training needs Measure program training effectiveness Responsible for on-going observations of direct reports, providing guidance, mentoring and support that focus on performance improvement of the candidate. Send reports/MIS to the Operations team on the progress/pending status of activities Review content at regular intervals to ensure all updates are incorporated Participate in Internal & External Calibrations Conduct refresher trainings based on TNI Manage Knowledge Check for New Hires & Production Staff KNOWLEDGE, SKILLS, OTHER ABILITIES- Very Strong written and verbal communication skills (English) Customer/ Client Handling Skills Ability to work during all shifts Experience in any product/process/soft skill/up-skilling training 1- 5 years of experience in Training. Working Hours : 24 x 7 Shift 9 hours shift with 1 hour break. Work From Office Working Days: 6 Days working in a week Benefits: Rewards & Recognition (Awards & Gifts) Interested candidate can share their cv @ swapnil.gupta@igtsolutions.com(7042379178)

Roles and Responsibilities Design and deliver training programs for new hires, focusing on product knowledge, soft skills, and process orientation. Conduct regular coaching sessions with team members to improve performance and address skill gaps. Develop and maintain effective communication channels with clients to understand their requirements and provide tailored solutions. Provide feedback and recognition to team members for their achievements, promoting a culture of continuous learning. Collaborate with internal stakeholders to identify areas of improvement in processes and implement changes accordingly. Desired Candidate Profile 1-4 years of experience in BPO industry or related field (call center environment). Strong understanding of handling NHT calls, OJT methodologies, sales training principles, product training techniques. Proficiency in TNI (Training Needs Identification) analysis; ability to analyze business needs and develop targeted interventions. Excellent soft skills training expertise; ability to design engaging training programs.

We are looking for a dynamic Retail Trainer to design and deliver in-store training programs that enhance staff performance, customer service, and sales effectiveness. Someone from Retail, Fashion, QSR, Food.

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: Institutional_Finance_Buy_Side_Others. Experience: 1-3 Years.

Role The role of a trainer is to develop a competency and skill sets in an individual to perform his/her effectively and efficiently in the work place. The trainer should communicate to the trainees about what is expected out of training in a simple and professional way DO The trainer plays a pivotal role from start to end of the Domain training that includes the following: Participate in KA and KT related activities in the account and work with the client and various stakeholders to ensure that processes knowledge is documented and transferred to the operations team Deliver Generic Domain Specific Modules along with up skilling resources on process. Structure On boarding Training requirements, Pre Process, Customer Visits etc. Ensure that all new employees go through the defined new learning path for their respective roles in the account Deliver pre-process and process training for new employees Support new hires during OJT and GO-live Provide refresher and remedial training for existing employees Ensure all regulatory requirements are complied with from time to time Maintain trainee data and information Generate training reports from time to time Support any administrative tasks like trainee roster and scheduling etc. Create/Customize training content for delivery Provide feedback and coaching to analysts on the floor Take ownership for improvement in analysts performance Analyze training needs for employees working for the account. Responsible for account level Training metrics Responsible for adhering to training standardization guidelines defined by the BU Training Function Responsible to work with ops to bridge gaps during training. Mandatory Skills: L&P Policy Acquisition & Servicing.

We are hiring Trainer for a Premium Jeans Brand Outlet based in Jaipur. candidates with minimum 3 years experience in retail training can apply. Job Title: Trainer Location: Gopalbari, Jaipur Experience: 3+ Years Qualification: Any graduate CTC: Upto 5.5 LPA Job Summary We are seeking a dynamic and passionate Retail Trainer to join our team. The ideal candidate will be responsible for designing and delivering training programs that enhance the skills and performance of our retail staff. This role is pivotal in ensuring that our team members are equipped with the necessary knowledge and skills to provide exceptional customer service and drive sales. Key Responsibilities Training Program Development: Design and implement comprehensive training programs covering product knowledge, customer service, sales techniques, and store operations. Onboarding: Conduct orientation sessions for new hires, ensuring they are well-integrated into the company culture and understand their roles and responsibilities. Continuous Learning: Organize regular training sessions and workshops to keep staff updated on new products, promotions, and company policies. Performance Evaluation: Assess the effectiveness of training programs through evaluations, feedback, and performance metrics. Provide constructive feedback to employees and identify areas for improvement. Collaboration: Work closely with store managers and the HR department to identify training needs and develop tailored programs. Reporting: Maintain accurate records of training activities, attendance, and outcomes. Prepare reports for management on training effectiveness and employee progress. Skills: Excellent communication and interpersonal skills. Strong organizational and time-management abilities. Proficiency in using training tools and e-learning platforms. Ability to motivate and inspire team members. Fluency in English and Hindi; knowledge of regional languages is a plus. Compensation & Benefits Salary Range: upto 5.5 Lakhs per annum, depending on experience and qualifications. Additional Information Travel: Willingness to travel to various Levi's store locations across the region for training sessions and evaluations.Jobed.ai Work Schedule: Flexibility to work weekends and holidays as per retail store requirements. For further assistance contact/whatsapp: 9354909515 or write to kajal@gist.org.in

Role Definition The role of a trainer is to develop a competency and skill sets in an individual to perform his/her effectively and efficiently in the work place. The trainer should communicate to the trainees about what is expected out of training in a simple and professional way. Roles and Responsibilities The trainer plays a pivotal role from start to end of the Domain training that includes the following: 1. Participate in KA and KT related activities in the account and work with the client and various stakeholders to ensure that processes knowledge is documented and transferred to the operations team 2. Deliver Generic Domain Specific Modules along with up skilling resources on process. 3. Structure On boarding Training requirements, Pre Process, Customer Visits etc. 4. Ensure that all new employees go through the defined new learning path for their respective roles in the account 5. Deliver pre-process and process training for new employees 6. Support new hires during OJT and GO-live 7. Provide refresher and remedial training for existing employees 8. Ensure all regulatory requirements are complied with from time to time 9. Maintain trainee data and information 10. Generate training reports from time to time 11. Support any administrative tasks like trainee roster and scheduling etc. 12. Create/Customize training content for delivery 13. Provide feedback and coaching to analysts on the floor 14. Take ownership for improvement in analysts performance 15. Analyze training needs for employees working for the account. 16. Responsible for account level Training metrics 17. Responsible for adhering to training standardization guidelines defined by the BU Training Function 18. Responsible to work with ops to bridge gaps during training Certifications and Assessments Standard Trainer Assessment & Domain Certification B2 - Domain Process Training Certification Education Graduate Knowledge Must Have 1 Good Hands on system & applications expertise 2 Fluent in English language skills 3 Excellent Communication and presentation Skills 4 Good Customer interaction skills 5 PC literate with good system navigation skills 6 Good Data input skills 7 MS Office (Excel, Word, Outlook) skills - Basic 8 Task Management & Organization skills 9 Problem solving skills 10 Professional experience in Industry environment 11 Ability to engage with the client and run/lead workshops 12 Excellent Facilitation and influencing skills Good to have Advanced Research Skills Content Design & Development Skills Experience in handling LMS activities Experience Must Have 1. A Deep Knowledge of the Business 2. The Ability to Measure and Assess Staff Training Needs 3. Strong Communication and Interpersonal skills 4. A Passion for Continuous Learning 5. Innovative Thinking 6. Embrace Efficiency Mandatory Skills: Training (Ops). Experience: 1-3 Years.

2yr exp as a BPO Manager Training on the paper NHT, OJT, Refresher training TNA TNI TTT Immediate Joiner Work From Office Kolkata only not for Delhi/NCR ..APPLY those who can relocate in Kolkata Required Candidate profile Work From Office Kolkata only not for Delhi/NCR ..APPLY those who can relocate in Kolkata Call/WhatsApp cv to Sri 8851792136 Neha8287267407 Perks and benefits Fix Salary + lucrative Incentives

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: Institutional_Finance_Buy_Side_Others Experience: 1-3 Years

*Design content & develop training programs for existing employees *Train New Joiners on IndiaMart product & processes *Coordinate with SMEs, Admin, HR, business stakeholders for smooth functioning *Facilitate sessions on products, processes & skills Required Candidate profile *Effective verbal, written communication & presentation skills *Should have min of 2 yrs of BPO experience as Trainer *Foresee challenges & deliver solution *Revise & update the content when required

Process Trainer for an International BPO Trainer Should have exp handling NHT Batches & Coaching employees Location-Gurugram Shift- 24*7 Excellent Comms Salary-:Upto 11.5 LPA Graduation Mandatory Call@9205503253 / 9953262467 Required Candidate profile Min 3 Years exp in International BPO as process trainer Sal Upto 11.5 LPA Exp of Training International BFSI Process Call @9205503253 / 9953262467 or share cv to deepak.sharma@shadowplacements.com