Description
We are seeking a Program Manager who will be part of Global Process Owner team for our Seller Identity and Verification (SIV) function within VRMO. The organization is responsible for making Amazon the safest and most trusted place on Earth by protecting the innocent and deterring the 'ill-intentioned'. Protecting the interests of the end users is our top priority, balance it by being compliant and giving a great customer experience. Our team achieves this objective through a combination of automated and manual investigations of the seller transactions for our marketplace.
In this role, you will be responsible for the operational process management and improvement for the SIV program. You will be responsible for the design, implementation and improvement of the initiatives. The key responsibility of the role will include: (1) focus on incoming/new program initiatives to “operationalize” into the function; (2) productivity and efficiency improvements of the functional process they own; (3) incoming volume control management with program owners; (4) governance of the SIV program from Ops perspective: process, tools, audit, inspection, mechanisms; (5) effective design, implementation, execution of the Change Management related to SIV process from an operational perspective. In this role, you will need to demonstrate the ability to dive deep to understand the details of the SIV process, identifying opportunity for improving the process leveraging data as well as the ability to think big, coming up with big and innovative ideas to transformation the SIV process, balancing great customer experience as well as operational effectiveness for the SIV process (quality, cost, productivity).One of the key aspects of the role is partnering with Seller Registration Product Team as well as the global business stakeholders in identifying and leading the implementation of the appropriate process improvements. As the PM, you will support operational cost improvements, overall quality and customer experience, resource planning, appropriate training and necessary tools, decision quality, process efficiency and global alignmentKey job responsibilities of a PM II
Basic Qualifications
- Overall experience of 5 years in program management.
- MBA from a tier I/II institute.
- Experience driving program improvements, at department level as well as cross-department level, that have resulted in measurable business impact.
- Proven project management experience with profound knowledge of program management lifecycle, and skilled at project management tools
- Proven experience leading large scale complex, cross-functional projects with multiple stakeholders, involving multiple (10 or more) internal/external customers.
- Ability to influence stakeholders across the organization without direct reporting lines.
- Practical knowledge of problem solving methodologies like Lean, DMAIC, PDCA, Kaizen, process re-designing frameworks, etc. to implement change or improve processes.
- Excellent oral, written and interpersonal communication skills
- Demonstrated ability to work well in a team environment and work under tight deadlines
- Strong influencing skills and negotiation skills
- Ability to drive projects efficiently in a cross-functional environment by establishing respect and confidence in the business and technical communities
- Proven analytical aptitude, including the ability to mine and analyze large, complex data sets
Preferred Qualifications
- Certified Project Management Professional (PMP)
- Certified Six Sigma Black Belt is a plus
- Experience working as part of a global team with multiple time zones and geographically disperse resources.
Key job responsibilities
- Identification, execution & delivery of programs & projects targeted on designing and/or improving operational processes related to SIV process/program to deliver great customer experience and operational goals (quality, cost, waste reduction, productivity).
- Support implementation into our Global RCO SIV Operations team of incoming new initiatives and program, including rolling out new investigations tools and systems to our RCO investigators population.
- Partner with the SIV Functional Ops Leader, Business Stakeholders, Finance from project intake, prioritization, planning, execution and control post implementation.
- Support Implementation and execution of governance of the SIV program from Ops perspective including process, tools, audit, inspection, mechanisms.
- Effective design, implementation, execution of the Change Management related to SIV process from an operational perspective, ensuring that changes are understood and adopted by the user community
Basic Qualifications
- Prior Registration & Compliance experience
- Large scale project management experience in leading multi-organizational initiatives, and driving team accountability to achieve impactful goals
- Experience working in an Operations environment, driving improvements that have resulted in measurable business impact
- Proven analytical aptitude, including the ability to mine and analyze large, complex data sets
- Six sigma black belt level capabilities in deconstructing processes and metrics, to identify areas of opportunity and lead the development and implementation of new processes
- Good oral, written and interpersonal communication skills
- Demonstrated ability to work well in a team environment and work under tight deadlines
- Influencing skills and negotiation skills
- Ability to drive projects efficiently in a cross-functional environment by establishing respect and confidence in the business and technical communities
- Ability to motivate and focus people resources where there is no direct reporting relationship
- 3+ years experience in program or project management
- Experience defining program requirements and using data and metrics to determine improvements
- 3+ years experience working cross functionally with tech and non-tech teams
- IPV is a global function hence you will support ensuring global coverage
Preferred Qualifications
- Proven analytical aptitude, including the ability to mine and analyze large, complex data sets
- Influencing skills and negotiation skills
- Ability to motivate and focus people resources where there is no direct reporting relationship
- MBA or Masters degree in related field
- Certified Project Management Professional (PMP)
- Certified Six Sigma Black Belt
- Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Company
- ADCI - Karnataka - A66
Job ID: A3020214
