Presales Specialist

Presales Consultant / Presales Manager – IMS Services

Location

Mumbai

Experience

IMS / IT Infrastructure Presales

Role Overview

Orient Technologies

Key Responsibilities

Presales & Solution Design

• Work closely with Sales, Government Sales, and Enterprise teams to understand customer requirements
• Design end-to-end

  IMS solutions

  including:
• Data Center Operations & Facility Management
• Network Operations (LAN / WAN / Wi-Fi / Security Devices)
• Server & Storage Management
• End User Computing (EUC) & Field Support
• Service Desk, NOC & ITSM Operations
• Backup, DR & Business Continuity (on-prem / hybrid, non-cloud focused)
• Define scope of work, service architecture, SLAs, KPIs, transition and steady-state models

RFP / RFQ / Tender Support

• Lead and support

  RFP / RFQ / Government & PSU tenders

• Prepare:
• Technical proposals & solution documents
• Compliance matrices and response mapping
• Architecture diagrams, service workflows
• BOQ/BOM, effort estimation, and commercials input
• Coordinate with OEMs (Cisco, HPE, Dell, Lenovo, etc.) and internal teams for inputs

Commercial & Costing Support

• Prepare resource models, effort estimation, and IMS pricing
• Support margin optimization and cost rationalization
• Ensure proposals are aligned with Orient’s delivery capability and financial goals

Customer Interaction

• Participate in customer meetings, technical discussions, and solution presentations
• Conduct solution walkthroughs, clarifications, and bid defense sessions
• Act as a technical SME during negotiations and finalization stages

Internal Collaboration & Handover

• Collaborate with Delivery, Operations, PMO, Finance, and OEM teams
• Support transition planning and seamless handover from presales to delivery
• Contribute to creation and enhancement of

  IMS service catalogues and standard offerings

Skills & Competencies

Technical Expertise

• Strong understanding of

  IT Infrastructure & IMS services

• Hands-on knowledge of:
• Servers (Windows / Linux)
• Networking (Routing, Switching, Firewalls)
• Storage, Backup & DR solutions
• EUC & Service Desk operations
• ITIL-based ITSM processes (Incident, Change, Problem, Asset Management)
• Exposure to OEM solutions: Cisco, HPE, Dell, Lenovo, NetApp, etc.

Presales & Business Skills

• Proven experience in

  SI Presales & Bid Management

• Strong documentation, presentation, and solutioning skills
• Ability to translate technical requirements into commercially viable solutions

Soft Skills

• Excellent communication and stakeholder management
• Analytical thinking and problem-solving
• Ability to work under tight bid timelines and pressure

Preferred Qualifications

• ITIL Foundation / Intermediate certification
• OEM certifications (Cisco, HPE, Dell, etc.)
• Exposure to managed services transitions and steady-state operations