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1.0 - 6.0 years
1 - 2 Lacs
Jaipur
Work from Office
Responsibilities: * Manage customer relationships through effective communication and issue resolution. * Lead sales team, oversee project management, and drive post-sales success. Sales incentives
Posted 3 months ago
2.0 - 7.0 years
3 - 4 Lacs
Noida, Ghaziabad, Greater Noida
Work from Office
Manage customer interactions and ensure a smooth post-sales experience, client queries, concerns, and follow-ups efficiently. Maintain and update CRM software (Pinga) .Coordinate with , legal, and accounts teams for document processing ,collection. Required Candidate profile Candidates having minimum 2 year prior experience in CRM department in real estate industry. Please share me your on hr_recruit@sikka.in & 9717020195
Posted 3 months ago
2.0 - 5.0 years
4 - 6 Lacs
Noida
Work from Office
Info Edge is hiring for one of its leading Business i.e, Jeevansathi.com. About BU : Jeevansathi.com Jeevansathi.com is one of the largest and most trusted matrimony websites in India. It has a large presence across all parts of the country and its two decades of existence has left an indelible impact on millions of lives. The platform provides a very secure and convenient matchmaking experience to all its members by ensuring 100% screening, exclusive privacy options, photo protection features and multiple ways of verification amongst other things. Job Objective: The exclusive servicing team is a premium assisted matchmaking service which helps the premium customers find the right match (marriage) for themselves or their loved ones. The objective of this role is to assist them on an end-to-end basis via calls and e-mails. The role will require a person to build a strong relationship with the client and understanding with his/her client and provide best servicing experience. Job Description: Onboarding of Premium members and help them in setting up their profile Understanding the client's requirements for a Jeevansathi and search for shortlisted profiles on the basis of different Indian matrimonial norms (gender, religion/caste, mother tongue, occupation, education level, income, groups, marital status , etc) Reach out to prospects on behalf of the client and help in exchanging information among them and set up their meetings Be in regular touch with the client and keep him/her updated on the work being done on their profile by weekly/monthly report Handling escalation of the clients Achieving process SLAs and MIS report generation Ensuring adherence to the defined process and accuracy levels on transactions Build long term relationship with the client by provide best serving experience Required Skills: Excellent verbal and written communication skills Aptitude for fostering positive relationship building Client handling skills Customer Focus Attention to detail Knowledge of Indian matrimonial norms Flexibility with rotational offs and rotational shifts Desired Skills: Experience in handling premium customers/large accounts within voice/inbound processes Good with MS office to capture and understand customer feedback real time Multi-Tasking (E-mails & Tools) and coordinating with different tea
Posted 3 months ago
1.0 - 2.0 years
1 - 3 Lacs
Bengaluru
Work from Office
Join our hardware team as a Junior Hologram Specialist! Work with sensors, PCs, projectors & screens to support holographic solutions. Ideal candidate is tech-savvy, quick to learn software, and great at post-sales support.
Posted 3 months ago
7.0 - 12.0 years
3 - 7 Lacs
Noida
Work from Office
Role & responsibilities : Identify and Secure Orders: Proactively identify and secure new business development opportunities, including national and international markets. Utilize established relationships, market research, and industry knowledge to bring in more orders. Achieve Sales Targets: Build and leverage the business network to achieve sales targets within the stipulated time. Set realistic sales goals, track performance, and adjust strategies as needed to ensure targets are met. Market Expansion: Explore and develop new customer segments such as corporate gifting, wedding gifting, and other potential markets. Conduct market research to identify new opportunities and customer needs, and develop tailored marketing strategies. Stakeholder Engagement: Collaborate closely with artisans, SHG women, micro - entrepreneurs, to understand their needs and develop industry linkages that enhance My E-Haat's impact. Provide support and guidance to stakeholders to help them improve their products and business practices. Representation: Represent and position My E-Haat at pitch meetings with potential institutional buyers and industry collaborations. Prepare and deliver compelling presentations, negotiate terms, and attend industry events to network and promote My E-Haat. Marketing Support: Assist in ATL (Above The Line) & BTL (Below The Line) marketing of My E-Haat offerings and artisans. Collaborate with the marketing team to develop and implement campaigns, monitor effectiveness, and provide insights for improvement. ATL Marketing: Utilize mass media methods such as TV, radio, newspapers, magazines, and billboards to build brand awareness and reach a broad audience. Develop and manage advertising campaigns, monitor impact, and adjust strategies based on performance metrics. BTL Marketing: Implement targeted and direct marketing efforts like direct mail, email marketing, sponsorships, events, and promotions to engage specific consumer groups. Develop personalized campaigns, monitor effectiveness, and adjust strategies based on customer feedback. Event Support: Aid in conceptualizing and executing online and physical events and exhibitions to showcase products. Plan and coordinate event logistics, collaborate with stakeholders, and monitor the success of events.. Order Management: Coordinate with partners and manage the end-to-end value chain and delivery timeline for all My E-Haat bulk orders. Ensure timely and accurate processing of orders, monitor inventory levels, and address any issues in the order fulfillment process. Customer Relationship Management (CRM): Maintain and update the CRM system to track leads, opportunities, and customer interactions. Ensure timely follow-ups, nurture relationships with potential and existing clients, and develop strategies to improve customer retention and satisfaction. Competitive Analysis: Conduct regular competitive analysis to understand market trends, competitor strategies, and identify opportunities for differentiation. Monitor competitor activities, develop strategies to position My E-Haat competitively, and provide insights to the Core Team. Proposal Development: Prepare and present detailed business proposals and contracts to potential clients, ensuring alignment with their needs and My E-Haat's offerings. Develop customized proposals, collaborate with stakeholders, and follow up on submissions to secure contracts. Training and Development: Provide training and support to artisans and SHG members on market trends, customer preferences, and sales techniques to enhance their business acumen. Feedback Collection: Gather feedback from clients and partners to continuously improve My E-Haat's products and services. Use this feedback to inform strategic decisions and product development. Digital Marketing Collaboration: Work closely with the digital marketing team to develop and implement online marketing campaigns that drive traffic and sales to My E-Haat's platform. Monitor effectiveness, provide insights for improvement, and collaborate on digital content and promotional materials. Budget Management: Assist in managing the business development budget, ensuring efficient allocation of resources to maximize ROI. Networking Events: Attend industry conferences, trade shows, and networking events to build relationships and identify new business opportunities. Reporting: Prepare regular reports on business development activities, sales performance, and market trends for the Core Team and stakeholders. Innovation and Strategy: Contribute to the development of innovative business strategies and models to drive growth and sustainability for My E-Haat. Preferred candidate profile : At least 4-6 years of business development/sales experience. Experience in the handicraft, fashion, or FMCG industry is desirable. Candidates with an MBA will be preferred, but it is not essential. Proven track record of maintaining stakeholder/client relationships and establishing new partnerships. Experience in business development strategy, sales generation, and event curation. Ability to craft compelling opportunities for a wide range of potential buyers/collaborators. Excellent written and oral communication skills. Proficiency in report writing (Word and PowerPoint) and presentation skills.
Posted 3 months ago
2.0 - 7.0 years
3 - 7 Lacs
Bangalore/Bengaluru
Work from Office
Experience selling luxurious Villa sites in Bangalore. Coordinate with Marketing Mgr. & clients. Good network Must have Experience in Real Estate Sales. Contact 8317340070. Required Candidate profile Candidate from Real Estate sales background Candidates Ready to work in North Bangalore.
Posted 3 months ago
1.0 - 6.0 years
3 - 3 Lacs
Bengaluru
Work from Office
"Hiring for Customer Support & Sales || Voice Process" Required: Min. 1 Year' Experience into Customer Support or Sales Languages Preferences: Hindi and English is must Should be an immediate joiner Location: Bangalore Work from office CTC: 26k + 40k/month Incentives 6 Days Working; 1 day rotational off Day Shifts Graduates or Undergraduates Virtual or Walk-in Interviews CONTACT: Kamya- 9084148502
Posted 3 months ago
1.0 - 5.0 years
2 - 3 Lacs
Mumbai
Work from Office
Responsibilities: *Oversee after-sales service and order tracking (order placement to delivery) *Share proactive updates with client * Ensure timely payment follow-ups * Help clients reorder * Maintain reports Note: Only Female candidates may apply
Posted 3 months ago
1.0 - 2.0 years
1 - 3 Lacs
Ahmedabad
Work from Office
Responsibilities: * Manage customer relationships through effective communication and problem solving. * Ensure client satisfaction by delivering exceptional service and resolving queries promptly. Accessible workspace
Posted 3 months ago
1.0 - 3.0 years
3 - 4 Lacs
Hyderabad
Work from Office
Post Sales Manager Job DescriptionPosition Overview: The Post Sales Manager is responsible for overseeing all activities related to customer support, service delivery, and account management following the initial sale. This role ensures that customers derive maximum value from the product or service, leading to high satisfaction, loyalty, and potential upsell opportunities. Key Responsibilities: Customer Onboarding & Support: Facilitate smooth transitions for customers from sales to post-sales support. Provide training and resources to help customers effectively use the product or service. Issue Resolution: Address and resolve customer complaints, concerns, and queries promptly and effectively. Collaborate with internal teams to troubleshoot and resolve complex issues. Account Management: Maintain regular communication with key accounts to ensure satisfaction. Identify opportunities for upselling or cross-selling additional products or services. Process Improvement: Analyze customer feedback and service data to identify areas for improvement. Implement strategies to enhance service delivery and customer experience. Team Leadership: Lead and mentor the post-sales team, ensuring high performance and professional development. Set clear objectives and KPIs for the team and monitor progress. Reporting & Analysis: Prepare and present regular reports on post-sales activities, customer satisfaction metrics, and service performance. Utilize data to inform decision-making and strategic planning. Required Skills & Qualifications: Educational Background: Bachelor's degree in Business Administration, Marketing, or a related field. Relevant certifications in customer service or project management are a plus. Experience: Minimum of 5 years in post-sales, customer service, or account management roles. Proven track record of managing customer relationships and leading teams. Technical Proficiency: Familiarity with CRM software and customer support tools. Strong analytical skills and experience with data analysis. Communication Skills: Excellent verbal and written communication abilities. Strong interpersonal skills with the ability to build rapport with clients. Problem-Solving: Ability to think critically and resolve issues efficiently. Strong decision-making skills and attention to detail. Desirable Attributes: Empathy and patience in dealing with customer concerns. Proactive approach to identifying and addressing potential issues. Ability to work collaboratively across departments. Strong organizational and time-management skills. This role is vital for companies aiming to enhance customer satisfaction and loyalty post-purchase. If you're interested in pursuing a career as a Post Sales Manager, consider tailoring your resume to highlight relevant experience and skills in customer service, account management, and team leadership.
Posted 3 months ago
4.0 - 9.0 years
7 - 12 Lacs
Ahmedabad
Work from Office
Role & responsibilities: Collaborate with stakeholders, such as business managers, users, and technical teams, to understand their needs and gather requirements for new projects or process improvements. Analyze current business processes, workflows, and systems to identify areas for improvement, increased efficiency, and cost reduction. Identify gaps between current and desired business processes and propose solutions to bridge those gaps, ensuring that the proposed solutions align with business objectives. Collaborate with technical teams and subject matter experts to design solutions that meet business requirements, considering factors such as feasibility, scalability, and usability. Continuously monitor and evaluate implemented processes and systems, identifying areas for further improvement and suggesting enhancements to drive efficiency and productivity. Experience with Pre-sales development & Post sales development. Managing day to day working relationships with developers / Team Leads of the project/clients, setting and managing delivery/delivery expectations. Great knowledge and experience in estimation techniques, wireframe, creating a project plan, and driving the project from start to finish is a must. Exposure to project management, Project planning, schedule, cost & resource allocation. Document requirements, business rules, and processes using standard methodologies, such as creating user stories, work breakdown structure, process flowcharts, functional specifications, and other relevant documentation. Good experience with tools like: MS Visio, Balsamiq. Timely status reporting to management and to the client. Ability to manage escalations and issue resolution. Consultative role in understanding business / defining frameworks for projects. Delivering and communicating add-on features solutions to clients. Working with the team to ensure delivery of client expectations and ensuring the solution is right and is client quality. Good knowledge of APIS, Web services, Payment Gateways. Analyze complex requirements and suggest solutions based on experience. Prior programming knowledge would be an advantage to this role. Preferred candidate profile: Minimum 4 years of Experience as a BA in IT Service Industry. Proven experience as a Business Analyst role. Strong analytical and problem-solving skills. Excellent written and verbal communication skills, with the ability to effectively communicate complex ideas to technical and non-technical stakeholders. Proficiency in business analysis methodologies, tools, and techniques. Familiarity with project management principles and practices. Knowledge of industry best practices and emerging trends in business analysis.
Posted 3 months ago
2.0 - 5.0 years
4 - 5 Lacs
Kollur
Work from Office
payment collections, coordinating with banks for loan disbursements and coordinating with clients
Posted 3 months ago
5.0 - 10.0 years
6 - 11 Lacs
Chennai
Work from Office
Pre-Sales Activities : 1) Give a Pre-Sales Technical Demo & a standard presentation to Customer showing the capability of Creo Software 2) Have one to one interaction with Customer and capture their requirement according to their work profile and then deliver a Customized Technical Demo showing how Creo Software can help them in their design work . 3) Technical help for the Sales Executives to close the Sales deals 4) Proactive in mapping the customer, provide value based approach in proposing new solutions based on customer vertical Post-sales Activities : 1) Configuration / Installation of Creo Software at Customer End 2) Providing Training at Customer premises according to the requirement of Customer 3) Provide technical solutions for the queries raised by Customer ( At Customer premises or through remote sessions ) 4) Regularly visit all customers & maintain a good relationship with Customer and help for up selling and cross selling purpose
Posted 3 months ago
1.0 - 5.0 years
4 - 5 Lacs
Bengaluru
Work from Office
Join our team! We are currently hiring for the role of Client Servicing Professional a t Naukri Campus (formerly Firstnaukri.com) If you are interested, Attend your interview in Mega Walk-In drive, we will be happy to meet you :) Interview Date - 17th June 2025 (Tuesday) Interview Time - 10:00AM - 4:00PM Venue - N902, 9th Floor North Block, Manipal Center, Dickenson Road Bangalore 560042 - Nearest Metro Station - Trinity Contact Person - Vinod K | Vrinda Gupta Documents Required - Updated Resume in hard copy If you are ready to make an impact in the fresher hiring space, this is your chance. If you are interested, Fill this form to confirm your presence - https://forms.gle/U1q714EpAxahTxt59 (Copy paste link in your browser and fill your details) About Us: Naukri Campus is a distinguished fresher hiring platform that connects employers with prospective entry-level candidates, streamlining the job search process for recent graduates. Naukri Campus https://www.naukri.com/campus Key Responsibilities: Lead hiring initiatives with stakeholders, aligning with their requirements. Promote product adoption by organizing demos, training sessions, and usage monitoring. Proactively identify opportunities to enhance recruitment processes and deliver measurable outcomes. Build strong client relationships by understanding their needs, addressing challenges, and suggesting innovative solutions that benefit their hiring goals. Encourage client engagement by coordinating product usage and demos. Develop engagement programs with campuses and create client case studies. Identify process improvements and streamline recruitment activities. Support on-campus recruitment drives and assessments. Oversee end-to-end fresher hiring campaigns and maintain MIS for drives. Desired Candidate Profile: MBA with at least 1-3 year of experience in recruitment, client service, or campus hiring. Familiarity with online recruitment platforms and MIS management in Excel. Strong communication skills and willingness to travel for campus drives PLEASE NOTE - If you are attending this walk-in make sure 1- You have experience in recruitment (fresher hiring/Campus Hiring) 2- Experience in customer service/Sales and marketing will be an added advantage. 3- Excellent communication skills and basic excel knowledge. 4- Office location will be Bangalore. Schedule: 5 days a week (One Saturday work from home working mandatory) Office Timing: 9:30 AM - 6:30 PM About Info Edge InfoEdges mission is to create world-class platforms that transform lives by continuously innovating. Our products and services are built keeping our customers in mind. We always delight our customers by delivering superior value through enhanced offerings on the internet and other platforms. Through our continuous investment across various businesses, especially in cutting-edge technology, machine learning and artificial intelligence (AI), we have built a robust system that constantly increases our predictive powers on customer behavior, and optimizes and improves our systems. Our various teams tirelessly work together to solve problems, innovate, and create something to empower our customers. At Info Edge, people are our core competitive advantage and we will continue doing all that is needed to attract and retain the best available talent. If you are interested, Fill this form - https://forms.gle/U1q714EpAxahTxt59 (Copy paste link in your browser and fill your details) PLEASE AVOID IF YOU HAVE ALREADY ATTENDED WALKIN ON 9TH JUNE.FRESHERS ARE NOT ELIGIBLE FOR THE ROLE. Connect With VRINDA GUPTA for more insights Email - vrinda.gupta@naukri.com LinkedIn - https://www.linkedin.com/in/vriiindaa/
Posted 3 months ago
1.0 - 5.0 years
2 - 4 Lacs
Pune
Work from Office
Job Overview: We are seeking a proactive and technically skilled Presales professional to support our sales team in qualifying leads, preparing customized solutions, and converting prospects into clients. The ideal candidate will act as the bridge between client requirements and technical delivery by providing compelling demos, proposals, and solution recommendations. Key Responsibilities: Collaborate with the sales team to understand client requirements and propose tailored solutions. Prepare and deliver technical presentations, product demos, and proof of concepts (POCs). Assist in responding to RFPs/RFIs, preparing proposals, and drafting scope of work documents. Engage with internal teams (tech, product, delivery) to validate feasibility of proposed solutions. Stay updated on product knowledge, features, market trends, and competitor offerings. Gather and analyze customer feedback to improve future sales pitches and offerings. Support business development with client onboarding and post-sales transitions. Requirements: Bachelors degree in Engineering, IT, Business, or related field. 2–5 years of experience in a presales, solution consulting, or client-facing technical role. Strong presentation, communication, and documentation skills. Ability to understand technical solutions and explain them to non-technical stakeholders. Proficient in MS Office, CRM platforms, and documentation tools.
Posted 3 months ago
7.0 - 11.0 years
3 - 7 Lacs
Bengaluru
Work from Office
Skill required: Digital Inside Sales - Inside Sales Designation: Inside Sales Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do The Trainer role is a multifaceted role that does instructional design work and delivers training on a wide variety of topics. The person selected for this opportunity will design instructor led training courses, eLearning courses, create training resources, create exams, certifications, and work within the Learning Management System to achieve results. The position will also evaluate existing training efforts to analyze the effectiveness and ROI to the business. What are we looking for Conduct training for new and experienced employees Assist in the creation of eLearning courses, assessments, and certifications Meet with clients and stakeholders Perform needs analysis and make training recommendations Report on training activities to clients and stakeholders Create and schedule classes Establish and maintain an enthusiastic work environment and culture Counsel and provide guidance to managers on employee professional development Build relationships with managers and employees Recommend improvements and ways to streamline training sessions and methods Escalate issues posing business risk to management Utilize the Learning Management System to administer courses, surveys, register class participants, analyze training, and create training reports as needed Bachelors degree is required 3+ years of experience working in training or position of primary training is required Experienced in delivering effective sales training curricula English fluency required Additional languages are a plusMust Have:Experience with IT software and SaaS solutions Roles and Responsibilities: Conduct training for new and experienced employees Assist in the creation of eLearning courses, assessments, and certifications Meet with clients and stakeholders Perform needs analysis and make training recommendations Report on training activities to clients and stakeholders Create and schedule classes Establish and maintain an enthusiastic work environment and culture Counsel and provide guidance to managers on employee professional development Build relationships with managers and employees Recommend improvements and ways to streamline training sessions and methods Escalate issues posing business risk to management Utilize the Learning Management System to administer courses, surveys, register class participants, analyze training, and create training reports as needed Qualification Any Graduation
Posted 3 months ago
1.0 - 2.0 years
2 - 3 Lacs
Thane
Work from Office
Job Title: Pre-Sales Associate - Real Estate Location: Thane (Work from Office) Employment Type: Full-time Work Schedule: 6 Days a Week (Monday Off) Positions: 5 About the Role We are hiring a proactive and results-driven Pre-Sales Associate for our project and sales of real estate vertical. This role involves qualifying leads, scheduling site visits, and acting as the first point of contact for potential customers. You’ll play a key role in building a high-quality pipeline for the on-ground sales team. Key Responsibilities Conduct daily outbound calls to prospects generated via campaigns, property portals, and referrals. Qualify leads based on customer requirements, including budget, location, and property preferences. Schedule site visits for Relationship Associates and ensure coordination with the client. Provide clear and accurate information regarding the company’s services, available properties, and packages. Maintain complete lead details, interaction history, and follow-up notes in CRM/lead tracking tools. Share daily/weekly performance reports including call summaries, lead status, and visit schedules. Follow up with clients post-visit and update their feedback for the sales team. Work closely with the sales and operations team to ensure a smooth client experience. Candidate Requirements Graduation (any stream); real estate experience is a plus 0–2 years of experience in tele-sales, customer service, or pre-sales (real estate preferred but not mandatory) Excellent verbal communication skills in English (Regional language is a plus) Comfortable working in a performance-driven, target-based environment Basic proficiency in Excel and lead management tools Positive attitude, high energy, and a customer-first approach What you get Structured incentive plan for performance Skill development through real-time exposure Career growth opportunities within a fast-scaling real estate business Collaborative and supportive team environment If you're passionate about customer engagement and want to build your career in real estate sales, apply now to be part of Proppixel growth journey.
Posted 3 months ago
4.0 - 9.0 years
5 - 12 Lacs
Ahmedabad
Work from Office
Requirements Gathering and Analysis Process Modeling & Improvement Stakeholder Management Solution Evaluation & Validation Data Analysis and Reporting Documentation Change Management
Posted 3 months ago
2.0 - 4.0 years
2 - 4 Lacs
Bengaluru
Work from Office
Client onboarding (managing Welcome meet, welcome calls and sending welcome emails) Follow up on collections & stamp duty payments Capture daily follow up on excel Executing stamp duty & registration formalities Following up on Loan docs, sanction & disbursement by co-ordinating with customers & bankers Escalation management Interested candidates can send your updated resume to swarna.murthy@anarock.com
Posted 3 months ago
1.0 - 4.0 years
1 - 3 Lacs
Noida
Work from Office
Role & responsibilities Client onboarding (managing Welcome meet, welcome calls and sending welcome emails) • Generating Demands and Receipt Follow up on collections outstanding collections • Capture daily follow up on excel Preparing BBA's Executing stamp duty & registration formalities Following up on Loan docs, sanction & disbursement by co-ordinating with customers & bankers Escalation managemen
Posted 3 months ago
0.0 - 2.0 years
2 - 2 Lacs
Bengaluru
Work from Office
Role & responsibilities We're seeking a results-driven Sales Executive to join our client's team in Bangalore. You'll drive revenue and meet sales targets for video, acoustics, AC, and stage crafting solutions across diverse sectors like education, corporate, and hospitality. Your role involves identifying customer needs, nurturing existing accounts, and providing valuable market feedback.
Posted 3 months ago
3.0 - 8.0 years
8 - 9 Lacs
Bengaluru
Work from Office
Role & responsibilities We're looking for a results-driven Sales Manager to lead our sales force within a defined regional territory. If you're a people-oriented leader with excellent communication, negotiation, and relationship-building skills, we want to hear from you! Roles & Responsibilities: 1. D riving revenue growth, meeting ambitious sales targets for turnkey solutions (audio, video, acoustics, AC, stage crafting) across diverse sectors like education, corporate, government, and hospitality. You'll also play a key role in developing effective sales strategies, nurturing existing accounts, and closely monitoring team performance Mandatory Experience in AV/HVAC/ CCTV/ Elevators Preferred candidate profile BE/Diploma with at least 3 to 6 years of proven sales experience in an AV Integrator/HVAC/Elevator Company/similar companies Experience in achieving annual targets of Rs. 2+ Crores.
Posted 3 months ago
8.0 - 13.0 years
1 - 6 Lacs
Mumbai
Work from Office
Job Summary: 1. Ensure that the executives communicate consistently with the customers. 2. Ensure that customer queries are responded to satisfactorily. 3. Ensure escalation of the queries to self or superiors based on requirement. 4. Liaise with various departments to ensure that queries are clarified to satisfaction. 5. Ensure that the reports on outstanding are checked and action items are clarified. 6. Revamp processes to better productivity. 7. Customer experience and cost effectiveness. 8. Team building /people development/ goal alignment. 9. Transitioning /Building the operations for the organization. 10. Monitor day to day performance of the employees. 11. Provide market intelligence to the top management for specific locations based on information gathered facilitate project financial tracking. 12. Revenue generation & Upselling. 13. Handling the overall CRM activities from onboarding till possession. 14. Should have Experience in CRM Collection role. 15. Use of Customer Journey Mapping to chart out the entire customer life cycle, with keen focus on optimizing the service journey, Moments of truths. 16. Ensuring the highest standards of compliance and governance in all the documentation and closures of sales. Preferred candidate profile -Excellent client handling and relationship management skills -Strong follow-up and coordination abilities -Effective problem-solving and escalation management -High level of professionalism and adherence to corporate protocols. -Strong communication and interpersonal skills -Knowledge of RERA regulations and compliance -Proficient in CRM software and Microsoft Office Suite Team Handling. Perks and benefits
Posted 3 months ago
0.0 - 1.0 years
1 - 1 Lacs
Nagpur
Work from Office
Responsibilities: * Collaborate with sales team on strategy development * Present product solutions at customer meetings * Manage post-sale activities from order to delivery * Coordinate after-sales support services Sales incentives Travel allowance Annual bonus Performance bonus Referral bonus
Posted 3 months ago
5.0 - 10.0 years
5 - 10 Lacs
Gurugram
Work from Office
We are looking for an experienced and customer-centric CRM Manager to oversee client relationship management processes across the pre-sales and post-sales lifecycle. This role is crucial in improving customer engagement, managing lead pipelines, ensuring excellent service delivery, and driving customer satisfaction in a real estate environment. Role & responsibilities 1. CRM Operations & System Management • Maintain, monitor, and update the CRM system (e.g., Salesforce, Zoho, HubSpot, etc.) to ensure accuracy and efficiency. • Track customer journey touchpoints from inquiry to final possession. • Generate regular reports on lead conversion, sales funnel health, and campaign performance. 2. Lead Management & Coordination • Allocate and monitor leads to the sales team as per predefined logic. • Follow up with the sales team on lead status updates and closures. • Ensure proper classification and nurturing of leads (Hot, Warm, Cold). 3. Customer Engagement & Service • Act as the point of contact for customer communication regarding documentation, payments, project updates, and post-sales support. • Drive initiatives to improve customer satisfaction and retention. • Coordinate with cross-functional teams (Sales, Legal, Finance, Projects) to ensure timely updates and issue resolution. 4. Reporting & Analytics • Prepare dashboards and insights for management on CRM performance metrics. • Analyze customer behavior and recommend strategies for engagement or reactivation. Compliance & Data Management • Ensure customer data is managed in compliance with data protection policies (e.g., GDPR, RERA). • Maintain accurate and up-to-date client records and documentation. Preferred candidate profile • Familiarity with RERA guidelines and real estate project lifecycle. • Experience in handling high-value clients in residential or commercial real estate. • Knowledge of real estate documentation, agreements, and payment tracking. • Team management experience is a plus.
Posted 3 months ago
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