Crm Manager

Vnct Global

8 - 13 years

0 Lacs

chennai

Posted:1 day ago| Platform:

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Skills Required

customer relationship crm management payment collection payment followup collections payment recovery registration follow ups post sales

Work Mode

Work from Office

Job Type

Full Time

Job Description

Preferred Male candidate

payment collection, customer follow-up, and post-sales support

Key Responsibilities:

Payment Collection & Follow-up
Ensure timely collection of payments from clients as per the agreed payment schedule.
Monitor outstanding dues and follow up regularly with customers.
Coordinate with the finance/accounts team for reconciliation of payments.
Customer Relationship Management
Act as the primary point of contact for customers regarding payments and post-sales services.
Address and resolve customer queries, complaints, and concerns related to payments and agreements.
Build and maintain long-term relationships to enhance customer satisfaction and trust.
Documentation & Compliance
Ensure proper documentation of payment receipts, agreements, and related records.
Monitor compliance with company policies, RERA regulations, and legal requirements.
Reporting & MIS
Prepare and present reports on collection status, overdue accounts, and customer interactions.
Highlight high-risk accounts and escalate issues for timely resolution.

Key Skills & Competencies:

Strong experience in
payment collection and customer relationship management
within the
real estate industry
.
Excellent communication and negotiation skills.
Ability to handle difficult customers with tact and professionalism.
Knowledge of
real estate documentation, RERA guidelines, and property agreements
.
Proficiency in
MS Office, CRM software, and MIS reporting
.
Strong leadership and people management skills.

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