Company Profile
Since year 2003, Oceaneering’s India Center has been an integral part of operations for Oceaneering’s robust product and service offerings across the globe. This center caters to diverse business needs, from oil and gas field infrastructure, subsea robotics to automated material handling & logistics.Our multidisciplinary team offers a wide spectrum of solutions, encompassing Subsea Engineering, Robotics, Automation, Control Systems, Software Development, Asset Integrity Management, Inspection, ROV operations, Field Network Management, Graphics Design & Animation, and more.In addition to these technical functions, Oceaneering India Center plays host to several crucial business functions, including Finance, Supply Chain Management (SCM), Information Technology (IT), Human Resources (HR), and Health, Safety & Environment (HSE).Our world class infrastructure in India includes modern offices, industry-leading tools and software, equipped labs, and beautiful campuses aligned with the future way of work. Oceaneering in India as well as globally has a great work culture that is flexible, transparent, and collaborative with great team synergy.At Oceaneering India Center, we take pride in “Solving the Unsolvable” by leveraging the diverse expertise within our team. Join us in shaping the future of technology and engineering solutions on a global scale.
Position Summary
The Operations Support Coordinator is responsible for ensuring the customers are well supported.The person assists internal/external customer’s request for any kind of operational support, maintains, manages documentation and records in an organized manner. Operations Support Coordinator analyzes the requests to define trends and actions to improve processes to improve the business.The Operations Support Coordinator works closely together with the various stakeholders to ensure optimal performance of the Service Organization ensuring maximum Customer focus.
ESSENTIAL
Duties And Responsibilities
- Adequately responding to customer issues,
- Actively maintain the Jira helpdesk, by prioritizing, assigning, and updating spare parts requests.
- Raise NCs, CAPAs in SmartSolve and take follow ups until closure.
- Assist in part ordering, price validation, track deliveries, prepare shipping documents.
- Raise RFQs & follow up on RFQs until closure.
- Update & manage spares tracking log for cost, transportation & other relevant information.
- Coordinate with internal stake holder and vendors for spare parts.
- Support and create spare part offer for customers & invoicing.
- Track parts consumption for various customer sites and coordinate for replacement.
- Support the parts warranty process.
- Review and update customer RMA logs.
- Log and keep records of customer queries. Maintain/manage documentation and records in an organized manner.
- Provide administrative support to customers in operational matters.
- Update Peoplesoft for spare parts information.
- Create, update, and manage various OMR service logs for training, employee certification, compliance log, contracts, installation bases, tool/calibration, etc.
- Support any administrative tasks for the service department.
- Prepare/Update self-help documents/procedures to assist employees to carry out the departmental tasks without any assistance.
- Assist Managers/Support Supervisors/ Engineers as directed by Management.
- Identify, Evaluate, and Interpret trends for detailed analysis of data.
- Assist with any other duties as and when required.
NON - ESSENTIAL
- Continuously optimize the service processes by evaluating and making recommendations for improvements as well as the development of these improvements.
- Look for process improvements within the adjacent departments and advice the teams on these.
- Undertake continuous improvement and special projects as instructed by management.
- Support other PMO related tasks for projects when needed.
- Other duties as assigned.
Qualifications
REQUIRED
- Must be willing to Work from office as and when needed.
- Bachelor’s degree in any discipline can apply. Business related or engineering background will be an advantage.
- Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
- Willing to work in the Central European Time zone and able to work independently.
- Proven ability to quickly learn and understand complex topics.
- Flexible attitude, prepared to execute tasks other than defined in this job description.
- Knowledge of MS-Office and computer fundamentals (E)
DESIRED
- Any experience in SCM/logistics field.
- Strong administrative skills.
Knowledge, Skills, Abilities And Other Characteristics
- Customer focused.
- Proven ability to handle multiple projects simultaneously, with an eye for prioritization.
- Experience in managing documentation on MS SharePoint.
- Knowledge & support experience for Windows OS, Active Directory, MS Office Applications, Outlook & computer hardware
- Teamwork & Interpersonal skills
- Analytical, problem solving & decision-making skills
- Organizing & planning skills.
- Attendance/Punctuality: Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
- Dependability: Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments;
- Commits to long hours of work when necessary to reach goals. Completes tasks on time or notifies appropriate person with an alternate plan.
- Initiative: Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.
- Conceptual thinking (Out of the Box).
- Anticipating mindset.
How To Apply
Oceaneering’s policy is to provide equal employment opportunities to all applicants.
How To Apply
Regular full-time employees who apply will be considered along with external candidates. Employees with less than six months with their current position are not eligible to apply for job postings. Please discuss your interest in the position with your current manager/supervisor prior to submitting your completed application. It is highly recommended to apply through the PeopleSoft or Oceanet portals.
How To Apply
In addition, we make a priority of providing learning and development opportunities to enable employees to achieve their potential and take charge of their future. As well as developing employees in a specific role, we are committed to lifelong learning and ongoing education, including developing people skills and identifying future supervisors and managers. Every month, hundreds of employees are provided training, including HSE awareness, apprenticeships, entry and advanced level technical courses, management development seminars, and leadership and supervisory training.
We have a strong ethos of internal promotion. We can offer long-term employment and career advancement across countries and continents.
Working at Oceaneering means that if you have the ability, drive, and ambition to take charge of your future-you will be supported to do so, and the possibilities are endless.
