Operations Manager

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Operations Manager

Role Overview

Operations Manager

Key Responsibilities

Project & Shoot Management

• Plan, schedule, and align shoot requirements, ensuring availability of resources, crew, and equipment.
• Coordinate logistics including location booking, permissions, travel, and vendor management.
• Oversee production timelines, ensuring shoots and deliverables are completed as per client expectations.

Client Coordination & Servicing

• Act as the primary point of contact for clients to ensure clear communication and updates.
• Manage client expectations by providing timely solutions, progress reports, and addressing escalations.
• Work closely with account managers to align operational goals with client deliverables.

Production & Post-Production Oversight

• Bridge the gap between creative, production, and post-production teams.
• Monitor workflows to ensure editing, VFX, sound, and final delivery meet quality standards and deadlines.
• Ensure smooth handover of deliverables to clients with proper documentation.

Operational & System Alignment

• Establish, implement, and optimize operational systems, workflows, and reporting mechanisms.
• Ensure adherence to company processes, compliance, and documentation standards.
• Track project budgets, monitor expenses, and optimize cost efficiency.

Team & Vendor Coordination

• Manage cross-functional collaboration across creative, design, video, and digital teams.
• Liaise with external vendors, freelancers, and partners to ensure timely project execution.
• Mentor junior team members on operational best practices.

Risk & Issue Management

• Identify potential risks or bottlenecks in project execution and proactively provide solutions.
• Resolve operational issues quickly while maintaining client satisfaction.

Reporting & Performance Tracking

• Maintain dashboards and reports on project status, timelines, budgets, and client feedback.
• Present performance insights and recommendations to senior management for decision-making.
• Conduct post-project evaluations to identify areas of improvement.

Requirements

• Bachelor’s degree in Business Administration, Mass Communication, Media, Operations Management, or a related field.
• 3-4 years of proven experience in operations management, preferably in a creative agency, production house, or advertising environment.
• Strong project management and organizational skills with the ability to handle multiple assignments simultaneously.
• Excellent client-facing communication, negotiation, and problem-solving skills.
• Ability to thrive in a fast-paced, deadline-driven environment while maintaining high-quality standards.
• Leadership qualities with experience in managing teams and external vendors.

What We Offer

• Exposure to high-profile national and international brands.
• A collaborative, creative, and growth-driven work culture.
• Competitive compensation and career development opportunities.
• Opportunity to play a pivotal role in shaping the operational excellence of a growing creative agency.

If you’re ready to lead digital transformations and make a real impact, apply now by sending your resume to hr.yellowframes@gmail.com.