Operations Manager

Job Title: Operations Manager

Industry: Manufacturing
Experience Required: Minimum 5 Years
Location: [Insert Location]
Reports To: General Manager / Director of Operations

Job Summary:

We are seeking a dynamic and results-driven Operations Manager with a strong background in the manufacturing sector. The ideal candidate will be responsible for overseeing day-to-day operations, managing cross-functional teams, ensuring timely execution of sales processes (quotation to delivery), driving team training and development, and implementing effective CRM strategies to enhance customer satisfaction.

Key Responsibilities:Operations Management

• Oversee and streamline all operational processes across departments including production, procurement, dispatch, and logistics.
• Monitor daily workflow to ensure adherence to delivery timelines and production targets.
• Coordinate between sales, production, and inventory to ensure order fulfillment.

Team Management & Training

• Lead and supervise a team across departments; assign responsibilities and monitor performance.
• Conduct regular training sessions to upskill staff in operational systems, CRM usage, and sales process efficiency.
• Foster a collaborative and performance-oriented team culture.

Sales Operations

• Review and approve sales quotations, orders, and customer proposals.
• Ensure accuracy and profitability of quotations before submission.
• Track sales order progress and resolve bottlenecks impacting timely delivery.

CRM and Customer Experience

• Implement and oversee CRM systems to maintain customer data, communication, and service history.
• Analyze customer feedback to improve operational processes and service levels.
• Handle escalated client issues and provide quick, effective resolutions.

Problem Solving & Process Improvement

• Identify process gaps and lead continuous improvement initiatives to optimize productivity.
• Use root cause analysis to resolve recurring issues in production, dispatch, or customer handling.
• Work closely with senior management to align operational objectives with business goals.

Key Requirements:

• Bachelor’s degree in Engineering, Operations Management, or related field (MBA preferred).
• Minimum 5 years of hands-on experience in operations within a manufacturing environment.
• Proven ability to manage teams and train staff effectively.
• Strong understanding of sales cycle: quotation, order, dispatch, invoicing.
• Proficient in CRM software, MS Office, and ERP systems.
• Excellent communication, leadership, and problem-solving skills.
• Ability to multitask and manage priorities in a fast-paced environment.

Preferred Skills:

• Exposure to lean manufacturing or Six Sigma methodology.
• Experience in cross-functional coordination with sales, finance, and production teams.
• Familiarity with ISO standards or quality compliance processes.

Job Type: Full-time

Pay: ₹200,000.00 - ₹500,000.00 per year

Benefits:

• Cell phone reimbursement
• Internet reimbursement
• Paid time off

Schedule:

• Morning shift

Supplemental Pay:

• Overtime pay
• Performance bonus

Work Location: In person