Operations Manager

For our Mohali Office, we are seeking a highly skilled and motivated to oversee our Operations (Some Knowledge of Loyalty / Rewards Management would be a ++) responsible for managing a cross-functional team, ensuring smooth delivery of all program aspects, and driving data-driven insights to enhance program effectiveness. Strong proficiency in MS Excel and data analysis skills are essential for this role.

The Operations Management team is all about focusing on virtually everything that needs attention to ensure the smooth execution of various projects. Specifically, as a Program Manager, you will define and oversee how Programs are implemented vs how they should be implemented as best practices, further being accountable for the performance, development, scaling, and management of internal operations teams. In this highly cross-functional role, you are the voice of our users, You process suggestions, bugs, and other information to ensure we are constantly improving the experience. You are expected to perform the listed tasks to the highest standards.

Key Responsibilities

1.Team Management

• Lead, coach, and develop a cross-functional team to ensure alignment with program objectives and targets.
• Provide guidance and support to team members, fostering a culture of collaboration, accountability, and continuous improvement.

2. Project / Program Oversight

• Oversee all aspects of the Projects, including member enrollment, rewards management, and redemption processes.
• Develop and implement operational policies and procedures to optimize program efficiency and effectiveness.
• Monitor program performance metrics and KPIs, identifying areas for improvement and implementing corrective actions as necessary.

3. Data Analysis and Insights

• Utilize MS Excel and other analytical tools to analyze program data and derive actionable insights.
• Generate regular reports and dashboards to track program performance, identify trends, and make data-driven recommendations for enhancements.
• Work closely with cross-functional teams to integrate data analytics into decision-making processes and drive continuous program optimization.

4. Stakeholder Management

• Collaborate with internal stakeholders, including marketing, sales, and customer service teams, to align program objectives with overall business goals.
• Serve as a primary point of contact for external partners and vendors, ensuring smooth coordination and execution of program-related activities.

5. Quality Assurance

• Implement quality assurance processes to maintain high standards of service delivery and customer satisfaction.
• Conduct regular audits and reviews to ensure compliance with program guidelines and regulatory requirements.

We look forward to the following personal/professional traits

Excellent leadership and team-building skills, with a track record of effectively managing cross-functional teams; EXCEPTIONAL Communication Skills- Proficiency in Advanced Excel, with experience in data mining, MIS, and business analysis with Strong analytical/ logical thinking skills- willing to bring the transformative power of perfection in everything that is being done.-

Ability to lead regular business process reviews and relationship management activities. Working closely with various internal groups to understand business requirements, implement new processes, and contribute to ongoing process improvements. Handling Critical issues and offering practical resolution, ongoing workforce planning, budgeting, approvals, space planning, systems support (as needed), and day-to-day operations management.

Job Types: Full-time, Permanent

Pay: ₹700,000.00 - ₹800,000.00 per year

Benefits:

• Health insurance

Schedule:

• Day shift

Supplemental Pay:

• Performance bonus
• Yearly bonus

Ability to commute/relocate:

• Mohali, Punjab: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

• Have You Ever Managed a Cross Functional Team

Experience:

• Operations Management: 4 years (Preferred)

Location:

• Mohali, Punjab (Preferred)

Work Location: In person