Operations Manager

Job Summary

As an Operations Manager, you’ll oversee administrative functions, coordinate interdepartmental workflows, supervise front-office and support staff, and ensure a seamless patient experience. This role combines leadership, organization, and a service mindset—playing a vital part in our mission to deliver high-quality healthcare.

I. Key Responsibilities

• Lead and supervise the administrative and front-office teams
• Oversee appointment scheduling, reception, and patient inquiries
• Manage digital and physical documentation, records, and logs
• Ensure facility readiness, inventory procurement, and office cleanliness
• Track GST filings, invoicing, and compliance with business taxes
• Coordinate logistics and dispatch of reports, samples, and inventory
• Handle license renewals, utilities, biomedical waste, and tax compliance
• Serve as a bridge between admin, lab, pharmacy, and operations teams
• Monitor daily billing, cash handling, and reconciliation
• Manage staff scheduling, attendance, and leave approvals
• Support training, onboarding, and performance reporting
• Address patient or staff escalations professionally and promptly

II. Qualifications & Skills

A. Education

• Mandatory: Master’s degree in Hospital Administration, Healthcare Management, or MBA
• Required: Bachelor’s in Commerce, Management, or Healthcare Administration

B. Preferred Certifications (optional but valued)

• Hospital Operations or Healthcare Admin certifications
• GST/Business Compliance Training
• Digital Tools: Tally ERP, MS Office, CRM/HRMS systems
• CPR or First Aid certification

C. Core Competencies

• Leadership and staff coordination
• Healthcare facility familiarity
• Strong organizational and multitasking ability
• Verbal and written communication skills
• Knowledge of billing, compliance, and documentation
• Customer service orientation and conflict resolution
• Proficiency in MS Office, billing systems, and digital tools

III. Work Environment & Benefits

• On-site work at a modern healthcare facility
• Occasional travel to other centers or local government offices
• Opportunities for growth, mentorship, and cross-functional learning
• Performance-based incentives, allowances, and internal promotions
• Professional, supportive, and mission-driven work culture

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹26,000.00 per month

Benefits:

• Leave encashment
• Paid sick time
• Paid time off

Ability to commute/relocate:

• Sri Nagar Colony, Hyderabad, Telangana: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

• Please specify your age

Education:

• Master's (Preferred)

Experience:

• Office management: 4 years (Preferred)

Work Location: In person