Operations Manager

2 - 5 years

2 - 6 Lacs

Posted:-1 days ago| Platform: Naukri logo

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Work Mode

Work from Office

Job Type

Full Time

Job Description

1. Role & Doctor Directory & OPD Schedule

Appointment management - Physical / Virtual

a. Opening / Blocking appointments as per doctor availability

b. Creating / Updating doctor slots / profiles for appointments

c. Sharing the appointment schedule of the day to all doctors

d. Coordinating for any missed consultations

Ensuring availability / preparedness of OPD chambers

Roster management of OPD / Front Office staff

Material Management

a. Linen

b. Stationary

c. Drugs, Vaccine and Consumables

d. Instruments & Equipment

e. Furniture & Fixtures

f. Facilities - CIVIL and Ambulance

OP Billing

a. Ensure billing is done for all services

b. Creation of new codes / deletion of obsolete codes for billing

c. Tracking Miscellaneous charging

d. Tracking Discounts and approval documentation

e. Tracking Open bills/ Reopening of bills/ Bill Cancellations

f. Virtual Consultation Billing in Billing Module

g. Updation of Missing EDDs in Billing module

billing , process adherence

USG scan appointments/ process flow/ Reports/ Billing and TAT

IP Admissions- Process, documentation, Information flow, deposit submission, End to end seamless process

Doctor profile updation on Website / Billing module

Online Programs coordination - Youtube /FB Live / Corporate Webinars

Call management

a. Ensure all incoming calls are attended

b. Call Back to missed calls

c. Reminder for appointment/ admission

d. Intimation to doctors for patients admitted

Tracking Conversions

a. Digital lead conversion to OP

b. OP to USG/Diagnostic/ Pharmacy conversion

c. OP to IP (admission) conversion

OP Feedback/ Google Reviews & Social Medial subscriptions capturing

Coordination for Facilities & Maintenance/ Biomedical / IT issues closure

Monitoring H/K services & Pest Control services

Tracking and Monitoring TAT responsibilities

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Bangalore Gastro Centre logo
Bangalore Gastro Centre

Healthcare

Bangalore

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