Home
Jobs
Companies
Resume
Cyfuture logo

Operations Manager

3 - 8 years

4 - 6 Lacs

Lucknow

Posted:2 months ago| Platform: Naukri logo

Apply

Skills Required

Call Center Operations Bpo Operations Productivity Team Handling Service Level Bpo Customer Service KPI KPI Monitoring TAT Rostering SLA Shrinkage Voice Process Aht Attrition TNI Metrics Gujarati Call Audit Escalations Domestic BPO KRA CSAT Customer Operations

Work Mode

Work from Office

Job Type

Full Time

Job Description

Roles & Responsibilities: Must have great understanding about BPO Matrix. Manage team performance productivity/Quality/Shrinkage/Attrition. Manage team leaders or AM with 300+ Advisors Skills for planning, assigning and directing work. Review Process and come up with recommendation which can help in overall performance / CSAT Meet or exceed KRA's of all team members - New training and ongoing training of team members. Responsible for revenue generation of assigned process and span Responsible for achieving desired client KPI's throughout and align team to deliver the desired results. Responsible for direct client communication in terms of any deliverables asked and demanded by the client - Hold team meetings on a regular basis with the direct reports. Document and communicate system and business process gaps. Floor Support and Handling Escalation. Ensure process operates efficiently according to client and company measures. Be directly responsible towards fostering the development of your team by motivating. Strong Client Handling Skills. Excellent Written and Verbal Communication in English Required Candidate profile Minimum of 3+ years of experience as an operation Manager from any Domestic Voice process. Voice Process/Customer Service Operations Experience is mandatory. Excellent Written and Verbal Communication in English, Hindi, Gujarati and Analytical, leadership skills. Benefits - flexible work environment Performance appraisals. Medical Facility Job Location Hazratganj, Alambagh, Lucknow Perks & Benefits 40,000 60,000 / - (Based on last salary and Interview) Contact Details - Interested candidates can share their resume to us at aman.agrawal@Cyfuture.com OR Can Call or Whatsapp us at - 9759191966 (Aman HR)

More Jobs at Cyfuture

Customer Care Executive

Ghaziabad, Greater Noida, Noida

1 - 3 yrs
|

INR 3 - 3 Lacs

Assistant Operations Manager

Delhi NCR, Greater Noida, Noida

2 - 3 yrs
|

INR 3 - 3 Lacs

HR Operation Specialist

Noida

1 - 6 yrs
|

INR 2 - 5 Lacs

Hr Executive And Recruiter

Gandhinagar, Ahmedabad

2 - 3 yrs
|

INR 2 - 3 Lacs

Urgent Hiring CCE(Telegu, Tamil, Marathi ,Kannada,)

Noida

Experience: Not specified

|

INR 2 - 3 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Call Center Operations Interview Now

My Connections Cyfuture

Download Chrome Extension (See your connection in the Cyfuture )

chrome image
Download Now
Cyfuture
Cyfuture
cyfuture.com

Information Technology

Faridabad

1000+ Employees

77 Jobs

    Key People

  • Phool Singh

    Co-Founder & CEO

  • Shine Ansari

    Vice President

RecommendedJobs for You

Concentrix logo

Operations Manager

Concentrix

Mumbai, Malda, Bengaluru

Rentokil Initial logo

Operations Manager

Rentokil Initial

Jaipur

Nova IVF Fertility - A Unit of Rhea Healthcare Pvt Ltd logo

Operations Manager

Nova IVF Fertility - A Unit of Rhea Healthcare Pvt Ltd

Rajahmundry

Talisman Hr Solutions logo

Operations Manager

Talisman Hr Solutions

Mumbai, Navi Mumbai, Mumbai (All Areas)

W Holidays logo

Operations Manager

W Holidays

Lucknow

Regalix logo

Operations Manager

Regalix

Hyderabad

Development Logics logo

Operations Manager

Development Logics

Dharmsāla

Operations Manager

TCG Hospitality

India

Operations Manager

Adhiran Infotech

Chennai

Operations Manager

AMRIT MEDICAL CENTRE PURASWALKAM

India