Operations Manager

Job Description

Kindly share your resume on sakshi.mahajan@marketstar.com or reach out to the recruiter Sakshi Mahajan - 7889964667 if your profile matches the requirements Develop, implement, and monitor day-to-day operational systems and processes that provide visibility into goals, progress, and obstacles for our key initiatives. Plan, monitor, and analyze key metrics for the day-to-day performance of the operations to ensure efficient and timely completion of tasks. Devise strategies to ensure the growth of programs enterprise-wide, identifying and implementing process improvements that will maximize output and minimize costs. Working knowledge of data analysis and performance/operation metrics. Evaluate regularly the efficiency of business procedures according to organizational objectives and apply improvements. Oversee customer support processes and organize them to enhance customer satisfaction. Exceptional communication skills & Interpersonal skills. Emotional intelligence Coaching skills. People Management. Ownership & Accountability. Teamwork & Collaboration. Decision making. Root cause analysis & recurrence prevention. Behavioral management. Customer Focus Qualifications: Bachelors degree in business, Engineering, Marketing, or a related field, MBA an asset. A minimum of 5-13 years experience in a similar management role. A minimum of 3-5 years experience in an OM role managing a team of 75 people or more. Worked in a target oriented space Sales experience is a mandate Managed multiple projects at the same time. Hands-on experience in setting and managing budgets. Advanced knowledge of Microsoft Excel and the Google Suite. Excellent written and verbal communication skills. Experience applying Lean and Agile methodologies and tools in a service environment. Previous experience successfully implementing new tools and technologies. Disclaimer: MarketStar is committed to ensuring integrity and transparency in our recruitment practices. We DO NOT charge any fees at any stage of the recruitment process. In case you receive any unsolicited requests for payments, please report to "peoplesuccessoperations@makrketstar.com" immediately.