About The Opportunity
A rapidly scaling provider in the Telecommunications & Enterprise Network Infrastructure sector, we design, deploy and maintain mission-critical data networks for Fortune 500 clients across manufacturing, retail and fintech. Our Network Operations Center (NOC) manages multi-vendor environments 24×7, ensuring five-nines availability and seamless user experience. To keep pace with expanding projects, we seek an on-site Network Operations Manager to own delivery, governance and continuous improvement across complex network roll-outs and upgrades.Role & Responsibilities
- Lead end-to-end project delivery for LAN/WAN, SD-WAN and cloud connectivity initiatives, ensuring scope, schedule and cost targets are met.
- Run daily operations governance for the NOC—incident triage, change approvals and outage communications—driving MTTR reduction.
- Coordinate cross-functional teams and vendors, maintaining accurate project plans, RAID logs and status reports for CXO stakeholders.
- Establish and track KPIs & SLAs, leveraging ITIL practices and automation dashboards to highlight risk and performance trends.
- Own compliance for network security, capacity and documentation audits, enforcing standards and best practices across sites.
- Champion continuous service improvement—post-mortems, root-cause analysis and process optimisation—to elevate customer satisfaction.
Skills & Qualifications
Must-Have
- 10+ years in network operations or service delivery with 3+ years managing projects or programs.
- Strong grasp of routing, switching, firewalls, SD-WAN and monitoring tools (SolarWinds, NetScout, Cisco DNA).
- Hands-on experience applying ITIL v3/4 processes for incident, problem and change management.
- Proven track record delivering multi-site network upgrades within strict timelines and budgets.
- Exceptional communication and stakeholder management skills; ability to distil technical detail for executives.
- Project management certification (PMP/Prince2) or equivalent practical expertise.
Preferred
- Exposure to large-scale cloud networking (AWS, Azure, GCP) and automation (Ansible, Terraform).
- Experience working with telecom carriers and global delivery centres.
- ITIL Expert or Lean Six Sigma credentials.
Benefits & Culture Highlights
- Dynamic on-site environment with direct ownership of high-visibility, global projects.
- Continuous learning budget for certifications and emerging network technologies.
- Collaborative, outcome-oriented culture that rewards innovation and accountability.
Location: India (on-site). Apply now to shape resilient, future-ready networks that power digital transformation worldwide.
Skills: cloud networking,firewalls,routing,budget tracking,change control,itil framework,sd-wan,project,projects,stakeholder management,management,vendor coordination,automation,itil,operations,aws,service delivery,switching,project planning,project management,monitoring tools,network operations,network access control (nac),network admission control