Job
Description
At PwC, our people in managed services focus on a variety of outsourced solutions and support clients across numerous functions. These individuals help organisations streamline their operations, reduce costs, and improve efficiency by managing key processes and functions on their behalf. They are skilled in project management, technology, and process optimization to deliver high-quality services to clients. Those in managed service management and strategy at PwC will focus on transitioning and running services, along with managing delivery teams, programmes, commercials, performance and delivery risk. Your work will involve the process of continuous improvement and optimising of the managed services process, tools and services. Growing as a strategic advisor, you leverage your influence, expertise, and network to deliver quality results. You motivate and coach others, coming together to solve complex problems. As you increase in autonomy, you apply sound judgment, recognising when to take action and when to escalate. You are expected to solve through complexity, ask thoughtful questions, and clearly communicate how things fit together. Your ability to develop and sustain high performing, diverse, and inclusive teams, and your commitment to excellence, contributes to the success of our Firm. Skills Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to: Craft and convey clear, impactful and engaging messages that tell a holistic story. Apply systems thinking to identify underlying problems and/or opportunities. Validate outcomes with clients, share alternative perspectives, and act on client feedback. Direct the team through complexity, demonstrating composure through ambiguous, challenging and uncertain situations. Deepen and evolve your expertise with a focus on staying relevant. Initiate open and honest coaching conversations at all levels. Make difficult decisions and take action to resolve issues hindering team effectiveness. Model and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements. Role / Job Title Senior Manager Tower Oracle Experience 15 ~ 20 years Key Skills Oracle EBS R12 / Oracle Fusion Financials – GL, AP, AR, Cash Management, Fixed Assets, BPM Workflow and OTBI Reports Educational Qualification BE / B Tech / ME / M Tech / MBA Work Location India [Bangalore and Hyderabad] Job Description 15 ~ 20 year of experience of Oracle Fusion Cloud Applications Full lifecycle ERP Projects / Delivery Management experience Project Management experience in a consulting / IT Services environment Experience in Implementation, Rollouts and major experience in Managed Services Prior experience as Project Lead / Manager is must Lead a team of atleast 50+ Experience in leading Managed Services project Experience in Transition Management Strong Release Management skills to manage the release process Escalation & Leads Management at Client level Weekly/Monthly Client metrics reporting Should be able to understand and articulate business requirements and propose solutions after performing appropriate due diligence Solid understanding of Enterprise Structures and ability to guide the team where necessary High level knowledge of end-to-end integration of Financial Modules with other modules like Projects, Procurement / Order Management and HCM Deliver and track the delivery of issue resolutions to meet the SLA’s and KPI’s Strong communication, presentation, analytical and problem-solving skills Strong people and team management experience Coach team members on cultural, technical and professional expectations of the Client. Coach others, recognize their strengths, and encourage them to take ownership of their personal development Good experience with proposal activities like RFI/RFP analysis and delivery, RAID analysis, resource and effort estimation Sound knowledge of security and governance Client Account Management [Multiple accounts] Risk Analysis Escalation & Leads Management at Client level Managed Services - Application Evolution Services At PwC we relentlessly focus on working with our clients to bring the power of technology and humans together and create simple, yet powerful solutions. We imagine a day when our clients can simply focus on their business knowing that they have a trusted partner for their IT needs. Everyday we are motivated and passionate about making our clients’ better. Within our Managed Services platform, PwC delivers integrated services and solutions that are grounded in deep industry experience and powered by the talent that you would expect from the PwC brand. The PwC Managed Services platform delivers scalable solutions that add greater value to our client’s enterprise through technology and human-enabled experiences. Our team of highly-skilled and trained global professionals, combined with the use of the latest advancements in technology and process, allows us to provide effective and efficient outcomes. With PwC’s Managed Services our client’s are able to focus on accelerating their priorities, including optimizing operations and accelerating outcomes. PwC brings a consultative first approach to operations, leveraging our deep industry insights combined with world class talent and assets to enable transformational journeys that drive sustained client outcomes. Our clients need flexible access to world class business and technology capabilities that keep pace with today’s dynamic business environment. Within our global, Managed Services platform, we provide Application Evolution Services (formerly Application Managed Services), where we focus more so on the evolution of our clients’ applications and cloud portfolio. Our focus is to empower our client’s to navigate and capture the value of their application portfolio while cost-effectively operating and protecting their solutions. We do this so that our clients can focus on what matters most to your business: accelerating growth that is dynamic, efficient and cost-effective. As a member of our Application Evolution Services (AES) team, we are looking for candidates who thrive working in a high-paced work environment capable of working on a mix of critical Application Evolution Service x``erings and engagement including help desk support, enhancement and optimization work, as well as strategic roadmap and advisory level work. It will also be key to lend experience and effort in helping win and support customer engagements from not only a technical perspective, but also a relationship perspective Show more Show less
