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3.0 - 5.0 years
5 - 10 Lacs
gurgaon
On-site
Company Description Launched in 2007 by Aloke Bajpai & Rajnish Kumar, ixigo is a technology company focused on empowering Indian travelers to plan, book and manage their trips across rail, air, buses and hotels. ixigo assists travelers in making smarter travel decisions by leveraging artificial intelligence, machine learning and data science-led innovations on ixigo’s OTA platforms, including websites and mobile applications. ConfirmTkt and AbhiBus became a part of ixigo in 2021. ixigo is headquartered in Gurugram with offices in Bangalore (ConfirmTkt) and Hyderabad (AbhiBus). The ixigo, ConfirmTkt and AbhiBus apps allow travellers to book train tickets, flight tickets, bus tickets, hotels, cabs and provide travel utility tools and services developed using in-house proprietary algorithms and crowd- sourced information. In 2022, as per data.ai, ixigo was featured in the Top 10 most downloaded travel apps worldwide Job Description As an AI Product Manager at ixigo, you will be at the forefront of travel tech innovation. You will drive the vision and roadmap for our AI-powered products, collaborating closely with world-class tech, design, data science, and business teams. Your mission is to identify and solve unique travel-specific challenges using the latest advancements in Artificial Intelligence. You will be responsible for building, launching, and scaling intelligent products that not only foster user engagement and retention but also redefine the travel experience and win customer love! Responsibilities: AI Product Vision and Strategy: Develop and execute a comprehensive product vision and roadmap focused on leveraging AI to solve core customer problems. Conduct in-depth market research to stay ahead of the latest developments in the AI space and identify opportunities for innovation in travel. Problem Definition & Ideation: Define clear, travel-specific problem statements that can be effectively solved using AI/ML. Continuously explore new opportunities for product innovation, organizing brainstorming sessions and customer research to generate and validate new ideas. Product Development & Execution: Lead and coordinate the development of AI products, ensuring timely delivery of features and enhancements. Work closely with engineering, machine learning, data science, and design teams to define product requirements, iterate on models, and optimize the user experience for AI-driven features. Data-Driven Decision Making: Utilize data analytics to track AI product performance, define and monitor key success metrics (including model accuracy, user trust, and task success rates), and make informed decisions. Analyze user behavior and market trends to uncover opportunities for growth and optimization. Full Ownership: Take complete ownership of the AI product lifecycle, from initial concept and data gathering to model training, launch, and continuous improvement. Quality & Ethics: Be the gatekeeper for a high-quality customer experience, ensuring product reliability and performance. Champion ethical AI practices and ensure fairness, transparency, and accountability in all AI-powered products. Stakeholder Management: Effectively communicate the AI product vision, progress, and outcomes to all stakeholders, including executive leadership, engineering teams, and external partners. Qualifications 3-5 years of experience in product management, with a proven track record of delivering successful products, preferably in the AI/ML space. A deep understanding of the latest developments in the AI landscape, including LLMs, NLP, and machine learning concepts. Strong ability to identify consumer needs and translate them into well-defined, data-rich problem statements for AI solutions. Exceptional analytical skills and a demonstrated ability to leverage data to inform decision-making and measure the impact of AI models. Excellent communication and interpersonal skills, with the ability to build relationships and influence stakeholders at all levels. Technical proficiency, including familiarity with design tools (e.g., Figma) and analytics tools (e.g., Google Analytics, Clevertap). An engineering or data science background is preferred but not necessary. Additional Information Hands-on experience with A/B testing and experimentation, particularly for AI-driven features. Ability to thrive in a fast-paced, informal startup environment and provide hands-on management. A high energy level and an untiring commitment to drive yourself and the team toward ambitious goals. Candidates are responsible for safeguarding sensitive company data against unauthorized access, use, or disclosure, and for reporting any suspected security incidents in line with the organization's ISMS (Information Security Management System) policies and procedures.
Posted 6 hours ago
2.0 years
2 - 7 Lacs
gurgaon
On-site
DESCRIPTION Amazon is the most customer-centric company. In the light of this, the company is offering to our most engaged customers – sellers/vendors (and not only) the highest level of services, encouraging them to participate to grow their businesses on Amazon. Amazon Vendor Services (AVS) in partnership with Retail Business Services (RBS) are a paid B2B service that aims to help key Vendors partner with Amazon. Vendor Consultant (VC) will help shape and deliver on a strategy for managing key metric pillars for Amazon AVS vendors. Soft Skills: bright, customer centric, driven, and creative. Vendor Constant will interface internally with leaders from RBS, Retail and Vendor Services teams and will be responsible for certain aspects of the vendor’s business with Amazon. Will engage directly with multiple internal teams to optimize business for key manufacturers (vendors) on Amazon.com. Will conceive, create and analyze a wide range of data, to grow the vendor’s traffic, brand awareness, customer conversion, and revenue on Amazon. Also, will look into strategic and operational aspects of their business with Amazon, root cause analysis of issues and opportunities affecting the vendor’s business. Vendor Consultant will be focused on the strategic and operational aspects of managing the customer relationships with our vendors. Key job responsibilities Success will be measured by the performance of your internal teams on input metrics and impact of vendors on creating a great customer experience. Partnering with Retail (AVS) Team to manage vendor relationship by championing the vendor’s needs at Amazon. Build communication channels at all levels, set proper expectations, provide clear status communications, and manage towards a growth plan for the vendors. Build and execute on a strategic account plan that delivers on key business opportunities and relevant KPIs for the vendors and Amazon. Work with internal Amazon teams/vendors to improve operational aspects of their business in providing a great consumer experience. Conduct deep analysis on the handled issues for the vendors and develop recommendations and action plans based on data to improve vendor experience. Provide thought leadership around planning, roadmaps and execution. Establish long term partnerships with key vendor partners for the group of vendors handled. Support the launches of new programs and features. Conduct regular WBR, MBRs with the vendors highlight business metric performance and building action plans. Metric influencing (ability to understand a metric and create realistic forecasts. Take calculated risks, and quick to react with new action plans) BASIC QUALIFICATIONS B2 Certification minimum (German) 2+ years of experience in vendor/account/catalog management, buying/sourcing/sales, product management, supply chain 2+ years of experience interacting with customers/stakeholders 1+ years of program or project management experience Experience using data to influence business decisions Knowledge of advanced Excel (Array and Statistical formulas) Experience using data to influence business decisions Excellent business communication and interpersonal skills Ability to work independently and in a team environment Fast learner and ability to deal with ambiguity PREFERRED QUALIFICATIONS Knowledge of macros and data analytics Ability to drive process or procedure improvements Knowledge of tools such as Sharepoint, SIM-ticketing and project management tools as well as experience using scripts. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Posted 6 hours ago
4.0 - 6.0 years
0 Lacs
gurgaon
On-site
Position Title – Senior Associate Experience Level – 4-6 years of relevant experience. Department – Private Market Location – Gurgaon Position reports to – Assistant Director Job Purpose Acuity Knowledge Partners is looking for an individual to play a key role in supporting a Private Equity client across fund & portfolio monitoring. The professional will be closely working as an extended team member for a private equity client and will assist on portfolio monitoring, financial statements, and cash flow analysis. Key Responsibilities Updating and managing portfolio details of various private equity / credit / real estate & infra funds. Updating and analyzing portfolio companies financial, valuation and operational KPIs Strong understanding of Fund Returns, Capital Drawn, Investment Commitments, Capital Account Statements and Distribution Statements Tracking position level and fund level metrics like commitment, contribution, distribution, accrued carried interest and NAV etc. Also tracking management fees, hurdle rate, catch up rate and carry rate for fund level by analyzing audited financial statements, quarterly reports, loan tapes, and legal agreements. Analyze Private Market Funds’ performance by going through fund cash flows and quarterly/financial reports Spreading portfolio company financial data as per the pre-defined standards Quality checking of the output sheet and trend analysis to verify outliers as well as supporting reasons for the same Tracking the portfolio operational updates on quarterly basis Creating / updating fund track record and reconciling the data using cash flow notices. Key Competencies MBA or other Post-Graduate or Professional Degree Pursuing professional certificates like CFA/FRM would be plus Knowledge of MS Office with strong skills in MS Excel 4 – 6 years of experience in financial services Strong Accuracy, analytical, communication and interpersonal skills Sound knowledge of concepts in private equity, financial management and accounting Candidate must be proactive, enthusiastic and team oriented Ability to prioritize and make decisions in a fast-paced environment
Posted 6 hours ago
6.0 - 9.0 years
0 Lacs
gurgaon
On-site
Position Title – Delivery Lead Experience Level – 6-9 years of relevant experience. Department – Private Market Location – Gurgaon Position reports to – Assistant Director Job Purpose Acuity Knowledge Partners is looking for an individual to play a key role in supporting a Private Equity client across fund & portfolio monitoring. The professional will be closely working as an extended team member for a private equity client and will assist on portfolio monitoring, financial statements, and cash flow analysis. Key Responsibilities The role involves working closely with various stakeholders involved in global client teams as well as internal teams at Acuity on a regular basis. Providing error-free output on assigned tasks and achieve the targets efficiently. Should take complete ownership of the work/project assigned and ensure high quality and timely delivery. In addition, as a senior member, the incumbent is also responsible to review the work done by junior members in the team. Set, manage and effectively communicate work and quality expectations to team members and stakeholders (internal and clients). Identify training requirements for junior members in the team, discuss with manager to provide/arrange required trainings to address the gap. Provide feedback for all junior team members to the team manager, identify the team’s strengths and weaknesses and plan mid-course correction Updating and managing portfolio details of various private equity / credit / real estate & infra funds. Strong understanding of Fund Returns, Capital Drawn, Investment Commitments, Capital Account Statements and Distribution Statements Tracking position level and fund level metrics like commitment, contribution, distribution, accrued carried interest and NAV etc. Also tracking management fees, hurdle rate, catch up rate and carry rate for fund level by analyzing audited financial statements, quarterly reports, loan tapes, and legal agreements. Analyze Private Market Funds’ performance by going through fund cash flows and quarterly/financial reports Updating and analyzing portfolio companies financial, valuation and operational KPIs Spreading portfolio company financial data as per the pre-defined standards Quality checking of the output sheet and trend analysis to verify outliers as well as supporting reasons for the same Tracking the portfolio operational updates on quarterly basis Creating / updating fund track record and reconciling the data using cash flow notices Key Competencies MBA or other Post-Graduate or Professional Degree Pursuing professional certificates like CFA/FRM would be plus Knowledge of MS Office with strong skills in MS Excel 6 to 9 years of experience in financial services Strong Accuracy, analytical, communication and interpersonal skills Sound knowledge of concepts in private equity, financial management and accounting Good project management, process management and client handling skills Ability to learn new processes quickly, follow SOPs and work independently with minimum guidance/supervision from manager. Excellent attention to detail. Candidate must be proactive, enthusiastic and team oriented Ability to prioritize and make decisions in a fast-paced environment
Posted 6 hours ago
5.0 years
4 - 9 Lacs
gurgaon
On-site
Job Description: What are we looking for? University degree (i.e., Bachelor) in engineering or business/economics/finance / marketing/computer science Advanced degree (i.e Master) in Business Analytics, Data Science, Computer Science, or MBA highly desired 5+ years of relevant strategic sourcing and procurement experience; specifically in Logistics 5+ years of project leadership, including the ability to manage multiple simultaneous projects that require frequent communication, organization and time management. Experience working in a large, global, highly matrixed organization, and works easily in multi-business unit project settings; able to facilitate teamwork across corporate boundaries. In-depth understanding of best-in-class procurement practices (category management, bench marking, should-cost models, RFx) and e-sourcing tools Advanced analytical and financial skills, including the ability to quickly synthesize, distil and draw conclusions on large amounts of disparate data. Fluent in English Power user of MS Excel, Powerpoint and Tableu/ PowerBI Fluency in use of one or more of the following tools/ languages highly desirable- Llamasoft/Alteryx/Python/ V-Basic What would be your key responsibilities? The role will lead analytics for several high value logistics tenders in the EU region, spanning across Transportation, warehousing and services. Support the Global and Regional Logistics Procurement team by providing business and market intelligence, management of data and analytics, and tracking/reporting of metrics. Typical internal analyses and tasks include spend analysis and forecasting, savings analysis, supplier information gathering and analysis, pricing and contract analytics, benchmarking, compliance to sourcing strategies and tender bid analysis Typical external analyses include market, economic, and other research data, inflation, productivity analysis, supplier identification Conduct macroeconomic and category spend analysis utilizing data from Mars’s spend analytics tools and external market data. Partner with Category managers to conduct opportunity assessment and stakeholder engagement to expand procurement influence into new spend areas Conduct market and supplier research to enhance and inform sourcing and negotiation strategies Cull insights from the analysis, consolidation and scoring of vendor proposals, and make recommendations to Category Managers and business partners. Evaluate supplier core competencies and competitive positioning using industry cost models and bench-marking analysis. You will do this by using data visualization tools on complex data sets and interpreting mathematical models such as graphs, tables, metrics, and schematics to provide insights to Category teams, Business partners, and BD leadership Manage projects related to KPI development/improvement. Prepare recommendations and alternatives based on analysis of the business to standardize or make processes more efficient and/or reduce costs. This role will play an important role in supporting complex strategic sourcing projects, including market and supplier research, RFP project management, and analytics support. Continually challenge the status quo, think differently and push boundaries. Work with the regional category team on the annual sourcing plan Develop and maintain standardized performance metrics and tools that the regional buyers use and leverage What can you expect from Mars? Work with diverse and talented Associates, all guided by the Five Principles. Join a purpose driven company, where we’re striving to build the world we want tomorrow, today. Best-in-class learning and development support from day one, including access to our inhouse Mars University. An industry competitive salary and benefits package, including company bonus. The chance to take hold of your own career and develop personally and professionally.
Posted 6 hours ago
8.0 years
6 - 10 Lacs
gurgaon
On-site
Job Description: About Us At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being. Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us! Global Business Services Global Business Services delivers Technology and Operations capabilities to Lines of Business and Staff Support Functions of Bank of America through a centrally managed, globally integrated delivery model and globally resilient operations. Global Business Services is recognized for flawless execution, sound risk management, operational resiliency, operational excellence and innovation. In India, we are present in five locations and operate as BA Continuum India Private Limited (BACI), a non-banking subsidiary of Bank of America Corporation and the operating company for India operations of Global Business Services. Process Overview* Employee experience technology, designs and delivers modern technology solutions for all teammates globally to interact, perform in their roles and service critical staff support organizations including Chief Administrative Office, Global Strategy & Enterprise Platforms, Global Human Resources, Corporate Audit & Credit Review, and Legal. Legal Technology enables modern practice of law through technology transformation and is responsible for delivering strategic technology solutions to the Legal Department and Office of the Corporate. Job Description He/She will be responsible for demonstrating technical and analytical skills in development of Web based applications using suite of technologies. Responsibilities Design, implement and manage frontend codes within a managed service environment. Work directly with UI/UX Designer and Engineering team to manage frontend application compliant with ADA. S/he should have worked in Java/J2EE project environment and be able to support design and development of Java–based applications.. Work with stakeholders through solution design discussions. Work with development teams within bank as well as vendor resources and drive deliverables towards project objectives Hand on experience working on JIRA and ability to drive project stories and metrics through JIRA board. Ability to navigate bank’s processes and help resolve project impediments or development team. Ability to perform code quality on BitBucket checked-in code to ensure governance and coding standards compliance Interpret business requirements and translate them into design solutions. Ensures delivered solutions are realized in time frame committed. Build strong relationship and influence on team members. Actively participate in the requirements, design and construction phases; to lead to successful delivery of the project. Ensures delivered solutions meet/perform to technical and functional requirements. Ability to Create and maintain system, functional and reference documentation. Participate in scrum teams working on sprints and ensure on time delivery with high quality. Must be able to work independently with minimum supervision. Troubleshoot issues and work with team to identify and address problems. "Highly organized and self-motivated with the ability to prioritize projects, meet deadlines, and make room for emergencies, as needed" Excellent communication and influencing skills Coordinating and leading geographically spread teams Participate in Scrum calls and effectively communicating the progress of the work Work with other developers to achieve better solutions to key design problems Demonstrate experience with design, development, research and problem solving Excellent interpersonal skills; positive attitude; team player; flexible Willingness to learn and adapt to changes and technologies Requirements Education: Graduate (B.E; B. Tech) or Post Graduate Degree in a relevant technical field Certifications If Any : N/A Experience Range: 8+ Foundational skills 8+ years of experience in full stack development. Designing and building applications Experience with Angular,Mulesoft, Java, SpringBoot, Oracle SQL, PL SQL 3+ years of experience in building Angular apps Must have 2+ years of experience in Mule Soft development or equivalent technology 5+ years of experience in JAVA development Knowledge of Spring, Spring MVC and Spring Batch Strong Core Java Skills Experience in building REST APIs (JAXRS/Swagger/YAML) technologies and Development approaches Experience in Web Services (JAXRPC or JAXWS) technologies and Development approaches. Basic Knowledge of XML Schema and Processing Technologies (Parsers, JAXB, XSLT, etc) "Good Understanding of Core Java Patterns and J2EE Design Patterns ( like Adapters, Business Objects, Delegates, Service Locator, Singleton, DAO, DTO) " Experience with Apache/Tomcat Experience with Horizon tool set (Bit bucket /Jenkins/Artifactor/Ansible) Knowledge of Unix/Linux Shell Scripting Strong database background on one or more of these databases: Oracle and PL-SQL, MS SQL Experience with NoSQL and/or in-memory Databases Experience with replication techniques such as Active Dataguard Knowledge and System design on Infrastructure components Desired skills ETP exposure UI frameworks Experience with search capabilities Wireframing and UI prototyping "Experience with PEGA /Appian/Camunda" Experience with messaging- MQ/Kafka ETL experience Work Timings: 11:30 AM to 8:30PM Job Location: Hyderabad/Gurugram/Mumbai
Posted 6 hours ago
8.0 - 10.0 years
5 - 7 Lacs
gurgaon
On-site
JLL supports the Whole You, personally and professionally. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally. About the Role: We are currently seeking a Financial Professional to join one of our client teams. Our Financial Professional is a collaborative team member supporting core business analysis and metrics for the account. The Finance Associate will support the Client Account Finance Manager with all areas of the finance function of the account, including month-end reporting, budgeting and forecasting, ensuring timely and accurate financial reporting for the Client, Account Management team and to the JLL Corporate Finance Team. If you are a clear communicator, organized with effective time management skills, demonstrating a willingness to learn and adapt, with the highest standards of behavior, collaborative manner, and work ethic then this role is for you. What this job involves: Work closely with the finance manager and Lead monthly and year-end close activities, ensuring integrity and accuracy of reported results and reconciliation with client billing Review and ensure monthly deliverables are accurate and within the agreed timescales Advise the Client Finance Manager on any risks highlighted through the preparation of the monthly deliverables Support with annual budget plan preparation and submission as assigned Month end preparation including GL review and journals/accruals posting Cooperation with various stakeholders including Facility Managers, Sourcing, GL Team, Corporate Teams and our counterparts in India to ensure good relationship Manage the overall accuracy and timely delivery of the monthly reporting compliance package inclusive of variance analysis, supporting schedules, and forward-looking commentary inclusive of risks and opportunities to contractual budget. Ensure compliance with client contract terms, including Master Services Agreements and relevant amendments Gain comprehensive understanding of client and corporate financial requirements, translate those requirements to operational and finance teams, and maintain processes to ensure established requirements are met Provide oversight and ensure accuracy and compliance with contract terms in the revenue recognition process. Manage team in achieving accounts receivable objectives and metrics - oversee maintenance and research on AR over 30 days past due Oversee cash management procedures to ensure accounts receivable/payable objectives and contractual vendor payment requirements are achieved for fixed contract and above scope project work. Develop and maintain robust internal control systems to safeguard the organization's financial assets; participate in other internal controls-related programs (zero leaks, account reviews, QA findings, etc). Design, implement, document, and maintain policies and procedures that optimize efficiency, effectiveness, and internal controls across the portfolio. Corporate finance management including: annual and periodic budgeting for the JLL P&L for the assignment, monitoring accuracy of JLL income statement, monitoring corporate receivables, and quarterly revenue attestation. Participate in special projects and ad-hoc analysis as required by the management or clients Have a comprehensive technical and functional understanding of all finance and accounting systems & processes. Sounds like you? To apply you need: Bachelor’s Degree or higher in a related field (Finance, Accounting, Economics, etc.) CPA or CA preferred. 8-10 years related experience, working in a large, complex, global public company. Experience with US GAAP a plus. Demonstrated project & time management skills and a willingness to learn and adapt, with the highest standards of behavior, collaborative manner and work ethic. Demonstrated leadership skills with the ability to drive and influence change without authority. Experience using information technology as it applies to finance to drive performance and productivity enhancements. Excellent proficiency in financial analysis tools (e.g., Excel, financial planning software) and familiarity with ERP systems. Strong analytical skills and ability to analyze complex financial data, identify trends, and draw meaningful insights. Good team player, independent and able to work under tight timelines. Comfort with ambiguity; skilled at problem-solving to meet internal customers’ needs; proven ability to work through roadblocks; demonstrated critical thinking skills; analytical and process driven. Self-starter and quick learner, willing to delve deeply into details. Proven ability to collaborate effectively with cross-functional teams and senior management. Attention to detail, accuracy, and ability to meet deadlines in a fast-paced environment. Effective communication skills (written and verbal) with the ability to develop and maintain relationships on all levels within the organization. If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table! Personalized benefits that support personal well-being and growth: JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. About JLL – We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities. Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally. Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
Posted 6 hours ago
5.0 years
3 - 5 Lacs
gurgaon
Remote
Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. Description Airbnb was born in 2007 when two Hosts welcomed three guests to their San Francisco home, and has since grown to over 4 million Hosts who have welcomed more than 1 billion guest arrivals in almost every country across the globe. Every day, Hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Analytics Centre of Excellence (ACOE) at Airbnb, based in India, is a hub of knowledge and expertise that aims to provide data-driven decision-making, enabling Airbnb's business goals. The ACOE's vision is to build a world-class analytics organization that provides scalable analytics. We work with various business functions such as payments, trust, digital, customer support, hosting, sales, social, compliance, risk, platforms and partnership & economics. The ACOE's delivery framework is designed to provide relevant and contextual insights for data-driven decisions. This includes a one-stop solution for metrics, dashboards driving actionable insights, optimization of performance, measuring pre/post feature impact, sizing the ROI of opportunities, prioritization of opportunities, anomaly-driven alerting mechanisms, root cause analysis of metric deviation, and exploratory hypothesis testing. The Community You Will Join: We are looking for a Senior Analyst, Insights in our Analytics Centre of Excellence who works in the Sales Operation team. The analyst must have functional expertise in building analytical solutions and be a trusted partner to our product teams and business leaders, operations team through providing insights, recommendations, and enabling data driven decisions. This role will sit under the Insights Analytics family and support product and business leaders within our Sales and Revenue operations organization. The Difference You Will Make: Data thought partner to product and business leaders across marketplace teams through providing insights, recommendations, and enabling data informed decisions. Drive day to day product analytics and create scalable data tools. Build advanced analytical capabilities and tools, leverage Airbnb’s state-of-art machine learning infrastructure, and other central data science tools to build and collaborate with a strong team of engineers, product managers, designers and operation agents to achieve shared, cross-functional goals. You have a strong sense of urgency for and commitment to Airbnb’s mission of belonging. A Typical Day: Design processes and metrics: Define and implement functional strategy Ensure that the work gets delivered against the functional goals Quality assurance deliverables, reports, insights, responses provided by the remote team by reviewing outputs along with creating and reviewing QA plans Identify operational weaknesses and help improve or innovate new processes to keep local teams as efficient as possible Stakeholder management: Develop measurement strategies and reporting of key business metrics for multiple audiences including senior leadership Collaborate with leaders and managers to determine and address data and reporting needs for various company projects Enable the function as an analytics consultant: Determine the meaning of data and explain how various teams and leaders can leverage it to improve and streamline their processes Prepare reports/dashboards/build actionable insights: Create, maintain, and communicate detailed reporting models to assist regional and global operations, managers Independently work on deep insightful analysis and advanced analytics : Provide solutions to business problems through quick ad-hocs analysis with deep insights Provide robust analytical solutions through advanced/statistical analysis Additional requirements for Visualisation/dashboarding expertise: Build and maintain Tableau dashboards Triage and resolve bugs Write and maintain documentation Track performance against SLAs Identify opportunities for new dashboards or feature Your Expertise: 5+ years of experience in data analytics or data science Graduate in Economics, Business, Engineering, or other quantitative fields Experience in Startup / Tech / Analytics / E-Commerce organizations is preferred First hand expertise in Tableau (or other BI tools), building and maintaining enterprise level dashboards is required Excellent SQL skills and comfortable using Git, Python and/or R Expertise on Microsoft Excel and/or Google Sheets, PowerPoint etc. Experience with data mining and cleaning, exploratory analysis, visualizations and metrics creation Rich experience in insightful data analytics and good knowledge of advanced/statistical analytics Expertise in stakeholder & project management, Expertise in stakeholder & project management, strong analytical capabilities & logic driven mindset Excellent communication skills with the ability to distill complex subjects to a wider audience Keen attention to detail and ability to thrive in a dynamic environment with a high degree of ambiguity Our Commitment To Inclusion & Belonging : Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. Hybrid Work Requirements & Expectations: To support productivity and maintain a professional hybrid work environment, employees are expected to adhere to the following: Workspace : A dedicated, quiet, and private workspace free from interruptions and external noise Internet Connectivity : During the working hours, maintain a minimum and consistent internet speed of 10 Mbps on your official devices to ensure reliability for work-related tasks, including calls and virtual meetings Professionalism: Employees must remain fully engaged, respectful, and maintain a professional presence during virtual meetings, with video participation required unless otherwise approved. Confidentiality & Security: Employees are responsible for protecting Airbnb’s Intellectual Property and Confidential Information. Work-related activities, including calls and meetings, must not be conducted in public places, while traveling, or in any setting that may compromise confidentiality or work quality.
Posted 6 hours ago
3.0 years
6 - 9 Lacs
gurgaon
Remote
We are seeking a talented individual to join our Transformation team at Mercer. This role will be based in Gurgaon. This is a hybrid role that has a requirement of working at least three days a week in the office. Lead Specialist -Metrics, Analytics & Reporting We will count on you to Develop and maintain reports, dashboards, and scorecards that track key business metrics for Contact Centres. Gather data from multiple sources, ensuring accuracy and consistency in reporting. Analyse data to identify trends, patterns, and insights that can drive business decisions. Work closely with business units to understand their reporting needs and deliver tailored solutions. Continuously evaluate and improve reporting processes and tools for efficiency and effectiveness. Provide training and support to users on how to access and interpret reports. Collaborate with IT and data teams to ensure data quality and the integration of reporting systems. Manage ad-hoc reporting requests and deliver timely responses to business inquiries. What you need to have: 3-5 years of experience in IT support services, with significant reporting experience in managing large-scale data & reporting requirements. Proven experience in a reporting or data analysis role. Experience in design, develop and deployment of rich Graphic visualizations with Drill Down and Drop up options using Qlik view Experience in creating Qlik Sense based Reports using multiple sources. Responsible for deploying the dashboards Responsible for performance tuning on SQL Server queries and stored procedures Experience with Scheduled Automatic refresh and scheduling refresh in Qlik Sense service along with using Qlik Sense gateway. Developed analysis reports and visualization using DAX functions on PowerBI like table function, aggregation function and iteration functions Deliver advanced/complex reporting solutions such as Dashboards and Standardized reports using Qlik Sense Desktop Strong End to end experience in designing and deploying data visualizations using Qlik Sense. Experience in using Python and R scripts in Qlik Sense dashboards Experience with Advanced Reporting and Dashboards in Qlik Sense. Strong proficiency in MS SQL Server and prior experience in MS SQL Server performance tuning- Advanced knowledge of T-SQL, including transactions, error handling, CTEs, Row_Number/Over, hierarchical data sets. - Excellent understanding of indexes, locks, execution plans and file stats- Conveys the designs to the software development teams via discussion, documentation and prototype code Ability to translate complex data into actionable insights for non-technical audiences. Over 5+ years of experience in IT support services, with significant reporting experience in managing large-scale data & reporting requirements. Good knowledge of IT Services functions and their responsibilities and strong analytical and problem-solving ability The ability to work and team effectively with business, management personnel, and diverse and geographically dispersed teams Basic reporting skills Possess innovative mindset by being open to new ideas and works comfortably with global teams What makes you stand out: Excellent English language skills (verbal and written), Excellent communication, collaboration and basic project management skills Good presentation skills with ability to present material clearly and concisely Excellent awareness of different cultures and working practices across the regions Proven experience in working in, and basic management of, diverse and geographically dispersed teams Why join our team: We help you be your best through professional development opportunities, interesting work and supportive leaders. We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities. Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being. Mercer believes in building brighter futures by redefining the world of work, reshaping retirement and investment outcomes, and unlocking real health and well-being. Mercer’s approximately 25,000 employees are based in 43 countries and the firm operates in over 130 countries. Mercer is a business of Marsh McLennan (NYSE: MMC), the world’s leading professional services firm in the areas of risk, strategy and people, with 85,000 colleagues and annual revenue of over $20 billion. Through its market-leading businesses including Marsh, Guy Carpenter and Oliver Wyman, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment. For more information, visit mercer.com. Follow Mercer on LinkedIn and Twitter. Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people regardless of their sex/gender, marital or parental status, ethnic origin, nationality, age, background, disability, sexual orientation, caste, gender identity or any other characteristic protected by applicable law. Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person. Mercer, a business of Marsh McLennan (NYSE: MMC), is a global leader in helping clients realize their investment objectives, shape the future of work and enhance health and retirement outcomes for their people. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit mercer.com, or follow on LinkedIn and X. Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.
Posted 6 hours ago
50.0 years
5 - 9 Lacs
gurgaon
On-site
About the Opportunity Job Type: Permanent Application Deadline: 16 September 2025 Job Description Title Technical Specialist - Site Reliability Engineer Department ISS Production Services Location Gurgaon & Bangalore Level Application Support - 4 We’re proud to have been helping our clients build better financial futures for over 50 years. How have we achieved this? By working together - and supporting each other - all over the world. So, join our [insert name of team/ business area] team and feel like you’re part of something bigger. About your team The Technology function within the COO department provides IT services to the Fidelity International business globally. These include the development and support of business applications that underpin our revenue, operational, compliance, finance and customer service functions. The broader organisation incorporates Infrastructure services that the firm relies on to operate on a day to day basis including data centre, networks, proximity services, security, voice, incident management and remediation. Investment Management Global Production Services provides technology support services for Fidelity International’s investment management divisions. We support traders, fund managers, research analysts and investment operations staff in all international locations, including Canada, London, Hong Kong and Tokyo. About your role We are seeking a talented Site Reliability Engineer (SRE) to join our Technology team supporting critical applications within the ISS Production Services. This role blends traditional software engineering practices with reliability-focused operations, aiming to enhance the scalability, availability, and performance of client- and market-facing applications. The SRE will work directly with application development, architecture, DevOps, and business teams to ensure systems are designed and maintained with reliability and performance in mind, while meeting the demanding requirements of financial services operations. About you Define and manage SLOs, SLIs, and error budgets aligned with business goals. Influence design of systems across portfolios for high scalability, reliability and resilience. Identify and resolve performance bottlenecks in latency-sensitive applications. Act as an escalation point for production issues in client reporting systems. Conduct real-time incident troubleshooting, root cause analysis, and postmortems. Collaborate with product and operations teams to address reliability risks. Implement observability tools (metrics, logging, tracing) for actionable insights. Automate deployment, monitoring, and incident response using tools like Ansible, Terraform, Python etc. Translate financial domain requirements into technical reliability strategies. Apply knowledge of trading workflows, portfolio analytics, and regulatory reporting to prioritise engineering efforts. Technical Skills & Experience Strong programming/scripting skills (Python, Shell) focused on automation. Deep understanding of distributed systems and microservices architecture. Experience in supporting mission-critical applications in regulated environments. Familiarity with event-driven systems, Oracle databases, and cloud-native platforms. Hands-on experience with AWS and Kubernetes for infrastructure management. Proficiency with monitoring tools such as ELK stack and New Relic. Experience in CI/CD pipeline support and management. Understanding of observability principles and OpenTelemetry. Knowledge of ITIL practices and support processes. Strong collaboration, communication, and problem-solving skills. Experience with Power Platform tools (Power BI, Power Automate, Power Apps) to enhance operational workflows and reporting is an added advantage. Feel rewarded For starters, we’ll offer you a comprehensive benefits package. We’ll value your wellbeing and support your development. And we’ll be as flexible as we can about where and when you work – finding a balance that works for all of us. It’s all part of our commitment to making you feel motivated by the work you do and happy to be part of our team. For more about our work, our approach to dynamic working and how you could build your future here, visit careers.fidelityinternational.com. For more about our work, our approach to dynamic working and how you could build your future here, visit careers.fidelityinternational.com.
Posted 6 hours ago
3.0 years
0 Lacs
gurgaon
On-site
DESCRIPTION Amazon India Advertising is dedicated to driving measurable outcomes for brand advertisers, agencies, authors, and entrepreneurs. Our ad solutions - including sponsored, display, video, and custom ads - leverage Amazon’s innovations and insights to find, attract, and engage intended audiences throughout their daily journeys. With a range of flexible pricing and buying models, including self-service, managed service, and programmatic ad buying, these solutions help businesses build brand awareness, increase product sales, and more. Our programmatic advertising platform, the Amazon Demand Side Platform (DSP), is becoming increasingly popular with major advertisers and agencies worldwide. We believe we understand e-commerce advertising better than anybody else and want to turn it into a science of its own that all users can leverage for their programmatic advertising. Our programmatic advertising platform team, is looking for an Programmatic Solutions Consultant to join Amazon Advertising's growing team. As a Programmatic Solutions Consultant, DSP, you will manage the end to end experience of our enterprise trading desk and large agency customer, driving the overall expertise for our programmatic advertising DSP. The PSC has expertise in advertising technology, programmatic advertising, and the Amazon DSP, and is leveraging this expertise to develop our customers into proficient users. You will work closely with internal sales, product and, support teams to address customer needs, acting as the voice of the customer to help drive product enhancements, and create solutions on behalf of your customers. You will be passionate about understanding customer objectives, and finding solutions to address them, via training, product deep dives, and adopting Amazon technologies, for a diverse set of customers. Your ownership, curiosity, and industry knowledge will allow you to comprehensively understand the technical details of our offerings and be able to speak to customers, including traders and product managers.. Your customer obsession and ability to influence internal stakeholders will allow you to drive the right solution for our customers. You will be involved in both customer-facing interactions (with agency and advertiser trading desks) as well as internal stakeholder teams. Specific Responsibilities include: Own the relationship with trading desk managers and provide consultative services such as onboarding, feature training, continuous product usage consultation, and industry best practices. Drive efficiency of the trading desk based on client need and by providing troubleshooting support when needed. Engage with multiple customer organizational levels to understand business objective Analyze and interpret data to identify improvement areas, root causes, and formulate enablement and adoption recommendations Help drive the evolution of Amazon Advertising Self-Service DSP via product beta participation, ongoing client feedback loop, and close collaboration with cross functional Amazon teams (Product Management, Engineering, Analytics, and Specialists) Define and improve processes and tools for the PSC team to better serve client. BASIC QUALIFICATIONS Bachelor's degree or equivalent Experience in online advertising or high-tech products/services 3+ years of driving end to end delivery, and communicating results to senior leadership experience Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization Experience using data and metrics to determine and drive improvements PREFERRED QUALIFICATIONS Understanding of programmatic advertising, DSPs, SSPs Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Posted 6 hours ago
2.0 - 4.0 years
7 - 9 Lacs
gurgaon
On-site
About the Role: Grade Level (for internal use): 10 The Team: S&P Global Market Intelligence is seeking a Product Manager to join our Usage & Reporting Product team. The team is responsible for helping the organization understand how their data or functionality is being used and communicating that usage through clear, actionable reporting on the Capital IQ platform. We are a global, collaborative team that prioritizes open communication, mutual respect, and excellence in all we do. Our goal is to provide users clear, accurate, and actionable insights to enable data-driven decisions across the organization . We facilitate usage tracking & data collection, identify usage trends & behavior, build & maintain dashboards that give stakeholders real-time visibility into KPIs (e.g., daily active users, retention, engagement). The Impact: As a Product Manager you will be responsible for the core Usage, Analytics & Reporting. You’ll be responsible for interpreting user interaction data, defining and tracking key metrics, creating reports, and delivering strategic insights based on behavior analytics captured. You will collaborate with product teams, commercial & sales teams, development teams & leaders. You will act as the liaison between the team and stakeholders, end users, business, and customer. You will help the teams understand & measure usage engagement & identify opportunities & trends by performing data analysis & audits on our delivery platforms, presenting your findings and make recommendations. What’s in it for you: Be at the forefront of product and customer insights Work with a dynamic, data-driven, and collaborative team Opportunity to work with multiple teams across the MI organization Exposure to our data delivery platforms/feeds and the overall business Help drive improvement to products, product usability and client experience Responsibilities: Design interactive and scalable dashboards using Heap & Power BI to visualize key usage metrics, customer behaviors, and performance KPIs Perform regular audits of analytics tools (Heap, Power BI, BI reports etc.) to identify missing or misfired events. Troubleshoot discrepancies and ensure data accuracy and reliability across events and properties. Analyse product usage patterns, customer journeys, funnels, and cohorts Collaborate with product managers, marketers, and engineers to define KPIs and interpret Heap & Power BI data to support growth and optimization Build dashboards and automated reports to communicate findings clearly Translate raw data into actionable insights that influence product features, UX improvements, and user retention strategies What We’re Looking For: Required Qualifications: BA or BS in Engineering, Accounting, Finance, or related field 2-4 years of experience in data analytics, preferably with Heap Analytics Strong understanding of digital analytics tools and web/mobile user behaviour Proficient in SQL, Excel/Google Sheets, and data visualization tools (e.g., Tableau, Looker, Power BI) Experience with product-led growth metrics and event-based analytics Ability to translate complex data into clear, concise insights and recommendations Excellent communication and stakeholder management skills Proven ability to work with and motivate global teams in a diverse and complex organization Strong presentation skills Ability to work independently, as well as within a team Knowledge of Agile/Scrum or SAFe process (Experience as a product manager/Scrum Master of a SCRUM team a plus Preferred Qualifications: Proficiency with Heap Analytics, Google Big Query, Power BI & Tableau Desktop. Knowledge and experience working with semi-structured and/or unstructured data and data repositories used for data mining and innovation analysis Knowledge of the financial data industry and competitive landscape as well as an understanding of market data delivery platforms, messaging services and their relevance Knowledge and understanding of product quality and data management About S&P Global Market Intelligence At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction. For more information, visit www.spglobal.com/marketintelligence . What’s In It For You? Our Purpose: Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world. Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress. Our People: We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all. From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We’re constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference. Our Values: Integrity, Discovery, Partnership At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals. Benefits: We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global. Our benefits include: Health & Wellness: Health care coverage designed for the mind and body. Flexible Downtime: Generous time off helps keep you energized for your time on. Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills. Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs. Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families. Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference. For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries Global Hiring and Opportunity at S&P Global: At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets. Recruitment Fraud Alert: If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to reportfraud@spglobal.com . S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, “pre-employment training” or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here . ----------------------------------------------------------- Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person. US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf ----------------------------------------------------------- 20 - Professional (EEO-2 Job Categories-United States of America), PDMGDV202.1 - Middle Professional Tier I (EEO Job Group), SWP Priority – Ratings - (Strategic Workforce Planning) Job ID: 318448 Posted On: 2025-08-18 Location: Hyderabad, Telangana, India
Posted 6 hours ago
0 years
3 - 10 Lacs
gurgaon
On-site
Job Title: Sr Analyst, Global Analytic Insights Job Description The Sr. Analyst, CX Operations Insights will deliver analysis of call center performance and customer satisfaction data in support of operational improvement initiatives. This position works on an analytic team to assess call center-controllable processes that have an impact on customer satisfaction scores or other key metrics and on the design and implementation of initiatives to improve those scores. The Analyst Operational Performance Analytics will interpret performance trends, identify root causes behind the trends, and then help support and champion performance improvement efforts. Essential Functions/Core Responsibilities Reviews customer satisfaction and other operational metric results on a daily/weekly/monthly basis to identify trends in performance; produces monthly management reports Analyzes qualitative and quantitative data and identifies performance improvement opportunities via Microsoft Pivot tables, cross-tabs or via other tools Determines areas for focus and conducts analyses to understand the drivers of performance gaps Coordinates with statisticians for development of key driver analysis, statistical linkages and calibration between customer satisfaction and other operational metrics such as quality, average handle time Coordinates data feeds with Operations to provide data for analysis Supports relationship-building with peers in Operations to understand current operational processes and identify possible gaps that may be contributing to lower key metric results; serves as an extension of the Operational team; may document operational processes as input to improvement initiatives Facilitates and conducts root cause analysis to determine the underlying drivers behind performance gaps. Root cause may include on site observation, interviews, and process documentation Facilitates action planning sessions with Call Center Operations or other stakeholders. Aids in developing recommendations involving operational changes that are expected to improve results; assists in testing of new/revised processes Facilitates the implementation of action plans in collaboration with Call Center Operational units Develops updates to reflect current status of activities; monitors progress against action plans and contributes to decisions to ensure goals are met; monitors call center operational performance on goals and objectives; isolates initiative effectiveness on improving key performance metrics Produces documentation of key insights, solution recommendations, solution business cases and action plan results for incorporation into internal or client reviews; interacts with external clients to present analytic results and solution recommendations Identifies problems that may jeopardize the analysis or program and works with manager to determine contingency plans Contributes to decisions regarding analytic design, information requirements and deliverable schedules Candidate Profile Bachelor’s degree in related field from a four-year college or university with two to four years related experience preferred Analytical thinking and analytic aptitude; ability to apply quantitative data analysis techniques to improve work processes Strong attention to detail Sense of professionalism and ability to develop relationships Strong communication skills, both written and verbal Strong customer service orientation Ability to work in an environment where activities and deliverables are dependent on a diverse group of technical and business functional experts Ability to work an emerging and rapidly changing environment Demonstrated ability to multi-task, prioritize, and meet timelines on deliverables Experience or exposure with statistical concepts and applications, data analysis, call center exposure, customer satisfaction data exposure and/or process consulting experience preferred Proficient in Microsoft Office Exposure to Six Sigma methodology Up to 10% travel may be required Career Level Description Requires knowledge and experience in own discipline; still acquiring higher level knowledge and skills. Analyzes possible solutions using standard procedures and principles. Builds knowledge of the organization, processes and customers. Solves a range of straightforward problems. Receives a moderate level of guidance and direction. Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. Location: IND Gurgaon -Bld 14 IT SEZ Unit 1, 5, 6, 17 Fl Language Requirements: Time Type: Full time If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
Posted 6 hours ago
175.0 years
3 - 7 Lacs
gurgaon
On-site
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. How will you make an impact in this role? Key Responsibilities This role is designed for a mid-back-office team leader responsible for overseeing multiple critical processes, including mid-office operations, projects, Third Party Management (TRM), ATO, and Partner Management. 1. Project Management Drive project delivery by partnering with cross-functional teams, identifying opportunities and risks, and ensuring efficient execution. Collaborate with teams such as GS Servicing Strategy, Capabilities, GBI, GLKM, and other partners (e.g., GMNS, CFR, Legal/Compliance) to address key business opportunities. Lead implementation of key projects ensuring timely delivery, excellent execution, and measurable outcomes. Track project progress, manage timelines, and report on key metrics. Establish robust governance structures to review and report success metrics to leadership. Ensure all processes comply with regulatory and company standards, maintaining a strong control environment. 2. Partner Management Lead and manage partner engagement as per guidelines. Engage with existing partners to negotiate and renew benefits. Collaborate with ICS to onboard partners and streamline processes. Facilitate regular partner training and product updates for internal teams. Lead and support market-level new offers facilitation. 3. ATO (American Express Travel Online) & Drive to Digital Lead and optimize the Online Servicing Team’s knowledge and training to ensure effective issue resolution or escalation in line with policy. Collaborate with cross-functional stakeholders to manage end-to-end ATO functionality and implement relevant product content. Lead strategic initiatives and support local operational servicing strategies, including procedure development and reporting. Analyze ATO traffic, RTF, and booking performance to inform strategic enhancements to site capabilities. 4. TRM & Back Office Operations Partner with the GSM/GCO team for seamless onboarding of third-party vendors. Ensure ongoing oversight of third-party relationships in alignment with risk, compliance, and performance standards. Review third-party compliance programs, including policies, training, and control assessments. Execute oversight activities based on the risk profile of each relationship, in collaboration with TRMs and business unit leaders. Manage and ensure adherence to AEMP 10 policy. Experience & Qualifications Graduate with a minimum of 6 -8 years of relevant experience. Extensive travel industry knowledge and a deep understanding of the travel trade ecosystem Prior experience in managing a team Functional Skills & Capabilities Strong understanding of TLS business, including products, services, and value propositions. Proficient in Sabre/GDS systems and travel industry operations. Demonstrated people management and leadership skills. Proven experience in project or business management. Strong analytical skills with the ability to translate complex data into actionable insights. Excellent communication skills and ability to engage with senior leaders and cross-functional teams. Ability to manage multiple initiatives with competing priorities. We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
Posted 6 hours ago
4.0 years
4 - 6 Lacs
gurgaon
On-site
Sr Operations Analyst role will support the infrastructure environment by pro-actively monitoring infrastructure events, effectively respond to and coordinate resolution of issues, and manage change within the VMware, AWS, Server and storage environments. Perform the tasks related to the VMware & AWS daily operations tasks. Familiar with VMware, AWS and Windows/Linux production environments support. Should have experience in development like Ansible, Terraform, cloud formation, PowerShell etc. Perform the New VM provisioning, Decommissioning and windows upgrade etc. Pro-actively monitor the stability and performance of various technologies within area of expertise and drive appropriate corrective action prior to an incident or problem occurring. Actively collaborate with fellow members of the team and contractors/vendors on bridge calls to prevent or resolve incidents/problems in an expeditious manner. Should have experience or knowledge of Windows Patching tools like SCCM, SCOM & SCVMM. Independently identify key issues, patterns and deviations during the analysis. Participate and provide input in the continual refinement of processes, policies and best practices to ensure the highest possible performance and availability of technologies. Create, maintain and update documentation including troubleshooting guides, procedure/support manuals, and communication plans. Continuously develop specialized knowledge and technical subject matter expertise by remaining apprised of Industry trends, the direction of emerging technologies, and their potential value to the business. Perform ITIL operations like change, Incident & problem management within the Service Now. Contribute development of execution of operational reporting including daily health check reports, capacity/performance reports, and incident/problem reports. Data Collection, Tracking & Analysis Use a variety of data collection techniques and systems to collect technology operations performance data. Analyze to draw accurate conclusions regarding performance, trends and issues (current and/or potential). Monitor compliance with defined SLA/OLA’s. Monitor consumption/usage metrics to understand trends to assist in the effective management of vendor partners (as applicable). Perform trend analysis to identify cause of performance and/or usage issues. Continuous Improvement Work with application teams to determine the impact of application changes to the monitors configured for an application and determine if any changes or additions are required. Assist teams in identifying monitoring requirements and implementing the appropriate monitors to achieve the desired results. Use experience, expertise and data analysis to collaborate with manager and team members in the identification of corrective action to increase efficiency, improve performance and meet or exceed targets. Degree in Computer Science, Engineering, or equivalent academic qualification. Ø Mandatory: Should have 4 – 7 years of professional experience in administration, configuration & proficiency in support of in managing VMware vSphere 7.x & 8.x environment (clusters/farms). Ø Mandatory: Should have 4+ years of professional experience in administration, configuration & proficiency in support of in managing Cisco HyperFlex, Cisco UCS & Fabric Interconnects Ø Mandatory: Candidate should have worked in Level 1 (L1) or L2 Server Support Team for minimum 4 years Ø Mandatory Should have adequate experience & skill in manage AWS Cloud Environments & Hybrid Environment. Ø Should be familiar with activities like Patching, Upgrades, Migration, Refresh, etc. Ø Should have experience working with DevOps tools like Terraform, cloud formation, Jenkins, Artifactory, Git/BitBucket etc. Ø Should have hands-on experience in writing Automation in Ansible, PowerCli or PowerShell. Ø Should have experience working with different vendors like VMware, Cisco, Dell & HP. Ø Should have experience with team and project management. Ø Should have worked in the Agile environment and has knowledge of Scrum, sprints etc. Ø Exposure to Microsoft Power BI is a plus. Ø Knowledge to database like SQL, oracle etc. is plus Ø Should be familiar with activities like Patching, Upgrades, Migration, Refresh, etc. Ø Should have ample exposure to IT environments governed by ITIL framework. Change, Incident (RCA) & Problem Management-related activities should be component of candidate’s responsibilities. Ø Prior exposure towards ServiceNow is desirable Ø Strong attention to detail and with ability to focus on quality and efficiency. Ø Ability to communicate and articulate technical information across various organizational levels Ø Highly innovative problem solver with strong analytical and customer service abilities required. Ø High reasoning aptitude and ability to quickly understand complex operating environments. Ø strong thought leadership and motivation with the ability to work independently About Our Company Ameriprise India LLP has been providing client based financial solutions to help clients plan and achieve their financial objectives for 125 years. We are a U.S. based financial planning company headquartered in Minneapolis with a global presence. The firm’s focus areas include Asset Management and Advice, Retirement Planning and Insurance Protection. Be part of an inclusive, collaborative culture that rewards you for your contributions and work with other talented individuals who share your passion for doing great work. You’ll also have plenty of opportunities to make your mark at the office and a difference in your community. So if you're talented, driven and want to work for a strong ethical company that cares, take the next step and create a career at Ameriprise India LLP. Ameriprise India LLP is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, genetic information, age, sexual orientation, gender identity, disability, veteran status, marital status, family status or any other basis prohibited by law. Full-Time/Part-Time Full time Timings (2:00p-10:30p) India Business Unit AWMPO AWMP&S President's Office Job Family Group Technology
Posted 7 hours ago
2.0 years
0 Lacs
gurgaon
On-site
DESCRIPTION A strategic and people leader for a large team, the cluster Manager of Amazon Now is empowered with complete operations responsibility for managing dark stores. She/he will work to create dark stores network, serve customers with best in class quick commerce experience and manage building level cost efficiencies, coupled with driving Regional/National level key Brilliant Basics Initiatives Key job responsibilities Ensure a safe work environment Lead and supervise a team of TL's as direct reportee's supported by PAs in Operations Responsible for the overall Quality, Productivity and dark store performance Appraise performance; resolve problems; and address staffing needs Review work forecasts and determine productivity requirements to produce/deliver during the day to meet the overall building objectives. Ensuring Building heath and inventory metrics with best in class quality metrics Collaborate with stakeholders. Taking up cross functionally the adoption of best practices. Proactively identify and lead process improvement initiatives Learn and understand the system interventions for order processing. Apprise teams down the line of new process implementation and control measures required. Carryout resources planning periodically and remove/reduce capacity constraints if any in coordination with Resource planning and Finance teams. Ensure best practices in people management and accountable for compliance, Connections and scorecards. Manage People and team development Create leaders and talent pipeline. Good stake holder management and project management skills Do cross functional and cross mile interfacing and take up for the best practices and initiatives BASIC QUALIFICATIONS 2+ years of employee and performance management experience Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays PREFERRED QUALIFICATIONS 2+ years of performance metrics, process improvement or lean techniques experience Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Posted 7 hours ago
5.0 years
3 - 5 Lacs
gurgaon
On-site
INTERNATIONAL TECHPARK GURGAON (ITPG), GURUGRAM, HR, 122101, IN Job details Work flexibility: Hybrid Req ID: R546918 Employee type: Full Time Job category: Supply Chain Travel: 10% Relocation: No Related content Why join Stryker? Looking for a place that values your unique talents? Discover Stryker's award-winning culture. We are proud to offer you our total rewards package which includes bonuses, healthcare, insurance benefits, retirement programs, wellness programs, as well as service and performance awards – not to mention various social and recreational activities, all of which are location specific. Job description What You Will Do This role is responsible for generating accurate statistical demand forecasts for the region using Demantra. It involves analyzing large datasets, applying statistical models, and identifying trends to drive forecast accuracy. The individual will collaborate with local market experts and global teams to optimize system usage, adopt best practices, and enhance forecast quality. Strong analytical and influencing skills are essential to align regional practices with global standards and support continuous improvement. Develop and maintain statistical forecasts by leveraging system capabilities, historical data, and advanced analytics to deliver high-accuracy projections. Partner with in-country demand planning experts to refine forecasts for key brands and SKUs, aligning with local market intelligence and business priorities. Collaborate closely as part of Demand Management Center of Excellence (CoE) and the Central Forecasting Team to optimize system usage, adopt best practices, and ensure adherence to governance and training standards. Contribute to global initiatives and lead cross-functional projects as needed. Apply strong influencing and communication skills to align regional practices with global standards, promote adoption of industry best practices, and support continuous improvement initiatives Analyze regional forecast trends and performance metrics (KPIs) to identify gaps, insights, risks, and opportunities that enhance forecast accuracy and effectiveness. Apply strong influencing and communication skills to align regional practices with global standards, promote adoption of industry best practices, and support continuous improvement initiatives. Partner with IT and Analytics teams to co-develop the technology roadmap for demand planning. Drive innovation by utilizing advanced tools such as AI/ML and automation in forecasting. Support scenario planning, exception management, and cross-functional projects. Work with global team to do process mapping and suggest and recommend improvements for S&OP process. What You Need Basic Qualification: A minimum of a Bachelor's degree. Analytics / Data science certifications preferred Fluency in English. Fluency in a second language at international divisions is a plus. Excellent, demonstrated quantitative, analytical and organizational skills Working knowledge of applying statistical principles to improve results Preferred Qualification: Minimum of 5 years working experience in statistical forecasting methods, using Demantra, SAP IBP or proprietary tools. (especially Demantra, DM & AFDM modules) Hands on forecasting and analytics experience with generating forecast, and how to tune and adjust models for better outcomes Strong analytical skills and attention to detail Exhibits a structured problem-solving mindset Experience working across teams in a matrix organization a plus Business experience in product industry, and working with large and diverse product portfolio a plus Ability to work under pressure and work with global stakeholders (as needed). S&OP / Integrated Business Planning knowledge is a plus Experience with SQL a plus . Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology and Orthopaedics that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually.
Posted 7 hours ago
2.0 years
4 - 7 Lacs
gurgaon
On-site
DESCRIPTION Do you thrive on solving complex problems? Do you enjoy diving under the surface to uncover how massively scalable systems with multiple dependencies work? If you are seeking a fast-paced environment where you can drive innovation and apply state-of-the-art technologies to solve real world challenges, this is your opportunity! We are creating a world class Center of Excellence and we need world class QAEs to deliver on this vision. As a QA Engineer, you will provide both coding and testing expertise for our team, as well as be a constant advocate for our customers. Our preferred candidate possesses a high level of OO coding experience, combined with a demonstrated passion for software quality. As a QAE, you will work closely with product and engineering teams to create test strategies and drive initiatives that ultimately ensure our customers get what they want, when they want. You’ll understand the big picture of how our features and products interact as you navigate through complex designs and code. You will work with software development engineers to ensure soundness of design, testability of their code, and determine the best testing and automation approaches. You will contribute to automation frameworks and automate test cases both at the API and UI levels, using Java and other languages. You’ll be responsible for driving the software development process toward quality-centric methodologies. Demonstrated track record of delivering test automation, quality requirements, designing functional and performance test suites and producing deliverables that exceed commitments. Responsible for the creating test automation solutions, discovering current limitations and compatibilities between subsystems, the selection of new concepts and methodology, and the development of major routines and utilities. Generation of metrics and information that improve development practices on the team. Review and critique of technical requirements and software design specifications and software implementation. Instilling best practices for test suite automation and frameworks and documentation, making sure designs meet requirements, and delivering high quality software on tight schedules. Key job responsibilities Participate in the full development life cycle, working within broadly defined parameters, including test plan execution and software quality needs. Writing and executing test plans, designing and developing test tools, automation, debugging and reporting code bugs and pushing quality upstream. Own the delivery of an entire software development test suites and frameworks. Work closely with the technical leaders to develop the best approach for testing our functionality at scale. You are capable of understanding the interaction between the components in a distributed system in order to ensure they are functioning properly. Create and execute appropriate test strategies and processes that align with business objectives and project timelines. About the team Relay TAQ's diverse team of SDETs, QA Engineers, and Device Associates provides comprehensive testing support for customer-facing Relay products, including Carrier Products, Relay Mobile, and Relay Yard Automation, while also driving end-to-end testing between Relay Products. BASIC QUALIFICATIONS 2+ years of quality assurance engineering experience Experience in automation testing Experience in manual testing Experience in UI and API automation testing (Selenium/SOAPUI) PREFERRED QUALIFICATIONS Experience in API & Mobile testing Experience designing and planning test conditions, test scripts, and test data sets to ensure appropriate and adequate coverage and control Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Posted 7 hours ago
15.0 years
3 - 4 Lacs
gurgaon
On-site
About the Role: Grade Level (for internal use): 14 The Team: This role sits in both the Market Intelligence Business Transformation, Strategy & Special Projects team and the Enterprise Data Organization (EDO) Business Operations team. The Market Intelligence Business Transformation & Strategy team is responsible for guiding the overall strategy of the Market Intelligence division of S&P Global. In addition to setting long-term strategic ambitions for the division, the team leads acquisitions and divestitures, strategic partnerships, portfolio management, and competitive intelligence. The team also is responsible for evaluating significant new investments to drive growth and supporting large scale business transformation initiatives aimed at improving business productivity. The Enterprise Data Organization (EDO) Business Operations team is responsible for the efficiency and effectiveness of the Enterprise Data Organization. In addition to program, portfolio, performance, and efficiency management, the team supports the development of EDO strategy and organizational transformation in alignment with the strategy. Responsibilities and Impact: The Senior Director of Operational Excellence will lead the development and implementation of an operational excellence program for Market Intelligence and the Enterprise Data Organization. This role will be responsible for establishing a systematic approach to improving business processes across all functions and fostering a culture of continuous improvement. The ideal candidate will have extensive experience in business and process management, strong leadership and communications skills, and a proven track record in delivering exceptional quality outcomes, with a focus on driving operational excellence. Develop and implement a comprehensive operational excellence strategy for Market Intelligence and the Enterprise Data Organization. Lead and influence process improvement practices, initiatives and campaigns across the organization, fostering a culture of continuous improvement, operational efficiency, and high performance. Collaborate with cross-functional teams to establish metrics and identify trends, issues, and areas for improvement, translating insights into actionable operational strategies. Oversee the development and execution of testing plans, ensuring thorough validation of products and services before market release, while optimizing processes for efficiency. Drive the implementation of operational excellence (including Lean Six Sigma) methodologies to streamline processes and enhance overall performance. Ensure compliance with industry regulations and standards related to operational excellence. Serve as a key point of contact for inquiries and issues, providing expert guidance and support. Prepare and present reports/dashboards to senior management. Basic Required Qualifications: Bachelor’s degree in a relevant field. 15+ years of experience in operational excellence, with at least 5 years in a leadership role. Strong understanding of operational excellence methodologies, tools, and best practices. Proven ability to lead and motivate teams, with excellent interpersonal and communication skills. Experience in related industry is highly desirable. Strong analytical and problem-solving skills, with a data-driven approach to decision-making. Familiarity with Lean Six Sigma or other industry frameworks is a plus. Ability to manage multiple projects simultaneously and meet deadlines in a fast-paced environment. Ability to influence across different groups and organizations. What We're Looking For: Basic Required Qualifications: Bachelor’s degree in a relevant field. 10+ years of experience in quality assurance, with at least 5 years in a leadership role. Strong understanding of quality assurance methodologies, tools, and best practices, with a focus on operational excellence. Proven ability to lead and motivate teams, with excellent interpersonal and communication skills. Experience in related industry is highly desirable. Strong analytical and problem-solving skills, with a data-driven approach to decision-making. Familiarity with Lean Six Sigma or other operational excellence frameworks is a plus. Ability to manage multiple projects simultaneously and meet deadlines in a fast-paced environment. Ability to influence across different groups and organizations Additional Preferred Qualifications: Master’s degree in a relevant field preferred. What’s In It For You? Our Purpose: Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world. Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress. Our People: We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all. From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We’re constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference. Our Values: Integrity, Discovery, Partnership At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals. Benefits: We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global. Our benefits include: Health & Wellness: Health care coverage designed for the mind and body. Flexible Downtime: Generous time off helps keep you energized for your time on. Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills. Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs. Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families. Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference. For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries Global Hiring and Opportunity at S&P Global: At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets. Recruitment Fraud Alert: If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to reportfraud@spglobal.com . S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, “pre-employment training” or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here . ----------------------------------------------------------- Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person. US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf ----------------------------------------------------------- 201 - Senior Professional (EEO Job Group) (inactive), 20 - Professional (EEO-2 Job Categories-United States of America), BSMGMT201 - Senior Professional (EEO Job Group) Job ID: 319269 Posted On: 2025-08-19 Location: Gurgaon, Haryana, India
Posted 7 hours ago
5.0 years
0 Lacs
gurgaon
On-site
DESCRIPTION At Amazon Advertising, we sit at the intersection of advertising and eCommerce. With millions of customers visiting us every day to find, discover, and buy products, we believe that advertising, when done well, can enhance the value of the customer experience, and improve brand equity and generate a positive return for our advertising partners. We strive to make advertising relevant so that customers welcome it and advertisers can easily implement it. The Sales Go-To-Market (SGTM) role will sit squarely between the product teams who make our ad solutions, and the field teams who sell it. Given this role’s unique position within the Ads org, s/he will help drive GTM strategy and organizational change when doing so results in clear benefits for our customers. As the IN Ads GTM Specialist, you will own and manage the GTM for Sales Strategy, Demand Generation, supporting new product launches, educating sellers/advertisers on product capabilities and features, and keeping a pulse on advertisers/industry to provide Closed Loop Feedback between product and sales. Key job responsibilities Own developing the GTM strategy for new ecommerce product and offerings. Along with working on driving key product related developments and goals. Create and drive strategic vision for your program through key documents and contribute to three-year plan press releases and FAQs. Act as the primary stakeholder in cross-functional initiatives to push change forward across Product, Sales and Services. Identify and provide the right metrics to measure success, providing meaningful feedback to the stakeholders through ownership of monthly organizational business reviews. Guide teams to develop and execute daily, weekly, and monthly action plans that increase adoption of strategic initiatives. Establish a partnership with senior business leaders to develop and lead strategy across multiple global sites. Effectively communicate the business strategy to all levels of the organization. Customize and deploy GTM strategies and sales plays for this vision, partner with Product Marketing on global Sales and Marketing narratives and help train teams where needed on deployment strategy. BASIC QUALIFICATIONS Experience working cross-functionally and with a wide range of employees with different skill sets Experience in sales Experience in operations, account management, or analytics 5+ years of sales experience - - Experience using data and metrics to drive improvements. Preferred: Experience with Excel or Tableau (data manipulation, macros, charts and pivot tables) PREFERRED QUALIFICATIONS Experience building high-velocity ad products Experience working in e-commerce Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Posted 7 hours ago
1.0 years
2 - 3 Lacs
gurgaon
On-site
DESCRIPTION Alexa Shopping Operations strives to become the most reliable source for dataset generation and annotations. We work in collaboration with Shopping feature teams to enhance customer experience (CX) quality across shopping features, devices, and locales. Our primary focus lies in handling annotations for training, measuring, and improving Artificial Intelligence (AI) and Large Language Models (LLMs), enabling Amazon to deliver a superior shopping experience to customers worldwide. Our mission is to empower Amazon's LLMs through Reinforcement Learning from Human Feedback (RLHF) across various categories at high speed. We aspire to provide an end-to-end data solution for the LLM lifecycle, leveraging the latest technology alongside our operational excellence. By joining us, you will play a pivotal role in shaping the future of the shopping experience for customers worldwide. Key job responsibilities Process annotation & data analysis tasks with high efficiency and quality in a fast paced environment Provide floor support to Operations manager in running day to day operations working closely with Data Associates Handle work prioritization and deliver based on business needs Track and report ops metrics and ensure delivery on all KPIs and SLAs You will work closely with your team members and managers to drive process efficiencies and explore opportunities for automation You will strive to enhance the productivity and effectiveness of the data generation and annotation processes The tasks will be primarily repetitive in nature and will require the individual to make judgment-based decisions keeping in mind the guidelines provided in the SOP. BASIC QUALIFICATIONS Graduate or equivalent (up to 1 year of experience) Candidate must demonstrate language proficiency in French language for the following: verbal, writing, reading and comprehension. Required language level: B2.2/BA/Advanced Diploma Good English language proficiency: verbal, writing, reading and comprehension Strong analytical and communication skills Passion for delivering a positive customer experience, and maintain composure in difficult situations Ability to effectively and efficiently complete challenging goals or assignments within defined SLA PREFERRED QUALIFICATIONS Basic level of Excel knowledge Familiarity with online retail (e-commerce industry) Previous experience as AI trainers, knowledge of AI and NLP Experience with Artificial Intelligence interaction, such as prompt generation and open AI's Experience in content or editorial writing Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Posted 7 hours ago
2.0 - 4.0 years
0 Lacs
noida, uttar pradesh, india
On-site
R1 RCM Inc. is a leading provider of technology-enabled revenue cycle management services which transform and solve challenges across health systems, hospitals, and physician practices. Headquartered in Chicago, R1® is a publicly traded organization with employees throughout the US and international locations. Our mission is to be the one trusted partner to manage revenue, so providers and patients can focus on what matters most. Our priority is to always do what is best for our clients, patients and each other. With our proven and scalable operating model, we complement a healthcare organization’s infrastructure, quickly driving sustainable improvements to net patient revenue and cash flows while reducing operating costs and enhancing the patient experience. Our associates are given valuable opportunities to contribute, to innovative and create meaningful work that makes an impact in the communities we serve around the world. We also offer a culture of excellence that drives customer success and improves patient care. We believe in giving back to the community and offer a competitive benefits package. To learn more, visit: www.r1rcm.com Position Summary Perform DataLake(Azure Databricks) operations on healthcare data from multiple sources. To succeed in this role, the candidate should be analytical and excellent communicator. Experience in the healthcare industry is a plus. Experience integrating data from disparate sources in MS SQL and DataLake Environment. You will be responsible towards working with different stakeholders to accomplish business and operation goals. Key Duties & Responsibilities Data processing (ETL) using MSSQL, DataLake (Azure Databricks), Python, Scala, GitHub with T-SQL stored procedures, views, and other various database objects; import and export processing; data conversions; business process workflows and metrics reporting. Providing client support services and enhancements. Controlling daily ticket resolution/prioritization as client and user volume increases. Prioritizing issues based on client expectations, volume of current tickets, and visibility of issues across the enterprise. Analyzing the overall enterprise environment to find gaps and can think outside-of-the-box in order to design and create functionality which will prove to be of value. Provide DataLake (Databricks), Python, SQL, Scala training to other technicians. Drive ticket resolution momentum and provide feedback to US Leadership where staff improvements can be made in order to better overall productivity of the technicians. Manage DataLake (Databricks), Python, Scala, SQL database objects (stored procedures, views, synonyms, tables and overall schema), reporting, and administration. Skills 2-4 years of experience writing T-SQL, DataLake (Databricks), code to triage issues, analyse data, and optimize database objects. 1-3 years of experience of troubleshooting using TSQL, DataLake (DataBricks), GitHub. 1-2 years of experience in ETL flat file/real-time message data loading. Key Competencies :- Takes full responsibility for meeting the client’s level of satisfaction. Prioritizes work and sets realistic deadlines to ensure that important tasks are achieved on or ahead of time, with quality results. Shares own expertise with team members, while remaining open to others' ideas. Feels comfortable working in a changing environment. Identify area of process improvement and automation Finds flexible and rapid solutions to meet the client’s needs. Takes controlled risks, seeking support from team members when unsure. Help team members with your expertise to archive common goal. Working in an evolving healthcare setting, we use our shared expertise to deliver innovative solutions. Our fast-growing team has opportunities to learn and grow through rewarding interactions, collaboration and the freedom to explore professional interests. Our associates are given valuable opportunities to contribute, to innovate and create meaningful work that makes an impact in the communities we serve around the world. We also offer a culture of excellence that drives customer success and improves patient care. We believe in giving back to the community and offer a competitive benefits package. To learn more, visit: r1rcm.com Visit us on Facebook
Posted 7 hours ago
3.0 years
5 - 9 Lacs
gurgaon
On-site
DESCRIPTION We are seeking an exceptional Business Analyst to drive analysis and insights to help our teams make meaningful, data backed business decisions. The successful candidate will possess strong fervor for analytics, performance evaluation, setting high standards, accuracy and staying ahead of a dynamic and fast-evolving business. You should have excellent communication skills to be able to work with business leaders and share succinct performance insights. Above all, you should be passionate about people, using AI tools and have deep understanding of Amazon performance evaluation principles. About the team Global Operations-Artificial Intelligence (GO-AI) is a part of Amazon Robotics (AR), an org, in Fulfillment Technologies & Robotics (FTR). GO-AI enables Computer Vision (CV) and ML based automation by delivering high quality data to improve AI and Machine Learning (ML) product lifecycle through ‘near real-time human-in-the-loop’ (NRT HITL) and offline annotations. BASIC QUALIFICATIONS Bachelor's degree or equivalent 3+ years of business analyst, data analyst or similar role experience 5+ years of Excel (including VBA, pivot tables, array functions, power pivots, etc.) and data visualization tools such as Tableau experience Demonstrated proficiency analyzing data, creating dashboard and business reports using SQL 3+ years of program management experience, leading projects involving multiple stakeholders Proven experience writing scripts using SQL, extracting and analyzing the data to provide precise reports to stakeholders Demonstrated ability to maintain high level of integrity and discretion to handle confidential information Demonstrated written and verbal communication skills and ability to influence without authority Proven ability to present complex information in a clear and concise manner to executives Experience defining requirements and using data and metrics to draw business insights and making business recommendations PREFERRED QUALIFICATIONS Advance SQL proficiency; write complex SQL statements and ability to manipulate a massive amount of data, working knowledge of Python, creating dashboards/on demand reports using Quicksight Experience using AI tools Experience creating scorecards or similar performance evaluation reports Familiar with defining configuration specifications and business analysis requirements Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Posted 7 hours ago
175.0 years
0 Lacs
gurgaon
On-site
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. Responsibilities: Conduct end-to-end due diligence on Transaction Monitoring alerts, including performing in-depth independent research to thoroughly assess and mitigate risks. Support the team responsible for performing transaction monitoring simulations by providing necessary data, insights, and analysis to enhance system robustness and identify gaps. Develop and continuously refine system rules for Transaction Monitoring to efficiently detect and interpret complex red flag indicators, ensuring proactive risk mitigation. Manage internal and external SLAs for alerts to maintain 100% compliance. Leverage advanced internal tools to track SLAs and establish robust controls for adherence. Gain and apply expertise in investigative tools such as Dow Jones, World-Check, and other relevant platforms to identify and address potential risks comprehensively. Identify, escalate, and resolve risks/issues with urgency, ensuring adherence to compliance timelines and protocols. Collaborate effectively with oversight teams, business partners, and key stakeholders to address identified gaps and implement long-term, sustainable solutions. Conduct Enhanced Due Diligence (EDD) on high-risk customers by leveraging risk categorization frameworks and ensuring detailed reporting. Maintain expertise in sanctions, Politically Exposed Persons (PEP) screening processes, and international compliance requirements to strengthen risk management capabilities. Design and maintain comprehensive dashboards for committees to provide real-time insights into key compliance metrics and emerging risks. Conduct periodic risk assessments to identify emerging threats, develop mitigation strategies, and ensure alignment with regulatory expectations. Provide comprehensive and well-documented audit information to internal and external auditors in a structured and organized manner. Ensure continuous improvement and effectiveness of the Compliance program by fostering a best-in-class compliance culture across the organization. Qualifications, Skills and Experience: A strong academic qualification such as CA, MBA, CAMS, or LLB is preferred. Prior experience in AML compliance will be considered an added advantage. Overall 6+ years of experience is required. Sound understanding of global anti-money laundering trends, along with RBI-issued regulations applicable to commercial banks and payment operators, particularly in the context of AML/KYC compliance. Self-motivated, dependable, and adaptable with strong attention to detail. Proven ability to work effectively both independently and within a collaborative team environment. Familiarity with applicable laws, regulations, and enterprise-wide policies. Capable of interpreting and applying them in the context of local compliance standards. Excellent collaborative skills to foster positive working relationships with peers, compliance counterparts, and business stakeholders. Proficient in managing multiple stakeholders and providing timely guidance and support to business partners. Exceptional verbal and written communication abilities, with the capacity to interact effectively with senior management. Proficient in Microsoft Office applications, including Word, Excel, and PowerPoint, to ensure effective documentation and reporting. We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
Posted 7 hours ago
4.0 - 6.0 years
0 Lacs
gurgaon
On-site
JLL supports the Whole You, personally and professionally. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally. About the Role: We are currently seeking an Assistant Manager of Financial Services to support one of our client teams. This role works directly with the Finance Manager to deliver core business analysis and metrics for the account. The Assistant Manager will help with month-end reporting, budgeting and forecasting processes, ensuring timely and accurate financial reporting for the Client, Account Management team and JLL Corporate Finance Team. If you are a clear communicator, detail-oriented, organized with effective time management skills, and demonstrate a willingness to learn with a strong work ethic, this role is for you. What this job involves: Support the Finance Manager with monthly and year-end close activities, helping ensure integrity and accuracy of reported results and reconciliation with client billing Assist in reviewing monthly deliverables for accuracy and adherence to agreed timescales Flag potential risks to the Client Finance Lead during preparation of monthly deliverables Help gather data and prepare materials for annual budget planning, rolling forecast and submission Assist with month-end preparation including GL review and journals/accruals monitoring Support collaboration across diverse functions (Finance, Operations, Business Heads, Facility Managers, etc.) Help prepare monthly reporting compliance packages including variance analysis, supporting schedules, and forward-looking commentary inclusive of risks and opportunities to contractual budget. Ensure compliance with client contract terms, including MSA and relevant amendments, under Manager supervision Develop understanding of client and corporate financial requirements Support the revenue recognition process accuracy and compliance with contract terms Assist in accounts receivable management and follow up on AR over 30 days past due Help monitor cash management procedures for accounts receivable/payable Participate in maintaining robust internal control systems to safeguard the organization's financial assets; other internal controls-related programs (zero leaks, account reviews, FRMC findings, etc). Assist with documentation of policies and procedures Support financial analysis and planning activities including annual/periodic budget & forecast preparation, P&L monitoring, receivables tracking, and quarterly revenue attestation focusing towards both Corporate (JLL) and Account (Client level). Participate in special projects and ad-hoc analysis as required Work toward developing comprehensive understanding of finance systems and processes Sounds like you? To apply you need: Bachelor’s Degree or higher in a related field (Finance, Accounting, Economics, etc.) Professional certification progress (working toward CPA or CA) preferred 4-6 years related experience, preferably in a large company environment Basic knowledge of US GAAP Strong project & time management skills with willingness to learn and adapt Developing leadership skills with ability to collaborate effectively Experience using financial technology tools to enhance productivity Proficiency in financial analysis tools (Excel, financial planning software) and familiarity with ERP systems Analytical skills to examine financial data, identify patterns, and support insights Team-oriented attitude with ability to work under tight deadlines Problem-solving skills to help address internal customers’ needs Self-starter mentality with attention to detail Ability to collaborate with cross-functional teams Accuracy and ability to meet deadlines in a fast-paced environment Effective communication skills (written and verbal) If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table! Personalized benefits that support personal well-being and growth: JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. About JLL – We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities. Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally. Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
Posted 7 hours ago
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