Industry & Sector:
IT Services and Managed Service Provider (MSP) serving enterprise customers with on-site infrastructure, application support, and service delivery. The role sits within the IT service management and project delivery function focused on operational stability, SLA adherence, and coordinated deployments.
Primary job title:
IT Project CoordinatorRole & Responsibilities
- Coordinate day-to-day IT service delivery and on-site project activities—manage schedules, resource allocation, and SLA tracking for enterprise clients.
- Own incident, problem, and change coordination: triage tickets, route to appropriate resolver groups, monitor progress, and escalate to meet SLA targets using ServiceNow/Jira.
- Maintain project plans and status reporting in Microsoft Project/Excel; capture milestones, risks, dependencies, and produce concise executive summaries for stakeholders.
- Facilitate cross-functional meetings and readiness reviews; document action items, follow up with vendors and engineering teams, and close outstanding tasks.
- Support deployments and go-live activities: coordinate pre-checks, resource rosters, rollback plans, runbooks, and post-implementation reviews to ensure smooth transitions.
- Drive operational improvements: collect metrics (SLA, MTTR), update knowledge base and standard operating procedures, and recommend process optimizations.
Skills & Qualifications
Must-Have
- Proven experience coordinating IT service operations or on-site IT projects in an enterprise environment.
- Hands-on experience with ServiceNow or Jira for ticketing and change management workflows.
- Proficient with Microsoft Project and Microsoft Excel for planning and reporting.
- Familiarity with ITIL practices; ITIL Foundation certification preferred.
- Demonstrated experience in incident and change coordination, vendor liaison, and stakeholder communication.
- Ability to produce clear runbooks, status reports, and post-implementation documentation.
Preferred
- Project management certification (PMP or PRINCE2) or equivalent training.
- Experience with Azure DevOps and SQL-based reporting for operational metrics.
- Background in infrastructure or network change deployments and on-site service delivery models.
Benefits & Culture Highlights
- On-site role with direct client engagement and clear career paths into ITSM or Project Management tracks.
- Collaborative, process-driven environment with opportunities for certification and skills development.
- Exposure to enterprise IT operations, vendor ecosystems, and cross-functional delivery teams.
This role is tailored for organized, execution-focused candidates who thrive in on-site IT service and delivery settings. If you are skilled at coordinating technical teams, driving SLAs, and ensuring smooth operational handoffs, this IT Project Coordinator opportunity offers meaningful ownership and growth within a fast-paced IT services organisation.
Skills: change management,it service,servicenow,confluence,jira,incident management,microsoft excel,reporting,microsoft,microsoft project
