93388 Metrics Jobs - Page 6

We’re looking for a versatile developer who can ship end-to-end features across Flutter (mobile) , Supabase (backend) , and React (web) . You’ll own user experiences from pixel to Postgres—building fast, reliable apps, a clean web front end, and a secure, scalable backend. What You’ll Do Build mobile apps in Flutter (Dart): Create modular widgets, responsive layouts, animations, and offline-first features for iOS/Android; handle native build & release (TestFlight/Play Console). Develop web front ends in React: Implement responsive UI, routing, and state management; optimize Core Web Vitals and accessibility; optionally work with Next.js. Own the Supabase backend: Design Postgres schemas, write SQL, set up Row-Level Security (RLS) policies, build Edge Functions, and wire up Auth, Storage, and Realtime. Integrations: Payments (e.g., Stripe/Razorpay), push notifications, deep links, analytics (e.g., GA4, Firebase Analytics, PostHog), error tracking (Sentry). Quality & DevOps: Add tests (unit/widget/integration for Flutter; Jest/RTL for React), automate CI/CD (e.g., GitHub Actions), manage app store submissions, and monitor performance. Collaboration: Work closely with designers and PMs; participate in code reviews; write clear documentation. Must-Have Qualifications 1+ years of hands-on experience shipping production apps/sites. Strong Flutter/Dart skills and experience releasing to App Store and Google Play . Solid React (and preferably TypeScript ) for modern, responsive web apps. Practical experience with Supabase : Postgres, SQL, RLS policies , Auth, Storage, Realtime, and Edge Functions . API design and integration (REST; WebSockets/Realtime). Testing culture; comfort with Git, code reviews, and trunk-based or GitFlow workflows. Security & privacy fundamentals (input validation, auth flows, secrets, PII handling). Nice to Have Flutter state management (Riverpod, Bloc, Provider) and platform channels. Next.js (SSR/SSG), Tailwind CSS, form libraries, and accessibility best practices. Payments, subscriptions, in-app purchases, and webhook handling. Performance tuning (Flutter DevTools, Lighthouse), feature flags, experimentation. CI/CD for mobile (Fastlane) and web (Vercel/Netlify). Design collaboration (Figma), basic UX sensibilities. Familiarity with maps/geolocation, background tasks, and offline sync. Success Metrics (Examples) Crash-free sessions: >99.5% Core Web Vitals: LCP <2.5s, CLS <0.1, INP <200ms Defect escape rate: <5% of issues found in production Release cadence: Mobile bi-weekly; Web weekly (or better) Test coverage: Meaningful coverage on critical paths Job Type: Full-time Pay: ₹14,560.51 - ₹18,000.00 per month Work Location: In person Speak with the employer +91 9381836509

DESCRIPTION At Amazon.com, we strive to be Earth’s most customer-centric company. To support this vision, we need exceptionally talented, bright, and driven people. If you would like to help us build the place to find and buy anything online, this is your chance to work hard, have fun, and make history. Key job responsibilities An ideal candidate for this role: Will have relevant experience in data analytics working with large data sets and to extract and transform data using various tools and technologies Will transform data into actionable business information, and will make it readily accessible to stakeholders worldwide Will use data to support ideas, drive actionable outcomes, and provide unique ways to present data and information in an easy to consume format Will be passionate about finding root causes, trends, and patterns and how they impact business. Will draw inferences and conclusions, create dashboards and visualizations of processed data Will have business and communication skills to be able to work with product owners to understand key business questions to build reports that enable product owners to answer those questions quickly and accurately . Will be very comfortable juggling competing priorities and handling ambiguity . Will thrive in an agile and fast-paced environment on highly visible projects and initiatives A day in the life As a Business Analyst, you will help develop an analytic solution to drive deep dives, provide insights into the health and state of the Operations and measure business impact. You will transform data into actionable business information, and will make it readily accessible to stakeholders worldwide. You will own the design, creation, and management of extremely large datasets. From Day 1, you will be challenged with a variety of tasks, ranging from creating datasets, reports, dashboards to metadata modeling, pipeline monitoring. You will interact with internal program and product owners, and technical teams to gather requirements, structure scalable and perform data solutions, and gain a deep understanding of key datasets. You will design, implement and drive adoption of new analytic technologies and solutions and promote industry standard best practices. You will be responsible to tune query performance against large and complex data sets. You will help translate analytic insights into concrete, actionable recommendations for business or product improvement. About the team Our team strives to make Amazon the best way for Partners to reach customers locally and globally and to operate their businesses, driven by the accurate and efficient support and solutions we provide them. We are looking for a Business Analyst for its TSE (Trustworthy Shopping Experience) Operations Analytics team. The team is being grown to provide insights and provide analytical solutions to help drive operational efficiencies, uncover the hidden risks and trends, reduce investigation errors, improve customer experience and predict & recommend the optimizations for future state. BASIC QUALIFICATIONS 1+ years of tax, finance or a related analytical field experience 2+ years of complex Excel VBA macros writing experience Experience defining requirements and using data and metrics to draw business insights Experience with SQL or ETL Bachelor's degree in finance, accounting, business, economics, engineering , analytics, mathematics, statistics or a related technical or quantitative field PREFERRED QUALIFICATIONS Experience using very large datasets Experience with reporting and Data Visualization tools such as Quick Sight / Tableau / Power BI or other BI packages Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Responsibilities: At Vaave, we empower organizations to build thriving alumni communities through our SaaS-based alumni engagement platform. As an Account Manager, you will own the customer relationship post-sales, ensuring a smooth implementation and long-term success of our solution. You will serve as the primary point of contact for our corporate clients — managing onboarding, driving adoption, ensuring ROI, and becoming a trusted advisor for their alumni engagement initiatives. This is a high-impact role that blends project management, customer success, and strategic consultation. Lead the end-to-end implementation process for new clients — from kickoff to launch — ensuring timelines, deliverables, and expectations are met. Build strong, consultative relationships with HR, IT, and leadership stakeholders across client organizations. Collaborate with internal teams (Product, Tech, Support) to align on customizations, integrations, and client-specific requirements. Coordinate with client-side IT teams for new or existing integrations with HR systems. Proactively monitor portal engagement metrics and identify opportunities to improve adoption and alumni activity. Conduct periodic review meetings with clients to showcase outcomes, share insights, and drive ongoing value. Act as the voice of the customer internally, contributing to product feedback and continuous improvement. 3–5 years of experience in account management, client success, or implementation in a B2B SaaS environment. Strong project management and communication skills, with the ability to handle multiple clients simultaneously. Familiarity with cloud platforms (AWS experience is a plus). Basic understanding of APIs and third-party integrations to effectively collaborate with client and internal tech teams. Ability to think strategically and guide clients on best practices in community and alumni engagement. Proactive, organized, and outcome-driven with a customer-first mindset. Expectations: 3–5 years of experience in account management, client success, or implementation in a B2B SaaS environment. Strong project management and communication skills, with the ability to handle multiple clients simultaneously. Familiarity with cloud platforms (AWS experience is a plus). Basic understanding of APIs and third-party integrations to effectively collaborate with client and internal tech teams. Ability to think strategically and guide clients on best practices in community and alumni engagement. Proactive, organized, and outcome-driven with a customer-first mindset. Experience: 3-5 years Remuneration: As per company norms Location: Hyderabad (In Office Only)

About Chubb Chubb is a world leader in insurance. With operations in 54 countries and territories, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. The company is defined by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength and local operations globally. Parent company Chubb Limited is listed on the New York Stock Exchange (NYSE: CB) and is a component of the S&P 500 index. Chubb employs approximately 40,000 people worldwide. Additional information can be found at: www.chubb.com . About Chubb India At Chubb India, we are on an exciting journey of digital transformation driven by a commitment to engineering excellence and analytics. With a team of over 2500 talented professionals, we foster a startup mindset that promotes collaboration, diverse perspectives, and a solution-driven attitude. We are dedicated to building expertise in engineering, analytics, and automation, empowering our teams to excel in a dynamic digital landscape. We offer an environment where you will be part of an organization that is dedicated to solving real-world challenges in the insurance industry. Together, we will work to shape the future through innovation and continuous learning. Position Details Job Title : PMO Specialist Function/Department : Technology PMO Location : Hyderabad Employment Type : [Full-time] Reports To : Mayank Gupta Role Overview Key Responsibilities We are seeking a dynamic and detail-oriented PMO Specialist to join our Project Management Office. The ideal candidate will possess strong skills in workforce management, headcount management, stakeholder management, and PowerPoint presentations. The PMO Specialist will play a critical role in driving project success by ensuring efficient resource allocation, maintaining accurate workforce data, and fostering effective communication with stakeholders. Workforce Management: Develop and maintain workforce plans to ensure optimal resource allocation for projects. Track and report on resource availability and capacity to meet project demands. Collaborate with project managers to forecast workforce needs and address gaps. Headcount Management: Monitor and report on headcount metrics, ensuring alignment with organizational goals and budget. Assist in the development and implementation of headcount strategies for project execution. Support recruitment processes in collaboration with HR, ensuring alignment of skills and project requirements. Stakeholder Management: Build and maintain strong relationships with internal and external stakeholders. Coordinate stakeholder meetings and communicate project updates effectively. Gather stakeholder feedback and incorporate it into project planning and execution. Project Coordination: Assist in the development and maintenance of project schedules and documentation. Ensure timely and accurate reporting on project status, risks, and issues. Facilitate project meetings, preparing agendas, minutes, and follow-ups as needed. Continuous Improvement: Identify and recommend process improvements for efficient project delivery. Stay informed on industry trends and practices to enhance PMO functions Skills and Qualifications Essential Skills: Proficiency in Microsoft Office Suite, particularly PowerPoint and Excel, Strong analytical and organizational skills, Excellent communication and interpersonal skills. Preferred Skills: MS Project, JIRA, Power BI, Education: Bachelor’s degree in business administration, Project Management, or a related field. Experience: Proven experience in a PMO role or similar position. Why Chubb? At Chubb, we believe in fostering a culture that reflects integrity, inclusivity, and purpose-driven innovation . Global Collaboration : Work on projects that have a direct impact across Chubb’s global markets and serve millions of customers. Inclusive Culture : Be part of an environment that values diversity, equity, and inclusion , where every voice matters, and ideas are respected. Professional Growth : Access world-class learning, leadership programs, and development opportunities tailored to empower your career journey. Work-Life Integration : Experience a supportive, flexible work environment that prioritizes employee well-being. Community Responsibility : Join initiatives that drive sustainable practices and support the communities we serve, reflecting Chubb’s commitment to corporate responsibility. Employee Benefits Our company offers a comprehensive benefits package designed to support your health, well-being, and professional growth. Enjoy flexible work options, generous paid time off, and robust health coverage, including dental and vision. We invest in your future with continuous learning opportunities and career advancement programs, all while fostering a supportive and inclusive work environment. Application Process Our recruitment process is designed to be transparent, and inclusive. Step 1 : Submit your application via the Chubb Careers Portal. Step 2 : Engage with our recruitment team for an initial discussion. Step 3 : Participate in HackerRank assessments/technical/functional interviews and assessments (if applicable). Step 4 : Final interaction with Chubb leadership. Join Us With you Chubb is better. Whether you are solving challenges on a global stage or creating innovative solutions for local markets, your contributions will help shape the future. If you value integrity, innovation, and inclusion , and are ready to make a difference, we invite you to be part of Chubb India’s journey . Apply Now :

DESCRIPTION Have you ever thought about what it takes to detect and prevent fraudulent purchases among hundreds of millions of e-Commerce transactions across the globe? Selling Partner Services (SPS) ensures Amazon's Selling Partners and Customers are able to transact in the safest way possible. In order to ensure this safety, we utilize Vendors to add rigor and depth to our processes. As a Vendor Manager, you will lead the strategy between these Vendors and the Product Teams. The Vendor Manager focuses on robust vendor management processes and tools within SPS. Not only does this individual facilitate the flow of onboarding third-party vendors, they also protect Amazon by adhering to due diligence procedures that mitigate legal, tax, security, and financial risks to the company. Each of these programs is comprised of the following: process control; automation; governance; planning and forecasting; master data management; financial management; internal stakeholder management; external stakeholder management; and collaboration with analogous teams across Amazon. Key job responsibilities 1) Contribute to improvements to the Vendor Management strategy, including process, governance, cost optimization, contract negotiations and automation 2) Manage the Vendor on-boarding life cycle 3) Be able to negotiate contracts, create work orders/purchase orders and accrue costs for the services 4) Partner with Product Teams and Risk, Finance, Legal, Tax, Information Security, and Vendors 5) Be a good advocate for both Amazon and the Vendors, embracing a win-win approach 6) Able to navigate challenging negotiations and escalations with vendor account management and resolve any contract or payment related issues 7) Contribute to monthly and quarterly vendor business reviews 8) Work closely with stakeholders across Amazon on larger Vendor relationships 9) Own and drive metrics tracking for Vendor Management reviews BASIC QUALIFICATIONS 3+ years of with Excel experience 3+ years of retail, operations, product or program management, or business management/consulting with negotiations and delivering results experience Experience with financial analysis and P&L ownership Bachelor's degree PREFERRED QUALIFICATIONS Experience managing large data sets and utilizing to drive performance and process improvements Experience in vendor negotiations, pricing and promotion, inventory management, and product development Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

DESCRIPTION Job Description for L2 associates Overview The L2 associate acts as the primary interface between Amazon and our delivery partners, so to our delivery partners- you ARE Amazon. L2 Associates are expected to identify DP concerns and work on troubleshooting delivery partner issues and provide process improvement suggestions. Summary of Responsibilities Effectively communicate in a clear and professional manner at all times Provides/ expedites prompt and efficient service to Amazon customers/ delivery partners Effectively manage sensitive cases by reporting up the escalation matrix Demonstrate excellent time-management skills Maintains or exceeds targeted performance metrics Actively seek solutions through logical reasoning and identify trends to suggest process improvements BASIC QUALIFICATIONS Qualitative Requirements Ø Graduation in any specialization from a recognized university. Ø Excellent communication skills (written and verbal). Ø Ability to communicate correctly and clearly with all customers Ø Good comprehension skills – ability to clearly understand and state the issues customers present Ø Ability to concentrate – follow customers issues without distraction to resolution Ø Work successfully in a team environment as well as independently Ø Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer Ø Excellent typing skills Ø Demonstrates an ability to successfully navigate websites Ø Demonstrates a proficient knowledge of email applications PREFERRED QUALIFICATIONS Logistics background and Experience in similar role Proficient in Excel Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Overview: As Planogram Analyst deliver visually appealing versioned planograms based on store clustering, space definitions and defined flow. Work closely with Category Management and Space teams to ensure planograms meet approved parameters. Conduct planogram quality control ensuring all planograms meet assortment requirements, visual appeal, innovation opportunities and shelving metrics. Continuously identify opportunities and implement processes to improve quality and timeliness of output. Responsibilities: Functional Responsibilities Be a single point of contact for category/region by mastering Process and Category knowledge. Partner with Category Manager / KAM’s to building business context and creating effortless partnership Acquire Project management skills to lead multiple projects seamlessly and ensuring timely delivery of projects. Knowledge Sharing: Gain in-depth knowledge of PepsiCo business, categories, products, tools and share new learnings with the team on a continual basis. Ensure accurate and timely delivery of Projects regarding: Deliver visually appealing versioned planograms based on store clustering, space definitions and defined flow Conduct planogram quality control ensuring all planograms meet assortment requirements, visual appeal, innovation opportunities and shelving metrics Ensure timelines are met by tracking project process, coordinating activities, and resolving issues Leverage data to allocate right space for right product. Avoid redundancy in reporting and call out best practices to the team Display a high sense of accountability when completing requests with high visibility or tight turnaround times. Scale-up growth by identifying areas where CI is required, both within existing scope, as well as new areas of opportunity. Create an inclusive and collaborative environment Work in a team environment with focus on achieving team goals vs individual goals Actively learn and apply advanced level of expertise in JDA, Intermediate - MS Excel, all other relevant applications. Work alongside of peers and inculcate best practices and elevate the team's ability to tackle business questions with value adds. Qualifications: 4 - 7 years of experience in Space Planning – JDA, Retail or FMCG Experience. Bachelor’s degree. Intermediate level skill in Microsoft Office, with demonstrated intermediate Excel skills necessary Ability to solve problems. Advanced knowledge and experience of space management technology platform JDA Ability to work collaboratively and proactively with multi-functional teams / Stake holders. Best-in-class time management and prioritization skills. Excellent written and oral communication skills; proactively communicates using appropriate methods for situation and audience in clear, concise and professional manner

DESCRIPTION We are hiring Senior Manager Operations to manage complex operations for Quick Commerce. This role is a part of the core Quick Commerce team . The incumbent will drive large QC network for ultra fast network. These will typically involve designing and building complex new processes, launching new buildings, driving large cost reduction or efficiency improvement initiatives or solving for scale up The incumbent will own the following - 1) Manage team to drive QC expansion 2) Work with finance, supply chain execution, transportation and other Amazon teams to identify pain points and scope out solution themes and associated projects 4) Responsible for driving cost benefit analysis and go/no-go decisions on various initiatives 5) Create a plan and manage execution to deliver results 6) Develop a roadmap and metrics to measure progress of the initiatives they own. Own writing reports/documents that detail the progress to leadership on a frequent basis. 7) Liaise across functions to drive their project and help clear issues and bottlenecks. BASIC QUALIFICATIONS 5+ years of post-undergraduate and pre-Master's professional or military experience Master's degree PREFERRED QUALIFICATIONS Experience with Lean/Six Sigma Experience in managing complex operations and launch of operations Experience in working with cross functional teams Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Job details IND, TS, Hyderabad Fulfillment Center Management Fulfillment & Operations Management

Purpose Responsible for ensuring timely and profitable delivery of shipments to customers through effective management of service center operations & PUD/ DC operations in the area Key Responsibilities Responsibilities Financial Support Area Head in developing the budget for the Area Ensure adherence to budgeted capital and operational costs for the Area; Track Operating Costs per Movement (OCPM) and Operating Cost per Kilogram (OCPK) on a regular basis and take corrective actions, if any Operational Ensure timely, accurate and profitable delivery of shipments to customers as per contractual terms and conditions through effective management of Area operations Oversee the management of all Service Centers and PUD Centers in the Area to ensure efficient operations Drive key performance metrics for various operations processes in the Area (Service Centers and PUD Centers) Ensure adherence to Standard Operating Procedures and Execution Excellence in the Area (e.g. On-time delivery performance, Transit times, RTO reduction, Timely connectivity onto the network, Reduction in errors, etc.) Support reach enhancement initiatives like Tier 2 and Tier 3 cities expansion, RSP development, etc. in the area as per the organization strategy Ensure optimum productivity and utilization of fleet (feeder and milk runs) in the Area Evaluate existing infrastructure for operations in the Area vis-à-vis growth targets and prepare capital expenditure or capacity expansion proposals (service centers / PUD centers); Seek approval from the Area Head and forward the proposals to the concerned authorities for further due diligence/approvals People Provide direction, guidance and support to function employees in the Area to help them discharge their duties effectively Monitor the performance of the team on a continuous basis to identify key performers Mentor and coach subordinates to develop the team’s capabilities and build a robust succession pipeline Key Result Areas and Key Performance Indicators S. No Key Result Areas Key Performance Indicators Optimize costs in the Area % reduction in Operating Costs for the area (i.e. OCPK and OCPM) Reach Enhancement Support Expansion into Tier 2 and Tier 3 cities as per plan (through RSPs and BDEs) Drive service quality and excellence in the Area Overall adherence to area service quality in terms of Net Service Levels (NSL) Delivery performance as per transit time for all products % undelivered shipments Adherence to SOPs (measured in terms of number of non-compliances/ deviations) in terms of delivery and pick-ups Achievement of target NPS Scores for the Area Ensure Security of Shipments Number of open security related cases in the Area Ensure Regulatory Compliance Compliance to all applicable regulatory requirements Drive Operations of Channel Partners attached to the Area Operational Performance of RSPs PDAs Delivery Agents Drive Operations Process Efficiency and capability % increase in operational productivity in the Area (measured as shipments/ employee ) % coverage of employees - direct and indirect (as per plan) in Area in terms of conduct of operations training programmes Ensure Performance Driven Culture Adherence to Performance Management system timelines and guidelines Support Employee Capability Building % Key area positions with identified successors / potential successors Drive employee morale and engagement Employee Attrition (%) PDA Attrition (%)

Job Title: * Non-IT Recruiter - US Staffing Experience: * 4-7 years Work Timings: * 7:30 PM IST To 4:30 AM IST Work Location: * Madhapur, Hyderabad Company: * Isofttek Inc About Us: * We are a leading US staffing company seeking a dynamic and experienced Non-IT Recruiter to join our team. As a Non-IT Recruiter, you will play a pivotal role in expanding our client base and fostering new business relationships in the non-IT staffing industry. Roles and Responsibilities: * 1. Develop new client accounts, including Direct Clients and Implementation Partners in the US non-IT staffing industry. 2. Identify potential clients and decision-makers within client organizations. 3. Engage with clients daily to explore existing accounts and discover new staffing opportunities. 4. Increase Single Point of Contact (SPOC) contacts within client organizations. 5. Demonstrate client-facing capabilities by defining and implementing strategies to build and maintain effective business relationships. 6. Negotiate client contract agreements, including rates and terms, to meet gross profit expectations and foster growth. 7. Utilize your existing relationships and professional network to open doors to new business opportunities. 8. Be accountable for revenue targets. 9. Analyze sales data to identify trends, opportunities, and areas for improvement. 10. Prepare regular sales reports, forecasts, and performance metrics for management review. Qualifications: * 1. 4-7 years of proven recruitment experience in the staffing industry. 2. Proven track record of acquiring new clients with prior relationships with Implementation Partners and Direct Clients. 3. Exceptional written and verbal communication skills in English. 4. Passionate, energetic, enthusiastic, and proactive attitude. 5. Self-driven, motivated, professional, and positive-minded. 6. Entrepreneurial attitude and strong business acumen. 7. Bachelor’s or equivalent degree / Masters in Business is preferred. Interested Candidates, please share your resumes to HR prasana@isofttekinc.com*

Job Title: Risk Compliance and Conformity support Location: Hyderabad About the job: Sanofi is an innovative global healthcare company headquartered in Paris, France with one purpose: Chase the miracles of science to improve people’s lives. We are dedicated to making a positive impact on the lives of the patients and families we serve, and we accomplish our goals through world-class research and with the compassion and commitment of our employees. The company is focused on accelerating development to deliver breakthrough medicines and vaccines to patients, delivering excellence though Diversity. Sanofi operates in 90 countries with 91 000 employees worldwide, working in 59 manufacturing and 20 Research & Development (R&D) sites. In 2022 business net income was €10.3 Billion, delivered by 4 Global Business Units: Specialty care, Consumer Healthcare, Vaccines & General Medicines. Sanofi covers major therapeutic areas, including immunology, cardiovascular, diabetes, oncology, rare diseases, etc. Within Sanofi, the Procurement function is a powerhouse maximizing savings to fund the company’s future growth. The Chief Procurement Officer is reporting to the Chief Financial Officer, member of the sanofi executive committee. The Procurement organization is divided into five Domains (Manufacturing & Supply, Marketing & Sales, Professional Services, Scientific & Medical and Digital) leveraging Global Procurement Operations and the Procurement Center of Excellence & Transformation. The yearly spend coverage is around 15B€ with a special focus on Procurement excellence, Supplier Diversity and Sustainability. Closely collaborating with Finance, Business Operations and Business Units, Procurement is instrumental in achieving cost efficiency and savings. Procurement plays a critical role in optimizing Business Operational Impact with a focus on driving simplification, efficiency, and productivity. It forges strategic partnerships with suppliers, prioritizing innovation and data driven solutions. As the Risk Conformity and Compliance support, you will play a crucial role in driving our global procurement Risk strategy, ensuring compliance with government rules and regulations related to human rights, labor, corporate social responsibility and the procurement risk framework utilizing the Data Analytics and visualization skills with a Consulting approach- bringing the Outside in view, building new processes and execution via Documentation and stakeholder management. You will collaborate closely with the procurement risk excellence leads to ensure accurate and timely reporting of the metrics and compliance of the inline and potential suppliers. Main Responsibilities: Drive Compliance thru data and metrics Manage Weekly, Monthly and Quarterly metrics reporting using the risk Coupa dashboard. Lead the URD chapter 3 reporting of the Risk progress and update from corporate perspective. Continuous Data gathering and Risk KPI monitoring per the supplier segmentation policy. Ownership of Updating Policy and reporting and continuous improvement Maintain ECOVADIS, Cybervadis, financial assessment etc. reporting for the critical suppliers. Ensure Supplier code of conduct and contract templates are reflecting of the current human rights and labor requirements Ensure adherence of the procurement community to the procurement risk program by monitoring annual training metrics. Lead and run the monthly core team meeting for the risk governance framework. Implement Risk Governance Model & the other recommendations (Human rights policy creation, supplier engagement initiatives) Integration and Monitoring of other processes and guidelines e.g. Grievance mechanisms in line with the EU directive. Monitor and report on the key performance indicators (KPIs) and metrics to measure the effectiveness of risk management initiatives and ensure consistent reporting. Implement continuous improvement initiatives per the direction of the risk leads to enhance the efficiency and effectiveness of procurement risk management processes. Qualifications: Required: Undergraduate degree in business administration/Engineering degree: in Supply Chain Management, Finance, or related field. At least 5 years proven experience in Risk Management and/or procurement, supply chain management, within the pharmaceutical or healthcare industry. Strong understanding of procurement processes, supplier relationship management, and supply chain risk management principles. Excellent analytical skills with the ability to identify, assess, and prioritize risks effectively. Solid understanding of regulatory requirements and industry standards related to procurement and supply chain management. Excellent communication, interpersonal, and influencing skills with the ability to collaborate effectively across different levels of the organization. Proven ability to manage multiple projects simultaneously and deliver results within established timelines. Strong attention to detail and ability to work independently with minimal supervision. Excellent MS Office skills (Microsoft powerpoint, excel etc.) Experience with Power BI, sharepoint, Ecovadis, Cybervadis and COUPA is must. Preferred Qualifications Experience with conducting general Financial Audit and/or specific supplier audits, assessments, or evaluations. Knowledge of EU CSRD and CS3D is preferred. Languages Fluent in English is a must null

DESCRIPTION NOC (Network Operations Center) is the central command and control center for ‘Transportation Execution’ across the Amazon Supply Chain network supporting multiple geographies like NA, India and EU. It ensures hassle free, timely pick-up and delivery of freight from vendors to Amazon fulfillment centers (FC) and from Amazon FCs to carrier hubs. In case of any exceptions, NOC steps in to resolve the issue and keeps all the stakeholders informed on the proceedings. Along with this tactical problem solving NOC is also charged with understanding trends in network exceptions and then automating processes or proposing process changes to streamline operations. This second aspect involves network monitoring and significant analysis of network data. Overall, NOC plays a critical role in ensuring the smooth functioning of Amazon transportation and thereby has a direct impact on Amazon’s ability to serve its customers on time. Within NOC’s umbrella, resides a fast-growing Last Mile support function – AMZL CO (Amazon Logistics Central Operations). AMZL CO is a team focused on driving higher quality at lower cost through standard work leveraging central management of the network. Central Operations (CO) supports daily planning and execution functions that impact Delivery Station (DS) operations across the AMZL and EDSP/XPT network. CO aims to bring efficiencies to processes through standardization, programmatic interventions and automations that improve planning, scheduling and routing efficiencies, reduce cost and free up time for station operators to focus on operational work. We cover the following functional areas with global parity: (i) Central Allocation - removes operator judgement on channel allocation by planning via O-TREAT (4 week to 1 week ahead) & 24 hour forecasting based D-1 capacity adjustments, (ii) Centralized Routing and Scheduling (CRS) – executes block scheduling (1 week ahead, D-1 block release) and route planning (D-day) of on-road capacity centrally, (iii) CO Systems Management (COSM) - performs station jurisdiction and sector configurations via JAS (Jurisdiction Authority Service), and handles sort & route planning configurations, (iv) Driver Support (CO DS) – aims to streamline the delivery process for DSPs and drivers by coordinating rescues through global tools - Rescue Planner (RP) & Mission Control (MC) and, (v) providing channel support for DSP, Flex and Hub DP along with account and payment management – WST entry validation, invoicing and weather incentives. CO team embarked on the journey of becoming operations execution partner of NA and EU COs in Jun’21 with an immediate objective of leveraging people cost benefits through targeted offshoring and in the long term, standardizing AMZL CO processes and technology in NA and EU and RoW (Rest of World) countries to establish worldwide parity, providing a platform for knowledge sharing and building a hybrid structure for local innovation and speed to market while optimizing gearing ratios and cost structures. We named the broader program MARCOPOLO. Marcopolo Vision: NOC’s vision is to build a global Center of Excellence by being the prime provider of Last Mile Central Operations (CO) execution services to NA, EU and RoW marketplaces in next 3 years. This org will - 1) provide 24x7 coverage to all geographies, 2) leverage centralization at scale to optimize HC through improved Operator Utilization by unlocking synergies across time zones, 3) ensure at par or better SLA and quality by closely monitoring audit performance, 4) enable operational parity and standardization across workstreams and geographies, 5) leverage in-house automation team to automate manual execution, 6) work closely with in-country program and operations teams to provide inputs on large scale process improvement programs including hands-off-the-wheel automations, 7) support global expansion and standardization, leverage learnings and best practices across geographies and 8) facilitate joint OP request submission exercises to product and tech teams by incorporating use cases across geographies. Purview of a Trans Ops Specialist A Trans Ops Specialist at NOC facilitates flow of information between different stakeholders (Trans Carriers/Hubs/Warehouses) and resolves any potential issues that impacts customer experience and business continuity. Trans Ops Specialist at NOC works across two verticals – Inbound and Outbound operations. Inbound Operations deals with Vendor/Carrier/FC relationship, ensuring that the freight is picked-up on time and is delivered at FC as per the given appointment. Trans Ops Specialist on Inbound addresses any potential issues occurring during the lifecycle of pick-up to delivery. Outbound Operations deals with FC/Carrier/Carrier Hub relationship, ensuring that the truck leaves the FC in order to delivery customer orders as per promise. Trans Ops Specialist on Outbound addresses any potential issues occurring during the lifecycle of freight leaving the FC and reaching customer premises. A Trans Ops Specialist provides timely resolution to the issue in hand by researching and querying internal tools and by taking real-time decisions. An ideal candidate should be able to understand the requirements/be able to analyze data and notice trends and be able to drive Customer Experience without compromising on time. The candidate should have the basic understanding of Logistics and should be able to communicate clearly in the written and oral form. Trans Ops Specialist should be able to ideate process improvements and should have the zeal to drive them to conclusion. We are open to hiring candidates to work out of Hyderabad and willing to come to office all 5 working days of the week Key job responsibilities Communication with external customers (Carriers, Vendors/Suppliers) and internal customers (Retail, Finance, Software Support, Fulfillment Centers) Ability to pull data from numerous databases (using Excel, Access, SQL and/or other data management systems) and to perform ad hoc reporting and analysis as needed is a plus. Develop and/or understand performance metrics to assist with driving business results. Ability to scope out business and functional requirements for the Amazon technology teams who create and enhance the software systems and tools are used by NOC. Must be able to quickly understand the business impact of the trends and make decisions that make sense based on available data. Must be able to systematically escalate problems or variance in the information and data to the relevant owners and teams and follow through on the resolutions to ensure they are delivered. Work within various time constraints to meet critical business needs, while measuring and identifying activities performed. Excellent communication, both verbal and written as one may be required to create a narrative outlining weekly findings and the variances to goals, and present these finding in a review forum. Providing real-time customer experience by working in 24*7 operating environment. About the team NOC (Network Operation Center) is the central command and control center for ‘Transportation Execution’ across the Amazon Supply Chain network. It ensures hassle free, timely pick-up and delivery of freight from vendors to Amazon fulfillment centers (FC) and from Amazon FCs to carrier hubs. In case of any exceptions, NOC steps in to resolve the issue and keeps all the stakeholders informed on the proceedings. Along with this tactical problem solving, we understand trends in network exceptions and automate processes or proposing process changes to streamline operations involving network monitoring and significant analysis of network data. Key job responsibilities Communication with external customers (Carriers, Vendors/Suppliers) and internal customers (Retail, Finance, Software Support, Fulfillment Centers) Ability to pull data from numerous databases (using Excel, Access, SQL and/or other data management systems) and to perform ad hoc reporting and analysis as needed is a plus. Develop and/or understand performance metrics to assist with driving business results. Ability to scope out business and functional requirements for the Amazon technology teams who create and enhance the software systems and tools are used by NOC. Must be able to quickly understand the business impact of the trends and make decisions that make sense based on available data. Must be able to systematically escalate problems or variance in the information and data to the relevant owners and teams and follow through on the resolutions to ensure they are delivered. Work within various time constraints to meet critical business needs, while measuring and identifying activities performed. Excellent communication, both verbal and written as one may be required to create a narrative outlining weekly findings and the variances to goals, and present these finding in a review forum. Providing real-time customer experience by working in 24*7 operating environment. About the team NOC (Network Operation Center) is the central command and control center for ‘Transportation Execution’ across the Amazon Supply Chain network. It ensures hassle free, timely pick-up and delivery of freight from vendors to Amazon fulfillment centers (FC) and from Amazon FCs to carrier hubs. In case of any exceptions, NOC steps in to resolve the issue and keeps all the stakeholders informed on the proceedings. Along with this tactical problem solving, we understand trends in network exceptions and automate processes or proposing process changes to streamline operations involving network monitoring and significant analysis of network data. BASIC QUALIFICATIONS Bachelor's degree in a quantitative/technical field such as computer science, engineering, statistics PREFERRED QUALIFICATIONS Experience with Excel Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Position Overview The Senior Receptionist is the first point of contact for patients, visitors, and vendors, ensuring a professional, warm, and efficient experience at the hospital. This role goes beyond basic reception duties to include patient handling, billing coordination, appointment management, and administrative support . The Senior Receptionist will supervise front desk operations, maintain high service standards inspired by hospitality practices, and ensure seamless communication across departments. Key Responsibilities1. Front Desk & Patient Handling Greet patients, attendants, and visitors with courtesy, empathy, and professionalism. Manage check-in and check-out processes for patients. Provide clear information regarding hospital services, doctors’ schedules, consultation fees, and procedures. Handle patient queries, complaints, and escalations with tact and problem-solving ability. Ensure waiting areas are comfortable, clean, and orderly at all times. 2. Appointment & Scheduling Management Coordinate appointments for consultations, diagnostics, and procedures. Manage doctor calendars and availability, updating schedules in real time. Handle rescheduling and cancellations with efficiency. Ensure minimal patient wait time by effective queue management. 3. Billing & Cashiering Generate and issue bills for consultations, diagnostics, and procedures. Process payments through cash, cards, UPI, or insurance coverage. Maintain daily cash collection, prepare handover reports, and reconcile transactions. Support insurance desk by collecting patient documents and providing billing clarifications. Ensure transparency in all billing practices to build trust with patients. 4. Communication & Coordination Answer incoming calls, emails, and WhatsApp inquiries promptly and professionally. Direct calls and queries to the appropriate departments or doctors. Coordinate with nursing, pharmacy, laboratory, and radiology teams for smooth patient flow. Escalate medical or administrative issues to the Operations/Administrative Manager. 5. Administration & Documentation Maintain accurate patient records in hospital management software. Verify patient details, collect ID proof, and update digital/physical files. Prepare daily MIS reports on patient visits, revenue, and feedback. Ensure compliance with hospital policies, confidentiality, and data protection norms. 6. Team Supervision & Training Supervise junior receptionists/front office staff. Train new team members on patient etiquette, billing software, and hospital SOPs. Conduct regular briefings to maintain service excellence standards. Ensure team adherence to grooming, punctuality, and hospitality standards. 7. Service Excellence (Hospitality Standards) Create a warm and reassuring atmosphere for patients, similar to luxury hospitality standards. Anticipate patient needs and proactively offer assistance. Handle VIP and international patients with personalized service. Collect patient feedback and ensure continuous improvement in service delivery. Qualifications & Skills Education: Bachelor’s degree (Hospital Administration, Commerce, Hospitality, or related field preferred). Experience: 4–6 years in reception/front office (hospitality industry or hospital experience mandatory). Technical Skills: Proficiency in Hospital Information Systems (HIS), billing software, MS Office. Soft Skills: Excellent communication (English, Hindi, local language), empathetic listening, conflict resolution, multitasking, grooming. Other Traits: Patient-centric mindset, high integrity in handling billing/cash, leadership ability. Reporting Structure Reports to: Hospital Operations Manager / Front Office Manager Supervises: Junior Receptionists, Front Desk Assistants Performance Metrics (KPIs) Patient satisfaction score (feedback & reviews) Accuracy in billing and cash reconciliation Average patient waiting time Number of complaints/escalations handled successfully Team performance & training effectiveness Job Type: Full-time Pay: ₹20,000.00 - ₹30,000.00 per month Benefits: Leave encashment Ability to commute/relocate: Hyderabad, Telangana: Reliably commute or planning to relocate before starting work (Preferred) Application Question(s): do you have prior experience working with any 5 star or 4 star hotels ? or Hospitals or clinics? Language: Need excellent English and Telugu Fluently (Required)

DESCRIPTION At Amazon, we believe that every day is still Day One. We are striving to be Earth's Best Employer and to get there, we need exceptionally talented, bright, and driven people. Amazon’s MyHR Live Support team is seeking customer-focused professionals who thrive in a dynamic contact center environment. Do you excel at real-time communication, problem-solving, and delivering exceptional customer service? The MyHR Live Support Team operates a state-of-the-art contact center, caring for 1.5 million Amazonians worldwide by assisting them with their HR needs. Our organization delivers best-in-class HR support to Amazon employees, applicants, and candidates globally. We specialize in topics related to time-off, employee relocations, offboarding processes, employment verification, benefits, bereavement support, and comprehensive pay and compensation services. As an HR Contact Center Professional, you will be at the forefront of our customer service operations, primarily handling live phone calls and/or chats. You are someone who is skilled at building positive relationships with employees through empathetic and effective communication. You are approachable and able to handle sensitive situations with tact and diplomacy in real-time. You pride yourself on maintaining high ethical standards and confidentiality when dealing with sensitive employee information, conflicts of interest, and compliance issues. You thrive in a fast-paced contact center environment, using your critical thinking and fact-finding skills to resolve issues efficiently. You excel at managing multiple tasks, priorities, and deadlines while maintaining a high level of customer satisfaction. You are adaptable and open to change, quickly adjusting to new policies, technologies, and industry trends. Key job responsibilities Amazon’s MyHR Live Support team is comprised of HR Contact Center Professionals supporting Amazon employees globally within multiple languages, with services 24 hours a day, 7 days a week in some countries. As a MyHR Live Support Advisor, your primary responsibilities will be: Handle a high volume of live contacts, primarily through phone calls and potentially chats, taking ownership in ensuring each interaction is resolved with a high degree of problem-solving and customer obsession. Resolve inquiries holistically by referring to available documentation such as frequently asked questions, knowledge base articles, and standard operating procedures – escalate when these cannot be resolved. Build customer trust through empathetic, personalized conversations by assessing and adjusting resolution plans to each employee's changing needs during live interactions. Respond promptly to employees' urgent issues, ensuring the right communication and documentation occurs, even when information is limited. Use high judgment, critical thinking, and rationale to balance process adherence with employees' needs, analyzing and deciding on resolutions for their requests in real-time. Consistently consult and collaborate with partner teams on process changes to resolve cross-functional issues and improve policies. Maintain high performance metrics in areas such as contact handling time, first-contact resolution, and customer satisfaction scores. Adhere to set schedules, including timed breaks and lunches, to ensure consistent coverage and support for our 24/7 contact center operations. Demonstrate flexibility in working various shifts, including evenings, weekends, and overnight shifts, to support our global workforce across different time zones. This role requires excellent multitasking abilities, strong verbal and written communication skills, and the ability to thrive in a fast-paced contact center environment. If you're passionate about delivering exceptional customer service through live interactions and are ready to make a difference in people's lives, we want to hear from you! BASIC QUALIFICATIONS Must have Bachelor's Degree or Master’s degree 0-10+ years’ experience in contact center, customer service, human resources or equivalent experience. Fluent communication and writing skills in English (+85%). Schedule flexibility (support a 24x7 operations). Internet connection before joining date with a speed range of 50-100 Mbps PREFERRED QUALIFICATIONS 5+ years’ experience in contact center, customer service, human resources or equivalent experience. Basic US legislation Leave of Absence and Accommodations knowledge. Knowledge of US federal and state leave and disability laws. Experience in providing consultation and guidance on human resources, benefits, or complex employee matters. Experience dealing with customers and exceptional use of empathy skills. Proven ability to adjust to constantly changing workloads and manage customer contacts in a fast pace environment. Ability to manage confidential and sensitive employee information and adhere to strict data privacy standards. Detail oriented with ability to analyze, problem solve, organize and manage multiple priorities. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Company Description Are you ready to accelerate your career? Join Cielo as a Recruiter! A career at Cielo will give you the opportunity to work with the industry’s smartest people and to take ownership of your success! Cielo is a brand that reflects our big idea – that talent is rising – and with it our opportunity to rise above. We create careers for ambitious people by moving beyond traditional assumptions of what it means to work in talent acquisition. Cielo is the world's leading Talent Acquisition Partner. We deliver a better talent experience for everyone through Talent Acquisition, Search, Consulting, and Digital Accelerators™. With our fresh approach – we design and build comprehensive, proven solutions inspired by technology to find and keep the unique talent that elevates our clients above the competition. Cielo is an equal opportunity employer and will not discriminate against any applicant for employment because of race, color, religion, sex, national origin, disability, age, genetic information, or any other status protected by state or local law for an individual who falls within the jurisdiction of such law. Applicants who require an accommodation throughout the application and interview process should request this in advance by contacting Cielo Talent Acquisition at talent.acquisition@cielotalent.com Job Description The Recruiter is responsible for Service Excellence throughout the recruitment cycle. They act as a brand ambassador for the client, focused on delivering exceptional talent while providing proactive and timely communication on the status of the search. They serve as subject matter expert in talent acquisition and provide consultative direction and industry expertise to hiring leader. Work Requirement: - Technical Recruitment and / or Shared Services. Location: - Hyderabad Work Setup: - 5 days in the office Responsibilities: Finding Candidates: - Lead a detailed job scope meeting with the hiring leader to determine position specifications, providing relevant market data and recommendations on possible approaches to the search or candidate requirements. Review of candidates who have applied via the Applicant Tracking System (ATS). Evaluate candidate qualifications against position requirements and determine who to move forward in the recruitment process. Develop and manage recruitment marketing plans or sourcing plans to determine the most appropriate candidate sources that align to the search requirements. Source candidates via resume databases, search engine and networking sites using Boolean search language. Solicit and pursue referrals from business networks and/or internal referrals. Utilize Cielo’s proprietary software for mobile and email campaigning to talent communities. Engaging Candidates: - Use an appropriate mix of media to connect with talent communities (phone, email, social media, etc.). Articulate value proposition to candidates who are interested in the job opportunity. Prepare candidates for interviews, coaching them on logistical information, interview schedule, appropriate attire and overall expectations. Ensure candidates are provided with timely updates concerning the status of their applications and interviews. Assessing Candidates: - Draft and utilize phone interview templates appropriate to the job description. Use independent judgement to compare candidate phone interview notes and skills assessments with position requirements to determine if the candidate is a match for the role or a potential match for other open positions. Issue skills testing as needed and evaluate results (if process dictates). Review background and reference information (if process dictates). Influencing the Hire: - Keep candidates engaged throughout process, ensuring consistent communication on the status of the search. Partner with hiring leader to determine offer details, using market data and compensation guidelines to support recommendations. Articulate a job offer to candidate and drive for candidate acceptance, anticipating and negotiating counter-offers as appropriate. Service Excellence: - Strict adherence to all regulations (OFCCP and all other compliance standards set forth). Work to deliver a strong candidate slate, continuously building talent pipelines to ensure there are multiple qualified candidates in play at all times. Provide accurate and regular reporting of recruiting activities to the hiring leader and Cielo leadership to depict both metrics and efforts. Identify perceived difficulties with searches and research and recommend solutions to both internal and external stakeholders. Proactively and regularly communicate the status of each search to the hiring leader, providing a consultative approach with recommendations on how to move forward. Qualifications Education: High school diploma required. Bachelor’s degree in business, management, human resources or related field is strongly preferred. Experience: Minimum of 4 or more years’ recruiting experience with demonstrated successes in a corporate, RPO or agency setting. Experience using recruitment technologies such as Applicant Tracking Systems (ATS) and social media tools. Functional/Technical Knowledge, Skills and Abilities Required: Proficient in Boolean search techniques for sourcing. Proficient in Microsoft Office, including Outlook, Word, Excel and PowerPoint. Knowledge of common Human Resources principles, practices and metrics related to talent acquisition.

Responsibilities: A Client Onboarding Specialist plays a pivotal role in ensuring a seamless transition for new clients, setting the stage for a long-term relationship with the company. They bridge the gap between sales and customer success teams, ensuring clients derive maximum value from the platform or service. Develop and execute a structured onboarding process tailored to each client. Set clear expectations and timelines during the onboarding phase. Conduct training sessions (live or recorded) to familiarize clients with the product’s features and functionalities. Assist clients in setting up and customizing their accounts. Support clients with data migration and platform integrations, ensuring accuracy and security. Identify and address client challenges during onboarding. Escalate technical issues to the appropriate internal teams and follow up to ensure resolution. Create and provide onboarding materials, including guides, FAQs, and checklists. Ensure clients have access to relevant support resources. Establish strong relationships to foster trust and confidence in the company. Act as a point of contact for feedback and ensure client satisfaction. Work closely with sales, customer success, and product teams to ensure alignment. Communicate client feedback and onboarding insights to internal stakeholders for continuous improvement. Track client onboarding progress using CRM or project management tools. Monitor key metrics (e.g., time to onboard, feature adoption) to ensure onboarding success. Proactively identify and address potential churn risks during onboarding. Guide clients toward achieving early wins and measurable outcomes. Continuously refine the onboarding process based on client feedback and company objectives. Key Skills/Activities: Proficiency in SaaS platforms and related technologies. Knowledge of CRM tools and integrations (e.g., Zoho CRM). Basic understanding of APIs and data migration. Strong verbal and written communication for client interactions. Active listening to understand client requirements and concerns. Persuasive and empathetic approach to foster client trust. Ability to manage multiple clients and deadlines simultaneously. Proficiency in tools like Trello, Asana, or Monday.com for task tracking. Problem-solving skills for troubleshooting onboarding challenges. Data-driven mindset to monitor onboarding metrics and success. Capability to analyze client feedback for actionable improvements. Familiarity with the B2B SaaS market and client expectations. Understanding of specific industries the platform serves. Experience: 0-2 years Remuneration: INR 15000- INR 25000 Per Month Location: Hyderabad (In Office Only)

DESCRIPTION You are responsible for ensuring that you have properly trained people and that their needs are addressed so they can focus on their jobs. You will ensure Amazon policies – including attendance tracking – are implemented and administered fairly and consistently. This includes motivating, coaching, reporting, and providing feedback of associates’ performance – including productivity, quality, and safety - as a means for achieving or exceeding Amazon expectations. In addition, you will work in partnership with third party delivery providers to ensure Amazon standards are being met in accordance to service contracts. At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon is seeking Team leads for our GSF operations team. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers. We're seeking a Team lead for our Amazon Fresh operations. In this role, you will be responsible for: Managing, on a daily basis, end to end operations for either one large site or a combination of small sites. Executing inbound and outbound operations Meeting customer facing metrics, while maintaining cost targets and upholding safety and morale of the team reporting to you. Driving performance management of your team members. Preparing and implementing training and development plans for associates. Continuously improve the delivery process and attain a sustained level of delivery performance improvement. Conducting 4M and 5S audits for the delivery station on a daily basis. Stand-in for Area Manager. Ability to manage day and night shifts. BASIC QUALIFICATIONS A graduate who is keen to work in customer facing environment, warehousing, logistics or manufacturing. - Strong execution skills, action oriented, go getter. - Resourceful to identify the way to get things done using limited resources. - Ability to work under pressure situations. - Ability to work in ambiguous situations and to come out with solutions as per the situations faced. - Good people management skills. PREFERRED QUALIFICATIONS A self-motivated person with the ability to motivate the associates/team members. - Good analytical and problem solving skills. - Proficiency in Amazon system or similar systems. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

DESCRIPTION Description Job Description for L2 associates Overview The L2 associate acts as the primary interface between Amazon and our delivery partners, so to our delivery partners- you ARE Amazon. L2 Associates are expected to identify DP concerns and work on troubleshooting delivery partner issues and provide process improvement suggestions. Summary of Responsibilities Effectively communicate in a clear and professional manner at all times Provides/ expedites prompt and efficient service to Amazon customers/ delivery partners Effectively manage sensitive cases by reporting up the escalation matrix Demonstrate excellent time-management skills Maintains or exceeds targeted performance metrics Actively seek solutions through logical reasoning and identify trends to suggest process improvements BASIC QUALIFICATIONS Qualitative Requirements Ø Graduation in any specialization from a recognized university. Ø Excellent communication skills (written and verbal). Ø Ability to communicate correctly and clearly with all customers Ø Good comprehension skills – ability to clearly understand and state the issues customers present Ø Ability to concentrate – follow customers issues without distraction to resolution Ø Work successfully in a team environment as well as independently Ø Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer Ø Excellent typing skills Ø Demonstrates an ability to successfully navigate websites Ø Demonstrates a proficient knowledge of email applications PREFERRED QUALIFICATIONS Qualitative Requirements Ø Graduation in any specialization from a recognized university. Ø Excellent communication skills (written and verbal). Ø Ability to communicate correctly and clearly with all customers Ø Good comprehension skills – ability to clearly understand and state the issues customers present Ø Ability to concentrate – follow customers issues without distraction to resolution Ø Work successfully in a team environment as well as independently Ø Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer Ø Excellent typing skills Ø Demonstrates an ability to successfully navigate websites Ø Demonstrates a proficient knowledge of email applications Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

DESCRIPTION Job Description for L2 associates Overview The L2 associate acts as the primary interface between Amazon and our delivery partners, so to our delivery partners- you ARE Amazon. L2 Associates are expected to identify DP concerns and work on troubleshooting delivery partner issues and provide process improvement suggestions. Summary of Responsibilities Effectively communicate in a clear and professional manner at all times Provides/ expedites prompt and efficient service to Amazon customers/ delivery partners Effectively manage sensitive cases by reporting up the escalation matrix Demonstrate excellent time-management skills Maintains or exceeds targeted performance metrics Actively seek solutions through logical reasoning and identify trends to suggest process improvements BASIC QUALIFICATIONS Qualitative Requirements Ø Graduation in any specialization from a recognized university. Ø Excellent communication skills (written and verbal) in English language. Ø Ability to communicate correctly and clearly with all customers Ø Good comprehension skills – ability to clearly understand and state the issues customers present Ø Ability to concentrate – follow customers issues without distraction to resolution Ø Work successfully in a team environment as well as independently Ø Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer Ø Excellent typing skills Ø Demonstrates an ability to successfully navigate websites Ø Demonstrates a proficient knowledge of email applications PREFERRED QUALIFICATIONS Logistics background and Experience in similar role Proficient in Excel Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Deloitte Support Services India Private Limited USI Delivery Center - Knowledge Services Collection Curation - Analyst Do you like working with people associated with an organization that enables flow of knowledge and expertise to our client service professionals around the world? Then this might be the perfect opportunity for you. Collection Curation team is looking for highly motivated individuals with expertise in communications, attention to detail, positive attitude, presence, and ability to interact across many levels to support delivery of projects with Deloitte member firms around the world. Work you’ll do As a part of this team, you will be responsible for: Deliver on aligned collection curation topics Conduct basic internal and external research on topic for understanding of key trends and potential scope. Conduct basic research, and analysis to identify topic trends which may impact Collection scope using internal portals and secondary/third-party research databases such as Factiva, Hoovers, OneSource, Thomson, and industry journals etc. Demonstrate good understanding of aligned industry/business Curate topic aligned content from internal portals Prepare intermittent deliverables for covering current content counts; usage; freshness; gaps; experts Conduct outreach for content based on Collection priorities Manage intranet portals for Collections by supporting activities including content management, optimization, and sourcing Ensure content pertaining to Collections on the repositories and the web portal is tagged with proper metadata, taxonomy values for easy search and retrieval Contribute various documents to aligned repositories Act as super delegate to assist with, and collaborate with practice/business teams to drive people profile completion Perform content usage analysis using available metrics reports, identify trends, and determine content archival, acquisition and promotion strategies for Collections to share with curator to inform curation priorities Manage knowledge sharing through various communities of practice, micro-blogging tools and other collaboration spaces Project/ Process management Support the curator and the senior member to plan and engage in activities for building and launching Collection content Demonstrate good communication and presentation skills, and ability to create process documents and training materials Focus on quality and strict adherence to governance guidelines and standards The team The Collection Curation Team works closely with global Deloitte practitioners to acquire and publish content related to key topics across Businesses and Industries to the global management portal and manage the topic related intranet sites. This content is intended to help Deloitte practitioners find relevant content just in time to win new projects and deliver quicker and quality deliverables to their clients. Qualifications Mandatory skills: Graduate / Bachelors degree with more than 3 years of relevant experience Educational qualification in Business Administration, English Language, Mass Communication, Humanities, Library Sciences, Commerce, Information Systems or similar Experience in Secondary research : Summary of skills: Core Capability Skills Interpersonal Skills Secondary research Customer engagement/relationships Content curation skills Process Excellence Basic to intermediate proficiency in MS Office Suite (Excel, PowerPoint and Word) Team player SEO Conflict Management Taxonomy Decision Making SharePoint Time management Photoshop Networking Tableau Dashboards Data/Metrics Analysis Intranet Social Media technologies Experience with one or more business/industry (added advantage) Key skills: Good understanding of aligned Industry/Business/Topics and ability to sift through differing industry terms. Intermediate secondary research skills - ability to synthesize large amounts of quantitative and qualitative data and integrate into meaningful reports and recommendations Proficiency in understanding and utilizing GenAI tools Demonstrate understanding knowledge of Content Management platforms Demonstrate understanding of intranet social media tools Showcase basic understanding of content management life cycle, client confidentiality, taxonomy, search Detail-oriented to identify relevant content Understanding of metrics and analytics interpretation Excellent verbal and written communication skills with ability to influence appropriate outcome Attention to detail and delivers high quality deliverables Be able to work independently and as part of a team with professionals at all levels Be able to prioritize tasks, work on multiple assignments, and raise concerns/questions where appropriate Ability to work across cultures and in a virtual environment Self-motivated and strong team player Ability to build networks within the organization Effectively leverage internal social media & collaboration tools to connect people-to-people and people-to-content Location: Hyderabad, Bangalore Work timings: 11AM to 8PM How you’ll grow At Deloitte, we’ve invested a great deal to create a rich environment in which our professionals can grow. We want all our people to develop in their own way, playing to their own strengths as they hone their leadership skills. And, as a part of our efforts, we provide our professionals with a variety of learning and networking opportunities—including exposure to leaders, sponsors, coaches, and challenging assignments—to help accelerate their careers along the way. No two people learn in exactly the same way. So, we provide a range of resources including live classrooms, team-based learning, and eLearning. DU: The Leadership Center in India, our state-of-the-art, world-class learning Center in the Hyderabad offices is an extension of the Deloitte University (DU) in Westlake, Texas, and represents a tangible symbol of our commitment to our people’s growth and development. Explore DU: The Leadership Center in India Benefits At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you. Deloitte’s culture Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture that is inclusive, invites authenticity, leverages our diversity, and where our people excel and lead healthy, happy lives. Learn more about Life at Deloitte. Corporate citizenship Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our people and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. Learn more about Deloitte’s impact on the world. #EAG-Core Our purpose Deloitte’s purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities. Our people and culture Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our clients' most complex challenges. This makes Deloitte one of the most rewarding places to work. Professional development At Deloitte, professionals have the opportunity to work with some of the best and discover what works best for them. Here, we prioritize professional growth, offering diverse learning and networking opportunities to help accelerate careers and enhance leadership skills. Our state-of-the-art DU: The Leadership Center in India, located in Hyderabad, represents a tangible symbol of our commitment to the holistic growth and development of our people. Explore DU: The Leadership Center in India. Benefits to help you thrive At Deloitte, we know that great people make a great organization. Our comprehensive rewards program helps us deliver a distinctly Deloitte experience that helps that empowers our professionals to thrive mentally, physically, and financially—and live their purpose. To support our professionals and their loved ones, we offer a broad range of benefits. Eligibility requirements may be based on role, tenure, type of employment and/ or other criteria. Learn more about what working at Deloitte can mean for you. Recruiting tips From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters. Requisition code: 309331

DESCRIPTION At Amazon, we're evolving on how sellers connect with millions of customers worldwide through our Marketplace platform. With over 2 million active sellers globally, we recognize that successful product listings are crucial to both seller success and customer satisfaction. However, we've identified that creating detailed, accurate product listings remains a significant challenge for many sellers. That's where our Grocery Catalog Operations & Intelligence (GCOI) team steps in. We're transforming the seller experience by taking on the complex task of building product creation files ourselves, eliminating a major friction point in the listing process. Our team combines operational excellence with data-driven intelligence to streamline the entire catalog management process. Through advanced analytics and business intelligence, we deliver actionable insights that drive strategic decisions across US Grocery operations. About the team GCOI team drives operational excellence through continuous innovation and defect elimination, delivering seamless and reliable experiences for customers and stakeholders. Our commitment centers on maximizing resource efficiency while eliminating operational waste, leveraging data-driven metrics to enhance performance, and providing strategic support across Catalog programs. Through our BI capabilities, we deliver actionable insights that power informed decision-making across US Grocery operations. BASIC QUALIFICATIONS Bachelor's degree Speak, write, and read fluently in English Experience with Microsoft Office products and applications PREFERRED QUALIFICATIONS Experience with Excel Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Job Title: Executive Assistant to the Founder – Marketing & Growth Location: Hyderabad (On-site preferred) Reporting To: Founder, Digital Mojo About the Role This is not a traditional assistant role. You’ll work shoulder-to-shoulder with the Founder of Digital Mojo — one of Hyderabad’s top digital marketing agencies — to scale the brand, drive lead generation, and bring operational clarity across marketing, performance, and business initiatives. Expect a high-growth, high-accountability environment where your ideas, hustle, and execution will directly impact the agency’s growth. Key Responsibilities Track key marketing metrics (ad spend, CPL, CPQL, ROAS, lead flow) with the performance team Review and vet transactions, vendor activity, and business tenders Ensure landing pages, automation flows, and lead systems (like GoHighLevel) are functional and optimized Manage and grow Digital Mojo’s brand presence across: LinkedIn – Profile, posts, DM strategy YouTube – Uploads, titles, SEO optimization Google Business Profile – Reviews, updates, visibility Coordinate fast-paced campaigns across WhatsApp, Meta, Google, and email Build quick creatives via Canva and track performance via Excel/Google Sheets Be the Founder’s right hand for strategic follow-ups, team check-ins, and micro-campaigns Tools You Should Be Comfortable With GoHighLevel or other CRM/workflow tools Excel/Google Sheets Canva / Social Media platforms WhatsApp Web, Email, Google Calendar (Bonus) Meta/Google Ads dashboards, GPT-based tools You’re a Fit If You Are: Tech-savvy, fast, and detail-oriented Excellent in English , Hindi , and Telugu Obsessed with numbers, growth, and learning A doer who thrives on ownership, not handholding Ambitious with a founder-like mindset Who can apply: Freshers or 0–3 years of experience. Graduates who want to go beyond a “job” and build real skills across marketing, automation, communication, and business building. This role will challenge you, stretch you, and give you visibility into how real businesses grow. If you're hungry to learn, ship fast, and create impact — let’s talk. Job Type: Full-time Pay: ₹25,000.00 - ₹50,000.00 per month Benefits: Health insurance Leave encashment Provident Fund Application Question(s): Please type "Yes" to acknowledge that you understand - this is a WORK FROM OFFICE job, based out of Banjara hills, Hyderabad. Please DO NOT apply if you are looking for Work from Home. How many days is your notice period? What is your current CTC? How soon can you join us? (in days) What is your expected CTC? How much would you rate yourself in Canva (1-10)? How much would you rate yourself in Excel (1-10)? Any AI tools that you use? How much would you rate communication in: 1) English (1-10) 2) Hindi (1-10) 3. Telugu (1-10) Work Location: In person

DESCRIPTION The L2 associate acts as the primary interface between Amazon and our delivery partners, so to our delivery partners- you ARE Amazon. L2 Associates are expected to identify DP concerns and work on troubleshooting delivery partner issues and provide process improvement suggestions. Summary of Responsibilities Effectively communicate in a clear and professional manner at all times Provides/ expedites prompt and efficient service to Amazon customers/ delivery partners Effectively manage sensitive cases by reporting up the escalation matrix Demonstrate excellent time-management skills Maintains or exceeds targeted performance metrics Actively seek solutions through logical reasoning and identify trends to suggest process improvements BASIC QUALIFICATIONS Qualitative Requirements Ø Graduation in any specialization from a recognized university. Ø Excellent communication skills (written and verbal) in English language. Ø Ability to communicate correctly and clearly with all customers Ø Good comprehension skills – ability to clearly understand and state the issues customers present Ø Ability to concentrate – follow customers issues without distraction to resolution Ø Work successfully in a team environment as well as independently Ø Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer Ø Excellent typing skills Ø Demonstrates an ability to successfully navigate websites Ø Demonstrates a proficient knowledge of email applications PREFERRED QUALIFICATIONS *Logistics background and Experience in similar role * Proficient in Excel Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Ready to build the future with AI? At Genpact, we don’t just keep up with technology—we set the pace. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment. Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook. Welcome to the relentless pursuit of better. Inviting applications for the role of Process Associate, Trust & Safety In this role, you will support customers in English via Chat, email, and other support tools. Responsibilities Provides prompt and efficient service to the client including the appropriate escalation of any issues. Fulfil and maintain acceptable performance metrics such as quality, productivity, and attendance. Actively seek solutions through logical reasoning Demonstrates strong problem-solving capabilities and assist customers in case of any issues Serve as an advocate for the user community Label content and flag for action Understand and remain up to date with client policies and guidelines; resolve inquires according to defined policies and procedures. Provide Email/Chat, back-office operations support and troubleshoot, resolve issues and provide third-party app support & testing In the context of this role, individuals may be exposed to explicit content and will need a level of resilience and maturity. Our employees’ well-being, health, and safety will be taken care and we will ensure the necessary support and resources be made available to fulfill the responsibilities of the role. Qualifications we seek in you! Minimum qualifications Diploma/Advanced/Higher/Graduate Diploma in any field. Effective, clear, and professional written communication in English to support clients (Read and write grammatically correct sentences) via Chat, Email, and other support tools Fresh graduate or candidate with experience in service support/related field Must be able to commit to 24 X 7 rotating shift Must be able to work on weekends and public holidays Flexibility to take on multiple tasks, problem-solving/critical thinking skills Demonstrates composure, professional attitude, and technical (Computers, Internet) savvy Preferred qualifications Preferably with service support experience Why join Genpact? Lead AI-first transformation – Build and scale AI solutions that redefine industries Make an impact – Drive change for global enterprises and solve business challenges that matter Accelerate your career—Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills Grow with the best – Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace Committed to ethical AI – Work in an environment where governance, transparency, and security are at the core of everything we build Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training. Job Process Associate Primary Location India-Hyderabad Schedule Full-time Education Level Bachelor's / Graduation / Equivalent Job Posting Aug 18, 2025, 12:13:36 PM Unposting Date Ongoing Master Skills List Operations Job Category Full Time

Ready to shape the future of work? At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment. Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook. Inviting applications for the role of Process Developer (Collections, Credit Management & Customer Master Data) – 100% RTO – US Shift In this role you have Order to Cash and Consumer Packaged Goods experience. You are managing a team of analysts, demonstrating ownership of responsibilities, self-reliance, resourcefulness, and a proactive approach to assist analysts perform efficient and accurate post audits of closed and written off deductions, identifying opportunities for recovery of invalid deductions, which will contribute to the organization’s revenue growth. You will be responsible for overseeing your team's daily activities and providing guidance to ensure efficient and accurate deduction resolution. Additionally, you will support the senior leadership team with client presentations and provide input on how to expand our scope Responsibilities Minimum Qualifications B Tech or Graduate/ Post Graduate degree in Accounting, Finance, Economics, or similar field. Relevant years of experience in Order to Cash and AR domain. Strong analytical skills and ability to work with complex data. Excellent attention to detail and problem-solving abilities. Required Skills: Collections – 2 FTEs Demonstrates ownership of responsibilities, self-reliance, resourcefulness, a proactive approach, is a mentor to team members, and effectively manages a team. Strategy & Policy Management Assist in implementing AR and Cash Applications policies in alignment with established strategies and contractual obligations. Maintain up-to-date documentation of AR and Cash Applications strategy within the Policy and Procedures Manual. Support the drafting and distribution of internal control policies related to AR and Cash Applications. Supervise current positions by performing sounding activities related to outstanding debt Supervise past due performance evaluating risk of each assignment and for annual/semi-annual review and renewal process undertaken by Risk Department Works closely with Cash Application team to ensure accurate matching of payments Receives requirements to perform changes to the customer database. Follows up with customers, requests for payments and investigates the reasons for non-payments. Collection of customer invoices and unauthorized deductions, maintenance of accounts receivables, reviewing and recommending block of account, supervising customer payment trends and partner concern of payment problems/issues. Process Compliance & Continuous Improvement Participate in regular process reviews to identify improvement opportunities and support the implementation of approved changes. Ensure adherence to Customer’s accounting policies and procedures as defined in the Policy and Procedures Manual. Support internal and external audits by providing required data and documentation related to Order to Cash processes. Documentation & Governance Update desktop procedures when changes occur, or annually as required, ensuring accuracy and policy alignment. Assist in reviewing and formatting newly created or revised procedures for consistency and clarity. Support process governance efforts by ensuring timely documentation updates and audit trail maintenance. Collaboration & Issue Resolution Collaborate with cross-functional teams, including service providers, to ensure smooth execution of AR and Cash Application processes. Serve as the first point of contact for internal questions or clarifications related to policy and process documentation. Escalate unresolved issues to appropriate leadership per escalation protocols Credit Management – 1 FTE Credit Risk Management Perform periodic credit reviews and assessments for existing and prospective customers, recommending credit limits and risk ratings. Review and approve or reject periodic credit reviews, including high-value accounts. Conduct credit reviews for all new customers, including the development of credit strategies and documentation of outcomes. Support customer bankruptcy and default processes, ensuring appropriate action is taken to manage exposure. Manage the escheatment process in compliance with applicable laws and internal policies. Create and maintain accurate credit files per documented desktop procedures. Order Management Release or block customer orders based on established credit limits and risk ratings, within the defined authority matrix. Escalate and manage release or block of orders that exceed authority levels or belong to white glove accounts. Communicate credit holds or releases to relevant internal stakeholders in a timely manner. Master Data & Systems Maintenance Maintain and update SAP credit-related fields (e.g., credit limits, invoice delivery methods, contact info) for Sold-To and Payer entities not processed through Master Data Governance (MDG). Perform master data maintenance activities for Sold-To and Payer entities using MDG software. Perform Credit Master change audits and approve or reject changes to ensure data integrity. Reporting & Analysis Generate and analyze credit and AR reports (e.g., AR Aging, Average Days to Pay, Unearned Cash Discount reports). Provide actionable reporting insights to relevant business units, including the sales and finance teams. Perform reserve analysis and credit reclassification activities; review and approve associated journal entries and reconciliations. Month-End Activities Execute all month-end processing tasks, including AR aging reconciliations, journal entries, unearned discount reviews, and reserve analysis. Review, approve, or reject all month-end reports and processing outcomes. Support Functions Collaborate with internal teams (e.g., margin management, sales, IT) to support non-standard payment terms requests, vendor setups, and credit terms code creation. Create and send offset requests to the cash application team for both standard and white glove customers. Collect unearned cash discounts and ensure accurate reconciliation to general ledger accounts. Analyze and support journal entry preparation; forward approved templates to Record-to-Report (RTR) for processing. Customer Master Data 1 FTE Master Data Creation & Maintenance Create and maintain output condition records including broker order acknowledgements, PO acknowledgements (EDI 855), invoice outputs, and advanced ship notifications. Maintain master data for affiliated companies, customer bank keys, customer material information records (CMIR), and material substitution records. Set up and manage determination tables related to brokers, distribution centers, INCO terms, minimum order quantities, reporting customers, and VGM container weights. Process EDI DUNS requests for secondary sales and ship-to/sold-to locations. Audit customer records for compliance and accuracy in accordance with desktop procedures. Mass Updates & White Glove Services Handle mass data update requests and support small-scale projects related to customer master data. Deliver white glove services for key accounts, ensuring personalized support and high accuracy in data processing. Project-Based Hierarchy Realignments (M&A) Lead customer hierarchy realignment projects in response to organizational changes, mergers, or acquisitions. Coordinate M&A activities including hierarchy validation, rule establishment, and structural execution. Ensure all hierarchy-driven data elements are updated and verified post-execution. Hierarchy & Accountability Management Maintain and audit sales accountability hierarchies, ensuring accurate customer ownership alignment. Update and validate reporting customer tables and associated hierarchy rules in line with defined governance standards. Audit, Control & Compliance Comply with internal controls and audit requirements as per policy manuals. Execute governance and control activities to support SOX and other regulatory standards. Customer Order Support Generate and review customer pickup audit reports and ensure order accuracy. Identify and resolve EDI order failures by correcting SAP master data issues in coordination with the EDI Helpdesk. Reporting & Metrics Generate MDG metrics reports, SAP Key Data Facts, and distribute performance dashboards to stakeholders. Create and maintain data dictionary documentation; participate in data governance meetings with account group owners. Data Quality Management Conduct annual master data reviews across all account groups. Develop data quality rules using software; run reports and collaborate with data owners to correct identified issues. Supply Chain: In-depth knowledge of all non-trade deductions such as shortages, damaged deliveries, Invoice errors etc., and Invoice to Cash processes - Collections, Cash applications in CPG, or food industry. Desirable Skills: Proficient in ERP systems (SAP) Hands on experience in Python, Power BI/ Tableau, and SQL will be an added advantage. Excellent communication/ interpersonal skills. Strong interpersonal skills, with the ability to be both collaborative and inclusive within a team environment. Proficient in Microsoft Office - Excel, PowerPoint, and Word. Strong communication skills with ability to express ideas and recommendations clearly and succinctly. Ability to multi-task and prioritize items with specific time constraints. Ability to adapt to business' changing needs. Client focused mindset with proven ability to respond quickly to internal and external client requests. Attitude and Aptitude: Exhibits adaptability, integrity, respect, and teamwork. Proactive, detail oriented, approaches work with a commitment to quality, and problem-solving skills. Why join Genpact? Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation Make an impact – Drive change for global enterprises and solve business challenges that matter Accelerate your career — Get hands-on experience, mentorship, and continuous learning opportunities Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training. Job Process Developer Primary Location India-Gurugram Schedule Full-time Education Level Bachelor's / Graduation / Equivalent Job Posting Aug 18, 2025, 11:17:28 AM Unposting Date Ongoing Master Skills List Operations Job Category Full Time