- Bachelor’s degree - 10-24 months of work experience. - Good communication skills - Trans Ops Specialist will be facilitating flow of information between external teams - Proficiency in Advanced Excel (pivot tables, vlookups) - Demonstrated ability to work in a team in a very dynamic environment TOC (Transportation Operation Center) is the central command and control center for ‘Transportation Execution’ across the Amazon Supply Chain network supporting multiple geographies like NA, India and EU. It ensures hassle free, timely pick-up and delivery of freight from vendors to Amazon fulfillment centers (FC) and from Amazon FCs to carrier hubs. In case of any exceptions, TOC steps in to resolve the issue and keeps all the stakeholders informed on the proceedings. Along with this tactical problem solving TOC is also charged with understanding trends in network exceptions and then automating processes or proposing process changes to streamline operations. This second aspect involves network monitoring and significant analysis of network data. Overall, TOC plays a critical role in ensuring the smooth functioning of Amazon transportation and thereby has a direct impact on Amazon’s ability to serve its customers on time. Purview of a Trans Ops Specialist A Trans Ops Specialist at TOC facilitates flow of information between different stakeholders (Trans Carriers/Hubs/Warehouses) and resolves any potential issues that impacts customer experience and business continuity. Trans Ops Specialist at TOC works across two verticals – Inbound and Outbound operations. Inbound Operations deals with Vendor/Carrier/FC relationship, ensuring that the freight is picked-up on time and is delivered at FC as per the given appointment. Trans Ops Specialist on Inbound addresses any potential issues occurring during the lifecycle of pick-up to delivery. Outbound Operations deals with FC/Carrier/Carrier Hub relationship, ensuring that the truck leaves the FC in order to delivery customer orders as per promise. Trans Ops Specialist on Outbound addresses any potential issues occurring during the lifecycle of freight leaving the FC and reaching customer premises. A Trans Ops Specialist provides timely resolution to the issue in hand by researching and querying internal tools and by taking real-time decisions. An ideal candidate should be able to understand the requirements/be able to analyze data and notice trends and be able to drive Customer Experience without compromising on time. The candidate should have the basic understanding of Logistics and should be able to communicate clearly in the written and oral form. Trans Ops Specialist should be able to ideate process improvements and should have the zeal to drive them to conclusion. Responsibilities include, but are not limited to: · Communication with external customers (Carriers, Vendors/Suppliers) and internal customers (Retail, Finance, Software Support, Fulfillment Centers) · Ability to pull data from numerous databases (using Excel, Access, SQL and/or other data management systems) and to perform ad hoc reporting and analysis as needed is a plus. · Develop and/or understand performance metrics to assist with driving business results. · Ability to scope out business and functional requirements for the Amazon technology teams who create and enhance the software systems and tools are used by TOC. · Must be able to quickly understand the business impact of the trends and make decisions that make sense based on available data. · Must be able to systematically escalate problems or variance in the information and data to the relevant owners and teams and follow through on the resolutions to ensure they are delivered. · Work within various time constraints to meet critical business needs, while measuring and identifying activities performed. · Excellent communication, both verbal and written as one may be required to create a narrative outlining weekly findings and the variances to goals, and present these finding in a review forum. - Providing real-time customer experience by working in 24*7 operating environment. A day in the life About the hiring group Job responsibilities A day in the life About the hiring group Job responsibilities Logistics background and lean/six sigma training is a plus Proficient in SQL Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

• Graduate degree in any discipline • Proficient in French and English. Candidate must demonstrate language proficiency in all the following writing, reading and comprehension. Required language level: C1/C2/Advanced Diploma. Rosetta is a translation system which provides high-quality, real time translations on MessageUs (MU) channel and enables Amazon Customer Service to resolve customers’ issues regardless of the language of the CSA or the customer. With Rosetta, Amazon can help customers in multiple regions solve their problems (vs. only supporting customers in the regions where a CSAs language is spoken), especially during peak or unforeseen periods when CSAs who speak the customer’s language may not be available. Rosetta is a collection of core capabilities, which include components such as custom Translation Memory (TM), Machine Translation (MT), and Machine Learning (ML). It is also an integrated experience, with translation functionality embedded in MU interfaces, and with customizable product add-ons such as Rosetta Translate, Sentence Recommender (SR) and RosaLISA. In the Consumer Vertical, Rosetta is enabled for the EU, NA and APAC regions, covering 10+ stores (DE, FR, IT, ES, SE, NL, TR, JP, CA(French), US(Spanish), BR) supporting Message Us channel, while reducing email-Rosetta contribution; as email is a deprecating channel. The Rosetta Language Specialist (LS) team serves as the bridge between those involved in Rosetta tool development and those using Rosetta tool. We identify translation errors through weekly audits and help mitigate its immediate impact through short-term fixes on Rosetta tool users in CS Rosetta Operations. We escalate these errors to the development team for long term correction and tool improvement. Additionally, we also coach Rosetta CSAs on the basis of audits to improve their soft skills, and share flyers for awareness on various Rosetta tool limitations and cultural knowledge to help CSAs work effectively with Rosetta. Our team currently supports DE, FR, IT, ES, JP, NA(ES), CA(FR), and BR Rosetta stores. Key job responsibilities We support CS Rosetta Operations in delivering above the bar service to our customers while using Rosetta. Contact us for LS support through our SIMs for: • Mining and analysis requests • Culture and communication training requests • Rosetta specific content creation requests • Deep dives on Rosetta translation quality impact • Other ad-hoc requests Graduate degree in any discipline Proficient in French and English. Candidate must demonstrate language proficiency in all the following writing, reading and comprehension. Required language level: C1/C2/Advanced Diploma. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

- Bachelor's degree or equivalent experience - 10+ years of program/project management experience - 5+ years of people management experience - Experience managing multiple complex programs simultaneously - Track record of successful stakeholder management at senior levels At Amazon Customer Service, we're looking for an exceptional Senior Program Manager to lead and evolve our Call Center Management Services programs. In this role, you'll drive strategic initiatives that enhance operational excellence and employee experience across our global customer service organization. You'll partner with senior stakeholders to identify opportunities, develop scalable solutions, and deliver programs that support our growing workforce. Key job responsibilities Lead complex, cross-functional programs that improve call center operations and employee experience. Develop and execute strategic roadmaps aligned with organizational goals and priorities. Build and maintain strong partnerships with senior stakeholders across multiple organizations. Design and implement scalable processes and mechanisms that drive operational excellence Mentor and develop program managers while fostering a culture of innovation. Analyze program effectiveness through data-driven insights and metrics. Create and manage program governance frameworks to ensure successful deliver. A day in the life As a Senior Program Manager, you'll start your day reviewing program metrics and addressing any critical issues. You'll collaborate with stakeholders in different time zones, lead program reviews, and work with your team to remove obstacles to success. You'll balance strategic planning with hands-on problem-solving, mentor team members, and ensure programs stay on track. Throughout the day, you'll leverage data to make decisions and communicate progress to senior leadership. About the team Our Call Center Management Services team is dedicated to creating exceptional experiences for our employees, enabling them to better serve our customers. We develop and implement innovative solutions that enhance operational efficiency while fostering a supportive work environment. Our team collaborates across global locations to drive continuous improvement in how we manage and operate our customer service centers. Master's degree in Business Administration or related field Experience with call center operations or customer service organizations Knowledge of Lean/Six Sigma methodologies Experience leading global, cross-functional teams Strong data analysis and presentation skills Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.