Marketing Associate

About RADIUS

RADIUS is an AI-powered Omnichannel Interaction System (OIS) that unifies every customer touchpoint into a single intelligent platform. It empowers enterprises to manage customer interactions seamlessly, ensuring context continuity, faster resolutions, and superior customer experiences.

Developed by VIS Networks, a technology-driven company committed to transforming customer engagement, RADIUS combines innovation, scalability, and automation to help businesses deliver connected, data-driven, and future-ready CX.

Role Overview

As a Marketing Associate, you’ll work at the intersection of product, marketing, and customer success. You’ll help craft compelling messaging, support go-to-market plans, build customer education content, gather insights, and coordinate advocacy initiatives. This is a great opportunity for someone early in their marketing career who loves storytelling, research, and bringing products to life in the SaaS space.

Key Responsibilities

Product Positioning & Messaging:

Assist in developing clear, compelling messaging and value propositions for new and existing product features. Draft customer-facing copy for website pages, landing pages, blogs, emails, and other marketing assets.

Customer Education & Adoption:

Collaborate with teams to create onboarding materials, how-to guides, product walkthroughs, and webinars that help customers get the most value from RADIUS.

Customer Insights & Research:

Help gather and analyze customer feedback through surveys, reviews, and interviews. Use insights to refine messaging and share findings with internal teams to influence product improvements.

Customer Advocacy & Success Stories:

Support the development of customer testimonials, case studies, and reviews that showcase product value. Assist with coordinating customer events, roundtables, or webinars that highlight customer success.

Go-to-Market Support:

Help plan and execute feature launches and product campaigns across multiple channels. Support Sales and Customer Success teams with enablement content such as pitch decks, battle cards, FAQs, and product one-pagers.

Performance & Collaboration:

Track and report on the performance of product marketing activities (e.g., engagement and adoption metrics). Work cross-functionally with the Product, Sales, Customer Success, Content, and Design teams to ensure alignment.

Requirements:

• Strong written and verbal communication skills with the ability to turn complex ideas into clear messaging.
• Basic understanding of SaaS or enterprise software is a plus.
• Comfort with conducting research and using customer insights to inform marketing activities.
• Collaborative, self-motivated, and eager to learn.
• Familiarity with tools like CRM systems, email marketing, or CMS platforms is a plus.
• Designing skill is a plus.

Preferred Qualifications

• An MBA or master’s degree in marketing, business, or a related field is a plus.
• Experience creating customer education content such as videos, how-to guides, or webinars.
• Awareness of competitive analysis and market research basics.

Why Join Us?

• Be part of an innovative team shaping the future of customer experience.
• Work with a cutting-edge SaaS product trusted by global brands.
• Gain broad exposure to product, marketing, sales, and customer success.
• Develop versatile skills in positioning, messaging, research, and go-to-market execution.
• Grow your career in a collaborative, supportive, and growth-driven environment.

Apply now: https://radius-ois.ai/career/product-marketing-associate/