Manager - Risk Management

Description - External

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

Function Description:
Global Servicing (GS) brings together the company’s external and internal servicing functions, and includes the below world-class organizations: Global Servicing, which provides exceptional care to our external customers, and Global Business Services, which provides many of the vital internal services that make American Express run efficiently.

SABE
Sales and Business Enablement (SABE) is an internal servicing team providing sale performance reporting and business
enablement support to the enterprise. The objective of the SABE Performance Reporting and Insights team is to ensure that Commercial and Merchant businesses have timely and accurate reporting, insights, and forward-looking actions to help drive business performance.

Responsibilities:

Critical Factors to Success (Outcome Driven):
Business Outcomes:

Leadership Outcomes:

Past Experience

Academic Background

1. Master’s degree in Economics/ Statistics / Operations research

Skills/Capabilities
Functional

1. Understanding of merchant business process.

2. Analytics & reporting domain experience

Technical

1. Analytics & Insights

2. Python, SAS, R, SQL

3. Basic Statistical Knowledge: Hive/ML techniques

4. Advanced data manipulation & automation skills

5. Data visualization

6. Exposure to Big data environment & tools

Preferred:

Data Analytics , Automation experience

Platforms

1. Big Data Platforms: Cornerstone/Lumi

2. Visualization Platforms: VBA, Tableau

3. Advanced MS Office Suites (Word, Excel, Powerpoint, Access)

4. Amex Platform Knowledge: CS/ CODL

Preferred:

1. Dashboard Creation

2. Sales Platforms: SFDC

Behavioral

1. Enterprise Leadership Behaviors

2. Set The Agenda: Define What Winning Looks Like, Put Enterprise Thinking First, Lead with an External Perspective

3. Bring Others With You: Build the Best Team, Seek & Provide Coaching Feedback, Make Collaboration Essential

4. Do It The Right Way: Communicate Frequently, Candidly & Clearly, Make Decisions Quickly & Effectively, Live the Blue Box Values, Great Leadership Demands Courage

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.