Manager - Risk Management

Job Summary:

Fraud Investigation Person

Key Responsibilities:

• Lead in-depth investigations of fraud incidents related to digital payments, UPI, wallets, and other transaction platforms.
• Liaise with external regulatory and law enforcement bodies including

  NPCI, MHA, CERT-IN, Cyber Cell, and local police authorities

  to coordinate investigations and ensure compliance.
• Prepare detailed fraud case reports and data for regulatory escalations and internal audit reviews.
• Collaborate with Legal, Compliance, Vigilance and Tech teams to ensure proper documentation, evidence collection, and legal actions as needed.
• Monitor fraud trends and recommend preventive controls, system alerts, and process improvements.
• Support real-time fraud surveillance teams with escalation procedures and quick containment measures.
• Conduct root-cause analysis post-incident with merchants and drive implementation of corrective actions.
• Represent the organization in external committees or meetings convened by NPCI, MHA, or government bodies on fraud matters.
• Making sure no penalties are enforced on us due to any NPCI circulars.

Desired Skills & Qualifications:

• Bachelor's or Master’s degree in Finance, Law, Cybersecurity, or related field.
• 6+ years of relevant experience in

  fraud risk management, cybercrime investigation, or regulatory compliance

  .
• Strong understanding of UPI/digital payment ecosystems and associated fraud typologies.
• Hands-on experience with case handling, evidence gathering, and forensic investigation techniques.
• Excellent communication and coordination skills to work with cross-functional teams and government bodies.
• Prior experience interfacing with

  NPCI, MHA, or law enforcement

  is highly preferred.
• Certifications such as

  CFE (Certified Fraud Examiner)

  or

  CEH (Certified Ethical Hacker)

  are an added advantage.