Manager Learning and Developme

Key Responsibilities

• Data Analytics & Reporting - Lead data analysis to drive advanced understanding of learning consumption and maintain reports on learning consumption
• Design, develop and deliver end-to-end learning solutions to support HSBC colleagues develop leadership, behavioral capabilities to meet the business outcomes
• Manage process related to the tracking learner compliance with mandatory/recommended learning requirements and onboarding trainings
• Ensure HSBC policies, programs, and guidelines are followed and manage exemptions/exceptions, as needed
• Participate in or lead learning project teams to build positive, collaborative partnerships among business stakeholders, SMEs and peers
• Provide functional area expertise to identify, research and resolve complex problems
• Execute and operationalize development programs and processes
• Use learning measurement and analytics to assess program efficiency and effectiveness, ensuring that all key learning metrics are measured, published, and leveraged for decision making.
• Ensure practices and procedures are adhered to and training materials remain compliant with HSBC and regulatory standards
• Monitor progress made by the learners to achieve required proficiency in line with the desirable results
• Drive strategic learning initiatives that support the HTI business strategy and streamline processes, management information (MI), and reports for audit preparedness
• Act as a performance improvement consultant around analyzing needs, Solutioning and executing strategy focused on building leadership capabilities across roles within the business
• Develop and sustain a high touch learning culture and enable a consistent approach towards development
• Manage L&D investment through effective planning, budgeting, forecasting, and vendor management
• Use learning measurement and analytics to assess program efficiency and effectiveness, ensuring that all key learning metrics are measured, published and leveraged for decision making
• Oversee the delivery of Tech India learning and capability development programs through collaboration with Tech Academy and core COE teams
• Leverage deep relationship with key business leaders and develop a strong understanding of business needs and strategic priorities to provide effective service delivery
• Act as a learning consultant and manage key stakeholder relationships across business verticals and locations
• Build trusting relationship within team and outside, contribute to building a positive and nurturing team culture
• Build strong and deep relationships with internal and external stakeholders
• Support the L&TD Lead in the dissemination and monitoring of the team’s BAU assignments as well as track and drive the completion of tasks, projects deliverables
• Ensure the timely and accurate updating, completion, submission, and maintenance of pertinent records, reports, trackers, and required management information using designated templates, data platforms, and the learning management system
• Create and submit quarterly training calendar to GP team in a timely manner. Publish calendar on time for business to enroll and participate
• Deploy HSBC University priority programs, Global Mandatory Trainings, D&I Training within expected timelines
  

• Bachelor’s degree, Information Technology, or a related field (or equivalent experience).
• 8-12 years of experience in L&D, with a strong track record of establishing credibility and delivering results
• Exposure to program design and content development
• Proven Project / Change Management experience with a strong focus on delivery
• Strong focus on internal staff development and driving process efficiencies
• Good analytical skills with ability to work under pressure
• Ability to make rational decisions and navigate through complex scenarios with minimal guidance or supervision
• Excellent communication (verbal and written) and presentation skills
• Strong interpersonal skills and professional demeanor with an ability to interact with diverse audiences
• Ability to prioritize tasks, perform independently and work under strict guidelines
• bility to make rational decisions and navigate through complex scenarios with minimal guidance or supervision