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Job Type

Full Time

Job Description

Job Purpose

To provide support for SAP-HCM in SSC HR Operations including HR Solution Design, developing, testing & production roll out of such solutions. Provide support in stabilizing Success Factor Modules, Integration of SAP & SF. Support troubleshooting, enhancement of SF utilization, improvements & other IT systems in HR OPS landscape and upgradation, around SAP HCM and SAP Success factors across the HR operation function in SSC.

ORGANISATION CHART

Position Title

Reports To

Manager-SAP-SF SupportHR- Operations Head

Responsibilities

KEY ACCOUNTABILITIES

Key Performance Indicators (KPIs)

  • Stabilization of Success factor modules (Recruitment marketing, Recruitment Posting, Recruitment management, On-boarding, Employee Central, Learning Management, SAP_JAM, Service Central, Goal Management, Performance Management, Compensation, Off-boarding, Talent Management - Succession Planning.
  • Implementation and Functionality of all modules.
  • Ensure completion & stabilization of SAP-SF integration. Inter module integration between SF modules.
  • Guide the business for adaption of Success Factors functionality and advise w.r.t. process adoption and leveraging product functionality to achieve the desired outcome
  • 100% completion of SAP-SF and inter-module integration as per project plan
  • Develop detailed Process Maps & Transaction processing manuals for SSC-HR Ops Team members across 5 HR Verticals & conduct periodic Process Training workshops.
  • Update the Process Maps with the changes in the event of Process improvement/ enhancement & ensure HR Ops Team members are trained & certified on the HR Processes.
  • 100% process maps and transaction manuals developed and updated for all HR Verticals
  • Ensure uninterrupted availability of SAP-HCM & SF Application with various interfaces from 3rd party + on premise applications Eg. Like Share point, Kronos, Active directory, Travel.
  • % system uptime for SAP-HCM & SF applications and all integrated interfaces
  • Continuously assess the extent of deployment of SF features on mobile devices and complete implementation of upgrades in phased manner so that 100% functionalities of all SF modules are available through handheld devices.
  • Achieve 100% deployment of approved SF mobile features for all modules

Reports: -

  • Configure reports, MIS & module dash board for each SF modules & train respective module leads to download & utilize information for insightful decision making.
  • Timeliness and accuracy in MIS/Reports

KEY ACCOUNTABILITIES - Additional Details

EXTERNAL INTERACTIONS

  • SF Implementation Partner, AMC Partner, SAP Consultants and other external service providers with respect to all modules.

INTERNAL INTERACTIONS

  • Enterprise IT, SSC HR Vertical Heads, Business HR Heads and other stake holders.

FINANCIAL DIMENSIONS

Other Dimensions

  • Employee data & related HR transactions on multiple IT Systems for around 11500 employees.

Education Qualifications

  • Engineering Graduate / MCA / M.Sc in Computer Science.
  • Certification in SAP-HCM & Success factor is desirable.
  • PG /PGDBM in HR will be an added advantage

Relevant Experience

  • A total of 8-10 years’ experience including minimum 5-7 years of implementation and support in SAP HCM with Success factor experience in large Indian Organization with 10,000+ employee base operating from multiple locations as well as MNC exposure.
  • Strong implementation experience in Success Factors modules, having led Employee Central implementation from scratch.
  • Should have successfully handled atleast 2 projects incorporating SAP HCM – SF integration at client sites.
  • Functional knowledge & experience of Employee Time & Attendance Management (KRONOS) applications.
  • Excellent IT Project Management Skills, Sharp Communication, Proven Stakeholder Management Abilities with Customer centricity.

COMPETENCIES

  • Personal Effectiveness
  • Social Awareness
  • Entrepreneurship
  • Problem Solving & Analytical Thinking
  • Planning & Decision Making
  • Capability Building
  • Strategic Orientation
  • Stakeholder Focus
  • Networking
  • Execution & Results
  • Teamwork & Interpersonal influence
  • HR Process and Systems Management (Proficient)
  • Learning and Development Management (Proficient)
  • Change Management (Proficient)
  • Performance Reporting and Analytics (Proficient)
  • HR Compliance Management (Proficient)

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