Manager Ecommerce

Position Overview:

The Manager for the Multi-Vendor E-commerce Platform will be responsible for overseeing the strategic planning, execution, and daily operations of a multi-vendor marketplace. The individual will manage relationships with vendors, collaborate on Marketing and User experience initiatives, and lead a cross-functional team. The role demands a strong understanding of e-commerce trends, vendor management, platform analytics, and customer engagement strategies.

Key Responsibilities:

Vendor Management & Onboarding:

• Lead the recruitment, onboarding, and retention of vendors to the platform.
• Establish and maintain strong relationships with vendors, ensuring compliance with platform policies.
• Collaborate with vendors to ensure optimal product assortment, pricing strategies, and promotional activities.
• Regularly review vendor performance metrics, providing feedback and guidance for improvement.

Marketing and User Experience:

• Collaborate with the IT team to ensure smooth functionality across product listing, order processing, and customer service.
• Collaborate with Marketing teams to oversee the day-to-day marketing campaigns and analytics to ensure high visibility of the platform in the niche segment. User analytics to improve sales

Cross-Functional Leadership:

• Lead and manage cross-functional teams, including marketing, operations, customer service, and tech support.
• Work closely with the marketing team to design and execute promotional campaigns that drive vendor participation and customer acquisition.
• Partner with logistics and fulfillment teams to streamline shipping processes and ensure timely delivery of products.
• Act as the primary point of contact between internal teams and vendors to ensure alignment of business goals.

Financial Management:

• Monitor and manage the financial performance of the platform, including sales targets, revenue, vendor fees, and profit margins.
• Work with the finance team to manage vendor billing, payments, and commissions.
• Prepare regular financial and performance reports for senior leadership.

Quality Control & Compliance:

• Ensure all products and services offered on the platform meet quality standards and compliance regulations.
• Develop processes for handling product reviews, returns, and customer disputes efficiently and fairly.

Customer Experience:

• Continuously optimize the platform to enhance the overall customer journey, from browsing to checkout and after-sales support.
• Work with customer service teams to resolve escalated issues and maintain high satisfaction levels.
• Implement feedback loops to gather and act upon customer insights to improve the shopping experience.

Key Qualifications:

Experience:

• Minimum 2 years of experience in e-commerce management, with at least 2 years in a manager or leaderhship role overseeing multi-vendor platforms.
• Strong vendor management experience and knowledge of marketplace operations.

Skills:

• Proven experience in managing large-scale e-commerce platforms with multiple stakeholders.
• Excellent leadership skills with the ability to motivate cross-functional teams.
• Strong analytical skills to assess platform performance and identify areas for improvement.
• Proficient in e-commerce tools, platforms (e.g., Magento, Shopify Plus, WooCommerce), and analytics software.
• Strong negotiation and relationship management skills to handle vendors and external partners.

Education:

• Bachelor’s degree in Business, E-commerce, Marketing, or a related field (Master’s preferred).

Preferred Competencies:

• Expertise in customer acquisition and retention strategies.
• Strong knowledge of the competitive landscape, including key players, new trends, and regulatory challenges.
• Ability to work in a fast-paced, dynamic environment with a focus on results.
• Experience with international vendors or cross-border e-commerce operations is a plus.

These are the perks you will get - 8:00 am to 5:00 pm office hours, 5-day working, basic salary Rs - 20,000 - 25,000 Per month. Hybrid model if required. Rapid Growth. Attractive Performance related Incentive structure - 50% or more of the basic salary.

Onsite Job Role : If you are looking for remote working kindly do not apply.

Preferred location Noida

Job Type: Full-time

Pay: ₹22,000.00 - ₹25,000.00 per month

Schedule:

• Day shift

Supplemental Pay:

• Performance bonus

Education:

• Bachelor's (Preferred)

Experience:

• Marketing: 2 years (Required)
• E-Commerce: 2 years (Required)
• Facebook Advertising: 2 years (Required)
• Meta ads: 2 years (Required)

Work Location: In person