· Minimum 2-3 years of experience in social media management, with a proven track record of growing brands on Instagram, YouTube, and Facebook. · Passion for fashion, creativity, and social media. · Strong understanding of AI-powered tools to enhance social media engagement and performance. · Exceptional written and verbal communication skills. Positive attitude, adaptability, and a willingness to learn Develop and execute engaging, visually appealing content for various platforms (Instagram, Facebook, Pinterest, YouTube, etc.). Collaborate with the design team to create stunning graphics, videos, and other multimedia assets that reflect CloudTailor's brand identity Support and implement social media campaigns, including product launches, promotions, and brand events. Utilize social media analytics tools to monitor performance metrics (reach, engagement, conversions). Prepare detailed reports on key performance indicators (KPIs) to drive data-backed decision-making. * Job Types: Full-time, Permanent, Fresher Pay: ₹25,000.00 - ₹40,000.00 per month Benefits: Health insurance Schedule: Day shift Fixed shift Work Location: In person

Job Summary: CloudTailor is seeking a dynamic and results-driven Ecommerce Executive to manage and grow our online sales channels. The ideal candidate will be responsible for ensuring a seamless customer experience, optimizing online listings, coordinating with internal teams, and driving sales through strategic planning and digital execution. Key Responsibilities:Platform Management Manage product listings, pricing, promotions, and inventory across all ecommerce platforms (Website, Amazon, Flipkart, Myntra, etc.). Monitor website and marketplace performance and troubleshoot any operational issues. Coordinate with tech team to implement UX/UI improvements and ensure mobile responsiveness. Sales & Growth Track daily sales performance and prepare weekly/monthly reports. Analyze trends and customer behavior to drive conversion and reduce bounce rate. Identify sales opportunities and assist in campaign planning. Customer Experience Ensure prompt resolution of customer queries, return requests, and complaints in coordination with the support team. Work on improving customer feedback and review management across platforms. Coordination & Communication Work closely with the design, production, and logistics teams to ensure smooth order flow and timely dispatch. Coordinate with marketing to align digital campaigns with ecommerce goals. Inventory & Order Management Sync stock updates with backend systems and ensure accurate inventory levels. Monitor order fulfillment process from order confirmation to delivery and handle order cancellations/refunds where necessary. Qualifications & Skills: Bachelor’s degree in Business, Marketing, Fashion, or related field. 1-3 years of experience in ecommerce, preferably in fashion or lifestyle segment. Working knowledge of Shopify, WooCommerce, or major marketplaces (Amazon, Flipkart). Strong analytical and communication skills. Proficiency in MS Excel, Google Analytics, and ecommerce reporting tools. Basic understanding of SEO, SEM, and digital marketing is a plus. Job Types: Full-time, Permanent Pay: ₹25,000.00 - ₹30,000.00 per month Benefits: Health insurance Leave encashment Provident Fund Schedule: Day shift Fixed shift Supplemental Pay: Performance bonus Work Location: In person Expected Start Date: 01/07/2025

Job Summary: CloudTailor is seeking a dynamic and results-driven Ecommerce Executive to manage and grow our online sales channels. The ideal candidate will be responsible for ensuring a seamless customer experience, optimizing online listings, coordinating with internal teams, and driving sales through strategic planning and digital execution. Key Responsibilities:Platform Management Manage product listings, pricing, promotions, and inventory across all ecommerce platforms (Website, Amazon, Flipkart, Myntra, etc.). Monitor website and marketplace performance and troubleshoot any operational issues. Coordinate with tech team to implement UX/UI improvements and ensure mobile responsiveness. Sales & Growth Track daily sales performance and prepare weekly/monthly reports. Analyze trends and customer behavior to drive conversion and reduce bounce rate. Identify sales opportunities and assist in campaign planning. Customer Experience Ensure prompt resolution of customer queries, return requests, and complaints in coordination with the support team. Work on improving customer feedback and review management across platforms. Coordination & Communication Work closely with the design, production, and logistics teams to ensure smooth order flow and timely dispatch. Coordinate with marketing to align digital campaigns with ecommerce goals. Inventory & Order Management Sync stock updates with backend systems and ensure accurate inventory levels. Monitor order fulfillment process from order confirmation to delivery and handle order cancellations/refunds where necessary. Qualifications & Skills: Bachelor’s degree in Business, Marketing, Fashion, or related field. 1-3 years of experience in ecommerce, preferably in fashion or lifestyle segment. Working knowledge of Shopify, WooCommerce, or major marketplaces (Amazon, Flipkart). Strong analytical and communication skills. Proficiency in MS Excel, Google Analytics, and ecommerce reporting tools. Basic understanding of SEO, SEM, and digital marketing is a plus. Job Types: Full-time, Permanent Pay: ₹25,000.00 - ₹30,000.00 per month Benefits: Health insurance Leave encashment Provident Fund Schedule: Day shift Fixed shift Supplemental Pay: Performance bonus Work Location: In person Expected Start Date: 01/07/2025

Job Summary We are seeking a proactive and detail-oriented E-Commerce Executive to manage and optimize our online platforms, improve customer experience, drive sales, and coordinate with internal and external teams for smooth operations. Key Responsibilities E-Commerce Strategy & Execution: Develop and implement e-commerce strategies to drive online sales and customer engagement. Lead platform management across CloudTailor’s app, website, and third-party marketplaces. Monitor pricing, inventory, category performance, and seasonal merchandising plans. Operations & Order Management: Supervise the e-commerce operations team to ensure efficient order processing, fulfillment, and returns. Coordinate with design, tailoring, logistics, and customer support teams for end-to-end order flow. Ensure platform content (banners, categories, offers) is updated regularly and accurately. Vendor Management: Identify, onboard, and manage vendors for fabrics, raw materials, and logistics support. Negotiate terms and ensure vendor compliance on pricing, quality, and delivery timelines. Regularly evaluate vendor performance and address gaps. Digital Marketing & Promotions: Collaborate with marketing for planning and executing digital campaigns (SEO, SEM, email, influencer, and social media marketing). Manage performance marketing budgets and monitor ROI for campaigns. Analytics & Reporting: Track and analyze key metrics (sales, traffic, conversions, bounce rate, average order value). Generate weekly/monthly reports with insights and action plans. Identify growth opportunities and make data-driven decisions. Team Management: Lead and mentor a team of executives and coordinators. Ensure smooth communication across departments to meet business goals. Requirements: Bachelor’s degree in Business, Marketing, E-Commerce. 4–7 years of experience in e-commerce management, preferably in apparel or fashion. Strong knowledge of e-commerce platforms. Familiarity with tools like Google Analytics, Meta Ads Manager, Excel, and CRM platforms. Excellent team leadership, vendor negotiation, and analytical skills. A customer-centric mindset with a passion for technology-driven fashion solutions. Job Types: Full-time, Permanent Pay: ₹40,000.00 - ₹50,000.00 per month Benefits: Health insurance Leave encashment Provident Fund Schedule: Day shift Fixed shift Supplemental Pay: Performance bonus Ability to commute/relocate: Gachibowli, Hyderabad, Telangana: Reliably commute or willing to relocate with an employer-provided relocation package (Required) Experience: E-Commerce: 7 years (Required) Location: Gachibowli, Hyderabad, Telangana (Required) Willingness to travel: 25% (Required) Work Location: In person

Job Summary We are seeking a proactive and detail-oriented E-Commerce Executive to manage and optimize our online platforms, improve customer experience, drive sales, and coordinate with internal and external teams for smooth operations. Key Responsibilities E-Commerce Strategy & Execution: Develop and implement e-commerce strategies to drive online sales and customer engagement. Lead platform management across CloudTailor’s app, website, and third-party marketplaces. Monitor pricing, inventory, category performance, and seasonal merchandising plans. Operations & Order Management: Supervise the e-commerce operations team to ensure efficient order processing, fulfillment, and returns. Coordinate with design, tailoring, logistics, and customer support teams for end-to-end order flow. Ensure platform content (banners, categories, offers) is updated regularly and accurately. Vendor Management: Identify, onboard, and manage vendors for fabrics, raw materials, and logistics support. Negotiate terms and ensure vendor compliance on pricing, quality, and delivery timelines. Regularly evaluate vendor performance and address gaps. Digital Marketing & Promotions: Collaborate with marketing for planning and executing digital campaigns (SEO, SEM, email, influencer, and social media marketing). Manage performance marketing budgets and monitor ROI for campaigns. Analytics & Reporting: Track and analyze key metrics (sales, traffic, conversions, bounce rate, average order value). Generate weekly/monthly reports with insights and action plans. Identify growth opportunities and make data-driven decisions. Team Management: Lead and mentor a team of executives and coordinators. Ensure smooth communication across departments to meet business goals. Requirements: Bachelor’s degree in Business, Marketing, E-Commerce. 4–7 years of experience in e-commerce management, preferably in apparel or fashion. Strong knowledge of e-commerce platforms. Familiarity with tools like Google Analytics, Meta Ads Manager, Excel, and CRM platforms. Excellent team leadership, vendor negotiation, and analytical skills. A customer-centric mindset with a passion for technology-driven fashion solutions. Job Types: Full-time, Permanent Pay: ₹40,000.00 - ₹50,000.00 per month Benefits: Health insurance Leave encashment Provident Fund Schedule: Day shift Fixed shift Supplemental Pay: Performance bonus Ability to commute/relocate: Gachibowli, Hyderabad, Telangana: Reliably commute or willing to relocate with an employer-provided relocation package (Required) Experience: E-Commerce: 7 years (Required) Location: Gachibowli, Hyderabad, Telangana (Required) Willingness to travel: 25% (Required) Work Location: In person

As the HR Manager, you will be the strategic and operational head of all HR functions. You will lead the people strategy across hiring, performance management, employee lifecycle management, training, legal compliance, and most importantly, nurturing a strong, agile startup culture. The role requires handling both white-collar and blue-collar teams spread across stores, production units, and corporate locations. Key Responsibilities 1. Talent Acquisition & Workforce Planning Create hiring roadmaps with functional heads based on business growth plans Drive recruitment end-to-end: JD creation, sourcing, screening, interviews, offer rollout, and onboarding Manage hiring across functions: Tailors, Designers, Ops, Sales, Tech, Finance, and Production Build strong vendor/talent partner networks to fulfill urgent or bulk hiring needs Develop a freelance/on-demand talent pool for designers and remote tailors 2. Onboarding & Employee Lifecycle Design structured onboarding processes for corporate and field employees Create and manage digital and physical employee records Handle probation confirmations, transfers, promotions, and exits with proper documentation 3. Performance Management & Appraisals Design and implement KRAs and OKRs in collaboration with department leads Set up quarterly and annual performance review cycles Manage promotion, increment, and performance improvement plans (PIPs) 4. Employee Engagement & Culture Building Organize employee connect programs, town halls, and one-on-one feedback sessions Promote a culture of ownership, trust, and high performance across teams Handle employee grievances empathetically and resolve issues at grassroots level Run engagement surveys and track team morale and productivity 5. Compensation, Payroll & Attendance Coordinate with the finance team and/or payroll vendors for accurate payroll processing Oversee monthly attendance and leave reconciliations from field and HO staff Ensure timely full & final settlements and other dues 6. Learning & Development Assess training needs across departments, especially for customer-facing teams and tailors/designers Design internal training modules for onboarding, soft skills, product knowledge, and compliance Facilitate cross-functional learning and leadership development programs 7. Compliance & HR Policy Management Ensure compliance with labor laws (Shops & Establishments, ESIC, PF, Gratuity, etc.) Maintain proper documentation for inspections, audits, and legal cases Draft and update HR policies: leave policy, harassment policy, code of conduct, exit policy, etc. 8. Store HR & Remote Teams Management Oversee HR operations across multiple cities and locations (stores + production units) Set up SOPs and handbooks for store-level HR processes Train field HR representatives or assign point-of-contact executives 9. Strategic HR & Organization Development Partner with leadership to align people strategy with business goals Work on workforce planning, succession planning, and org structure design Analyze HR data (turnover, hiring cost, training ROI, etc.) for strategic inputs Qualifications and Skills Required Master’s/Bachelor’s degree in Human Resource Management, Business Administration, or equivalent 5–8 years of progressive HR experience in a startup or fast-scaling company Exposure to multi-location HR management (stores, field, production, and HO) Strong understanding of HRMS, ATS, Excel, and digital HR practices Familiarity with employment laws, HR audits, and compliance reporting Excellent communication, interpersonal, and conflict resolution skills Ability to work independently in a high-growth, resource-constrained environment Preferred Experience Worked in a fashion-tech, e-commerce, or retail startup Managed both white-collar and blue-collar workforce Experience in scaling HR operations from 50 to 500+ employees Exposure to vendor/partner management, training coordination, or ISO audits Job Types: Full-time, Permanent Pay: ₹50,000.00 - ₹60,000.00 per month Benefits: Health insurance Leave encashment Life insurance Provident Fund Schedule: Day shift Fixed shift Application Question(s): What is your Current Pay Package? Education: Master's (Required) Experience: Human resources: 7 years (Required) Language: Hindi (Required) Location: Gachibowli, Hyderabad, Telangana (Required) Willingness to travel: 50% (Required) Work Location: In person

As the HR Manager, you will be the strategic and operational head of all HR functions. You will lead the people strategy across hiring, performance management, employee lifecycle management, training, legal compliance, and most importantly, nurturing a strong, agile startup culture. The role requires handling both white-collar and blue-collar teams spread across stores, production units, and corporate locations. Key Responsibilities 1. Talent Acquisition & Workforce Planning Create hiring roadmaps with functional heads based on business growth plans Drive recruitment end-to-end: JD creation, sourcing, screening, interviews, offer rollout, and onboarding Manage hiring across functions: Tailors, Designers, Ops, Sales, Tech, Finance, and Production Build strong vendor/talent partner networks to fulfill urgent or bulk hiring needs Develop a freelance/on-demand talent pool for designers and remote tailors 2. Onboarding & Employee Lifecycle Design structured onboarding processes for corporate and field employees Create and manage digital and physical employee records Handle probation confirmations, transfers, promotions, and exits with proper documentation 3. Performance Management & Appraisals Design and implement KRAs and OKRs in collaboration with department leads Set up quarterly and annual performance review cycles Manage promotion, increment, and performance improvement plans (PIPs) 4. Employee Engagement & Culture Building Organize employee connect programs, town halls, and one-on-one feedback sessions Promote a culture of ownership, trust, and high performance across teams Handle employee grievances empathetically and resolve issues at grassroots level Run engagement surveys and track team morale and productivity 5. Compensation, Payroll & Attendance Coordinate with the finance team and/or payroll vendors for accurate payroll processing Oversee monthly attendance and leave reconciliations from field and HO staff Ensure timely full & final settlements and other dues 6. Learning & Development Assess training needs across departments, especially for customer-facing teams and tailors/designers Design internal training modules for onboarding, soft skills, product knowledge, and compliance Facilitate cross-functional learning and leadership development programs 7. Compliance & HR Policy Management Ensure compliance with labor laws (Shops & Establishments, ESIC, PF, Gratuity, etc.) Maintain proper documentation for inspections, audits, and legal cases Draft and update HR policies: leave policy, harassment policy, code of conduct, exit policy, etc. 8. Store HR & Remote Teams Management Oversee HR operations across multiple cities and locations (stores + production units) Set up SOPs and handbooks for store-level HR processes Train field HR representatives or assign point-of-contact executives 9. Strategic HR & Organization Development Partner with leadership to align people strategy with business goals Work on workforce planning, succession planning, and org structure design Analyze HR data (turnover, hiring cost, training ROI, etc.) for strategic inputs Qualifications and Skills Required Master’s/Bachelor’s degree in Human Resource Management, Business Administration, or equivalent 5–8 years of progressive HR experience in a startup or fast-scaling company Exposure to multi-location HR management (stores, field, production, and HO) Strong understanding of HRMS, ATS, Excel, and digital HR practices Familiarity with employment laws, HR audits, and compliance reporting Excellent communication, interpersonal, and conflict resolution skills Ability to work independently in a high-growth, resource-constrained environment Preferred Experience Worked in a fashion-tech, e-commerce, or retail startup Managed both white-collar and blue-collar workforce Experience in scaling HR operations from 50 to 500+ employees Exposure to vendor/partner management, training coordination, or ISO audits Job Types: Full-time, Permanent Pay: ₹50,000.00 - ₹60,000.00 per month Benefits: Health insurance Leave encashment Life insurance Provident Fund Schedule: Day shift Fixed shift Application Question(s): What is your Current Pay Package? Education: Master's (Required) Experience: Human resources: 7 years (Required) Language: Hindi (Required) Location: Gachibowli, Hyderabad, Telangana (Required) Willingness to travel: 50% (Required) Work Location: In person

Job Title: Customer Support Manager Department: Customer Experience Location: Hyderabad Reporting To: Head of Operations / Founders' Office Type: Full-Time Job Overview: We are seeking a dynamic and forward-thinking Customer Support Manager to lead our customer support function in a lead-based, digitally driven business environment . The ideal candidate will have a strong track record in managing modern support operations and be passionate about leveraging technology and automation to enhance the customer experience. This role requires a strategic mindset, digital-first thinking, and a deep understanding of tools and platforms that enable scalable, responsive, and efficient support . Roles and Responsibilities 1. Strategic Leadership & Customer Support Operations Lead the entire customer support function, ensuring prompt and efficient handling of all customer interactions across channels (email, chat, calls, WhatsApp, social media). Develop and implement support strategies aligned with company goals—especially focused on lead-to-conversion journey and post-conversion support. Act as the voice of the customer within the organization, advocating for user needs and service improvements. 2. AI-Powered Support and Automation Drive the implementation and ongoing improvement of AI-driven support tools, including: Chatbots for instant query resolution. Ticket classification and auto-routing. Response templates and predictive typing tools. Integrate automation workflows to reduce manual intervention and resolution time. 3. Self-Service Infrastructure Build and maintain a centralized Knowledge Base, FAQs, and self-help articles to empower customers and reduce ticket volume. 4. Technology & Tools Integration Identify, evaluate, and manage customer support tools such as: Helpdesk platforms (e.g., Zendesk, Freshdesk, Intercom) CRM systems (e.g., Zoho, Salesforce, HubSpot) Communication platforms (e.g., Twilio, WhatsApp Business API) Work with IT/Product teams to integrate support tools with lead management systems, order tracking, and user data to provide personalized and contextual support. 5. Data-Driven Decision Making Define and track KPIs such as: First Response Time (FRT) Average Resolution Time (ART) Customer Satisfaction Score (CSAT) Net Promoter Score (NPS) Ticket Deflection Rate via self-service Generate weekly/monthly reports with actionable insights and share them with leadership and relevant stakeholders. Use analytics to detect trends, recurring issues, and improvement opportunities. 6. People Management & Development Recruit, train, and manage a team of customer support agents and team leads. Define SOPs and escalation matrices to streamline processes. Conduct regular performance reviews, feedback sessions, and upskilling programs. Foster a customer-first, empathetic, and digitally mature team culture. Escalation & Issue Management Personally handle and resolve high-priority or escalated cases. Coordinate with internal departments (Tech, Operations, Design, etc.) to ensure quick resolution of complex issues. Proactively flag and help resolve root causes of systemic support issues. Customer Journey and Lifecycle Support Map the customer journey in lead-based business scenarios: Pre-sale inquiry Post-purchase onboarding Service follow-up Loyalty and re-engagement Ensure tailored support at each stage of the funnel to improve conversion and retention. 9. Cross-Department Collaboration Collaborate with: Marketing: to feed back customer insights and FAQs for campaigns. Sales: to close warm leads with the help of timely support. Operations & Tech: to solve real-time fulfillment issues and backend errors. 10. Process Improvement & Innovation Conduct regular audits of support workflows to identify bottlenecks. Benchmark against industry standards and bring in new-age solutions to stay ahead. Recommend and implement process improvements to elevate customer experience. Requirements: Educational & Professional Qualifications Bachelor’s Degree in Business, IT, Communication or a relevant field. MBA or Postgraduate degree (preferred). Experience 5–8 years of progressive experience in Customer Support/Success roles, preferably in a digital-first or lead-based business. Proven experience in managing AI-based customer service tools and ticketing platforms like Freshdesk, Zendesk, Intercom, Gorgias, etc. Skills & Competencies Strong understanding of CRM systems, customer lifecycle, and support metrics. Demonstrated ability to implement or optimize self-service solutions (chatbots, help articles, ticket routing). Analytical skills with comfort using dashboards and reporting tools (e.g., Power BI, Data Studio). Excellent verbal and written communication skills. Empathetic and customer-first attitude with bias toward action and resolution. Ability to work in a fast-paced startup environment with minimal supervision. ⭐ Preferred Experience (Good to Have): Experience in D2C, fashion-tech, or service-based startups. Hands-on with WhatsApp Business API, Twilio, or SMS automation tools. Understanding of lead management systems and funnel tracking. Job Types: Full-time, Permanent Pay: ₹45,000.00 - ₹50,000.00 per month Benefits: Health insurance Leave encashment Life insurance Provident Fund Ability to commute/relocate: Gachibowli, Hyderabad, Telangana: Reliably commute or planning to relocate before starting work (Required) Application Question(s): What is your Current Salary? Experience: Customer support: 6 years (Required) Language: Telugu (Required) English (Required) Hindi (Required) Location: Gachibowli, Hyderabad, Telangana (Required) Willingness to travel: 25% (Required) Work Location: In person Speak with the employer +91 7032228182

Job Title: Customer Support Manager Department: Customer Experience Location: Hyderabad Reporting To: Head of Operations / Founders' Office Type: Full-Time Job Overview: We are seeking a dynamic and forward-thinking Customer Support Manager to lead our customer support function in a lead-based, digitally driven business environment . The ideal candidate will have a strong track record in managing modern support operations and be passionate about leveraging technology and automation to enhance the customer experience. This role requires a strategic mindset, digital-first thinking, and a deep understanding of tools and platforms that enable scalable, responsive, and efficient support . Roles and Responsibilities 1. Strategic Leadership & Customer Support Operations Lead the entire customer support function, ensuring prompt and efficient handling of all customer interactions across channels (email, chat, calls, WhatsApp, social media). Develop and implement support strategies aligned with company goals—especially focused on lead-to-conversion journey and post-conversion support. Act as the voice of the customer within the organization, advocating for user needs and service improvements. 2. AI-Powered Support and Automation Drive the implementation and ongoing improvement of AI-driven support tools, including: Chatbots for instant query resolution. Ticket classification and auto-routing. Response templates and predictive typing tools. Integrate automation workflows to reduce manual intervention and resolution time. 3. Self-Service Infrastructure Build and maintain a centralized Knowledge Base, FAQs, and self-help articles to empower customers and reduce ticket volume. 4. Technology & Tools Integration Identify, evaluate, and manage customer support tools such as: Helpdesk platforms (e.g., Zendesk, Freshdesk, Intercom) CRM systems (e.g., Zoho, Salesforce, HubSpot) Communication platforms (e.g., Twilio, WhatsApp Business API) Work with IT/Product teams to integrate support tools with lead management systems, order tracking, and user data to provide personalized and contextual support. 5. Data-Driven Decision Making Define and track KPIs such as: First Response Time (FRT) Average Resolution Time (ART) Customer Satisfaction Score (CSAT) Net Promoter Score (NPS) Ticket Deflection Rate via self-service Generate weekly/monthly reports with actionable insights and share them with leadership and relevant stakeholders. Use analytics to detect trends, recurring issues, and improvement opportunities. 6. People Management & Development Recruit, train, and manage a team of customer support agents and team leads. Define SOPs and escalation matrices to streamline processes. Conduct regular performance reviews, feedback sessions, and upskilling programs. Foster a customer-first, empathetic, and digitally mature team culture. Escalation & Issue Management Personally handle and resolve high-priority or escalated cases. Coordinate with internal departments (Tech, Operations, Design, etc.) to ensure quick resolution of complex issues. Proactively flag and help resolve root causes of systemic support issues. Customer Journey and Lifecycle Support Map the customer journey in lead-based business scenarios: Pre-sale inquiry Post-purchase onboarding Service follow-up Loyalty and re-engagement Ensure tailored support at each stage of the funnel to improve conversion and retention. 9. Cross-Department Collaboration Collaborate with: Marketing: to feed back customer insights and FAQs for campaigns. Sales: to close warm leads with the help of timely support. Operations & Tech: to solve real-time fulfillment issues and backend errors. 10. Process Improvement & Innovation Conduct regular audits of support workflows to identify bottlenecks. Benchmark against industry standards and bring in new-age solutions to stay ahead. Recommend and implement process improvements to elevate customer experience. Requirements: Educational & Professional Qualifications Bachelor’s Degree in Business, IT, Communication or a relevant field. MBA or Postgraduate degree (preferred). Experience 5–8 years of progressive experience in Customer Support/Success roles, preferably in a digital-first or lead-based business. Proven experience in managing AI-based customer service tools and ticketing platforms like Freshdesk, Zendesk, Intercom, Gorgias, etc. Skills & Competencies Strong understanding of CRM systems, customer lifecycle, and support metrics. Demonstrated ability to implement or optimize self-service solutions (chatbots, help articles, ticket routing). Analytical skills with comfort using dashboards and reporting tools (e.g., Power BI, Data Studio). Excellent verbal and written communication skills. Empathetic and customer-first attitude with bias toward action and resolution. Ability to work in a fast-paced startup environment with minimal supervision. ⭐ Preferred Experience (Good to Have): Experience in D2C, fashion-tech, or service-based startups. Hands-on with WhatsApp Business API, Twilio, or SMS automation tools. Understanding of lead management systems and funnel tracking. Job Types: Full-time, Permanent Pay: ₹45,000.00 - ₹50,000.00 per month Benefits: Health insurance Leave encashment Life insurance Provident Fund Ability to commute/relocate: Gachibowli, Hyderabad, Telangana: Reliably commute or planning to relocate before starting work (Required) Application Question(s): What is your Current Salary? Experience: Customer support: 6 years (Required) Language: Telugu (Required) English (Required) Hindi (Required) Location: Gachibowli, Hyderabad, Telangana (Required) Willingness to travel: 25% (Required) Work Location: In person Speak with the employer +91 7032228182