E-Commerce Executive

Job Description

Job Summary: CloudTailor is seeking a dynamic and results-driven Ecommerce Executive to manage and grow our online sales channels. The ideal candidate will be responsible for ensuring a seamless customer experience, optimizing online listings, coordinating with internal teams, and driving sales through strategic planning and digital execution. Key Responsibilities:Platform Management Manage product listings, pricing, promotions, and inventory across all ecommerce platforms (Website, Amazon, Flipkart, Myntra, etc.). Monitor website and marketplace performance and troubleshoot any operational issues. Coordinate with tech team to implement UX/UI improvements and ensure mobile responsiveness. Sales & Growth Track daily sales performance and prepare weekly/monthly reports. Analyze trends and customer behavior to drive conversion and reduce bounce rate. Identify sales opportunities and assist in campaign planning. Customer Experience Ensure prompt resolution of customer queries, return requests, and complaints in coordination with the support team. Work on improving customer feedback and review management across platforms. Coordination & Communication Work closely with the design, production, and logistics teams to ensure smooth order flow and timely dispatch. Coordinate with marketing to align digital campaigns with ecommerce goals. Inventory & Order Management Sync stock updates with backend systems and ensure accurate inventory levels. Monitor order fulfillment process from order confirmation to delivery and handle order cancellations/refunds where necessary. Qualifications & Skills: Bachelor’s degree in Business, Marketing, Fashion, or related field. 1-3 years of experience in ecommerce, preferably in fashion or lifestyle segment. Working knowledge of Shopify, WooCommerce, or major marketplaces (Amazon, Flipkart). Strong analytical and communication skills. Proficiency in MS Excel, Google Analytics, and ecommerce reporting tools. Basic understanding of SEO, SEM, and digital marketing is a plus. Job Types: Full-time, Permanent Pay: ₹25,000.00 - ₹30,000.00 per month Benefits: Health insurance Leave encashment Provident Fund Schedule: Day shift Fixed shift Supplemental Pay: Performance bonus Work Location: In person Expected Start Date: 01/07/2025