What You'll DoA billing manager with Zuora, Salesforce, and NetSuite experience oversees billing processes, manages systems like Zuora and NetSuite, and ensures seamless integration with Salesforce for Billing processes and other departments.We are looking for expertise in billing principles, subscription management, and revenue recognition, along with to lead teams and improve processes.
What Your Responsibilities Will Be
Job Responsibilities – Billing Manager
- Billing Operations Management
- Oversee end-to-end billing, including invoice generation, validation, and posting.
- Ensure accurate billing using Salesforce CPQ & Billing.
- Process usage-based billing.
Salesforce CPQ & Billing Configuration
- Manage billing triggers tied to quote/order lifecycle.
- Collaborate with Sales Ops on quote-to-cash workflows.
Dispute & Escalation Handling
- Resolve billing disputes coordination with Customer Success and Support.
- Be a contact for internal and external billing escalations.
Reporting and Reconciliation
- Produce billing and AR reports using Salesforce and other tools.
- Lead monthly reconciliation efforts.
Process Improvement & Automation
- Identify inefficiencies and lead automation in CPQ-Billing processes.
- Recommend enhancements to reduce manual work.
Team Leadership
- Manage and also mentor billing analysts.
- Set Service level agreements, track performance metrics, and align with business goals.
Cross_functional Collaboration
- Partner with Sales, Legal, RevOps, and Engineering to improve quote-to-cash.
- Support system upgrades and new product launches affecting billing.
Required Skills
- Zuora: Good understanding and hands-on experience with Zuora Billing, Subscription Management, and Payments.
- Salesforce: Experience with Salesforce CPQ and Billing, including configuration, workflows, and integration with other systems.
- NetSuite: NetSuite's billing and financial modules.
- Billing Principles: 5+ years of experience with billing processes, revenue recognition, and accounting practices.
Identify_ troubleshoot_ and resolve billing discrepancies and system-related issues.
- Project Management: Ability to manage billing-related projects and also plans.
What You’ll Need To Be Successful
- A degree in business administration in finance.
- Experience – 10+ in billing domain.
- Maintain attention to detail and support accuracy in financial tasks.
- Work with financial and numerical data.
- Manage daily responsibilities and task prioritisation with ease.
- When needed and on assigned tasks.
- Good command at verbally and in writing.
- You will report to Director.
- Open to work in shift- 5.00pm to 2.00 am (US/UK Shift)– Subject to change observing the process need.
How We’ll Take Care Of YouTotal RewardsIn addition to a great compensation package, paid time off, and paid parental leave, many Avalara employees are eligible for bonuses.Health & WellnessBenefits vary by location but generally include private medical, life, and disability insurance.Inclusive culture and diversityAvalara strongly supports diversity, equity, and inclusion, and is committed to integrating them into our business practices and our organizational culture. We also have a total of 8 employee-run resource groups, each with senior leadership and exec sponsorship.
What You Need To Know About Avalara
We’re defining the relationship between tax and tech.We’ve already built an industry-leading cloud compliance platform, processing over 54 billion customer API calls and over 6.6 million tax returns a year. Our growth is real - we're a billion dollar business - and we’re not slowing down until we’ve achieved our mission - to be part of every transaction in the world.We’re bright, innovative, and disruptive, like the orange we love to wear. It captures our quirky spirit and optimistic mindset. It shows off the culture we’ve designed, that empowers our people to win. We’ve been different from day one. Join us, and your career will be too.
We’re An Equal Opportunity Employer
Supporting diversity and inclusion is a cornerstone of our company — we don’t want people to fit into our culture, but to enrich it. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law. If you require any reasonable adjustments during the recruitment process, please let us know.
